John Lewis

  www.johnlewispartnership.co.uk
  www.johnlewispartnership.co.uk

John Lewis Reviews

Updated 18 October 2014
Updated 18 October 2014
80 Reviews
4.2
80 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
John Lewis Chairman Charlie Mayfield
Charlie Mayfield
49 Ratings

Review Highlights

Pros
  • Fun environment to work in while remaining professional (in 7 reviews)

  • Very good benefits package available to all employees from three months employment (in 6 reviews)


Cons
  • No consistency in career progression across head office- it depends who your line manager and head of is (in 5 reviews)

  • not changing well lack of jobs very slow to react long hours very poor managed at store level (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best part-time job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Assistant in London, England
    Former Employee - Shop Assistant in London, England

    I worked at John Lewis part-time (more than 3 years)

    Pros

    The pay is great if you're looking for a student part-time job. Very flexible, you can be contracted 1 day a week, but work more if you have time.

    Cons

    Had to start at 7 sometimes, but that is completely up to you whether you accept the shift or not and closed at 10, which is late,too.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Temporary Sales Assistant Interview

    Current Employee - Temporary Sales Assistant in Bristol, England
    Current Employee - Temporary Sales Assistant in Bristol, England

    I have been working at John Lewis full-time (less than an year)

    Pros

    Flexible rotas
    End of year bonus
    Good management
    Friendly

    Cons

    High customer service expectation which must constantly be maintained

    Recommends
  3.  

    Selling Assistant - Full-time

    • Comp & Benefits
    • Culture & Values
    • Career Opportunities
    Former Employee - Selling Assistant in Glasgow, Scotland
    Former Employee - Selling Assistant in Glasgow, Scotland

    I worked at John Lewis full-time (more than an year)

    Pros

    Professional atmosphere for retail.
    Very generous bonus in March
    High standard of customer service

    Cons

    Customers have all the power in the world to get just-about anything they want.
    Limited career progression

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  5.  

    Excellent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electrical Sales Assistant in Aberdeen, Scotland
    Former Employee - Electrical Sales Assistant in Aberdeen, Scotland

    I worked at John Lewis part-time (more than an year)

    Pros

    It's possible to advance in a career quite quickly in John Lewis, even as a part-time assistant. They know how to care for their partners and as a result have a relatively low staff turnover compared to other companies in retail. Having been in the electrical department, they push you to think for yourself, in the sense that there is no 'instruction manual' for solving problems yet the people are great, very helpful and guide you without any hesitation. They expect you to have common sense and they trust you to do what's best - which is good. Breaks, holidays and the bonus are fantastic. Easily the best company I've worked for, but of course, there are also some flaws...

    Cons

    I agree with a lot of reviews on here saying that from the outside John Lewis looks amazing, but from the inside, you begin to see that they are just very good at disguising negatives as positives. For example: the reshuffling of management around a year ago was considered to be a very beneficial business strategy, which I'm sure it was, but in our branch I think more than 2/3 of the partners were left devastated at the result. Also, yes, you are a partner and are meant to have at least some say in the company but that is simply not true. Favouritism is wide-spread amongst managers and managers never considered any valid ideas that were presented to them from partners lower than them.

    Advice to ManagementAdvice

    More often than not, managers were quite arrogant and a little megalomanic. My advice is to listen to your partners and stop thinking about yourselves. This often led to very counterproductive episodes. A lot of managers had no idea how to deal with customers regardless of working in retail. However, some managers were very good and had a really good relationship with partners and customers.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Stressful, expected a lot of you. Lots of opportunities to make an idea known, but not the best job for a student.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Selling Assistant
    Former Employee - Selling Assistant

    I worked at John Lewis part-time (more than an year)

    Pros

    Great Benefits, some nice people, opportunities to review your work, management will listen if you have an idea.

    Cons

    Lots of competition for management roles, not flexible at all, some partners have a very 'privileged' view of themselves which i think reflects badly on the company.

    Advice to ManagementAdvice

    They do not consider the needs of the individual very well. Most people are over-worked, tired but stay in the company due to the benefits even though they feel un satisfied.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Sales Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in London, England
    Current Employee - Sales Assistant in London, England

    I have been working at John Lewis part-time (more than 5 years)

    Pros

    You become a partner instead of an employee and therefore receive a fantastic christmas bonus each year. There are also a vast number of benefits such as discounts to concerts, live performances etc. Other partners are extremely friendly and almost like a family.

    Cons

    Huge emphasis placed on brand identity, pay does not reflect performance

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good perks

    Former Employee - Retail Sales Assistant in London, England
    Former Employee - Retail Sales Assistant in London, England

    I worked at John Lewis as a contractor (more than 5 years)

    Pros

    -great yearly bonus
    -increased hourly pay regularly
    -fun trips to UK theme parks
    -great diversity

    Cons

    -Constant management changes in the department
    -Some people who have worked there for years can be quite rude at times
    -no specific goals and targets set out for employees
    -unless you suck up to management it is hard to progress within the department

  9.  

    JL Partnership

    Former Employee - Store Assistant in Sheffield, England
    Former Employee - Store Assistant in Sheffield, England

    I worked at John Lewis part-time (less than an year)

    Pros

    Opportunities to learn skills in different parts of the company, which lead on to increasing hourly wage. Christmas bonus as a percentage of profits. Friendly and flexible in light of leave for qualifications.

    Cons

    Brand identity is very strong within the John Lewis Partnership and so a lot of things are prescribed in terms of the way you work, which can limit an individual approach at times.

  10.  

    Working at Victoria head office - very 'political' but also very satisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Buying in London, England
    Former Employee - Buying in London, England

    I worked at John Lewis full-time (more than 3 years)

    Pros

    Strongly entrepreneurial culture where you're encouraged to look for projects outside your day job which would add value. Everyone even at junior level was empowered to make genuine changes. Incredible power with suppliers. Ridiculously loyal customers. 99% of partners work really hard and want everyone around them to succeed.

    Cons

    Whilst talent and hard work are obviously very important, having a 'face that fits' is also critical to your continued success. It's not difficult to make yourself fit, but getting onside with the right people is an essential strategy to getting on.
    There are still a lot of people who have been working there for many years, who are pretty rubbish at their job but continue to be allowed to drift along, blocking the hard work of others.
    Very poor branch to head office communication, in both directions. Buying is hugely under-resouced and overworked. Diabolical pay for some of the lower levels of buying.

    Advice to ManagementAdvice

    Pay the buying and merchandising administrators more!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Very Good

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at John Lewis as a contractor

    Pros

    Fun environment to work in while remaining professional

    Cons

    No discount yet only when you've worked there for 3 months

    Recommends

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