Internap Network Services

  www.internap.com
  www.internap.com

Internap Network Services Reviews

Updated 18 November 2014
Updated 18 November 2014
51 Reviews
1.9
51 Reviews
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Internap Network Services President, CEO, and Director J. Eric Cooney
J. Eric Cooney
37 Ratings

Employee Reviews

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  1.  

    Interesting strategy moves recently, stock going up, good potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)

    I have been working at Internap Network Services full-time

    Pros

    Interesting mix of technology products and services, future-oriented markets (cloud, etc) good recent acquisitions, strong financial position and trend, nice teammates, good work-life balance (you can work as hard as you want but there seems to be less pressure than at some other big companies and small companies)

    Cons

    Offices spread around the country and world, IT and HR requests can be slow sometimes, some of the offices are much nicer than the others (for example the parent company HQ is nicer than the NYC sales office), some people don't work as hard as at startups

    Advice to ManagementAdvice

    Keep at it, continue to enhance culture and office environments

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NAM in Herndon, VA (US)
    Former Employee - NAM in Herndon, VA (US)

    I worked at Internap Network Services full-time (more than an year)

    Pros

    Pay was ok, can work independently.

    Cons

    Need to revamp products, company culture is terrible

    Advice to ManagementAdvice

    More vision and direction needed.

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    Could be better but not the worst

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services

    Pros

    Great coworkers and team effort

    Cons

    Management just does not have their finger on the pulse. No real future goals to succeed just treading water at best.

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  5. 1 person found this helpful  

    No strategic focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Atlanta, GA (US)
    Former Employee - Manager in Atlanta, GA (US)

    I worked at Internap Network Services full-time (more than an year)

    Pros

    Work-life balance is good as they are not too demanding.

    Cons

    Changed directions many times as product mix changed without a clear identity who what the company wanted to be.

    Advice to ManagementAdvice

    Communicate better with employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    murky waters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support in Atlanta, GA (US)
    Former Employee - Support in Atlanta, GA (US)

    I worked at Internap Network Services full-time (more than 3 years)

    Pros

    Management is on the right track by eliminating field sales positions.

    Internap's future is in self serve and turn key solutions. Now it just has to execute on that plan.

    Individual people here are okay to work with.

    Cons

    Cloud strategy is murky, particularly with iWeb executives scheduled to leave. Given the mass exodus, it is not clear how Internap can pay off the millions of dollars in debt that it incurred purchasing iWeb and Voxel.

    Internap has lost a critical mass of people in several departments. When people resign and don't leave behind documentation or update coworkers, then the rest of the company suffers deeply.

    Support is abysmal. NOC managers are forced to tell customers with major networking problems that a tier 2 support person will not be able to call them back for several hours.

    Advice to ManagementAdvice

    Don't skimp on NOC headcount.

    Continue to purge field sales people and shift those jobs internally. Sales is largely transactional, and this work can be done by our growing inside sales people in Atlanta.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Convoluted Sales Strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Atlanta, GA (US)
    Current Employee - Sales in Atlanta, GA (US)

    I have been working at Internap Network Services full-time (more than an year)

    Pros

    Engineering talent is top notch, just poorly managed.

    Internap's portfolio is fairly well rounded. Problem lies mostly with poor execution and integration.

    Cons

    Selling at Internap is like being given toy weapons and then sent to the trenches. If you are ever successful, it will feel it is in spite of those around you, not because of them.

    Senior sales reps will tell how they went 6+ months or even a year without a sale, and when they do become successful, it is often because someone gave them a break or they inherited accounts from someone else.

    Internap tends to throw unequipped people at problems and then blame them when things go wrong. (The mass exodus at NOC, BU, and sales being the latest examples.) New hires often feel like they are set up to fail.

    The new sales model has not been thought up properly. Senior management is pushing to make field reps more like inside sales, and more important than performance is now KPIs (e.g. pipeline must now be 20x quota). Sales reps now grossly inflate numbers just to keep their job, and these inflated numbers now create all sorts of other problems and extra work throughout the organization.

    Advice to ManagementAdvice

    Converting outside sales into inside sales is very problematic -- it will attract the wrong people and drive away the right people.

    Look at enabling sales people with training rather than simply blaming them for "being lazy."

    Put people in sales management roles who have sold. KPI requirements seem to have been made in a vacuum by someone who has never done sales.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    difficult if you play by the rules

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Atlanta, GA (US)
    Former Employee - Sales in Atlanta, GA (US)

    I worked at Internap Network Services full-time (more than an year)

    Pros

    Good environment for learning about complex managed hosting sales.

