Liberty Mutual Insurance Reviews

I have been working at Liberty Mutual Insurance

Pros – Lots of commission on sales

Cons – Hours are not that great

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Liberty Mutual Insurance full-time for more than 10 years

Pros – Flex time benefits are great for balancing work and family. A well balanced employee makes a great one!

Cons – Only down sides are lay offs

Advice to Senior Management – Keep up the good work of allowing a balanced work and personal life. Be a role model for other companies.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Liberty Mutual Insurance as an intern for less than a year

Pros – flex hours, housing stipend, helpful mentors, really just a nice environment to work in, and you are allowed to work from home sometimes in your internship

Cons – I really cannot say anything bad about liberty mutual, even the food is great in the cafe. The only negative is the drive from local communities

Advice to Senior Management – Make more regular weekly meeting with your intern, they are often very lost early on.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Liberty Mutual Insurance

Pros – Everyone is willing to help

Cons – Big company so unless you stand out its hard to move up

Advice to Senior Management – Keep having an open door policy

Yes, I would recommend this company to a friend

I worked at Liberty Mutual Insurance full-time for more than 10 years

Pros – Good company to work for

Cons – I don't have anything bad to say about this company.

Advice to Senior Management – No advice to give

Yes, I would recommend this company to a friend

I worked at Liberty Mutual Insurance full-time for more than a year

Pros – Again, AWESOME pay for the job. Constant encouragement. Bonuses and rewards. Paid training. Great benefits.

Cons – Not much flexibility in scheduling/getting time off. If you are not in Boston MA or Dover NH, there is not much room for advancement. Working in a CRC will hurt your chances of getting into an LSO. Metrics are more important than great customer service.

Advice to Senior Management – Employees are not giving the level of customer service they deserve, because raises/bonuses/rewards are being based on getting off the phone ASAP.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Liberty Mutual Insurance full-time

Pros – Liberty invests in training for its employees. I have received great opportunities in the industry thanks to Liberty management. It's hard not to be successful when your employer believes in your potential as much as Liberty does.

Cons – Liberty Mutual is, at its commercial heart, a Workers Compensation company. Commercial Auto and General Liability blend pretty well into that heart, but Commercial Property is a more difficult fit. They do put in an effort to do so, and do a decent job, but it's not as fluid as the other lines.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Liberty Mutual Insurance full-time for more than 3 years

Pros – Benefits such as retirement and flex time. Large volume of projects and change which may allow you to participate in new areas often, and pick up new skills or experiences to bring with you. Met some good people there that have become friends.

Cons – Large consolidation and on-going layoffs taking place over last few years. Uncertainty and instability for a career. "Throwing the baby out with the bath water" feel. Stepping into instability made it dificult to feel welcome or valued from the start. With so much focus on leadership survival - employees get tangled up in the chaos. Limited communication beyond what was provided or scripted out for the top to deliver to the field/employees outside of the new/revolving leadership in Boston. Truly a solo career path - no sense of team, leadership or employee development for employees beyond the required, scripted review sessions for a performance review. These were one of the good parts of working there...actually having a few minutes of focused, invested dialog that you thought made a difference, until realizing the only reason time was taken was because it was required and nothing comes from requests or goals set during that time! Very Limited transparency...

I have been working at Liberty Mutual Insurance full-time for more than 8 years

Pros – Liberty Mutual is such a diverse company with plenty of opportunities for grown if your job is done right. Upper management values your opinion if it is something that will enhance the company or your job.

Cons – Liberty Mutual has recently started to restructure the personal market lines which has resulted in many layoffs company wide.

Advice to Senior Management – Employees are who the public deals with... Remember if your employees are happy your customers will be too.

Yes, I would recommend this company to a friend

I have been working at Liberty Mutual Insurance full-time for more than 3 years

Pros – Great money and potential to move up if you are willing to work.

Cons – Management has no clue how to treat employees. I personally am a top seller, but bottom sales agents are continually abused and burnt out. The average life span of an agent is about 2-3 years. They also have a terrible training department that does not teach sales. If they knew how to teach they could justify the high goals. Only apply if you actually good at sales, and don't expect to last long even if you're good.

Advice to Senior Management – Learn how to sell insurance so you can actually help you people.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company