Hotwire Reviews

Updated 28 October 2014
Updated 28 October 2014
111 Reviews
3.0
111 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hotwire President Henrik Kjellberg
Henrik Kjellberg
27 Ratings

Review Highlights

Pros
  • The company respects work-life balance, while still offering challenging opportunities (in 31 reviews)

  • Exciting industry (travel) discounts on travel products (in 6 reviews)


Cons
  • Work-life balance are non-existent depending on the group (in 4 reviews)

  • If you're looking for career growth, you need to make sure you are on your manager's radar at all times (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Outdated without an identity, but positive forward momentum.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA (US)
    Current Employee - Anonymous Employee in San Francisco, CA (US)

    I have been working at Hotwire full-time

    Pros

    The work-life balance is impressive considering Hotwire is a digital company and is located in San Francisco. The company is slowly modernizing after several years of a stagnant "if it isn't broken, don't fix it" mentality. Due to both the size of the company and the leadership, your title does not determine whether or not you get to have a voice. There is an opportunity at this point in time to greatly impact the future of this brand.

    Cons

    Because the company is in a position to play catch-up after years without any major change, there are internal growing pains. There is little to no cross-functional alignment (terrotorial silos) and most teams assume their own goals translate to the goals of others. The vocal minority often win during times of conflict. There is very little comaraderie among employees, and it seems as though people's various passions about the company have less to do with the product itself, but with the discounts (which are subpar). While the company frantically tries to scale for change, teams are being fractured across the Seattle and San Francisco offices - further reducing chances of developing a sense of comeraderie. While the work varies in excitement, the environment is dry and humorless. Transparency on mobility, pay scales and career development is opaque at best. Compensation (despite the fact that it is located in the most expensive city in America) is not even close to competitive.

    Advice to ManagementAdvice

    Work on processes to help facilitate the pace at which the brand is changing. Don't downplay the impact of hiring in two places. Focus on improving morale in a meaningful and measurable way...happy employees make a successful company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Poorly managed company with no product direction and bad culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in San Francisco, CA (US)
    Current Employee - Director in San Francisco, CA (US)

    I have been working at Hotwire full-time (more than 3 years)

    Pros

    Great location in the financial district; solid ties with Expedia guarantee stability and job security no matter what; great work-life balance

    Cons

    Leadership changes have turned a great company into a poisonous one; executives spend time bad mouthing each other rather than trying to turn around an outdated product; turnover is very high and hiring is a challenge given the bad reputation within the Bay Area; employee morale is at its lowest, don’t be fooled by sudden waves of positive reviews…

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    do not work there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hotwire full-time

    Pros

    travel benefits, office central location

    Cons

    all the rest really is a con

    Doesn't Recommend
    Negative Outlook
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  5.  

    it was good

    Former Employee - Database Marketing in San Francisco, CA (US)
    Former Employee - Database Marketing in San Francisco, CA (US)

    I worked at Hotwire full-time (more than 5 years)

    Pros

    Good place if you have a family: Nice insurance and travel perks

    Cons

    Hotwire.com barely promote people within

    Advice to ManagementAdvice

    recognize talent

  6.  

    Not so hot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Graphic Designer in San Francisco, CA (US)
    Current Employee - Senior Graphic Designer in San Francisco, CA (US)

    I have been working at Hotwire full-time (less than an year)

    Pros

    Talented good people. Parties. The money they owe you does appear in your bank account.

    Cons

    A place still searching for some identity. No method to the madness. No process. Change of focus daily and a waterfall approach based on the whims of the CEO and stock holders. Daily 3 hour meetings that end with abrupt changes at the last minute. Poor leadership where everyone gets a say(no leadership) and there are no real timelines.

    Advice to ManagementAdvice

    Find a direction and stick to it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Changing environment, good culture, positive outlook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA (US)
    Current Employee - Anonymous Employee in San Francisco, CA (US)

    I have been working at Hotwire full-time (more than 3 years)

    Pros

    New execs have made the company a more forward-thinking, smart place to work. Smart in the sense that employees are beginning to look at the product critically and holistically.

    Cons

    Some individuals are territorial over their work and lack the skill to manage their time effectively.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hotwire

    Pros

    You get to explore lot of technologies.. Work and play!

    Cons

    nothing really.. this is an awesome place to work hands down!

    Advice to ManagementAdvice

    Stay focused and don't push people a lot..

  9. 3 people found this helpful  

    Was great, now not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Former Employee - Anonymous Employee in San Francisco, CA (US)

    I worked at Hotwire full-time (more than an year)

    Pros

    When I joined Hotwire it was a great place:
    -Great coworkers
    -Relaxed environment
    -Interesting assignments
    -Real passion for the travel industry

    Cons

    When the company started going through tough times, there was a complete leadership and culture change (all for the worse). It became a cut-throat, knee-jerk, top-down mess. Almost everyone fled. It's sadly now a very negative place to work.
    Too boot, the company never paid well, but made up for it (somewhat) with the culture….so clearly now the pay seems even worse

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great people to work with but poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Former Employee - Anonymous Employee in San Francisco, CA (US)

    I worked at Hotwire full-time (more than 3 years)

    Pros

    All the people I worked with were outstanding, but lack of leadership led to the company's downfall and layoffs last Fall. I wasn't part of the layoffs but after so many people left I decided to leave to for a better opportunity. There is work/life balance though but that's because I don't think people want to stay any longer at work then they have to!

    Cons

    True creativity and innovation is not valued. It's an extremely analytical company to the point that those that rely on intuition are not valued. Everything has a cost and number which is fine, but not when it comes at the price of not understanding what customers actually want. Everyone gets lost pinching pennies and then doesn't understand what they can't see the forest for the trees. There's no investment in what will actually make customers happy.

    Advice to ManagementAdvice

    Give people more creative freedom to solve problems and invest in long-term solutions.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Unfair treatment to employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hotwire full-time

    Pros

    It is located in the heart of financial district.

    Cons

    Poor management, no direction.
    Full of unhappy people
    Does not value employee
    Lower than average salary

    Advice to ManagementAdvice

    Should value more about the people.

    Doesn't Recommend
    Disapproves of CEO

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