Hyatt

  www.hyatt.com
  www.hyatt.com

Hyatt Reviews

Updated 17 December 2014
Updated 17 December 2014
704 Reviews
3.8
704 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
231 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 43 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 31 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 30 reviews)

  • Extremely long hours hours for a handful of positions (in 51 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    An organisation with a high level of professionalism in the Hotel and Catering industry

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    Diversity of tasks, international aspect, great management team

    Cons

    Industry minimum holidays, management team working on saturday mornings.

  2.  

    People leave managers not companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in London, England
    Former Employee - Sales Executive in London, England

    I worked at Hyatt full-time (more than an year)

    Pros

    Ok career opportunities
    Great properties
    International environment

    Cons

    Managers can make or break your experience (in my case: break)
    Horrible staff facilities and offices, e.g. no windows! (for guests: awesome! for staff: depressing at best)
    Mediocre pay (London)

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    Focused on business segmentation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host in London, England
    Former Employee - Host in London, England

    I worked at Hyatt as an intern (less than an year)

    Pros

    Good experience in a extremely busy environment

    Cons

    Very low salaries and poor opportunities of growth

    Advice to ManagementAdvice

    Promote from inside to avoid turnover

    Doesn't Recommend
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Hyatt

    Pros

    great company to work for, amazing benefits, very good trainings and supportive management.

    Cons

    demanding hours in some roles and not a great pay, but that's just like every other multinational hotel company

    Approves of CEO
  6.  

    Very good time at the Hyatt Regency Birmingham

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Waitress in Birmingham, England
    Former Employee - Waitress in Birmingham, England

    I worked at Hyatt

    Pros

    good relationships with employees
    meeting about changes, issues and congratulations
    good help
    recognition of employees

    Cons

    no training for casual staff
    no explanation
    not well recognize as other staff

    Advice to ManagementAdvice

    make more things for casual because even if they are not working a lot they need to learn and make a good wprk when they have shifts so only on the job training could be hepful and interesting

    Recommends
  7.  

    Great work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IRD in Chicago, IL (US)
    Current Employee - IRD in Chicago, IL (US)

    I have been working at Hyatt full-time (more than an year)

    Pros

    Pay is pretty good for a normal job

    Cons

    Hours vary and days off vary

    Recommends
    Neutral Outlook
  8.  

    It was great to work in an innovative hospitality industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Chicago, IL (US)
    Former Employee - Marketing in Chicago, IL (US)

    I worked at Hyatt

    Pros

    Work a lot with cross-functional teams which helps you broaden your eye horizon. Great enthusiastic and energetic working environment. Many wonderful ideas come from the marketing plans.

    Cons

    A little lack of organizational management.

  9.  

    Great place to work - depending on location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Head/Manager
    Current Employee - Department Head/Manager

    I have been working at Hyatt full-time (more than 3 years)

    Pros

    I've worked at two different properties - one full service, one select service. Most of my "pros" come from full service but some apply to both. Time off policies can be flexible depending on which department you work in. My experience has been in rooms division and there is a lot of flexibility in days off depending on your manager or who writes your schedule. Promotions came fairly quickly, with lots of opportunity for lateral moves to gain experience within the division, which can be helpful in moving up.
    The first property I worked at had a lot of leeway with budgeting, so they were able to do a lot of incentives and special events for their employees. Each property varies on this, but overall at the corporate level, they value their employees and strive to show this. Benefits are good, especially when it comes to staying at Hyatts around the world.

    Cons

    Compensation is much better at full-service hotels (in my experience). Select service expects you to do so much more with less hours & fewer employees. Because there are fewer levels of management, each manager is expected to take on a lot more responsibility throughout the hotel. Leadership varies by property (obviously) and my experiences were better in full service.
    Because the hotel business is 24/7, expect to miss holidays and work crazy hours when you're starting out - or just starting a new position. Your friends with "banker's hours" jobs will NOT understand your schedule but there are plenty of new friends to be made in the industry who completely understand that sometimes an after work bite to eat comes at midnight.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Hyatt is a great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director, Global Sales in Los Angeles, CA (US)
    Current Employee - Director, Global Sales in Los Angeles, CA (US)

    I have been working at Hyatt

    Pros

    Many Hyatt associates have been with the company for 10+ years which speaks volumes. Hyatt feels like a family. Caring leadership and sincere employees provide an authentic experience.

    Cons

    Disconnect with corporate for remote employees.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Internship could have been better organized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate RoomsFront Desk Agent in Bastrop, TX (US)
    Former Employee - Corporate RoomsFront Desk Agent in Bastrop, TX (US)

    I worked at Hyatt as an intern

    Pros

    Great company to work for - located everywhere so you can live wherever!

    Cons

    Feel that the internship wasn't very organized, I could have gotten a lot more out of it if it would have been

    Recommends
    Neutral Outlook
    No opinion of CEO

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