Ipsos

  www.ipsos.com
  www.ipsos.com

Ipsos Reviews

Updated 16 December 2014
Updated 16 December 2014
321 Reviews
3.1
321 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ipsos Chairman and CEO Didier Truchot
Didier Truchot
105 Ratings

Review Highlights

Pros
  • More often than not, they have positions for part-time market research/survey interviewer (in 26 reviews)

  • OK working environment and friendly colleagues (in 18 reviews)


Cons
  • Excessive hours; they could care less about a work/life balance (in 25 reviews)

  • Some extremely dull work, long hours for which you are not recognised, poor pay (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fantastic opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Director in London, England
    Current Employee - Associate Director in London, England

    I have been working at Ipsos full-time (less than an year)

    Pros

    Exciting and dynamic and slightly eccentric , i am so pleased i joined these people. After 5 years experience in a smaller agency this has been a revelation

    Cons

    Hard work, silos and some politics - but that is inevitable in a big organisation - THE CAN DO SPIRIT AND INTENSE CURIOSITY make up for any isses

    Advice to ManagementAdvice

    Keep investing in training - it is great to be somewhere that really thinks about this

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good grad scheme but you'll end up on the scrap heap afterward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Executive in London, England
    Current Employee - Research Executive in London, England

    I have been working at Ipsos full-time (more than an year)

    Pros

    The grad scheme was good, training provided, opportunity to do extra curricular activities

    Cons

    Horrible management team within my BU, heavy workload, no appreciation for hours you work and egotistical directors who will take credit for the work that you do without even a thank you. Also like to move people around a lot and change their projects on a regular basis. Very political. Badly paid

    Advice to ManagementAdvice

    Start recognising talent and nurture it. People will leave otherwise. Pay is also a big issue for a lot of people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Terrible call centre work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer in Edinburgh, Scotland
    Former Employee - Telephone Interviewer in Edinburgh, Scotland

    I worked at Ipsos part-time (more than 3 years)

    Pros

    The only good thing about working in the Ipsos MORI call centre in Edinburgh is that there are plenty of interesting people working there. A lot of students, artists and musicians work there because the work is flexible. However, it's very monotonous work, and can feel quite soul crushing. I worked there for three years, but only about 16 hours per week on average, and moving up the pay scales up to supervisory level helped. Full time hours on minimum wage would have been just too much.
    The good thing about shift work is that when you clock off, it's over. You go straight home and forget about it. Now that I have a 'better' job in a different sector, one I'm meant to feel invested in - I miss that. I don't miss the monotony though.

    Cons

    Zero hours contracts - as you move up the pay grades it can get easier to get hours. The management treat the workforce as completely expendable.

    If you have a thin skin you will find it stressful - most people don't like being phoned up at home and asked to do surveys. And they will tell you. And you will make hundreds of calls in every four hour shift.

    Advice to ManagementAdvice

    How about letting your interviewers feel a bit more invested in what you do by not treating them like they're expendable? After all, your interviewers are the public voice of your company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Mixed Bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Research Executive in London, England
    Current Employee - Senior Research Executive in London, England

    I have been working at Ipsos full-time (less than an year)

    Pros

    informal culture, broad range of opportunities to gain experience in different sectors. Better paid than most other research agencies. Less volatile working environment than other agencies. Easy environment to work in.

    Cons

    Not a destination any decent graduate (top 30 uni) should consider. Badly paid compared to the London employment market. Pay rises between all grades are not worth the hassle of getting promoted, you could invest the time and effort in getting a different job. Hours can be very long (50+ pw). Employee benefits if you are not married with kids are rubbish.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great potential...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ipsos

    Pros

    Respectful and intellectually curious company that values and rewards bright researchers and those willing and dedicated to learn. strong and charismatic CEO.

    Cons

    Slow decision making and short termism can be an issue. How decisions are made is not always clear nor is the rationale. Communication could be improved.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Very difficult to move up from the bottom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market Research Associate in Edinburgh, Scotland
    Current Employee - Market Research Associate in Edinburgh, Scotland

    I have been working at Ipsos part-time (more than 3 years)

    Pros

    Hours are incredibly flexible and the colleagues are wonderful people to work beside and very open and friendly. It's a great place to recommend to friends who need work but not as a permanent solution. Ipsos is a job, not a career.

    Cons

    I have been working at Ipsos for over three years now and have noticed that moving up through pay-grades or job ranks seems to be based almost entirely on how often you spend time with your superiors in a social setting. There are a huge number of very skilled researchers who have been working consistent hours and are still at entrance level in regards to pay and job responsibility. Considering the high-volume demand of the work and the long hours demanded the pay is really very low. Low level employees are also treated with a shocking lack of respect by superiors who seem to believe that those below them are intellectually inferior and will often make patronizing comments. It can take over a year before you really start to feel that your presence is appreciated and you can turn to supervisors for help.

