Hyatt

  www.hyatt.com
  www.hyatt.com

Hyatt Reviews

Updated 18 November 2014
Updated 18 November 2014
682 Reviews
3.8
682 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
222 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 42 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 29 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 29 reviews)

  • Extremely long hours hours for a handful of positions (in 49 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    An organisation with a high level of professionalism in the Hotel and Catering industry

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    Diversity of tasks, international aspect, great management team

    Cons

    Industry minimum holidays, management team working on saturday mornings.

  2.  

    People leave managers not companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in London, England
    Former Employee - Sales Executive in London, England

    I worked at Hyatt full-time (more than an year)

    Pros

    Ok career opportunities
    Great properties
    International environment

    Cons

    Managers can make or break your experience (in my case: break)
    Horrible staff facilities and offices, e.g. no windows! (for guests: awesome! for staff: depressing at best)
    Mediocre pay (London)

    Doesn't Recommend
    No opinion of CEO
  3.  

    Focused on business segmentation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host in London, England
    Former Employee - Host in London, England

    I worked at Hyatt as an intern (less than an year)

    Pros

    Good experience in a extremely busy environment

    Cons

    Very low salaries and poor opportunities of growth

    Advice to ManagementAdvice

    Promote from inside to avoid turnover

    Doesn't Recommend
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Hyatt

    Pros

    great company to work for, amazing benefits, very good trainings and supportive management.

    Cons

    demanding hours in some roles and not a great pay, but that's just like every other multinational hotel company

    Approves of CEO
  6.  

    Very good time at the Hyatt Regency Birmingham

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Waitress in Birmingham, England
    Former Employee - Waitress in Birmingham, England

    I worked at Hyatt

    Pros

    good relationships with employees
    meeting about changes, issues and congratulations
    good help
    recognition of employees

    Cons

    no training for casual staff
    no explanation
    not well recognize as other staff

    Advice to ManagementAdvice

    make more things for casual because even if they are not working a lot they need to learn and make a good wprk when they have shifts so only on the job training could be hepful and interesting

    Recommends
  7. 1 person found this helpful  

    Great Job if You Don't Mind Working Long Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Catering Manager
    Former Employee - Catering Manager

    I worked at Hyatt full-time (more than an year)

    Pros

    Great benefits, great experience, lots of opportunity for promotions both within certain hotels or to move to various hotels across the world, great opportunities to work with an eclectic mix of people and backgrounds, they make a genuine effort to hire good people, Leadership for the most part was really nice and very open to helping those around them grow, they company believes in lots of little extra things like random gift handouts, parties all the time, etc. You can build up a lot of vacation and comp time (but who knows if you will be able to use it when you want).

    Cons

    turnover all the time making it impossible to ever stay on top of things, the hours are insane. Don't EVER calculate what you are making hourly if you are a salaried employee. You will hate your life. It is actually much more beneficial to be an hourly employee than salaried because your time is worth more that way. Also, on the Catering side of things, you sell and service instead of one or the other. I have never worked for the competition that splits it up, but I know doing both is exhausting.

    Advice to ManagementAdvice

    Hire more people. They are losing good employees because they are overworked and have too much on their plate. I would have stayed if I thought there was a shot at work-life balance.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage Intern in Seattle, WA (US)
    Former Employee - Food and Beverage Intern in Seattle, WA (US)

    I worked at Hyatt as an intern (less than an year)

    Pros

    Lots of benefits, opportunity for growth

    Cons

    Long hours, too much turnover

    Advice to ManagementAdvice

    Too much turnover

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Front Desk-

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk in Denver, CO (US)
    Former Employee - Front Desk in Denver, CO (US)

    I worked at Hyatt full-time (less than an year)

    Pros

    The benefits- health insurance and deals with local companies, is great! The coworkers are great and the managers. They also offer a lot of opportunities for standing out among your peers and rewards for hard work.

    Cons

    The cons are pay and hours. The hospitality industry naturally has odd hours and you need to keep this in mind when starting most positions there, be prepared to work weekends and holidays! I also don't think the growth for pay is very limited.

    Advice to ManagementAdvice

    I always believe financial incentives are always appreciated :)

    Recommends
    Positive Outlook
  10.  

    Caring People working in an environment that focuses on the employee experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time

    Pros

    Friendly people and an innovative environment.

    Cons

    You need to be very flexible with scheduling as you are working in a 24/7 environment.

    Advice to ManagementAdvice

    Consider completing a schedule more than 3 days prior to the next work week.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bell Attendant in Huntington Beach, CA (US)
    Current Employee - Bell Attendant in Huntington Beach, CA (US)

    I have been working at Hyatt part-time (more than an year)

    Pros

    Good Environment. You're able to meet and speak with people from all over the world.

    Cons

    Hospitality hours. Possible over-night shifts.

    Recommends
    Positive Outlook
    No opinion of CEO

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