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Interval International Reviews

Updated 11 March 2015
29 reviews filtered by
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2.7
29 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Interval International Chairman and CEO Craig M. Nash
Craig M. Nash
15 Ratings

Employee Reviews

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  1. Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interval International (more than 3 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are the best part of this company. There are good benefits

    Cons

    Lack of career progression. Industry is not in the best years

    Advice to Management

    Support more the good employees you have. They feel there is no room for growth

  2. London HQ: Great at first with the aid of staff members making it a better working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telemarketer Sales in London, England
    Former Employee - Telemarketer Sales in London, England

    I worked at Interval International part-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Very flexible working hours in some departments.
    Some good ideas on incentives
    Some great staff
    Sufficient training programme
    Staff benefits are good

    Cons

    Lack of good practice on management style for handling staff concerns
    No or little career progression
    Unrealistic targets
    Can be a stressful and repetitive work activity
    Scheduled hours (overtime) are not initially explained properly in terms of hourly rate

    Advice to Management

    Better measures in place to see that staff are content
    Review on incentive plan to better meet expectations of staff whilst maintaining management budgets
    On-going staff training from time-to-time

  3. UK office has a mix of SME and Corporate feel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Interval International full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It's a quiet office and not too hectic. It's quite laid back so not too stressful.

    Cons

    Sometimes it's too quiet and a lot of the working benefits aren't that competitive with other companies in London.
    There's quite a low morale within certain departments and unnecessary politics. Lack of career development opportunities.

    Advice to Management

    More positivity is needed

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  5. Worked as an independent contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Interval Exchange CSP in Iron Gate, VA (US)
    Former Contractor - Interval Exchange CSP in Iron Gate, VA (US)

    I worked at Interval International as a contractor (less than a year)

    Pros

    Relatively easy training. Only 1 major system to manage unlike other companies that require multiple systems to be up at all times. You get to talk to people that are mostly happy because they are going on vacation instead of the typical grouchy customer who is ready to tear your head off at the first opportunity.

    Cons

    Not a lot of hours available to pick up for independent contractors.

    Advice to Management

    n/a

  6. Sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Interval International full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Use of resorts for vacation. Vacation time. Overtime is available during peak season and can really increase earnings if taken advantage of.

    Cons

    Typical call center job. High stress. Non-stop calls. Schedule will be horrible, 3pm-11pm until your seniority increases which can take forever. Commissions are nowhere what they used to be.

    Advice to Management

    Bring back incentives to keep talented experience reps on your phones. Lost too much talent when commissions and bonuses started deteriorating.

  7. Good experience until new department head.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interval International

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    First two years were excellent. Highly autonomous. Commission-based sales reps require flexibility, and management understood that well.

    Cons

    New management valued rigidity over employee morale. Morale suffered, commission-based sales suffered, reps got desperate, clients felt pressured, service suffered, revenue plummeted, culture crashed.

    Advice to Management

    Understand that your previous experience is not a cookie cutter mold that you can apply to every new job you get after running one into the ground.

  8. Increase the base salary to 14 dollars an hour and this would be an ideal job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telephones Sales Advisor in Miami, FL (US)
    Current Employee - Telephones Sales Advisor in Miami, FL (US)

    I have been working at Interval International full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Commissions can be great if you have a decent hourly wage

    Cons

    Hourly pay should increase based on sales revenue for the company. There should also be a better way to move up in the company.

    Advice to Management

    Ince

  9. Extremely disorganized and unprofessional environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interval International full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    No pros. Truly bad situation. Try anywhere else before going there.

    Cons

    Extremely disorganized: took weeks for them to provide the tools necessary to do the job, work "plan" was looking busy, and reworking constantly. Amazingly unprofessional: Staff crossing the lines of sexism, racism, and age discrimination trying to be "funny". Management enabling rather than curtailing all of the above.

    Advice to Management

    Do the right thing.

  10. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interval International

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You have the opportunity to move around the company

    Cons

    work schedule based off of shift biding. (As an agent)

  11. Biased Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vacation Advisor in Miami, FL (US)
    Former Employee - Vacation Advisor in Miami, FL (US)

    I worked at Interval International full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The call center : Comfortable environment w/ coworkers
    Corporate offices: more structured but very warm place to work

    Cons

    Finances are determined by an "incentive" (commission) basis, which is not guaranteed; positional advancement is difficult, based on a clique system

    Advice to Management

    Promotions and advancements should be based on true knowledge, experiences, and expertise rather than being promoted based on personal relationships and biases

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