Jack Henry & Associates

  www.jackhenry.com
  www.jackhenry.com

Jack Henry & Associates Reviews

Updated 19 November 2014
Updated 19 November 2014
156 Reviews
3.6
156 Reviews
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Jack Henry & Associates CEO and Director Jack Prim
Jack Prim
128 Ratings

Review Highlights

Pros
  • Benefits are very good and you truly do have amazing work life balance (in 15 reviews)

  • flexible work (partial work from home), interesting tasks, fun coworkers (in 11 reviews)


Cons
  • Data Center Upper Management bows down to application development/management (in 7 reviews)

  • Yearly cost of living raises are barely that (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work, friendly environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Lenexa, KS (US)
    Current Employee - Technical Support Representative in Lenexa, KS (US)

    I have been working at Jack Henry & Associates full-time (less than an year)

    Pros

    Opportunities for advancement
    flexible work from home if needed
    friendly environment

    Cons

    Its technology, so there are a lot of changes, some you don't know about until after the fact. Would be great if the training was a little better you have to do a lot of learn as you go which can be very overwhelming

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer/Analyst in Monett, MO (US)
    Current Employee - Programmer/Analyst in Monett, MO (US)

    I have been working at Jack Henry & Associates full-time (more than an year)

    Pros

    I can safely say that I enjoy going to work each morning. There is a great atmosphere here and it's probably the best place to work for in this area. Good benefits, competitive pay, and a casual dress code are all big pro's in my book.

    Cons

    The training in my specific department was not very organized. They basically put you with another person doing the same job as you, and you better hope they know what they are doing and teach you the right way to do things.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Excellent Benefits and Opportunities for growth if you are willing to work for it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems/Network Administrator in Allen, TX (US)
    Current Employee - Systems/Network Administrator in Allen, TX (US)

    I have been working at Jack Henry & Associates full-time (more than 3 years)

    Pros

    Excellent benefits, 4 weeks paid vacation starting out, opportunities for advancement if you are willing to put in the time, work, and effort. Up to 5% match on 401k. Employee Stock Purchase Plan.

    Cons

    Like any medium to large company, there are politics. There are several departments that are based at the home office, so some positions are not available at the other offices. There are many layers of middle management and it sometimes takes a lot to get small things done. I am in an on-call role and my management team expects me to be available any time they call; even when I am not on-call. They even make me feel guilty when I can't come in.

    Advice to ManagementAdvice

    Allow employees to rate and review the management team!!! Please!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jack Henry & Associates full-time (more than 10 years)

    Pros

    Jack Henry is a great place to work. No organization is perfect but the management teams genuinely try to do what is write for the customers and the associates. The benefits and company contribution is fantastic. Office culture is relaxed and flexible.

    Cons

    sometimes process slows down progress; but overall that is a small problem.

    Advice to ManagementAdvice

    Keep up the good work. Looking towards the future and maintaining the companies original values while still growing in the industry.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    A great environment if you can work for Jack Henry & Associates direct

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Coordinator in Brentwood, TN (US)
    Former Employee - Implementation Coordinator in Brentwood, TN (US)

    I worked at Jack Henry & Associates full-time (more than 3 years)

    Pros

    Fantastic benefits
    Fair vacation time
    Stable cash-rich company

    Cons

    The company does not keep an eye on how the offshoots (Symitar, ProfitStars) are run.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Not a bad company but terrible software and bad work/life balance depending on department and job role.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator
    Current Employee - Systems Administrator

    I have been working at Jack Henry & Associates full-time (more than 3 years)

    Pros

    The benefits are good and the company is stable. PTO is You won't have to worry about down sizing. Casual environment with generally no micro management. Very profitable and I believe genuinely most everyone cares about the customers. Depending on management flexibility to work at home and take vacation is good.

    Cons

    Cons. This can be a novel. Let's start with software development. Software is the bread and butter of this company. To bad much of it is terribly developed. Most of the support for these applications is terrible as they hire people who can't seem to grasp much outside of basic task. They are also worked to death as well.

    Not a good company to start your career. If you are looking to learn and grow as a Sys Admin good luck. All you are is a glorified high level application support. The company has your normal admin job split out between so many other departments it's not even funny. Patching, hardware, Anti-virus, VM management.

