LiveOps

  www.liveops.com
  www.liveops.com

LiveOps Reviews

Updated 14 December 2014
Updated 14 December 2014
227 Reviews
3.6
227 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Vasili Triant
50 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 61 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 11 reviews)


Cons
  • Otherwise you will suffer by getting very low call volume and make very little money (in 16 reviews)

  • Things are extremely fast paced because of that it can be hard to get that work/life balance that people need to be successful (in 6 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Great to be able to help build a winning company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in London, England
    Current Employee - Marketing in London, England

    I have been working at LiveOps full-time (more than an year)

    Pros

    - Excellent product set that hits the market sweet spot for multichannel cloud contact centres
    - Superb team of people - all pulling together in one direction, and supporting each other. Love being part of what we're building here.
    - Not bounded by my job title - I can see what needs to be done so roll my sleeves up and do it. Great to have that autonomy, and trust.
    - New leadership team (new CEO) adding fresh impetus and momentum, marked by balance of focus on and respect for both customers and employees. Dramatic improvement in employee communication that has re-established a true sense of 'team LiveOps'.

    Cons

    - Usual challenges/growing pains of a young company in start up mode: how best to apply resource to drive growth at optimum pace? But if you have an opinion on how to work through these challenges, yours will be as valuable an input as everyone else's.

    Advice to ManagementAdvice

    Some of my comments above are typical of those that characterise 'great places to work': trust, team/camaraderie, respect, communication, management credibility, and enjoyment. We have an opportunity to turn LiveOps into a 'great place to work': keep walking the talk, and I'll walk with you.

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    A lot of promise, and a lot of promises: Neither fulfilled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Director in London, England
    Former Employee - Sales Director in London, England

    I worked at LiveOps full-time (more than an year)

    Pros

    Excitement and the feeling that there is technology being developed that will be shaping the future . The potential for exercising share options. Some excellent customers like Salesforce. Technology that looks and feels intuitive in client demonstrations.

    Cons

    This might just be a 'start-up thing' - but I found some major challenges. There is an awful lot of vapourware in terms of what is presented to the customer/partner, and what is actually happening/achievable, proven... this pushed me out of my comfort zone as a salesperson at times. Also the culture is entirely US-focussed, highly detached and quite often does NOT reward effort outside of billable seats. I found that this combination saw some fairly schizophrenic 'hire 'em and fire 'em' decisions, and I have since seen a significant slice of influential Management (Sales and Product) removed - but I know some guys there still working serious hours and finding life fairly uncomfortable.

    Advice to ManagementAdvice

    People in your organisation need time, effort and engagement to reach their potential. Too many promises on what might happen will really start to burn people out. When I worked here the CEO would not even share a cab ride with his employees. This speaks volumes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Innovative company and a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managing Director UK in London, England
    Current Employee - Managing Director UK in London, England

    I have been working at LiveOps full-time (more than an year)

    Pros

    Main aim of the CEO is to build a great company.
    Employee and Customer satisfaction are the top priorities for the leadership team
    Flexible work environment and a fun culture

    Cons

    The company is on a huge change curve and it's difficult to comment on the cons at this point. One of the main things that was a challenge was company communication but this has already been addressed by the deployment of new communication tools such as Lync

    Advice to ManagementAdvice

    Keep going as you are.. We have an awesome product, awesome team and we need to keep the momentum.!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Current Liveops Insurance Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent Licensed Line in Los Angeles, CA (US)
    Current Employee - Insurance Agent Licensed Line in Los Angeles, CA (US)

    I have been working at LiveOps part-time (less than an year)

    Pros

    Working from home. Better pay for licensed lines like a nurse, life and health insurance agent, or property and casualty.Flexible hours, just take 30 min time slots when your available. Bonuses offerered at different times for different reasons like taking certain amount of weekend call slots.If someone is serious, there is incredible potential! Very excited about adding more and more call types, and given bonusus of additional out of state insurance licenses. This means more calls and more talk time.

    Cons

    Non paid training. Not paid hourly, just per min talk time and bonuses for sales. Although calls are incoming, have to offer addition product than what they called in for. Sometimes difficult to get questions answered quickly or correctly by middle management.

