Jack Henry & Associates Reviews

Updated 27 August 2014
Updated 27 August 2014
145 Reviews

3.6
145 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Jack Henry & Associates CEO and Director Jack Prim
Jack Prim
122 Ratings

Review Highlights

Pros
  • Benefits are very good and you truly do have amazing work life balance (in 13 reviews)

  • Great Benefits/salary/VERY CASUAL WORK ENVIRONMENT (in 20 reviews)


Cons
  • In more technical jobs the work/life balance is hard (in 5 reviews)

  • Career growth opportunities within management isn't as expansive as I originally thought it'd be (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    If you are a dedicated employee and have pride in your efforts, you will love working here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  Lenexa, KS (US)
    Current Employee - Management in Lenexa, KS (US)

    I have been working at Jack Henry & Associates full-time for more than 10 years

    Pros

    As a long-term employee of the company, I have seen my income, and career progress in exciting ways! Management truly cares about employees and the customers we serve, and conveys a sense of always considering alternatives when evaluating internal and external decisions.

    Cons

    The biggest challenges is people that would rather complain than contribute to the company or team success. Honestly, there are plenty of other places to work. If you have cause for concern or complaint, then please get out of our company. We would much rather work along side of someone that wants to be here and has pride in our company and solutions. Let's be honest... if you gave this company a single-star rating or wouldn't recommend working here, you probably are an 8-to-5 employee that is doing the bare minimum and fear a forced departure any day now anyway.

    Advice to ManagementAdvice

    Don't allow sub-standard employees to remain in our midst. Develop a clear career-progression path for employees that aim to succeed.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Currently working at my favorite company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementations Supervisor  in  Springfield, MO (US)
    Current Employee - Implementations Supervisor in Springfield, MO (US)

    I have been working at Jack Henry & Associates full-time

    Pros

    Ethical management decisions, very competitive benefits, and a great workplace environment. JHA was my brass-ring before I got here, and they have proven, close to a decade later, to still be my favorite company. They respect hard work, customer service, ethical decision-making, and a common passion for excellence. They really stand by their mission, and continue to reinforce "Do the Right Think, Do Whatever It Takes, and Have Fun."

    Cons

    Following the industry, benefits have tightened up. Certain departments have been known to hold onto the "dead weight" people for too long, but this patience with under-performers COULD be considered "a positive," depending on what side of the fence the person is on.

    Advice to ManagementAdvice

    I advise to keep up ethical decision-making, opportunities for advancement, and advancing the company. Not all managers are leaders, and I advise that upper managers continue to help train managers, who want to grow into great leaders.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Fantastic place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Support  in  Springfield, MO (US)
    Current Employee - Implementation Support in Springfield, MO (US)

    I have been working at Jack Henry & Associates part-time for more than a year

    Pros

    Flexible schedule
    I feel like I am part of a family
    I am a college student making more than any of my peers in the same field

    Cons

    I don't feel like there is much room for advancement in my department or even for lateral movement once I have graduated.

    Advice to ManagementAdvice

    Communicate growth opportunity within the company. It is often difficult to find motivation to improve if the management team doesn't help provide those opportunities.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Probably Average, normal politics, benefits have gone down in past years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Analyst  in  Springfield, MO (US)
    Current Employee - Programmer Analyst in Springfield, MO (US)

    I have been working at Jack Henry & Associates full-time for more than 5 years

    Pros

    Stable company, Good raises early in your career. Offers average benefits. Used to offer better.

    Cons

    Promoting from outside has become the new trend. Need to promote from within the company. Need better communication. Management has an elite attitude and seems to always pass blame to workers rather then ever take responsibility.

    Advice to ManagementAdvice

    Promote from within. How can you hire someone to manage your dedicated employees who've put several years of their lives into the company. At best, when you hire someone from outside, you know what their resumes contains, and what they tell you in 2 or 3 hours worth of interviews. How can you compare that to someone who knows and understands the company and culture. Not promoting from within can destroy incentive!!!! It seems that a lack of confidence or insecurity are the primary reasons why some management structures do not promote from within!! Stop and think about what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    A good company trying to adjust to its ever increasing size

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Monett, MO (US)
    Current Employee - Anonymous Employee in Monett, MO (US)

    I have been working at Jack Henry & Associates full-time

    Pros

    Laid back atmosphere, nice people to work with, decent technology, in the lucrative banking software market, competition is there but not killer, high cost to switch to other vendors insulates us quite a bit (this is both good and bad)and banks always have money to pay their bills.

    Cons

    Some parts are quite well run and other parts are stunningly insulated from true accountability. In general new large scale IT system development is done very poorly. Have seen projects go past their intended end dates by years (due to poor management) and no one is held accountable (at all). But, the handwriting is on the wall that this will be changing in the near future. Kudos for that.
    Career advancement ranks with glacial movement as to speed. If you haven't been their five or ten years forget about moving up. Many times retirement and death are your only openings. And I'm not kidding about this.

