Interval International

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Interval International Reviews

Updated 27 January 2015
Updated 27 January 2015
28 Reviews
2.7
28 Reviews
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Interval International Chairman and CEO Craig M. Nash
Craig M. Nash
15 Ratings

Employee Reviews

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  1.  

    UK office has a mix of SME and Corporate feel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Interval International full-time

    Pros

    It's a quiet office and not too hectic. It's quite laid back so not too stressful.

    Cons

    Sometimes it's too quiet and a lot of the working benefits aren't that competitive with other companies in London.
    There's quite a low morale within certain departments and unnecessary politics. Lack of career development opportunities.

    Advice to ManagementAdvice

    More positivity is needed

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    London HQ: Great at first with the aid of staff members making it a better working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telemarketer Sales in London, England
    Former Employee - Telemarketer Sales in London, England

    I worked at Interval International part-time (more than a year)

    Pros

    Very flexible working hours in some departments.
    Some good ideas on incentives
    Some great staff
    Sufficient training programme
    Staff benefits are good

    Cons

    Lack of good practice on management style for handling staff concerns
    No or little career progression
    Unrealistic targets
    Can be a stressful and repetitive work activity
    Scheduled hours (overtime) are not initially explained properly in terms of hourly rate

    Advice to ManagementAdvice

    Better measures in place to see that staff are content
    Review on incentive plan to better meet expectations of staff whilst maintaining management budgets
    On-going staff training from time-to-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Worked as an independent contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Interval Exchange CSP in Iron Gate, VA (US)
    Former Contractor - Interval Exchange CSP in Iron Gate, VA (US)

    I worked at Interval International as a contractor (less than a year)

    Pros

    Relatively easy training. Only 1 major system to manage unlike other companies that require multiple systems to be up at all times. You get to talk to people that are mostly happy because they are going on vacation instead of the typical grouchy customer who is ready to tear your head off at the first opportunity.

    Cons

    Not a lot of hours available to pick up for independent contractors.

    Advice to ManagementAdvice

    n/a

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  5.  

    Sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Interval International full-time (more than a year)

    Pros

    Use of resorts for vacation. Vacation time. Overtime is available during peak season and can really increase earnings if taken advantage of.

    Cons

    Typical call center job. High stress. Non-stop calls. Schedule will be horrible, 3pm-11pm until your seniority increases which can take forever. Commissions are nowhere what they used to be.

    Advice to ManagementAdvice

    Bring back incentives to keep talented experience reps on your phones. Lost too much talent when commissions and bonuses started deteriorating.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Good experience until new department head.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interval International

    Pros

    First two years were excellent. Highly autonomous. Commission-based sales reps require flexibility, and management understood that well.

    Cons

    New management valued rigidity over employee morale. Morale suffered, commission-based sales suffered, reps got desperate, clients felt pressured, service suffered, revenue plummeted, culture crashed.

    Advice to ManagementAdvice

    Understand that your previous experience is not a cookie cutter mold that you can apply to every new job you get after running one into the ground.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Increase the base salary to 14 dollars an hour and this would be an ideal job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telephones Sales Advisor in Miami, FL (US)
    Current Employee - Telephones Sales Advisor in Miami, FL (US)

    I have been working at Interval International full-time

    Pros

    Commissions can be great if you have a decent hourly wage

    Cons

    Hourly pay should increase based on sales revenue for the company. There should also be a better way to move up in the company.

    Advice to ManagementAdvice

    Ince

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Extremely disorganized and unprofessional environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interval International full-time (less than a year)

    Pros

    No pros. Truly bad situation. Try anywhere else before going there.

    Cons

    Extremely disorganized: took weeks for them to provide the tools necessary to do the job, work "plan" was looking busy, and reworking constantly. Amazingly unprofessional: Staff crossing the lines of sexism, racism, and age discrimination trying to be "funny". Management enabling rather than curtailing all of the above.

    Advice to ManagementAdvice

    Do the right thing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interval International

    Pros

    You have the opportunity to move around the company

    Cons

    work schedule based off of shift biding. (As an agent)

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Miami, FL (US)
    Current Employee - Anonymous Employee in Miami, FL (US)

    I have been working at Interval International full-time

    Pros

    Two work from home days for employees in the IT department. Flexibility with requesting time off (this depends on the manager). Location. Covered parking (assigned for some but for a fee). Relaxed work environment in some departments (depends on the manager). Decent technology to communicate and conduct meetings remotely. A good number of vacation days, including one day for your birthday.

    Cons

    Poor communication causes people to reinvent the wheel unnecessarily. Insufficient sharing of knowledge at times. Unprofessional behavior is tolerated in some departments to the point that it is disruptive to others. The majority of employees are very professional and knowledgeable but there are some who don't have a strong work ethic (this happens everywhere though).

    Advice to ManagementAdvice

    Offer tuition reimbursement and make the yearly pay increases more significant. Continue to put bright, dedicated individuals in leadership positions (there have been some very good promotions recently that are improving our processes and performance).

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Biased Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vacation Advisor in Miami, FL (US)
    Former Employee - Vacation Advisor in Miami, FL (US)

    I worked at Interval International full-time (more than 5 years)

    Pros

    The call center : Comfortable environment w/ coworkers
    Corporate offices: more structured but very warm place to work

    Cons

    Finances are determined by an "incentive" (commission) basis, which is not guaranteed; positional advancement is difficult, based on a clique system

    Advice to ManagementAdvice

    Promotions and advancements should be based on true knowledge, experiences, and expertise rather than being promoted based on personal relationships and biases

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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