    If you are someone who is seasoned and is looking for a cushy job, then this is a good place. Many departments are run bare bones with too much work and high expectation of performing miracles with little to no time. They are so profitable yet Senior management is scared to spend any money on head count. They have to look good on paper. So much that promotions and raises are of little increase that you aren't really benefiting job title change. Someone promoted Senior within would make a heck of a lot more outside the company. They just don't like paying.

    They will pay someone externally a lot more yet not promote within as well. Data Center Upper Management bows down to application development/management. Whatever they want they get. Push updates to the program constantly to makeup for the previous muck up.

    Management is overridden with constant customer appeasement and audits. Audits are overkill here. Yearly cost of living raises are barely that. Does not really cover the cost of living and/or increased insurance.

    All in all it's not a terrible company. Most management is easy going just cheap. Don't expect tools to get the job done though.

    Advice to ManagementAdvice

    Pay your internal guys more. Quit being so stingy and hire help for your departments that are making you money hand over fist. You will lose all of your good help to other companies who are willing to pay. Balance work/life for employees and your lower management. Quit running them dry. If Executive management would get out of the way and bring in staff you will keep good talent. Otherwise you will just lose talent to competition over chump change.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Atlanta, GA (US)
    Current Employee - Senior Software Engineer in Atlanta, GA (US)

    I have been working at Jack Henry & Associates full-time (more than 5 years)

    Pros

    You might think business software is boring. Here's what I've discovered. Anything can be boring if you're surrounded by the wrong people. Jack Henry is not one of those places. Everyone likes what they're doing. And most of the people have quite a bit of experience doing it. The software development teams are dynamic, and work with the latest technologies. The people are fun. It's the first place I've worked in years where I feel relaxed. You start out with a liberal vacation plan. And they really encourage you to take it. You can work from home when you need to. You get current training, and are always encouraged to learn more. Dress is casual, so jeans and a t-shirt most days.

    Cons

    Upper Upper management can be a bit stiff. But they usually come around.

    Advice to ManagementAdvice

    Salaries need to regularly checked against the market.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jack Henry & Associates (more than an year)

    Pros

    Good work/life balance. Good benefits.

    Cons

    Somewhat below average salary. No yearly bonus.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    JHA is a good organization that has slipped on it's commitment to employees as of late.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Allen, TX (US)
    Current Employee - Senior Software Engineer in Allen, TX (US)

    I have been working at Jack Henry & Associates full-time (more than 5 years)

    Pros

    Diverse, fairly relaxed atmosphere most of the time. Compensation is generally low compared to the market, but some employees make fair market pay.

    Cons

    Tragically hard to move around in the organization, you can get cornered into a group that is declining. Terribly slow to develop with Industry standards, falling well behind the curve. Too many legacy systems that just won't let go. Most of the middle managers that I've worked with are smart but generally out of touch. Many of them holding only one other job and therefor bringing very little experience in software development life cycles. Still using waterfall SDL!!!

    Offices outside of the home office in Monett are treated like the third world. In terrible repair, dirty and unkempt environments; bathrooms often out of order, ventilation system coughs dust clouds, carpet from 1970, stained and broken furniture (yes it's really that bad). However at the home office, not a blade of grass out of place as workers roam the expansive facility all day polishing toilets, pruning shrubs and providing multiple options for lunch in the on site lunch room at generous discounts. Ya, they just don't care about any other office other than Monett Mo.

    Advice to ManagementAdvice

    Management should look for ways to move their top employees up and provide training for it. The company as a whole should revert to it's roots of putting the ASSOCIATES first and squash the notion of invasive audits of the employees family and person information through unreliable third party's (ConSova).. As of late, the organization is nickle and dimming the benefits which used to be their greatest factor.

    Pay attention to facilities outside of Monett. The facility in Allen is a running joke. Obvious that you don't care about employee well being in Texas.

    The good ole boy network exists only in Monett Mo. No chance of getting exposed to opportunity in other offices.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jack Henry & Associates full-time

    Pros

    fantastic boss-good atmosphere-beautiful office

    Cons

    I guess the cons are the extras they took away.

    Recommends
    Positive Outlook
    Approves of CEO

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