Jack Henry Reviews

Current Employee – been working at Jack Henry

Pros – jHA is a awesome company to work for with a very deep history and great roots!

Cons – Certain departments are not good departments at all. Review department when applying.

Yes, I would recommend this company to a friend

Current Employee – been working at Jack Henry full-time for less than a year

Pros – benefits it would seem to be

Cons – Pay is lower than most.
Little or no job growth potential
very political culture
lots of sucking up even encouraged

Someone there said people stay and get paid less for the good benefits. This is unacceptable. Very political seniors love butt kissing. So if you are not a sucker upper do not apply here. One of the worst decisions of my life. All the company cares about is their clients - I think the clients are a little too involved in the company. Company is always trying to compete with fiserv...

Advice to Senior Management – Listen to your employees, try to understand them instead of placing the blame

No, I would not recommend this company to a friend

Current Employee – been working at Jack Henry full-time for more than 8 years

Pros – 1) Fair Salaries, average benefits.
2) Technical Training is available.
3) Some very good managers and many excellent software engineers, testers, and technicians.

Cons – 1) Company is very much top down, "policy driven". A ton of time is just wasted trying to keep up with relatively stupid policies and "required" training in things that don't even apply to your parts of the organization. It is more about appearing to do the right thing as opposed to doing the right thing. Although the company has many disparate subsidiaries, they want a one size fits all approach to everything. A lot of policies conflict with the reality of what happens in the field and what we have to do to get the job done. They can't make the perfect policy so to keep the business running (and making money and satisfying our customers) some policies are bent or just ignored.
2) Company has lost some of its cultural roots regarding employees. It used to be that employee satisfaction was more of a concern for top management. Now they will sacrifice employee satisfaction for short term stock price increases.
3) A few very poor General Managers who are non-supportive and unknowledgeable. I think that they keep their jobs because of inertia and the businesses that they manage are just naturally doing good in spite of them.
4) Little bottom up communication, No way to get ideas out and evaluated. Some middle managers just close down all communication. This is almost a cultural thing now. A lot of people have given up trying to get ideas out because they'll be shut down. It only takes one person to kill any idea and there seems to be lot of people who kill ideas.
5) Little or no support for experimentation. This is related to item 4 above. Everything has to be "big" and a "huge revenue generator" right out of the box.

Advice to Senior Management – Look for opportunities to switch up some of the businesses to different General Managers. Even some businesses that look like they are doing good may do better under a different GM. Experiment a little in this area.
Look for opportunities to support the needs of the businesses instead of "forcing" the businesses to always support the myriad policies of top management. There is a real disconnect between the policy driven approach to management and running a creative, agile and responsive organization.
Look for opportunities to show employees that this is really a great place to work. As opposed to the "only" place to work in Monett and Springfield. As opposed to a place to work that has "competitive compensation and benefits". There isn't enough compensation and benefits to differentiate Jack Henry from most other middle of the pack tech companies. Stop believing your own hype.

No, I would not recommend this company to a friend

Current Employee – been working at Jack Henry full-time for more than 10 years

Pros – Flexible work hours, remote work. Caring upper management. Decent benefits. There are lots of internal positions available, so it's easy to move around. As long as you're in a Jack Henry office, most jobs can be accomplished remote. They do a good job with community involvement and helping out local groups in need. Clothing, food, etc.

Cons – Work/Life balance is out the window with this company. They work you like a dog with no compensation, no bonus for going more than the extra mile. Constant cost cutting and well under staffed with qualified people to do the job that is needed. The "small company feel" has gone away replaced by a company trying to act like one of the big boys when they're not. A technology company that is always behind the technology curve.

Advice to Senior Management – Treat your employees like you used to treat them 10 years ago.

No, I would not recommend this company to a friend

Current Employee – been working at Jack Henry full-time for more than 10 years

Pros – Annual company survey
Responsive to employees concerns, requests
Feel of a small company remains even though JHA has grown into a larger corporation

Cons – Struggling to blend various companies bought over time - different cultures, practices not the same in different offices in relation to employee treatment.

Advice to Senior Management – Realize there is more work to be done to make this one company in many aspects.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Jack Henry

Pros – This is a great company to work for. There are many opportunities for advancement within the company. Customer service is their top priority, and they are very successful. Their goals are very clear.

Cons – No Cons for this company.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Jack Henry full-time for more than 3 years

Pros – Great benefits package. Decent pay for the area.

Cons – Management is self-centered. No compassion for employees, just the final result.

Advice to Senior Management – Less levels of management would make operations and expectations more clear.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Jack Henry full-time for more than 8 years

Pros – Good benefits (used to be a lot better), flexible work day (you like to start later in the day, go for it), fun atmosphere (monthly activities, taco Tuesday, lots of benefit drives, craft fairs, Halloween is the best) if you are not remote, and a brilliant workforce (some of the smartest people I have ever met). Every 2 years one can apply for a different opportunity in the company. If you are a person that gets bored with your job over time, this is a great place to work.

Cons – The trend the last few years seems to be hiring in Managers without a lot of technical savvy. Since we have a highly technical product, it is very frustrating to get management buy-in for suggestions when they don't even understand what you are talking about. Changing things from a sub-management position is a ponderous process, though management loves to switch up things constantly. Would not be a con if they knew what they were doing.

Wages - do not keep in step with the market if you have been there any length of time. People get hired in near the market rate, while senior employees rarely get rewarded. Result, you have to quit to get your market value.

Advice to Senior Management – There seems to be no accountability for Managers. The waste happening due to Managers changing direction constantly prevents employees from becoming proficient at anything. Hire managers that actually have experience in the product they are managing so they can understand their employees needs. Everyone wants to be the best they can be, but without management support, it is not happening.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Jack Henry full-time for more than 7 years

Pros – Great upper management that has great vision for the company while maintaining a frugal approach to spending money on needless programs. Employees are given great benefits and salaries are good, too.

Cons – Satellite offices don't always get to join in the fun employee relations that occurs in Monett. Some offices even have their employee relations budgets cut to the bare minimum, but this might be the decision of the satellite office management.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Jack Henry full-time for less than a year

Pros – So far so good. Only been here for a week. Everybody is friendly. Work is not to difficult and pay is pretty good.

Cons – Should have more availability for pto