Kaplan University

  www.kaplan.edu
  www.kaplan.edu

Kaplan University Reviews

Updated 14 December 2014
Updated 14 December 2014
186 Reviews
2.9
186 Reviews
Rating Trends

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Kaplan University CEO Gregory Marino
Gregory Marino
66 Ratings

Review Highlights

Pros
  • Great training to keep skill set sharp, good benefits and great co-workers (in 13 reviews)

  • Pay is good and usually schedules floating holidays around major holidays to allow employees more time off (in 7 reviews)


Cons
  • Overall atmosphere was high pressure sales to clients and representatives (in 5 reviews)

  • For some roles the work/life balance was weighing more on the work and less on the life (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Admissions department at Kaplan University

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Advisor in Fort Lauderdale, FL (US)
    Current Employee - Admissions Advisor in Fort Lauderdale, FL (US)

    I have been working at Kaplan University (more than an year)

    Pros

    Great benefits that will suck you in

    Cons

    Extremely sales driven, which if you are not a sales person wouldn't be good for you

    Recommends
  2.  

    Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor in Phoenix, AZ (US)
    Former Employee - Admissions Advisor in Phoenix, AZ (US)

    I worked at Kaplan University

    Pros

    The people I worked with were great, but other than that it was nothing special. If you're into sales work, then you'll probably like it I guess.

    Cons

    CRAZY micromanagement - I understand some but this was way over the top crazy in my opinion
    Office culture
    Compensation

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great University

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Adjunct Instructor in Fort Lauderdale, FL (US)
    Current Employee - Adjunct Instructor in Fort Lauderdale, FL (US)

    I have been working at Kaplan University part-time (more than 5 years)

    Pros

    Easy access, friendly professors, excellent training opportunities

    Cons

    Must be able to work independently

    Recommends
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  5.  

    admissions advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor in Fort Lauderdale, FL (US)
    Former Employee - Admissions Advisor in Fort Lauderdale, FL (US)

    I worked at Kaplan University full-time (more than 3 years)

    Pros

    Benefits good , co-workers friendly , bosses flexible

    Cons

    no real motivation except to keep your job

    Advice to ManagementAdvice

    I know its hard to reward your sales people with the way regulations are, but you lose real good advisors looking for some sort of reward because of it.. be creative

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Kaplan is a sinking ship laying off many

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Fort Lauderdale, FL (US)
    Current Employee - Human Resources in Fort Lauderdale, FL (US)

    I have been working at Kaplan University full-time (more than 5 years)

    Pros

    Good, hardworking coworkers. The people are mostly great to work with.

    Cons

    There is no job security because Kaplan stil lays off people in large numbers due to never recovering from controversy and they continue to make poor decisions. The politics are overwhelming and the favoritism is sad. Recently, they remodeled the executive suite instead of investing in ways to retain disappearing students. Kaplan operates like a business and not a school. Little emphasis is placed on the students. Poor communication and senseless business practices have left employees overworked and frustrated. Don't expect to get promoted unless you're one of the favorites.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    High turn over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Advisor in Fort Lauderdale, FL (US)
    Current Employee - Admissions Advisor in Fort Lauderdale, FL (US)

    I have been working at Kaplan University full-time (more than an year)

    Pros

    Decent pay and benefits for Florida. Perfect for a college grad. There is room to grow if you speak to the right people.

    Cons

    Tough sales environment, so the turn over rate is high. All you do is dial all day, go in to the occasional meeting, then dial some more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Financial aid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan University

    Pros

    Good hours ok benefits nice Co workers

    Cons

    No growth. Terrible managers and director. Pay raise non existent. Very political

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan University full-time

    Pros

    Ideas are welcomed and many times implemented. The staff is easy to get along with and we truly keep the students' best interest in mind at all times.

    Cons

    Growth is expected of staff but that is a positive thing. Not only for ourselves but for those we serve here as well. Their education is vital as is our continuing ed.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    My Kaplan Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Aid Officer in Orlando, FL (US)
    Former Employee - Financial Aid Officer in Orlando, FL (US)

    I worked at Kaplan University full-time (more than an year)

    Pros

    Compared to other schools, pay and benefits are good. Professional environment and more structured than other schools.

    Cons

    This company has too many layoffs

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Records Auditor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Records Auditor in Chicago, IL (US)
    Current Employee - Records Auditor in Chicago, IL (US)

    I have been working at Kaplan University full-time (more than an year)

    Pros

    Health and dental insurance, paid days off.

    Cons

    Big divide between the upper management of the company and everyone else. High turnover rate in most large departments due to noncompetitive wages and lack of job satisfaction. There is little emphasis on employee retention, company would rather continually use its resources to train and hire more people rather than paying its employees a fair salary that will retain and make employees happy.

    Low value product leaves little to be desired from an employee satisfaction standpoint.

    Computers used by many of the departments are over 5-6 years old and barely run, which is troubling for a company where the internet and information technology is vital to its operation. Small percentage of employees have new PC/MAC computers whereas everyone is left working with last decades technology; as previously mentioned you're either one of the employees that is given the tools to succeed or you're like most and given the bare minimum.

    Promotion and advancement practices within the company leave little to be desired. If you are promoted to another position regardless of what it is, you will earn a 10% raise, up to 15% if you beg for it. With most positions in the 35-40k range, this is not a large increase. Prior experience, skills and credentials play no factor in your salary, only what your previous position is.

    There is also a lack of accountability in many departments, poor job performance is tolerated and almost encouraged as their are no consequences for poor performance. It often times takes years for employees to be terminated, which can be attributed to the lack of an HR presence within the company.

    Poor communication exists among many departments within the company which results in confusion and errors that are ultimately passed on to the students. It's not uncommon for students to be taking classes that they don't need to, but as previously mentioned there is not a ton of accountability.

    Front line management does not have very many tools to combat issues. Upper management is largely absent.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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