Lennox

  www.lennoxinternational.com
  www.lennoxinternational.com

Lennox Reviews

Updated 18 November 2014
Updated 18 November 2014
76 Reviews
2.9
76 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Lennox CEO and Director Todd M. Bluedorn
Todd M. Bluedorn
38 Ratings

Review Highlights

Pros
  • Flexibility, professionalism, location, work-life balance (in 4 reviews)

  • Good hours, good product, good inventory, good benefits, and good pay (in 5 reviews)


Cons
  • Middle management spend more time protecting their jobs and positions than doing what is right for the company (in 4 reviews)

  • Sometimes limited advancement opportunities, however that is because people stay with the company long term so it is not really a bad situation (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    N/A

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Richardson, TX (US)
    Former Employee - Program Manager in Richardson, TX (US)

    I worked at Lennox full-time (more than 5 years)

    Pros

    Senior leaders (Presidents and CEO)

    Cons

    Middle management spend more time protecting their jobs and positions than doing what is right for the company.

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Great company, people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Summer Intern
    Current Employee - Summer Intern

    I have been working at Lennox as an intern

    Pros

    the people there truly care about their work and making sure you are learning as well or helped whenever needed. Got a grasp of every part of the business. Let you decide what you wanted to get out of the internship. Once assigned projects, employees went out of their way to help or respond to emails which was great. The company has great values, and people who are friendly and will truly care.

    Cons

    Internship not as structured, things were planned on the go, based of business needs, so at times there wasn't much to do. This lead to a lot of work or tasks that were assigned which didn't have to do with the specific role you were hired for but it was still a learning experience. Also, the HVAC industry can be dull at times, the business aspect is interesting but nothing great about HVAC it is what it is.

    Recommends
    Approves of CEO
  3. 2 people found this helpful  

    Old School Boys Club from 1945

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lennox full-time

    Pros

    small town, small group, flexibility of schedule, pay

    Cons

    Hired at a senior level, but allowed to make no decisions, invited to meetings and then not asked to talk or allowed to make suggestions. I was told I was not the correct gender, and I was isolated for that, and for not joining the "management club" as well as taking up for poor treatment of the union personnel. Financials are not communicated and they are moving operations to Mexico while other corporations are bringing manufacturing back to the US. If you work for Lennox, and in a male dominated career field, I suggest keeping your mouth shut or working an off shift until the communist die off or find another job.

    Advice to ManagementAdvice

    Spend money to invest in the people and get into the 21st Century, otherwise, move all your operations to Mexico and get out of the US, quit claiming to be an American company, and go buy another yacht while the American worker seeks out a smaller house and bankruptcy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great experience!

    Former Employee - Intern
    Former Employee - Intern

    I worked at Lennox as an intern

    Pros

    Outstanding mentoring opportunities and very helpful co-workers

    Cons

    Not much to say in this area. Slow moving at times.

  6.  

    Reliability Engineer Co-op

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reliability Engineer Co-op
    Current Employee - Reliability Engineer Co-op

    I have been working at Lennox part-time (less than an year)

    Pros

    Flexible schedule, down to eart people

    Cons

    I can not think of any Cons

    Advice to ManagementAdvice

    This would not apply to this

    Recommends
    Positive Outlook
  7. 1 person found this helpful  

    Very low resources available - current plan is to migrate IT resources to India

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Richardson, TX (US)
    Current Employee - IT Manager in Richardson, TX (US)

    I have been working at Lennox full-time (more than an year)

    Pros

    Great people dedicated to making the best out of a bad environment

    Cons

    questionable and lack of leadership

    Advice to ManagementAdvice

    Do some studies on moving resources to India - budget should not be the only deciding factor - the company is growing but OPx is staying flat. You have a great deal of single point s a failure, most are people. Develope a 1/3/5 year IT plan - basic stuff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Old Dog can't learn new tricks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lennox full-time (more than an year)

    Pros

    Top of the line product and training

    Cons

    Poor upper management, large contractor focus alienates
    Smaller contractors. Company business practices handcuffs
    Managers ability to grow customer base.

    Advice to ManagementAdvice

    Listen to your branch managers suggestions and concerns,
    ALL customers are important Large and Small.
    Investigate poor quality dealers, look at the future sales
    As supposed to the right now.

    Doesn't Recommend
    Negative Outlook
  9.  

    Nice company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lennox

    Pros

    Friendly employees and management. People are cooperative. Good chance to be able to work with higher management people. Although it is an international company, you still get the chance to communicate to the top.

    Cons

    Hope to have rotation in the jobs.

    Advice to ManagementAdvice

    Be more flexible

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good company. Really liked the atmosphere as far as job activities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    I worked at Lennox full-time (more than 3 years)

    Pros

    Work from home. Company car. Company credit card. Company gas card. Able to help customers most of the time without middle or upper management approval. Great company meetings and dealer meetings.

    Cons

    Very complicated to understand compensation plan. Too many internal meetings taking sales team out of field. Company has changed since becoming a publicly held company. Dealers complain that Lennox has lost touch with its dealers. Hard push for new business and middle management not able to motivate sales team appropriately. Threats to sales team members that they will be fired if they do not sign new business within the year. Not motivating

    Advice to ManagementAdvice

    Support sales team with exciting rewards for new business instead of threatening them. Put in place a newer up to date training program for sales team....something that brings results. Work as a team...the middle management team is losing touch with customer base and doesn't understand what it takes to motivate sales teams. Compensation plan is difficult to understand and can be manipulated too easily.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Really liked working with the people at Lennox

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    I worked at Lennox full-time (more than 3 years)

    Pros

    Territory Manager has a lot of autonomy working from home and managing a designated territory. Company auto, gas card and corporate expense credit card provided. Able to help a customer with problems without going to corporate for an approval as long as it is good for business and you can justify it later.
    Lennox has a lot of good things about them. The corporate personality is fun and pleasant most of the time. They give opportunities...promote from within.

    Cons

    Lennox has gone through a lot of restructuring in the last few years and territory size has increased. Pay plan is difficult to understand and they can play with the numbers which they did with me on a couple of occasions. Middle management also admitted that they were incorrect in the calculations but would not go back and rectify the pay. Company is seriously needing new business as many Lennox Dealers are retiring and other competitive manufacturers have gained large market share. New business drive has caused company to lose some focus on existing dealer base. This has been voiced to me by multiple dealers (over 12 of them).

    Advice to ManagementAdvice

    Focus on current and long-time customers. Show them the love. Create some systems, programs, incentives for new business and for Territory Managers to utilize in bringing in new business. Make it enjoyable to get new business. This industry used to be fun!

    Recommends
    Neutral Outlook
    No opinion of CEO

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