Lockton Companies

  www.lockton.com
  www.lockton.com

Lockton Companies Reviews

Updated 20 October 2014
Updated 20 October 2014
108 Reviews
3.8
108 Reviews
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Recommend to a friend
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Lockton Companies CEO and President John L. Lumelleau
John L. Lumelleau
69 Ratings

Review Highlights

Pros
  • Good hours, people, work life balance (in 5 reviews)

  • Lockton is a fun, fast paced work environment that allows you to set your own career path and goals (in 8 reviews)


Cons
  • Work-life balance is nonexistent for employees in a supporting/shared services role (in 13 reviews)

  • No opportunity to work from home or remotely, even just occasionally (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Be prepared to work VERY hard!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in London, England
    Current Employee - Account Manager in London, England

    I have been working at Lockton Companies full-time (more than an year)

    Pros

    Fast growing company, that genuinely cares about customer and client service. They are happy to sponsor CII and other training, and have remained successful despite the recession. Work is fast paced, but interesting and varied for the most part.

    Staff (in my division anyway) are given good opportunities from the start for meeting underwriters, clients and other organisations. The company often holds internal seminars that are genuinely helpful in many cases.

    If you want to get involved in new business, special projects etc, generally you can, and management support the staff in learning about other areas outside your own division.

    The social life is excellent if you like that sort of thing.

    Many of the people employed at Lockton are very knowledgeable and passionate about what they do, which creates a good atmosphere, and almost everyone is very approachable.

    Cons

    People are often too scared to admit mistakes, given the 100% accuracy at all times the management expect. This leads to a lot of finger pointing and an 'it was his/her fault, not mine' culture which creates a negative office environment where everyone just covers their back and doesn't look out for their colleagues.

    IT (the actual PC's), and associated systems are horribly outdated and slow, which affects your day to day work, every day. It makes no sense that the company pays for enormous swanky new offices then fills them with equipment that in many cases is pushing 10 years old.

    New starter training is just non existent and new staff are only brought it when the existing staff are at breaking point in terms of work loads, which then means they then have no time to train the new person. This all creates a poor work / life balance and anything from a 40-45 hour week sometimes even more is the norm for many.

    There is an 'all business is good business' attitude which is wrong. The business will keep hold of clients that cost more to service than they provide in income. Whilst a high client retention rate is great, it shouldn't be at the expense of the company profits!

    Advice to ManagementAdvice

    Lockton provide a great client service, so don't sell the company short by keeping hold of clients that cost more to service than they make in brokerage income for the business. Resign from unprofitable accounts.

    Make some investment in IT infrastructure.

    Don't demand 100% accuracy when staff are at breaking point. Employ extra staff in advance of picking up new business and improve the training for new starters.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good for the most part, but watch out for nasty office politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Handler in London, England
    Former Employee - Account Handler in London, England

    I worked at Lockton Companies full-time (more than 3 years)

    Pros

    Most of the client facing associates work very very hard to deliver a consistently high quality service to clients. It’s for the most part a highly professional environment and business is placed in the right way (i.e. there are no dubious incentives to move business to one particular market etc).

    There are many good internal resources and talented people in other teams, but each department is so cut off from each other that it can take time to identify that, but when you do find them it's great.

    It’s a good place to be if you have the skills and knowledge to jump straight into the busy work environment, and promotion prospects are good. Some of the management are very talented, dedicated people.

    Very good with charity and wider community support if that's your thing and the training opportunities (well organised centrally by HR) are fantastic.

    Great social scene, and many opportunities to get out and about with clients, underwriters etc, regardless of your level of experience.

    Cons

    Way too much micro management, more trust of the (for the most part) very talented associates is needed. Some nasty office politics from some (but not all) management. Working my notice was not a pleasurable experience.

    A lot of 'deadwood' in senior management, who are paid a fortune for doing not very much, but the talented middle management don't dare make a noise for fear of hurting their own promotion chances.

    It is expected of you to work long hours or take work home to get everything done, and this is seen as the norm and perfectly acceptable on a daily basis. Work / Life balance is poor and new staff are only brought in when existing teams are at absolute breaking point.

    Insane bureaucracy that's incredibly outdated. MRC slips and cover notes for policies that are a couple of hundred quid is just bonkers and wastes so much time.

    Some (but not all) of the systems are very outdated, and it has woefully poor IT generally for such a large company.

    Training is poor for new starters because no one has the time to do it. It's not a good place to start an insurance or broking career.

