Hyatt

  www.hyatt.com
  www.hyatt.com
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Hyatt Reviews

Updated 30 September 2014
Updated 30 September 2014
635 Reviews
3.8
635 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
202 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 41 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 35 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 29 reviews)

  • Extremely long hours hours for a handful of positions (in 48 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    An organisation with a high level of professionalism in the Hotel and Catering industry

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    Diversity of tasks, international aspect, great management team

    Cons

    Industry minimum holidays, management team working on saturday mornings.

  2.  

    People leave managers not companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive  in  London, England
    Former Employee - Sales Executive in London, England

    I worked at Hyatt full-time for more than a year

    Pros

    Ok career opportunities
    Great properties
    International environment

    Cons

    Managers can make or break your experience (in my case: break)
    Horrible staff facilities and offices, e.g. no windows! (for guests: awesome! for staff: depressing at best)
    Mediocre pay (London)

    Doesn't Recommend
    No opinion of CEO
  3.  

    Focused on business segmentation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host  in  London, England
    Former Employee - Host in London, England

    I worked at Hyatt as an intern for less than a year

    Pros

    Good experience in a extremely busy environment

    Cons

    Very low salaries and poor opportunities of growth

    Advice to ManagementAdvice

    Promote from inside to avoid turnover

    Doesn't Recommend
    Neutral Outlook
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Hyatt

    Pros

    great company to work for, amazing benefits, very good trainings and supportive management.

    Cons

    demanding hours in some roles and not a great pay, but that's just like every other multinational hotel company

    Approves of CEO
  6.  

    Very good time at the Hyatt Regency Birmingham

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Waitress  in  Birmingham, England
    Former Employee - Waitress in Birmingham, England

    I worked at Hyatt

    Pros

    good relationships with employees
    meeting about changes, issues and congratulations
    good help
    recognition of employees

    Cons

    no training for casual staff
    no explanation
    not well recognize as other staff

    Advice to ManagementAdvice

    make more things for casual because even if they are not working a lot they need to learn and make a good wprk when they have shifts so only on the job training could be hepful and interesting

    Recommends
  7. 1 person found this helpful  

    Company takes care of Employees who work hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    Free Hotel rooms throughout the company and good benefits. Paid Vacation after 5 years 16 days plus paid sick time.

    Cons

    365 days a year open to guests. Guests 1st. Life balance is only a priority to associates.

    Recommends
    Approves of CEO
  8.  

    analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    chill culture, everyone is nice and friendly

    Cons

    work is a little repetitive

  9.  

    The management, colleagues and attitude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gallery Host  in  Raleigh, NC (US)
    Current Employee - Gallery Host in Raleigh, NC (US)

    I have been working at Hyatt full-time for less than a year

    Pros

    I can only speak for my property. I'm a Gallery host at a select service Hyatt place. My GM, both AGM's, Director of sales and sales associate are amazing. Especially my GM. Not only does he have possibly the coolest personality I've met in a gm, but he knows his stuff and he cares. Every morning he checks up on all of us and knows if there's something wrong. I turned down an opportunity to become sheriff, was offered 15k and a unheard of deal to be promoted quickly. All because of my GM. Now, my leads are just as amazing. My colleagues are only great because of my attitude. There's always new employees coming in because A.) Get weeded out B.) Move to another Hyatt because there's plenty of them in my area, some offer more pay because they are franchises more convenient in distance, or to a higher position. My AGM who hires the new associates does a good job, they are usually ambitious, open minded, and genuinely care. Most are either in school getting degrees in other fields or transferring from other hotel chains trying to climb higher. Out of all my associates I'm the one who travels the most. I fly literally everywhere because I have flight benefits. I go in and out of Hawaii, Puerto Rico, Miami, New York, dang basically a lot of places because of friends I made previously before I got the job and moved to my area. My AGM ALWAYS allows me to go and accepts my requests time off. If you pull your weight, follow their easy guidelines for checking guests in and out. Getting along with your coworkers, then honestly you will have so much freedom. I may have supervisors but I'm treated like a king because I'm trusted. I can't speak for all hyatts just yet because I've only been in one property for about 6 months, but it's an amazing job. After one year you get paid time off and the amount of days grow each year, 12 comp nights for full time positions, 6 for part time. 401k and all that jazz. The discounted rate isn't the greatest but damn it's better than paying full price for unknown chains when you're traveling. Hyatts are always near highways or on great locations. I go to the gym and trader Joes every day after work, put gas in my truck at Costco. Malls, downtown, campus are all 10 mins away. I'll add some more icing on the cake, we have so many hook ups that come with the job. We have a car service guy that has his own company when we get calls from guests that need a ride we call him. He pays us $40 cash for like every 4 guests. And he'll give us free rides if ever needed when we're out with our friends clubbing. Restaurants always come in bringing food and deals for us because we help them out. Businesses treating us like royalty giving us their products because we are seen as marketers for them. All we do is front desk yet we're God's to them. There's so much perks, I can go on and on. The people I've met... Incredible. I thought I was intelligent, but hearing stories from guests and advice I've received from celebrities, CEO's, etc. Are outstanding.

    Cons

    From my understanding there's two ways to be promoted in hospitality. Transfer to other properties or to other companies and keep doing it. Don't stay at one property. My coworker "Queen Bee" as I call her has worked at my property for 6 years and has never been promoted. She loves it that way, but she knows she could have climbed so high if she moved properties. My GM, mostly all of them transfered from other Hyatt'. My director of sales and GM started from the way bottom. Sales guy was a housekeeper... A housekeeper at 16 and now is banking because of his hard work... Surely being likeable with the higher ups may help, but working hard and getting high scores and making the guests mention your name in surveys is what will make you great. I plan on transferring to different properties every year not only because I want to climb, but because I need to experience all levels.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Would Never have Gone Somewhere else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Housekeeper  in  Orlando, FL (US)
    Current Employee - Executive Housekeeper in Orlando, FL (US)

    I have been working at Hyatt full-time for more than 10 years

    Pros

    Training Programs and Benifits. Direct Management, not afraid to get their hand "dirty".

    Cons

    If you need to stay in a city, options for promotion may be limited as Execs. in this economy are sitting jobs, or, need to stay in they city they are in.

    Advice to ManagementAdvice

    If you have an awesome employee that would like to return let them, their experience outside of Hyatt may be just what you need to stay as diversified as you want to be.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Its more like a family than a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate  in  Ahmedabad (India)
    Current Employee - Front Desk Associate in Ahmedabad (India)

    I have been working at Hyatt full-time for less than a year

    Pros

    promotions & incentives. always a good opportunity for transfers

    Cons

    Social life getting tidious. rest all good

    Recommends
    Positive Outlook
    Approves of CEO

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