Lennox

  www.lennoxinternational.com
  www.lennoxinternational.com

Lennox Reviews

Updated 24 October 2014
Updated 24 October 2014
71 Reviews
3.2
71 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Lennox CEO and Director Todd M. Bluedorn
Todd M. Bluedorn
35 Ratings

Review Highlights

Pros
  • Flexibility, professionalism, location, work-life balance (in 4 reviews)

  • Good hours, good product, good inventory, good benefits, and good pay (in 5 reviews)


Cons
  • Middle management spend more time protecting their jobs and positions than doing what is right for the company (in 4 reviews)

  • Sometimes limited advancement opportunities, however that is because people stay with the company long term so it is not really a bad situation (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Old Dog can't learn new tricks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lennox full-time (more than an year)

    Pros

    Top of the line product and training

    Cons

    Poor upper management, large contractor focus alienates
    Smaller contractors. Company business practices handcuffs
    Managers ability to grow customer base.

    Advice to ManagementAdvice

    Listen to your branch managers suggestions and concerns,
    ALL customers are important Large and Small.
    Investigate poor quality dealers, look at the future sales
    As supposed to the right now.

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Very low resources available - current plan is to migrate IT resources to India

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Richardson, TX (US)
    Current Employee - IT Manager in Richardson, TX (US)

    I have been working at Lennox full-time (more than an year)

    Pros

    Great people dedicated to making the best out of a bad environment

    Cons

    questionable and lack of leadership

    Advice to ManagementAdvice

    Do some studies on moving resources to India - budget should not be the only deciding factor - the company is growing but OPx is staying flat. You have a great deal of single point s a failure, most are people. Develope a 1/3/5 year IT plan - basic stuff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Nice company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lennox

    Pros

    Friendly employees and management. People are cooperative. Good chance to be able to work with higher management people. Although it is an international company, you still get the chance to communicate to the top.

    Cons

    Hope to have rotation in the jobs.

    Advice to ManagementAdvice

    Be more flexible

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good company. Really liked the atmosphere as far as job activities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    I worked at Lennox full-time (more than 3 years)

    Pros

    Work from home. Company car. Company credit card. Company gas card. Able to help customers most of the time without middle or upper management approval. Great company meetings and dealer meetings.

    Cons

    Very complicated to understand compensation plan. Too many internal meetings taking sales team out of field. Company has changed since becoming a publicly held company. Dealers complain that Lennox has lost touch with its dealers. Hard push for new business and middle management not able to motivate sales team appropriately. Threats to sales team members that they will be fired if they do not sign new business within the year. Not motivating

    Advice to ManagementAdvice

    Support sales team with exciting rewards for new business instead of threatening them. Put in place a newer up to date training program for sales team....something that brings results. Work as a team...the middle management team is losing touch with customer base and doesn't understand what it takes to motivate sales teams. Compensation plan is difficult to understand and can be manipulated too easily.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Really liked working with the people at Lennox

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    I worked at Lennox full-time (more than 3 years)

    Pros

    Territory Manager has a lot of autonomy working from home and managing a designated territory. Company auto, gas card and corporate expense credit card provided. Able to help a customer with problems without going to corporate for an approval as long as it is good for business and you can justify it later.
    Lennox has a lot of good things about them. The corporate personality is fun and pleasant most of the time. They give opportunities...promote from within.

    Cons

    Lennox has gone through a lot of restructuring in the last few years and territory size has increased. Pay plan is difficult to understand and they can play with the numbers which they did with me on a couple of occasions. Middle management also admitted that they were incorrect in the calculations but would not go back and rectify the pay. Company is seriously needing new business as many Lennox Dealers are retiring and other competitive manufacturers have gained large market share. New business drive has caused company to lose some focus on existing dealer base. This has been voiced to me by multiple dealers (over 12 of them).

    Advice to ManagementAdvice

    Focus on current and long-time customers. Show them the love. Create some systems, programs, incentives for new business and for Territory Managers to utilize in bringing in new business. Make it enjoyable to get new business. This industry used to be fun!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    As a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lennox full-time (more than 10 years)

    Pros

    work life balance is very good

    Cons

    there is a glass ceiling

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great work hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Counter Sales Associate in Charleston, SC (US)
    Former Employee - Counter Sales Associate in Charleston, SC (US)

    I worked at Lennox full-time (more than an year)

    Pros

    Good hours, good product, good inventory, good benefits, and good pay.

    Cons

    Too many silly rules, too much paperwork, lack of training, short staffed in the part stores, outside sales person does not help drive business to the store, too many key decision makers, store manager can't make key decisions.

    Advice to ManagementAdvice

    Allow the store manager to run the store, encourage the outside sales person and managers to work together to drive sales for both the store and outside sales person.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great Place to work. Friendly people and good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Richardson, TX (US)
    Current Employee - Anonymous Employee in Richardson, TX (US)

    I have been working at Lennox full-time (more than 8 years)

    Pros

    Flexibility, professionalism, location, work-life balance

    Cons

    Benefits not up to standard

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Leader in Richardson, TX (US)
    Current Employee - Project Leader in Richardson, TX (US)

    I have been working at Lennox full-time (more than 3 years)

    Pros

    Delivering results that meet or exceed goals is rewarded with trust, compensation, development for further opportunities, etc. Although the company has a significant global presence, it still has that small company, almost "family" feel, and the level of talent that each of my co-workers have, continually amazes me.

    Cons

    Like working at any of the HVACR companies, this business is closely tied to housing starts, commercial builds, and of course, the weather. So be prepared for lean times, and be ready to chip in and bear the burden of the down-cycles when they occur.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Once great company that has been ruined by poor executive leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Dallas, TX (US)
    Current Employee - Director in Dallas, TX (US)

    I have been working at Lennox full-time (more than 8 years)

    Pros

    Once the pride of the HVAC industry with a culture and leadership team that was best in class (due to prior owner and CEO). Some solid leadership remains at the middle management level. Decent work/life balance in an industry that is fairly stable.

    Cons

    Current CEO and Executive team that manage by the quarterly stock price (in order to line their pockets), while the welfare of the employee is completely and wholly expendable. Not one decision since 2007 (appointment of current CEO) has been in the best interest of the employee. They will find ways to renege on commitments if it will further pad their pockets with a few $. Employees no longer have pride in the company and many are looking for a way out. Little joy, excitement, or camaraderie remain within the four walls. The cafeteria has become a ghost town as people stay at their desk or leave the building for a brief respite from the daily drudgery.

    Advice to ManagementAdvice

    The company is still salvageable but you must show a commitment beyond your own pocketbook and start taking a sincere and personal interest in the well being of your employees. If a choice is available, do the right thing for the employee. Board - replace the CEO immediately with an individual who has a personality, cares about people, and will actually engage in sincere conversation with the "common folks". Lennox didn't survive for over 100 years by having poor leadership that focuses on nothing more than a short term quarterly result!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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