    Advice to ManagementAdvice

    Be tougher on people who underperform or who have projects that go over by years. Right now you're letting them slide. In most other areas I think you're doing a good job. And on a side note, pay the Exec's a little bit more (no I'm not one of them) and kick in a bonus program for the rest of us. You are a billion dollar company now so start spreading some of the wealth. Your competition does and they keep calling me. One day I may slip and say 'OK' .
    Find someway to allow for more career advancement for your employees - else the best ones will leave. If you won't allow your best people to move up in a timely manner, a lot of other companies will.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Most employees will say satisfied, but more just "ok" on the management side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jack Henry & Associates full-time for more than 3 years

    Pros

    Great people, great company values, great benefits, plenty of room to grow/continue as a non-manager

    Cons

    When getting into management, there is no clear management progression plan so it's hard to see your future growing in management

    Advice to ManagementAdvice

    Put stronger management plans in place.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    I LOVE WORKING HERE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jack Henry & Associates full-time for more than a year

    Pros

    Many of the Pros are going to pertain specific to my job. Flexible hours, ability to work from home, extremely competitive salary, great team to work with/on, and excellent leadership in management.

    Cons

    I have been with JHA for over a year now and loved every minute of it. I know it doesn't sound possible, but there are no drawbacks.

    Advice to ManagementAdvice

    I am well compensated for my position - and get 19 days off a year + all federal holidays. I personally wouldn't mind the responsibility of management or being promoted, but am very happy where I currently am and when my time comes I will be patiently waiting.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    M'eh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SQL Support  in  Birmingham, AL (US)
    Current Employee - SQL Support in Birmingham, AL (US)

    I have been working at Jack Henry & Associates full-time

    Pros

    Benefits are nice. Not a huge hassle to get time off. Lots to learn and lots of skills to gain. Work from home.

    Cons

    No training. Typical "big company" mentality. very little preparation to actually do your job. The people who work the hardest get the shortest end of the stick.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Honest Review - The glory days are over for JHA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Springfield, MO (US)
    Current Employee - Software Engineer in Springfield, MO (US)

    I have been working at Jack Henry & Associates full-time for more than 5 years

    Pros

    There are some intelligent employees (not management). If you are lucky you can work from home some. You get a laptop so you can work 24/7 from anywhere. If you invest, the company continues to break record profits quarter after quarter by keeping costs down.

    Cons

    Since all of the employees got an email pleading for reviews on glassdoor to boost the company reputation, I guess I should spend my evening doing so. They must realize it is getting harder to find skilled workers to come work here.
    Simply put, this company pays well below market average. If you decide to come work here, negotiate a good salary starting out or you will be stuck with a low salary the rest of your life here. If you ask for a promotion or inquire that you are not being paid for your skill set and performance, management does nothing. All promotions and favoritism are based purely off seniority of JHA years, not overall career experience.
    The annual review process takes 6 months from start to finish, and we still require self-appraisals. Although reminded that annual merit increases is optional for the company to give to employees, it barely covers the cost of living increases for inflation. Management here has no clue what is going on and is just a bunch of "my hands are tied" repeaters. You can never get an innovative idea to go anywhere, as we acquire companies rather that innovate.
    If you ask any tough questions to upper management, they say they will get back to you and you never hear a word.
    I am not sure who does our salary market analysis, but the evidence of high performers leaving and the struggle to hire skilled workers is enough to prove we do not pay well. Our strategy is to hire right out of college so we don't have to pay much. So if you are a college kid reading this you are in luck, apply now.
    Teams across the board are understaffed and management uses this strategy to keep costs low. This is how we can continue to beat profits quarter after quarter. They force employees to work longer hours to make up for hiring additional staff.
    We get reminded that we have the best benefits around, and that was true oh so 5 years ago. Times have changed and we have slipped a bit and other companies have caught up. They continue to use this response anytime they are asked why we pay so little.
    In summary, if you are a college kid or you don't care to get paid well or ever get promoted, JHA is a good place to work. You will learn a lot from the intelligent employees that have stuck around so far, and then you can use those skills in your career.

    Advice to ManagementAdvice

    Clean house in middle management. If you continue to break profits quarter after quarter, give some rewards back to those high performing employees that got you there. Do a better job to distinguish the high performers from the employees who just collect a check. Listen to the ideas of the employees instead of marking it off as a bad idea. Hire a reputable firm to do salary reviews and pay more. Create a better system for promotions and salary adjustments if a high performer is underpaid instead of watching those employees leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Life in JHA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jack Henry & Associates full-time

    Pros

    Good company to work for, good people.

    Cons

    Poor career growth, sometimes feels very bureaucratic, slow moving.

    Recommends
    Positive Outlook
    Approves of CEO

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