Lockton Companies Reviews

Updated 14 August 2014
Updated 14 August 2014
100 Reviews

3.8
100 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Lockton Companies CEO and President John L. Lumelleau
John L. Lumelleau
65 Ratings

Review Highlights

Pros
  • Good hours, people, work life balance (in 5 reviews)

  • Great culture, private ownership, fun/balanced work environment, great learning opportunities (in 7 reviews)


Cons
  • Work-life balance is nonexistent for employees in a supporting/shared services role (in 9 reviews)

  • No opportunity to work from home or remotely, even just occasionally (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Be prepared to work VERY hard!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  London, England
    Current Employee - Account Manager in London, England

    I have been working at Lockton Companies full-time for more than a year

    Pros

    Fast growing company, that genuinely cares about customer and client service. They are happy to sponsor CII and other training, and have remained successful despite the recession. Work is fast paced, but interesting and varied for the most part.

    Staff (in my division anyway) are given good opportunities from the start for meeting underwriters, clients and other organisations. The company often holds internal seminars that are genuinely helpful in many cases.

    If you want to get involved in new business, special projects etc, generally you can, and management support the staff in learning about other areas outside your own division.

    The social life is excellent if you like that sort of thing.

    Many of the people employed at Lockton are very knowledgeable and passionate about what they do, which creates a good atmosphere, and almost everyone is very approachable.

    Cons

    People are often too scared to admit mistakes, given the 100% accuracy at all times the management expect. This leads to a lot of finger pointing and an 'it was his/her fault, not mine' culture which creates a negative office environment where everyone just covers their back and doesn't look out for their colleagues.

    IT (the actual PC's), and associated systems are horribly outdated and slow, which affects your day to day work, every day. It makes no sense that the company pays for enormous swanky new offices then fills them with equipment that in many cases is pushing 10 years old.

    New starter training is just non existent and new staff are only brought it when the existing staff are at breaking point in terms of work loads, which then means they then have no time to train the new person. This all creates a poor work / life balance and anything from a 40-45 hour week sometimes even more is the norm for many.

    There is an 'all business is good business' attitude which is wrong. The business will keep hold of clients that cost more to service than they provide in income. Whilst a high client retention rate is great, it shouldn't be at the expense of the company profits!

    Advice to ManagementAdvice

    Lockton provide a great client service, so don't sell the company short by keeping hold of clients that cost more to service than they make in brokerage income for the business. Resign from unprofitable accounts.

    Make some investment in IT infrastructure.

    Don't demand 100% accuracy when staff are at breaking point. Employ extra staff in advance of picking up new business and improve the training for new starters.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good for the most part, but watch out for nasty office politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Handler  in  London, England
    Former Employee - Account Handler in London, England

    I worked at Lockton Companies full-time for more than 3 years

    Pros

    Most of the client facing associates work very very hard to deliver a consistently high quality service to clients. It’s for the most part a highly professional environment and business is placed in the right way (i.e. there are no dubious incentives to move business to one particular market etc).

    There are many good internal resources and talented people in other teams, but each department is so cut off from each other that it can take time to identify that, but when you do find them it's great.

    It’s a good place to be if you have the skills and knowledge to jump straight into the busy work environment, and promotion prospects are good. Some of the management are very talented, dedicated people.

    Very good with charity and wider community support if that's your thing and the training opportunities (well organised centrally by HR) are fantastic.

    Great social scene, and many opportunities to get out and about with clients, underwriters etc, regardless of your level of experience.

    Cons

    Way too much micro management, more trust of the (for the most part) very talented associates is needed. Some nasty office politics from some (but not all) management. Working my notice was not a pleasurable experience.

    A lot of 'deadwood' in senior management, who are paid a fortune for doing not very much, but the talented middle management don't dare make a noise for fear of hurting their own promotion chances.

    It is expected of you to work long hours or take work home to get everything done, and this is seen as the norm and perfectly acceptable on a daily basis. Work / Life balance is poor and new staff are only brought in when existing teams are at absolute breaking point.

    Insane bureaucracy that's incredibly outdated. MRC slips and cover notes for policies that are a couple of hundred quid is just bonkers and wastes so much time.