    You're won't be employed if you're a married woman at or near child bearing age. How this happens in 2014 I have no idea. More diversity is definitely needed.

    Advice to ManagementAdvice

    Get rid of the deadwood clinging on at the top and distribute their money lower down the organisation.

    Reduce the bureaucracy and double keying of everything and trust your associates more / give them breathing space to do their jobs (and hire new staff before work is at breaking point).

    If you expect all associates to put in the extra hours, you need to make sure you're paying them for it (compensation is not the best).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Best place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lockton Companies

    Pros

    People are fantastic and hard work is rewarded.

    Cons

    Work life balance can be difficult but they believe in family first. It is up to the associate to a manage that balance on their own terms.

    Advice to ManagementAdvice

    Include more people when bringing on new clients.

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  5. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Associate in Kansas City, MO (US)
    Former Employee - Summer Associate in Kansas City, MO (US)

    I worked at Lockton Companies as an intern (less than an year)

    Pros

    Great office culture, competitive benefits, room for growth. There are lots of very nice people that work there. They provide great hands-on training. Industry knowledge is unmatched. Commitment to customers is incredible.

    Cons

    Not very technologically friendly. The producers are partners, therefore they control a lot of the operations instead of just selling. Starting compensation is relatively low compared to others in the industry.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Highly recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lockton Companies full-time

    Pros

    Great place to work. Fun environment, hard work is rewarded and a lot of opportunity for growth.

    Cons

    Work/life balance can be a challenge at times.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Company services clients well, but treats employees poorly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lockton Companies full-time (more than an year)

    Pros

    Truly embodies the "We live service" motto, but at the expense of the employee.

    Cons

    Zero work life balance. Get ready to work 80 hours a week to meet expectations. Expect a client list that is too long to manage. Pay is low.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Project Coordinator Role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Coordinator in Los Angeles, CA (US)
    Former Employee - Project Coordinator in Los Angeles, CA (US)

    I worked at Lockton Companies full-time (less than an year)

    Pros

    The project coordinator role or "PC" is the entry level position for a typical college graduate at Lockton. It is a great role and if you do do well you can advance quickly to a Account Manager position or "AM." Lockton offers great opportunities and training programs and has a great team atmosphere. At the Los Angeles office the majority of departments are very motivated and work well together. If you are still in school I would recommend first checking out Lockton internships to get a feel for the company. One of the best programs that Lockton offers is their Associate Account Manager program. The "AAM" program is a fully paid program and you switch with various teams and learn with experienced account managers. This is very similar to going to school and you receive on the job training.

    Cons

    The work life balance is average and is similar to most insurance carriers and big brokerages. I would also like to point out that each team is a different world and there are "better" teams within Lockton in terms of training and work ethic. I felt the PC training was very little and I feel that that PC's should receive more in depth training. This will result in better insurance knowledge and growth. Also, I recommend for all recent PC's to take lots of notes and be prepared to do lots of Excel work.

    Advice to ManagementAdvice

    The Lockton Los Angeles office overall, is a fantastic work place and you will learn a lot about insurance. I recommend that the PC's receive more in depth training, I feel this will result in a better more knowledgeable associate. I also recommend for upper management to listen to any Lockton employee complaints. I felt at times many high position people got away with very rude behavior. If you feel something is wrong in your team do not be afraid to report to HR.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Company believes in their Associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content Design Specialist in Kansas City, MO (US)
    Current Employee - Content Design Specialist in Kansas City, MO (US)

    I have been working at Lockton Companies full-time (more than an year)

    Pros

    Fantastic company. Recently found myself feeling stagnated in my current role, and received an incredible amount of support and encouragement to start searching out a role that would be a better fit. This company believes in working hard and playing even harder. If you put in the effort you will be rewarded.

    Cons

    Definitely can feel like a heavy workload from time to time. You can sometimes feel like you don't have a lot of direction, but Lockton believes in testing you and making you earn your keep.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Intern

    Current Employee - Intern in Houston, TX (US)
    Current Employee - Intern in Houston, TX (US)

    I have been working at Lockton Companies as an intern (less than an year)

    Pros

    Fantastic company culture. My entire department was very willing to take the time out of their busy schedule to help me grasp the basics of the insurance I was involved in.

    Cons

    Still very much feels like an "Old Boys" club. Most of the associates (what they call their employees) are white with very little diversity mixed in.

    Recommends
    Positive Outlook
  11.  

    Not a good place to start your career

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lockton Companies

    Pros

    biggest privately owned insurance broker worldwide

    Cons

    very cheap salaries and little to no room for advancement

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