Iron Mountain Inc Reviews in Los Angeles, CA

Updated 25 August 2014
Updated 25 August 2014
380 Reviews

2.9
380 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
70 Ratings

Review Highlights

Pros
  • Good front line employees and work life balance is ok (in 16 reviews)

  • Good benefits, great people to work with, always something new happening (in 23 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 13 reviews)

  • Concern for the customer as the Customer Service is poorly trained and HIGH turnover with CS (in 12 reviews)

More Highlights

7 Employee Reviews Back to all reviews

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  1.  

    Great company to work for. work life balance is key.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Cerritos, CA (US)
    Former Employee - Sales Representative in Cerritos, CA (US)

    I worked at Iron Mountain Inc full-time for more than 3 years

    Pros

    Work Life balance is exceptional

    Cons

    Not much room for advancement

    Advice to ManagementAdvice

    Become more transparent. This is an east coast company with some old values. Changes are slow and without notice.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Bright, caring staff poised to successfully land high growth opportunities now that it's a REIT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Architect  in  Los Angeles, CA (US)
    Current Employee - Solutions Architect in Los Angeles, CA (US)

    I have been working at Iron Mountain Inc full-time for less than a year

    Pros

    Bright and surprisingly creative and flexible staff makes work engaging and fun. Long-timers know where the bodies are buried and are able to steer newbies clear of potential problems. Much of the training is self-help videos and online exercises, generally very good. Excellent market data, leads and research ensure the best and brightest have the best info to make good decisions and to be most productive. Solid benefits and pay. Vision and Mission are easy to get behind and support.

    Cons

    A challenging environment to gain proficiency; some processes seem over engineered and people in the know go around these hurdles, causing fires elsewhere. Good communication and transparency, though, but cycles are burned unnecessarily. CYA emails and figuring out what's going on by the 48th forward is tedious, but it's in the culture.

    Advice to ManagementAdvice

    We need a process to autopsy things that go wrong and another to challenge industry data and stats based on our own experiences. Teams in the field have a lot of industry and competitive insight that could better be shared - perhaps on Salesforce "Chatter" Also, we should have "No Meeting Fridays" to catch up, distill and share what we've learned.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    It's a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hollywood, CA (US)
    Current Employee - Anonymous Employee in Hollywood, CA (US)

    I have been working at Iron Mountain Inc as a contractor for more than 3 years

    Pros

    Fairly easy going, not a lot of pressure - with the exception of one micro-manager. But everyplace has the one disgruntled employee that ruins it for everyone.

    Cons

    Only upper management is staff. Everyone else is "permanent" freelance. And the company does little things to remind you of your non-employee status all the time.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Los Angeles, CA (US)
    Former Employee - Sales Representative in Los Angeles, CA (US)

    I worked at Iron Mountain Inc full-time for more than 5 years

    Pros

    Traditional Fortune 500 company with a great culture and co-workers that were more like family. Ability to advance and no limitations put on earnings (sales).

    Cons

    Executive management possessed strong leadership and vision at one time, not sure that it is this way today.

    Advice to ManagementAdvice

    Continue employee development. It keeps morale and tenure on the positive side.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Uncertainty and upheaval

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Los Angeles, CA (US)
    Current Employee - Account Manager in Los Angeles, CA (US)

    I have been working at Iron Mountain Inc full-time for more than 3 years

    Pros

    Fair-to-above market compensation, depending on where you live. Good benefits. Some exceptional people on staff.

    Cons

    Industry is rapidly changing, and the company is behind the curve. Every year brings sweeping change in team structure, territory, account lists and compensation structure making it difficult to stay on top of things. Lots of layoffs have lowered morale and career expectations. Very difficult to move up the ladder unless you're willing to relocate. Little diversity above the front lines. While there are some sharp folks employed here, there are also some very dull folks - promotions don't always seem to go to the most deserving.

    Advice to ManagementAdvice

    Really listen to your customers AND your employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    quick review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Los Angeles, CA (US)
    Current Employee - Anonymous Employee in Los Angeles, CA (US)

    I have been working at Iron Mountain Inc

    Pros

    company in forward thinking and there is sufficient ability to move up... Great stock and a sound business

    Cons

    internal processes are cumbersome.. You really have to know how to navigate the org in order to get things done.

    Advice to ManagementAdvice

    keep doing what you are doing and keep things simple. Remember to invest in your people. Keep ahead of the curve.

    Approves of CEO
  8.  

    A great place to work, but not without its flaws.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Irvine, CA (US)
    Current Employee - Anonymous Employee in Irvine, CA (US)

    I have been working at Iron Mountain Inc

    Pros

    Large stable company with reputable name

    Cons

    Company is an aggregation of acquisitons, and as such suffers from subpar internal communication and colloboration. Modernization is sorely needed, but management is aware and steps are in place to improve.

    Advice to ManagementAdvice

    Improve internal communication between teams and divisions within the company.

    Recommends
    Approves of CEO

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