Kroger

  www.kroger.com
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Kroger Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

3.0 1,406 reviews

62% Approve of the CEO

Kroger CEO Rodney McMullen

Rodney McMullen

(69 ratings)

50% of employees recommend this company to a friend

Review Highlights

Pros
  • Flexible schedule, working to serve the people of your own community and friendly coworkers (in 66 reviews)

  • Paid holidays (4 hours) & paid vacation available for part time (in 51 reviews)


Cons
  • Work/life balance is tough because I had to work a different schedule every day/week (in 43 reviews)

  • Krogers way of cutting out full time, long tenured workers who have given them 20-30 (in 75 reviews)

More Highlights
1,406 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    It is very fun and fulfilling.

    Store Clerk (Current Employee) Plano, TX (US)

    ProsDiscounts on food. Nice people. All around the store there are so many people to talk to. I love putting out the free samples.

    ConsNot much pay. I wish I could get more money so that I could buy a car. I really want a car.

    Advice to Senior ManagementIt's good.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    a pleasant experience if the store was located elsewhere.

    Fuel Center Clerk (Former Employee) Flint, MI (US)

    Pros20 cent raise a year, birthday gift cards, great company

    Consthey would be good if i hadent taken the job in the hood one. The employees pretty much bossed the bosses. No future for fuel employees the most u can go is 9.00 and thats max.

    Advice to Senior Managementthank god your closing the store on pierson and clio in flint,mi i was robbed and threatened multiple times i even came back after the gun to my chest 4 months pregnant and the company helped me cope but the atmosphere was bad and most of the employees were apart of it.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Mixed. I've had some great experiences and some terrible experiences working there.

    Support Analyst (Current Employee) Portland, OR (US)

    ProsIt's a good place to start a career and pad your resume. You also get discounts at the store and they have programs that compensate you for school tuition. In general, I like my job very much.

    ConsManagement is very dishonest at times. They are the personification of Dilbert, except that it's real life and they actually take themselves seriously. There are meaningless assignments to complete, they blatantly play favorites and go on power trips, they engage in hiring and termination practices that could be construed to be discriminatory. Management sometimes will "target" long term employees and "build a case" against them to try and terminate them. The job itself is great, but the environment is needlessly stressful.

    Advice to Senior ManagementListen to the lower level employees. Have more skip meetings to get a real gauge of the mood among employees.

    Yes, I would recommend this company to a friend

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    • Culture & Values
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    A normal Job

    Part-Time Cashier (Former Employee) Blacksburg, VA (US)

    ProsFlexible Schedule that catered to my time as a student and weekly paychecks helped.

    ConsMinimum wage is a downer, but there is opportunity to grow.

    Yes, I would recommend this company to a friend

     

    Response to family emergency

    Anonymous Employee (Former Employee)

    ProsYou felt like it was a family. You could joke and have fun at work. Pay was decent but not enough for a family.

    ConsAt my appraisal I got a bad review because I called in twice in a two month period. One for being sick and the other a family emergency. Should not have gotten a poor review due to family crisis.

    Advice to Senior ManagementBe more gracious towards employees who have family emergencies and don't threaten to fire them due to taking care of their family. Also, try to be a more family oriented company.

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    Experience depends greatly on your supervisors

    Cashier (Current Employee) New York, NY (US)

    ProsHire very young (14), job security, many supervisors are friendly, most coworkers are friendly, 10% discount on Kroger products, other discounts

    ConsAlways understaffed, some supervisors aren't very good, very strict policies, little room for promotion, schedule varies greatly and almost always has a problem

    Advice to Senior ManagementMake the schedule fairer. The busiest days are the weekends, but it isn't fair to only schedule people on the weekend. If person A only has one weekday avaliable and person b has all 7 days avaliable, person b should get more hours. Schedule more people.

    Make it easier for talented employees to get promoted. If you don't have Kroger in your long term plans, you have no chance of getting higher than a cashier. High school and college students can probably do the job better than some members of lower management but have no chance because once you are promoted, you are there as long as you are with the company regardless of your performance.

