John Lewis

www.johnlewispartnership.co.uk

John Lewis Reviews

Updated 29 January 2015
Updated 29 January 2015
96 Reviews
4.2
96 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
John Lewis Chairman Charlie Mayfield
Charlie Mayfield
57 Ratings

Review Highlights

Pros
  • Fun environment to work in while remaining professional (in 8 reviews)

  • Very good benefits package available to all employees from three months employment (in 7 reviews)


Cons
  • No consistency in career progression across head office- it depends who your line manager and head of is (in 5 reviews)

  • Long hours and can be dull at times dependent on department (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was a lovely places to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Nottingham, England
    Former Employee - Sales Assistant in Nottingham, England

    I worked at John Lewis

    Pros

    Great staff benefits. Staff canteen with great discounted prices, staff bar, outdoor area, shares in the company, very understanding managers, great support, a lot of room for growth.

    Cons

    Strict dress code, not many other cons.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Really great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at John Lewis part-time (more than a year)

    Pros

    Great training, which they always make sure is up to date. You always feel as though your efforts are being recognised, after 4 months I received a 4% pay rise which took my salary as a retail assistant up to £7.81 with time and a half on Sundays.

    Cons

    Not able to be flexible with hours

  3.  

    Great starting company- not forever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant
    Current Employee - Sales Assistant

    I have been working at John Lewis

    Pros

    You work with great people of all different ages, and all really kind.
    Benefits are great, probably the best perk of the job.
    Dependant of who your manager is, they can be flexible if you need to take time away.

    Cons

    You only seem to progress if your face fits. Some of the managers have their own little clique.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Excellent place for a first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in Cheltenham, England
    Former Employee - Customer Service Assistant in Cheltenham, England

    I worked at John Lewis part-time (more than a year)

    Pros

    Excellent pay and benefits (music ticket discounts, bonus etc.).
    The idea of being part of the John Lewis Partnership was a really positive one, it didn't always work perfectly at the bottom levels (i.e. I never attended the meetings designed to get everyone's views and experiences heard), but overall had a bit more respect and community feeling than elsewhere.
    Working with very similar people which was really nice.

    Cons

    I worked on checkouts and it is dull work with little variability. The 3 and 3/4 hour shifts were too long to maintain the good standard of customer service that I wanted to.
    Supervisors often forgot or were too busy to let you off for your breaks so breaks were entirely dependent on another person.
    I was once refused time off to go to my Oxford interview, holidays are restrictive (no time off in December).

    Advice to ManagementAdvice

    More opportunities at a basic level would be nice - e.g. cross training on another section to add variability to the job.

    Recommends
    Positive Outlook
  6.  

    Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager in London, England
    Former Employee - Department Manager in London, England

    I worked at John Lewis full-time (more than 8 years)

    Pros

    Salary and bonus package
    Restaurant at cheap prices

    Cons

    Very political with backstabbing. Colleagues will try their best to get you in trouble! Each out for their own. Lack of consistency in management. Lots of cliques. IT very lacking. Central team clueless at all times to how branches operate.

    Advice to ManagementAdvice

    'Partnership' works both ways - ex DM

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    You get out what you put in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Catering Assistant in London, England
    Current Employee - Catering Assistant in London, England

    I have been working at John Lewis full-time (more than 3 years)

    Pros

    Great pay benefits including annual bonus, great employee discount granted after 3 months work. Staff and management are always happy to help new starters. Excellent company to work for that looks after its staff.

    Cons

    Full time is long hours, some weeks will be expected to work 50+ hours working some nights during Christmas period til 10pm, however management is very flexible with shift changes etc.

    Recommends
    Positive Outlook
  8. 1 person found this helpful  

    Safe and good working environment that gives equal opportunity to all irrespective of language, race or status.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Management Assistant in Aberdeen, Scotland
    Current Employee - Stock Management Assistant in Aberdeen, Scotland

    I have been working at John Lewis

    Pros

    An employees automatically becomes a partnership which motivates you to contribute your best, gives you growth opportunities, enhances ones skills and guarantees safety in the environment.

    Cons

    Higher expectations from partners, there is limited time to communicate with colleagues during working hours coupled with continuous hard work and commitment.

    Advice to ManagementAdvice

    Management should adopt the strategy of continuous improvement by applying benchmarking to ascertain the performance within the retail industry in United Kingdom and world at large.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Politics, bullying and passive aggressive 'leaders'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager At Head Office in London, England
    Current Employee - Manager At Head Office in London, England

    I have been working at John Lewis full-time (more than 3 years)

    Pros

    Good salary, nice work life balance, restaurant, sailing, houses to visit, bonus and more. On the surface there really is a lot going for the brand.

    Cons

    It's very political - lots of back stabbing goes on. I was bullied a lot - by my director and by others. I'm a strong person and have never experienced such bullying. Sitting in meetings where the director is grinding teeth and is yelling did not go well. My life was ruined working at John Lewis - I was a mess.

    Advice to ManagementAdvice

    I've told them enough.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at John Lewis part-time

    Pros

    John Lewis looks after it's staff an has a refreshing approach to retail. Actually caring about the customers. There's a fair bit of autonomy and ability to make decisions once you've been there a while, though this did seem to be being eroded when I left.

    Cons

    It's hard to advance or receive pay increases. Use of clever pay banding to reduce salary increases and prevent fast promotions

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    stock management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at John Lewis

    Pros

    easy job no need for mental use, good environment, good culture,

    Cons

    nothing interesting, boring, took really long to get a uniform

    Recommends
    Approves of CEO

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