    Advice to ManagementAdvice

    Consider less hours of non paid training, or pay for all the training time. Sometimes questions are answered incorrectly by middle management.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Bumpy path but getting back on its feet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Redwood Shores, CA (US)
    Current Employee - Sales Associate in Redwood Shores, CA (US)

    I have been working at LiveOps full-time (more than 3 years)

    Pros

    Changing of the e-staff completely renewed my faith in the company. Finally it feels like we have a CEO that cares and a direction to follow. Also glad that he's not pitting the two sides of the business together.

    Cons

    Compensation is about 80% of what I expect to be paid. Also taking forever to get a merit increase, even though I've been working two grades above my current title for over a year.

    Advice to ManagementAdvice

    Treat your employees better.

    Recommends
    Positive Outlook
  7.  

    Heading in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Full-time Employee
    Current Employee - Anonymous Full-time Employee

    I have been working at LiveOps full-time (more than 5 years)

    Pros

    New leadership (greatly needed, Vasili Triant as CEO is brings soooo much more to the company), great people,good market opportunity, fair work-life balance, good compensation.

    Cons

    The culture has improved greatly with Vasili in charge, but some residual effects from the old guard still there. It was plain toxic for awhile. Vasili will do great. Too many average and below average folks still around

    Advice to ManagementAdvice

    gotta do everything to keep the A players....too many good people have left or are leaving.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Barely making it...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Independent Agent
    Current Employee - Independent Agent

    I have been working at LiveOps as a contractor (more than an year)

    Pros

    Allows you to make you own schedule and freedom to change it if emergencies arise with little-to-no difficulties, and has many different opportunities available.

    Cons

    Though the turnover is low, there is always a hiring cycle, and that means not enough hours for the employees in any of the programs. I work 4 programs for liveops just to make my monthly budget.

    Advice to ManagementAdvice

    Stop the extreme level of over-hiring for programs so that after we have made our schedules for the week, we don't keep getting emails saying that we must release certain commits because they have been over-booked.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    LiveOps is a good option for people who want to earn money by working at home with flexibility on committed hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales/Customer Service
    Current Employee - Sales/Customer Service

    I have been working at LiveOps part-time (less than an year)

    Pros

    LiveOps is good for those who enjoy talking on the phone and selling.The highest compensation potential is for licensed insurance agents. There are many other types of programs that agents can elect to participate in, and compensation varies by the program. What's attractive about working as a LiveOps Agent is establishing work-life balance.

    Cons

    One down side of working with LiveOps is that agents need to be able to tolerate rejection, and the level varies by the program. Another down side is that there is literally no way to speak to LiveOps staff. The only way to communicate with them is through an internal online messaging system similar to e-mail, and sometimes responses can take a day or more to receive.

    Advice to ManagementAdvice

    For the insurance programs, I think licensed agents should only receive qualified leads, which would make the calling experience more gratifying for both the callers and agents. Having experienced agents work with unqualified callers often becomes frustrating for everyone. Since LiveOps does have some programs where non-licensed agents screen callers and then transfer qualified leads to licensed agents, I don't know why it isn't done that way across the board. Not only would it be much less frustrating, but it would probably be much more productive.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Nice company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps as a contractor (less than an year)

    Pros

    Consistent paychecks flexible schedule easy training good communication

    Cons

    nothing really yet will continue to montior

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Growing Company - Superb Culture and Values - Nice to work remotely!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Remote, OR (US)
    Current Employee - Customer Service Representative in Remote, OR (US)

    I have been working at LiveOps full-time (more than 5 years)

    Pros

    it's nice to be an employee and work remotely, from home. LiveOps is outstanding with regards to including and keeping remote team members in the loop. The company's culture and values are back where they should be, or rather, are where they were when offered this position and what was working to become successful! They are focused on the client and on the customer, as well empowering employees to make the best choice.

    Cons

    A few 'resilient' apples (managers/directors) - hold information too close, micro every step, have their hands in too many projects....resilience, belief and trust in team members is good; rigid, disbelief and doubt not so good.

    Advice to ManagementAdvice

    Continue the path we are on. Obviously, the more transparent and the more we learn from a few mistakes, will result in investment from all in the culture and values, leading to increased growth and focus!

    Recommends
    Positive Outlook
    Approves of CEO

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