Hyatt

www.hyatt.com

Hyatt Reviews

Updated 25 January 2015
Updated 25 January 2015
738 Reviews
3.8
738 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
244 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 43 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 31 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 30 reviews)

  • Extremely long hours hours for a handful of positions (in 51 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    An organisation with a high level of professionalism in the Hotel and Catering industry

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    Diversity of tasks, international aspect, great management team

    Cons

    Industry minimum holidays, management team working on saturday mornings.

  2.  

    People leave managers not companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in London, England
    Former Employee - Sales Executive in London, England

    I worked at Hyatt full-time (more than an year)

    Pros

    Ok career opportunities
    Great properties
    International environment

    Cons

    Managers can make or break your experience (in my case: break)
    Horrible staff facilities and offices, e.g. no windows! (for guests: awesome! for staff: depressing at best)
    Mediocre pay (London)

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    Focused on business segmentation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host in London, England
    Former Employee - Host in London, England

    I worked at Hyatt as an intern (less than an year)

    Pros

    Good experience in a extremely busy environment

    Cons

    Very low salaries and poor opportunities of growth

    Advice to ManagementAdvice

    Promote from inside to avoid turnover

    Doesn't Recommend
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Hyatt

    Pros

    great company to work for, amazing benefits, very good trainings and supportive management.

    Cons

    demanding hours in some roles and not a great pay, but that's just like every other multinational hotel company

    Approves of CEO
  6.  

    Very good time at the Hyatt Regency Birmingham

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Waitress in Birmingham, England
    Former Employee - Waitress in Birmingham, England

    I worked at Hyatt

    Pros

    good relationships with employees
    meeting about changes, issues and congratulations
    good help
    recognition of employees

    Cons

    no training for casual staff
    no explanation
    not well recognize as other staff

    Advice to ManagementAdvice

    make more things for casual because even if they are not working a lot they need to learn and make a good wprk when they have shifts so only on the job training could be hepful and interesting

    Recommends
  7.  

    Love

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    Awesome place to work! The people treat you like family. Easily a career move for anyone looking in hospitality.

    Cons

    None needed, the place is great. Management know how to listen, colleagues work well together.

    Advice to ManagementAdvice

    None

  8.  

    Good company. For faster growth need to be willing to move.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Santa Clara, CA (US)
    Current Employee - Front Desk Agent in Santa Clara, CA (US)

    I have been working at Hyatt

    Pros

    There are a lot of incentives to keep front desk agents motivated. Pay is pretty good! They started me a lot higher than I expected. They try to do a lot of employee activities.

    Cons

    They often move from one objective to the next before even updating staff as to whether they have met their goal as a team. At first I felt like they really cared about your personal growth but over time it seemed like they just wanted to portray that they care but didn't follow through.

    Advice to ManagementAdvice

    Touch base with employees more regularly to give them feedback on their work whether good or bad.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    Lovely people and great views

    Cons

    Need raises and more runners

    Advice to ManagementAdvice

    Stay great but give raises

  10.  

    Great first job experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Meeting Concierge in Chicago, IL (US)
    Former Employee - Meeting Concierge in Chicago, IL (US)

    I worked at Hyatt

    Pros

    Thorough training schedule
    Internship included a mentor

    Cons

    Steep learning curve--sink or swim

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    True Pioneer in Hospitality Industry!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in San Diego, CA (US)
    Current Employee - Manager in San Diego, CA (US)

    I have been working at Hyatt

    Pros

    - Management is transparent
    - Great benefits for FTEs
    - Stay in beautiful hotels all over the world
    - Educational assistance
    - Engaging management staff
    - Room for growth and development

    Cons

    - Working during holidays
    - Although benefits compensate, rate of pay could be slightly better

    Recommends
    Positive Outlook
    Approves of CEO

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