    Rethink all of the metrics you use to track scores. The system for tracking line length encourages floor runners to have people wait longer in line just. The system for tracking cashier speed encourages people to completely ignore the customer and actually go slower in order to get a higher score.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good experience

    Front End Supervisor (Former Employee) Columbia, SC (US)

    ProsThe people were good people. Managers were generally nice. People got along very well. More like a big family.

    ConsThe younger people like to play around but it wasn't ever so bad that they didn't get their work done with a little reminder

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Kroger is a great place to work!

    Cashier (Former Employee)

    ProsThe customers and the employees are very nice, and the supervisors help with schedule flexibility and promotional opportunities. Managers are also very supportive and caring while also modeling professionalism. They care about work life balance and training ops. This is such a great help, and they offer great pay for this field and benefits. Hopefully they will keep the union as it seems to help ensure that the employees have fair treatment. Over all, this is just a great place! They also have great marketing ideas at the corporate level and offer customers special custom coupons thru the mail! They are trustworthy and established with their approach to training and customer service.

    ConsSome of the challenges of working here are that some customers are in a big hurry and act demanding , but they are usually very nice. Sometimes there can be a lot of drama when the line slows down because the employees need more to work on. Usually this does not happen because it stays busy and is fast paced, which is quite fun when you feel that you are helping people out on holidays, etc. The biggest and maybe only disadvantage of Kroger is that you have to work so often on Sundays and holidays that it seems to be difficult to maintain work life balance at times. Managers try to be understanding with request offs . Managers are very supportive in general.

    Advice to Senior ManagementContinue to do such an outstanding job! Consider selling more affordable organic and antibiotic and growth hormone free products, but this is advice to marketing dept. Consider why Kroger opened on Sundays in the first place despite union protests so long ago not to. Consider closing on Easter , 4th of July, and Thanksgiving like some other retailers so that you can compete with smaller grocers in scheduling and work life balance. Do this for an experimental year, and see if you really want to go back to the old way of working every Sunday and holiday. Yes we have made progress in that people want to buy groceries on Sundays and holidays, but it is sometimes at the expense of our employees' work life balance. Some of us are married and plan to stay that way while living in a nation whose divorce rate (along with other developed nations) is one of the highest in the world at 50 %. Kroger, please put families first and allow your employees off on Sundays if they are Christians. They allow this in the U.K. and have laws to uphold it, and rightfully so. There are no laws in the U.S. to support us as Christians for Sundays off. Why are we as a nation just at times falling for everything and why can we not stand up for something important like family first. This may be old fashioned, but one has to wonder how we got into this kind of shape as a nation of too much work on Sundays. At the very least, try to ensure to employees that they can rotate Sundays off between employees. Otherwise , keep up the great work!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Decent place to work

    Fuel Clerk (Current Employee) Richmond, IN (US)

    ProsCompetitive wages, opportunities for advancement, friendly and upbeat work environment, flexibility in work hours, good health care available, good sense of job security

    ConsKroger is a rumor mill, due to being unionized people get away with a lot that they shouldn't, at my store management definitely plays favorities

    Advice to Senior ManagementInstill better training, don't play favorites among employees to reduce divisiveness through the store

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good place to start your career, if you start in high school

    Floral (Current Employee) Toledo, OH (US)

    Pros-appears to care about their employees. Event passes for free, Fair, Zoo, discount tickets, etc.
    -works around school, and other jobs.
    -Easy to grow within company
    -OPAG week, a week where they feed you and treat you awesome.
    -Union( if you are into that)
    -Good people and management
    -benefits are good, paid vacays, for part timers.

    Cons-Very low pay scale, small raises (however they do occur when they are supposed to)
    -near impossible to obtain full time status.
    -Very high expectations for the amount paid.
    -Often out of reach goals, bestowed by coordinators and district managers, and above.
    -if part time, inconsistency in hours on occasion.
    -I can't stress enough how under payed employees are, and how over worked Co managers are.

    Advice to Senior ManagementIf you want to continue to grow as a company and push friendly service and create happy customers. Happy employees is a great place to start, You can not expect people who are payed minimum wage to enjoy their job enough to greet every customer and go above and beyond for each customer when they are so under payed. You pay for quality. That's why you guys spend large amounts on Ties, Suits, Jeans, etc... If it's quality and you want it to last, you need to spend more on it. Same goes for your people.

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