Iron Mountain Inc Reviews

I have been working at Iron Mountain Inc

Pros – Lots of great people work at the company from all kinds of disciplines and backgrounds.

Cons – A huge blame culture existed during my tenure. It was not "one strike and you are out " - but it was pretty close.

Middle managers were actively engaged in protecting their own positions and that of their loyal subjects at the expense of up and coming star performers, who were culled during the opportunity arising from recent economic downturn.

The company has too many poorly qualified "up through the ranks managers" who are seriously deficient in the required levels of motivational, developmental, interpersonal and basic management skills required by todays global economy.

Advice to Senior Management – Offer better initial training and follow up support to team members if you want the organization to continue to remain the market leader in the field.

Look at how effective the management teams are operating at the GM level and below.

Don't always assume that smaller competitors in the records management and off site data protection industry offer a poorer service just because they are able to undercut your rates.

I worked at Iron Mountain Inc full-time for more than 7 years

Pros – evolving and growing organisation with many opportunities to make a significant contribution and impact on a personal level

Cons – Organisational values are no longer adhered to or role-modeled at a senior level and the leadership have lost touch with that workforce so the two are working in polo directions

Advice to Senior Management – Take heed of the engagement results and pay attention to what the workforce are saying. The agenda is too big and important to achieve without the engagement of the teams

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at Iron Mountain Inc full-time for more than 7 years

Pros – Some good people who work hard to do the right thing, contribute to the company without asking for recognition. Salary not bad nor the commission scheme in years gone by. Decent sales managers on the whole and they are the market leader so incoming leads and existing client base is strong.

Cons – Poor management from the top down. Loosing customers left right and centre due to poor customer service and service delivery. Makes future sales tougher and tougher as clients are becoming increasingly aware of the company's shortcomings. Top level management unaware of the rotten culture within the company (which they foster). Would love for them to listen to the people - just the once.

Advice to Senior Management – Listen to your staff and listen to your customers. If something is broken - fix it properly. Sticky plasters on open wounds do not heal.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at Iron Mountain Inc

Pros – The people are in the main good, friendly and hard working people
The location is good
Opportunity for corporate people to work from home occasionally is good

Cons – Salaries are way below par
Benefits are basic at best
No season ticket loans are available
Lots of red tape to get even basic changes through
Too much change taking place at the moment all across the business
Minimal family friendly policies
Lack of transparency of senior leadership
Very unrealistic targets in terms of cost savings

Advice to Senior Management – Don't hide in your offices - most of us don't even know what you look like, and it would be good to see / hear from you once in a while!

No, I would not recommend this company to a friend

I worked at Iron Mountain Inc

Pros – Iron Mountain has a good reputation among other companies as it has many high profile clients,it also employs over 20000 people in the UK.

Cons – Iron Mountain UK, offer poor pay and conditions for the warehouse staff,in my experience they will also bend the rules and procedures in order to make sure that the targets are met.

Advice to Senior Management – They need to have a proper career pathway for the staff as it is often down to favouritism,too much office politics and a uncompetitive pay scale makes Iron Mountain undesirable.

No, I would not recommend this company to a friend

I have been working at Iron Mountain Inc full-time for more than a year

Pros – The company has fair to good pay. They have great incentives with perks and benefits. Located worldwide so you can transfer positions. There is a detailed corporate training program that helps you learn the organization.

Cons – The organization had some major downsizing and layoffs recently. The management team was weak after the layoffs; critical departments and customers suffered. The warehouses were not as organized for storage as they should have been.

Yes, I would recommend this company to a friend

I worked at Iron Mountain Inc full-time for more than 8 years

Pros – 800 pound gorilla in physical data protection/records management
outstanding Fortune 1000 customer base
high profile industry & great brand recongition

Cons – strategy and innovation are non-existent -- returning money to the shareholders instead of investing in business
the brains and leadership have left or retired - investors treating IRM like an ATM machine
sales is dead and Go-to-market expansion is a thing of the past - just managing & retaining business now

Advice to Senior Management – No advice needs be offered. Management has called the "play": manage the business for "return" not for "growth".

No, I would not recommend this company to a friend

I worked at Iron Mountain Inc full-time for less than a year

Pros – Required work isn't too demanding
Pay is (slightly) above minimum wage
No at home stress

Cons – Boring job
Eyes can get strained from staring at computer screens for extended periods

No, I would not recommend this company to a friend

I worked at Iron Mountain Inc full-time for more than 7 years

Pros – Great people to work with and a very secure company.

Cons – Main focus is the shareholders, not employees. Always looking to be the first to introduce solutions to the market even if they are not ready to support it internally. Poor billing/invoicing system!

Advice to Senior Management – Put more focus on the employees and definitely put more emphasis on building solid relationships with all customers' not just the Fortune 100 accounts.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Iron Mountain Inc full-time for more than 8 years

Pros – Leader in the industry by number of clients and footprint worldwide. It was a great place to work in the late 90 and early 00.

Cons – Management has for neglected their customer base and has lower the level of service they provide them and the competition has taken some off their largest clients over the last few years.
The incompetent managers instead of being fire are just move around to other divisions. Since they decide to change to a REIT their focus has been increasing revenue at all cost, meaning lowering service while increasing prices.

Advice to Senior Management – Clean house of the dead beat manager and listed to the field people that meet with customers face to face instead of on the phone and remembers that customer needs come FIRST!!!!! A loyal customers is your best return on investment

No, I would not recommend this company to a friend