    People in HQ generally want you to succeed.

    Cons

    Internap sales is a harsh environment if you play by the rules.

    Over this last year, accounts not covered well were broken up and distributed. Account reps was told to only work on only their particular accounts.

    Some reps still called on other's accounts, and then when they found an opportunity, they asked management to change in SalesForce. In many cases, management still allowed the account change even though most people played fairly.

    Advice to ManagementAdvice

    Please don't reward bad behavior in sales.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    lacking company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NOC in Atlanta, GA (US)
    Former Employee - NOC in Atlanta, GA (US)

    I worked at Internap Network Services as a contractor (less than an year)

    Pros

    Stock increased in value due to latest 2014 Q3 earnings report.

    Cons

    Lack of strong company culture leaves employees feeling excluded, discouraged, and marginalized. Minorities and women particularly have it rough here in Atlanta.

    Middle management adds little to no value. Consider flattening the organization.

    Advice to ManagementAdvice

    Please take criticism better, particularly when it comes to improving customer support.

    Hire more technical people. Non-technical people seem to only complicate things in a company that is supposedly to be cutting edge.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    nail that sticks up gets hammered down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - NOC Support in Atlanta, GA (US)
    Current Employee - NOC Support in Atlanta, GA (US)

    I have been working at Internap Network Services full-time (more than 3 years)

    Pros

    Major problems in NOC allow newcomers great experience.

    NOC people at Internap have a great name in the industry. Field sales and customers are good at connecting NOC people with opportunities.

    Ex-NOC people are always looking for new people in Atlanta, Seattle, and New York. Hosting guys in Cali and cloud guys in Montreal are extremely good.

    Cons

    Almost everyone from Voxel is gone, leaving our internal system (Ubersmith) with little support.

    Large IT problems hamper our productivity in NOC. IT is horribly unorganized, even by NOC standards.

    Annoying "officers vs enlisted" attitude between newcomers and management.

    When you bring up issues (and solutions to address them), management overreacts by pushing back with answers like, "Do you even want to work here?" Not the sort of environment that inspires people to fix problems.

    HR does little to fix people problems in NOC.

    Best way to survive is do as little as possible. Here it is best to simply be mediocre than to interfere with someone else's fiefdom. Consequences are harsh.

    NOC is exhausting. No matter how long you are up on major problems, you have to get up super early each day.

    Sales reps and solution engineers can get clingy, which makes it hard to move on to big problems that affect everyone. They escalate everything which makes it hard to focus on the real priorities.

    This is not a healthy place for people with families. Benefits got worse, and you have hardly any time outside of work.

    Advice to ManagementAdvice

    NOC is falling apart. Customers notice this and are trying to help their favorite NOC people find new opportunities. That is not good and reflects poorly on Internap.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great product ruined by poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - NOC Engineer
    Current Employee - NOC Engineer

    I have been working at Internap Network Services full-time (more than 5 years)

    Pros

    Good benefits, lots of products to learn, fellow employees are a great resource to learn from.

    Cons

    Where to start. Staffing in the NOC is a huge issue. People are burning out very quickly due to upper management and corporate introducing new products to customers and telling the NOC to troubleshoot it without teaching them how to support the product. This leads to too few employees doing far too much work.

    The culture of upper management is an exclusive club. They don't speak to their subordinates on issues, they constantly dodge questions, yet they are still employed. The managers that didn't adhere to this left the company feeling very burned out. The solution for solving an issue when they request to speak to a manager? Page the on-call person to handle it.

    Provisioning is a mess. So many of the orders handled are done incorrectly and with nobody to review the orders before they are activated. This caused so many customers to get free service. When these issues were brought up to management it was swept under the rug and ignored. If a company has lost revenue for 6 straight quarters common sense would say correct this issue. Not the case here.

    The IT department is an absolute joke. The NOC knows more than the A+ certified IT team yet has no power in correcting any of the issues. When systems break the night crew is often forced to wait until dayshift shows up to correct the issue. Even if it's affecting customers.

    Advice to ManagementAdvice

    Fire everybody from the vice presidents down. To fix all the issues this company is facing the house needs to be cleaned and fresh perspectives brought in to change the culture. If that isn't done soon the company will be bought out for pennies on the dollar or completely fold. Telecom companies shouldn't have more senior vice presidents than IP engineers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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