    Some (but not all) of the systems are very outdated, and it has woefully poor IT generally for such a large company.

    Training is poor for new starters because no one has the time to do it. It's not a good place to start an insurance or broking career.

    You're won't be employed if you're a married woman at or near child bearing age. How this happens in 2014 I have no idea. More diversity is definitely needed.

    Advice to ManagementAdvice

    Get rid of the deadwood clinging on at the top and distribute their money lower down the organisation.

    Reduce the bureaucracy and double keying of everything and trust your associates more / give them breathing space to do their jobs (and hire new staff before work is at breaking point).

    If you expect all associates to put in the extra hours, you need to make sure you're paying them for it (compensation is not the best).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Injury Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Injury Counselor  in  Denver, CO (US)
    Current Employee - Injury Counselor in Denver, CO (US)

    I have been working at Lockton Companies full-time for less than a year

    Pros

    Great people, great company, competitive, great managers, professional atmosphere.

    Cons

    Sometimes heavy on work load, other times not enough to do. Still there are opportunities to work on projects and classes when not as much to do.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Work hard and get reward, but do something wrong and get let go with no warning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Account Manager  in  Los Angeles, CA (US)
    Current Employee - Associate Account Manager in Los Angeles, CA (US)

    I have been working at Lockton Companies for less than a year

    Pros

    paid training, benefits, and opportunities to involve yourself at work and after.

    Cons

    no direction, strict management, fire easily

    Advice to ManagementAdvice

    Listen to your associates and interns; if we are to be the face of the company sometimes compassion and adaption to different needs can grow the strongest of candidates, however letting others go without warning is a way to keep people afraid of taking risks and moving forward with growth opportunities.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Would recommend to others.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lockton Companies full-time for more than 3 years

    Pros

    Culture, training, reputation - at times, you may forget you're working for a fairly large corporation.

    Cons

    Compensation, promotion - it's a bit of a luck of the draw situation with regard to which unit you work for, at least in the KC office.

    Advice to ManagementAdvice

    Subsidize the weaker revenue units so that they can cultivate talent as best they can.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Professional, No Bureaucracy, team oriented winning organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Vice President  in  Kansas City, MO (US)
    Current Employee - Senior Vice President in Kansas City, MO (US)

    I have been working at Lockton Companies full-time for more than 10 years

    Pros

    It is a place of constant learning and evolution with a lot of great people who are concerned with taking care of the client. Being privately held means we do not have artificial pressures which take us away from doing what is right for the long term.

    Cons

    The firm has been slow to embracing technology to be more nimble and cutting edge to drive efficiency. The firm very recently started implementing new initiatives and the payoff should start to show in the next 12 - 18 months. I think we can do more after those initiatives are implemented.

    Advice to ManagementAdvice

    It would be awesome if Lockton was an ESOP which would tie our Associates closer to the results of the hard work.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    I interned at Lockton for two summers and left with valuable experience and strong ties to the company.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lockton Companies

    Pros

    Lockton does a lot to make new employees feel welcome. Coworkers go out to happy hours almost every day. Lockton is a fun, fast paced work environment that allows you to set your own career path and goals.

    Cons

    The pay isn't great, but other than that nothing really to complain about.

  9.  

    Work hard, play hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lockton Companies full-time for more than 3 years

    Pros

    Challenging work. Company is positioned well in industry and dedicated to hiring talent. Community oriented

    Cons

    Finding the work-life balance can be difficult.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Best place to work ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Kansas City, MO (US)
    Current Employee - Anonymous Employee in Kansas City, MO (US)

    I have been working at Lockton Companies full-time for more than 8 years

    Pros

    It is a family owned company and they treat all of the associates here like family. Even during the hard financial times a few years back when there was a lot of layoff's in Kansas City, Lockton did not lay anyone off. They prefer to retain the associates. There are not many companies in KC much less the US that look at the associates that way.

    Cons

    IT doesn't get yearly bonuses

    Advice to ManagementAdvice

    Restart the bonus program for Shared Services

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Overworked and low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lockton Companies

    Pros

    Great co workers and clients.

    Cons

    Management doesn't value their employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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