    As for the interviews themselves, they are often ridiculously lengthy, repetitive and needlessly invasive. In many situations where we require postcodes we have also recently been pushing for house numbers which can put people at ill-ease (understandably). There are many instances where instructions and demands from clients are impossible or take away from the quality of the work and many questions are not needed and add pointlessly to the length of a survey that the participant may only dubiously wish to take part in.

    Advice to ManagementAdvice

    Take the time to make new staff feel welcome, don't push them straight onto challenging jobs and then punish them for not meeting the high expectations upper management have told you to meet. They simply cannot start out as perfect, they need help and encouragement. Rewards (Even just a smile and saying 'good work' at the end of the day) would go a long way towards making staff feel valued and would greatly increase morale.

    Recommends
    No opinion of CEO
  8.  

    Can do worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in London, England
    Current Employee - Senior Project Manager in London, England

    I have been working at Ipsos full-time (more than 3 years)

    Pros

    Great training programm, good holidays and benefits

    Cons

    Careere progression difficult, very unflexible with leave and hours

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Very positive. I had 11 exciting and positive years there working on a variety of projects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Statistics in London, England
    Former Employee - Director of Statistics in London, England

    I worked at Ipsos full-time (more than 10 years)

    Pros

    Fast-moving dynamic atmosphere, people are always accessible and do not hide behind job grades and titles, encourages creativity, opportunities to take your career to follow your interests. Technical expertise, with people who are leaders in their field.

    Cons

    Very high work volume with lots of competing priorities and deadlines, meaning long hours, but that's part and parcel of being in this lively industry and part of the fun!

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Clever people but long working hours and not very entrepreneurial

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Research Manager in London, England
    Former Employee - Research Manager in London, England

    I worked at Ipsos full-time (less than an year)

    Pros

    Most people are great, top brains in the industry I would think, most people are friendly. The graduate scheme looks very comprehensive. This company looks well after their brand,

    Cons

    Long hours, good with process but not very entrepreneurial, offices at Borough are very outdated. Nowhere to progress as there are too many directors and they stay a long time even though they may not be the best people for senior roles. The culture is not very open, you either fit in and do what you are told or you may as well leave. Sometimes respect is lacking towards younger or new employees.

    Advice to ManagementAdvice

    Deal better with employees' feedback from employee surveys and 360s. If people complain about a certain manager, do deal with it and do not ignore it and see people leave in large numbers within one team instead.

    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    A very disappointing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Director in London, England
    Former Employee - Associate Director in London, England

    I worked at Ipsos full-time (more than an year)

    Pros

    The compensation and benefits are probably the only good thing about working at Ipsos. There is no such thing as work-life balance and one is expected to work any day at any time, including on vacation.

    Cons

    While the Ipsos name on a CV generally evokes positive feelings, my experience proves that it's hardly amazing to work at this company. The list of cons is extensive:

    - Incompetent line managers who are unable to work with teams, let alone taught how to manage them
    - No transparency beyond the team - team directors get away with murder and nobody notices.
    - No support for people development, constant criticism and a complete lack of encouragement and acknowledgement of employees.
    - Slapped on the hands if not seen to speak to certain people at the frequency at which directors expect it to happen.
    - There is a lack of autonomy in almost every task any person is expected to perform. They need to consult at least 2 other/more senior people before a decision is made to act. Needless to say, this causes tremendous delays and endless discussions which ultimately affects clients.
    - Total lack of cooperation between departments, every unit works as a silo and is after their own targets without actually willing to help departments that depend on them.
    - Clients' interests are not at all on the agenda. There is an extraordinary amount of internal politics.
    - Impossible to take any time off for about 5 months every year due to heavy workload. Total lack of knowledge in resource management and employees made to beg for days off each year.
    - Senior management very far removed and uninterested in what actually happens below them. They all want to appear as being friends and to be seen as research experts but they are really not, they rely heavily on those underneath them for that. What they are good at is politics.
    - HR staff turnover is very high due to which they are not of any help.

    Advice to ManagementAdvice

    I doubt the described problems can be resolved simply. Company culture extends from the top down and the fundamental problems described above are indicative of serious internal neglect. Ipsos is a huge company and any changes, if at all applied, will be very sluggish to take effect.
    There is no real leadership, only personal interests and political moves. Perhaps this will sound cliché, but taking care of clients and employees are the two most important things a company should do. This company doesn't do either right.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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