Iron Mountain Inc

  www.ironmountain.com
  www.ironmountain.com
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Iron Mountain Inc Reviews

Updated 16 September 2014
Updated 16 September 2014
359 Reviews
3.0
359 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
73 Ratings

Review Highlights

Pros
  • Good front line employees and work life balance is ok (in 16 reviews)

  • Good benefits, great people to work with, always something new happening (in 23 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 13 reviews)

  • Concern for the customer as the Customer Service is poorly trained and HIGH turnover with CS (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Iron Mountain scaling to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Role  in  London, England
    Current Employee - Corporate Role in London, England

    I have been working at Iron Mountain Inc full-time for more than 5 years

    Pros

    Good people, not political, big agenda with a continued focus on growth, opportunity to get involved in lots of different projects, some flexible working which is driven by manager rather than policy

    Cons

    Weak Middle managers, heavily focused of results rather than people, high expectations of people which results in heavy workload

    Advice to ManagementAdvice

    Mandate training for middle managers, be more visible and think about the people occasionally

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Iron Mountain UK. Just a Job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Date Centre Specialist
    Current Employee - Date Centre Specialist

    I have been working at Iron Mountain Inc full-time for more than 3 years

    Pros

    Working hours suit me well. Can be flexible if and when needed. The people I work with are fantastic.

    Cons

    Very top heavy company, seems like there is more management than staff. We've had staff leave in the last couple of years that have not been replaced so the few staff that we have in the warehouse have to bare the burden. As a result we can't always deliver our promises to the customers.
    Management doesn't like to listen to their workforce and often say "its tomorrows problem"
    There is no advancement to your career what so ever and the basic salary is poor compared to what is expected from you.
    Very few useful benefits.
    There is a blame culture.
    Companies "Core Values" often seem to be ignore/overlooked

    Advice to ManagementAdvice

    Please listen to your staff. Show them more respect as they deserve it. Try to bring the quality and service back to the customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Was a great place to work at but has lost it's people focus over last 3 years and now has very poor emaployee engagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time for more than 5 years

    Pros

    evolving and growing organisation with many opportunities to make a significant contribution and impact on a personal level

    Cons

    Organisational values are no longer adhered to or role-modeled at a senior level and the leadership have lost touch with that workforce so the two are working in polo directions

    Advice to ManagementAdvice

    Take heed of the engagement results and pay attention to what the workforce are saying. The agenda is too big and important to achieve without the engagement of the teams

    Doesn't Recommend
    Negative Outlook
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  5. 3 people found this helpful  

    Some good people ruined by a rotten culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Executive  in  London, England
    Current Employee - Business Development Executive in London, England

    I have been working at Iron Mountain Inc full-time for more than 5 years

    Pros

    Some good people who work hard to do the right thing, contribute to the company without asking for recognition. Salary not bad nor the commission scheme in years gone by. Decent sales managers on the whole and they are the market leader so incoming leads and existing client base is strong.

    Cons

    Poor management from the top down. Loosing customers left right and centre due to poor customer service and service delivery. Makes future sales tougher and tougher as clients are becoming increasingly aware of the company's shortcomings. Top level management unaware of the rotten culture within the company (which they foster). Would love for them to listen to the people - just the once.

    Advice to ManagementAdvice

    Listen to your staff and listen to your customers. If something is broken - fix it properly. Sticky plasters on open wounds do not heal.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Not a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Iron Mountain Inc

    Pros

    The people are in the main good, friendly and hard working people
    The location is good
    Opportunity for corporate people to work from home occasionally is good

    Cons

    Salaries are way below par
    Benefits are basic at best
    No season ticket loans are available
    Lots of red tape to get even basic changes through
    Too much change taking place at the moment all across the business
    Minimal family friendly policies
    Lack of transparency of senior leadership
    Very unrealistic targets in terms of cost savings

    Advice to ManagementAdvice

    Don't hide in your offices - most of us don't even know what you look like, and it would be good to see / hear from you once in a while!

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    Iron Mountain,UK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Supervisor  in  London, England
    Former Employee - Customer Service Supervisor in London, England

    I worked at Iron Mountain Inc

    Pros

    Iron Mountain has a good reputation among other companies as it has many high profile clients,it also employs over 20000 people in the UK.

    Cons

    Iron Mountain UK, offer poor pay and conditions for the warehouse staff,in my experience they will also bend the rules and procedures in order to make sure that the targets are met.

    Advice to ManagementAdvice

    They need to have a proper career pathway for the staff as it is often down to favouritism,too much office politics and a uncompetitive pay scale makes Iron Mountain undesirable.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Iron Mountain is not as great as it could be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Data Centre Manager  in  London, England
    Current Employee - Data Centre Manager in London, England

    I have been working at Iron Mountain Inc

    Pros

    Lots of great people work at the company from all kinds of disciplines and backgrounds.

    Cons

    A huge blame culture existed during my tenure. It was not "one strike and you are out " - but it was pretty close.

    Middle managers were actively engaged in protecting their own positions and that of their loyal subjects at the expense of up and coming star performers, who were culled during the opportunity arising from recent economic downturn.

    The company has too many poorly qualified "up through the ranks managers" who are seriously deficient in the required levels of motivational, developmental, interpersonal and basic management skills required by todays global economy.

    Advice to ManagementAdvice

    Offer better initial training and follow up support to team members if you want the organization to continue to remain the market leader in the field.

    Look at how effective the management teams are operating at the GM level and below.

    Don't always assume that smaller competitors in the records management and off site data protection industry offer a poorer service just because they are able to undercut your rates.

  9. 3 people found this helpful  

    Good people. Hardworking, caring, dedicated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cdl Courier  in  Kent, WA (US)
    Current Employee - Cdl Courier in Kent, WA (US)

    I have been working at Iron Mountain Inc full-time for more than 3 years

    Pros

    As a courier CDL B driver, every day is different and challenging. Enjoy working independently. Management very responsive to concerns. Friendly, hard working crew.

    Cons

    Some days are very long. Management in transportation has always had difficulty maintaining a full staff due to turn over. Customer service has always been a problem despite attempts at improvement. Customer service is the biggest complaint drivers receive from the front line customers.

    Advice to ManagementAdvice

    Just to continue working on improving customer service. Just to continue to try to maintain full staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Unclear future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Boston, MA (US)
    Current Employee - Manager in Boston, MA (US)

    I have been working at Iron Mountain Inc full-time for more than 5 years

    Pros

    Stable - usually. Fair pay. The people are generally great. A good place to work if you are on the right teams.

    Cons

    Unclear where the company is headed. Seems rudderless. Lack of professional development options.

    Advice to ManagementAdvice

    Invest in people and articulate a strategy that you can rally people behind.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great training program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Response Representative  in  Collegeville, PA (US)
    Former Employee - Customer Response Representative in Collegeville, PA (US)

    I worked at Iron Mountain Inc full-time for less than a year

    Pros

    Iron Mountain provides a great training program for new hires in the customer response/issue resolution departments. It is set up exactly how I learn new concepts so it was definitely a plus for me.

    Cons

    Management seems to be pretty strict on the work schedule. I understand this is necessary to service the customers appropriately but allowing a little leniency would be preferred from the employees perspective.

    Advice to ManagementAdvice

    Be open to communication, ideas and suggestions. And please try to work with your top talent on their needs, otherwise you will keep losing them.

    No opinion of CEO

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