Hyatt
3.8 of 5 302 reviews
www.hyatt.com Chicago, IL 5000+ Employees

Hyatt Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

3.8 302 reviews

                             

90% Approve of the CEO

Hyatt President and CEO Mark S. Hoplamazian

Mark S. Hoplamazian

(143 ratings)

75% of employees recommend this company to a friend
302 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Great benefits, fantastic coworkers, great company"
    in 18 reviews
  • "Career Growth, great people, ability to move around the country"
    in 13 reviews
Cons:
  • "Managers work long hours for little compensation"
    in 24 reviews
  • "Little to no work life balance, and pay is generally low, depending on the property you are at"
    in 9 reviews
  • Show more review highlights

Reviews

 

An organisation with a high level of professionalism in the Hotel and Catering industry

Anonymous Employee (Current Employee)

I have been working at Hyatt

ProsDiversity of tasks, international aspect, great management team

ConsIndustry minimum holidays, management team working on saturday mornings.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Focused on business segmentation

Host (Former Employee)
London, England

I worked at Hyatt as an intern for less than a year

ProsGood experience in a extremely busy environment

ConsVery low salaries and poor opportunities of growth

Advice to Senior ManagementPromote from inside to avoid turnover

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

great company

Anonymous Employee (Current Employee)
London, England

I have been working at Hyatt

Prosgreat company to work for, amazing benefits, very good trainings and supportive management.

Consdemanding hours in some roles and not a great pay, but that's just like every other multinational hotel company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Very good time at the Hyatt Regency Birmingham

Waitress (Former Employee)
Birmingham, England

I worked at Hyatt

Prosgood relationships with employees
meeting about changes, issues and congratulations
good help
recognition of employees

Consno training for casual staff
no explanation
not well recognize as other staff

Advice to Senior Managementmake more things for casual because even if they are not working a lot they need to learn and make a good wprk when they have shifts so only on the job training could be hepful and interesting

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

great!!

Commis (Current Employee)
Yogyakarta, Yogyakarta (Indonesia)

I have been working at Hyatt as a contractor for more than a year

Prospeople are welcoming. team was timeless to give their best effort ever in every single event! just proud work with hyatt family. best regards for hyatt regency yogyakarta.

Consno challenge mean no chance to change to be a great who we are.

Advice to Senior Managementbe more wisely and yes! keep our slogan "mutual respect"... and last... thank you for being YOU! :)

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Good

Anonymous Employee (Current Employee)

I have been working at Hyatt

ProsOpportunities for advancement and the ability to travel around the world and good benefits.

ConsExtra Long hours, holidays and weekends a must and not enough staff.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Excellent Pay

Front Office Agent (Former Employee)
San Diego, CA (US)

I worked at Hyatt full-time for more than a year

ProsThe pay was excellent, the benefits were excellent.

ConsIt could be extremely busy and overwhelming. Team effort is key for success.

Advice to Senior ManagementProperly staffing for the right occasion.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Good if there is nothing more out there available

Anonymous Employee (Current Employee)
San Diego, CA (US)

I have been working at Hyatt full-time for more than 3 years

ProsEmployee comp rooms
Friendly atmosphere
Family oriented
Diverse
1,000 per year educational reimbursement
Employee cafeteria has lots of options

ConsSenior managers who have been in their position too long who refuse to change and be innovative
Hard or impossible to get promoted unless you are part of the wolf pack or a managers buddy. It is also hard to transfer to another department even when you are the best person for the job. They will hire a friend or someone they like even if the person is not qualified for the job.
Rude and fake HR managers
Low pay even though they think they are matching the job market
Managers out to get employees if they dislike them
Senior management is paranoid this hotel will go union

Advice to Senior ManagementGet rid of managers that are bad apples and making quality employees leave
Listen to employees
Hire from within and look for great talent that is being hidden by bad managers

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Meh... ok for a short term job not what I would personally consider long term Career...

Security Officer (Former Employee)
Koloa, HI (US)

I worked at Hyatt full-time for less than a year

ProsGood pay, everyone is friendly because they get paid to be. The values seem to be in the right place but in reality it's the middle/lower class serving the upper class and there's a certain sense of envy/hostility which is normal in those circumstances.

ConsGossip, gossip, gossip, seems like everyone thinks the other department has it out for them. Some of the management has a hard time building rapport with customers and employees alike and are very impersonable. It's very much who you know and not what you know. I was a 4yr college grad working for a guy that dropped out of highschool and couldn't spell high school. Under qualified workers being promoted into positions that they can not possibly grow into or are even right for. Very good pay for a younger person but I couldn't see supporting a family on it.

Advice to Senior ManagementLess micromanagement, more opportunities for people with higher education.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Salary-could be much better

Executive Chef (Current Employee)
Seoul (South Korea)

I have been working at Hyatt full-time

Proscould be a great experience

Conskeep in mind that you are just a number

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Hyatt? Contribute to the Community!

Hyatt Videos

Loading...

Hyatt – Why Work for Us?

We are a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than fifty-year history. Our mission is to provide authentic hospitality by… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Hyatt reviews and ratings - including employee satisfaction and approval ratings for Hyatt CEO Mark S. Hoplamazian. All 302 reviews are posted anonymously by Hyatt employees.