Lockton Companies

  www.lockton.com
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Lockton Companies Reviews

Updated Jul 24, 2014
Lockton Companies – “Meeting Room”

All Employees Current Employees Only

3.6 92 reviews

97% Approve of the CEO

Lockton Companies CEO and President John L. Lumelleau

John L. Lumelleau

(59 ratings)

70% of employees recommend this company to a friend

Review Highlights

Pros
  • Good hours, people, work life balance(in 5 reviews)

  • Great culture, private ownership, fun/balanced work environment, great learning opportunities(in 7 reviews)


Cons
  • Work-life balance is nonexistent for employees in a supporting/shared services role(in 9 reviews)

  • No opportunity to work from home or remotely, even just occasionally(in 3 reviews)

92 Employee Reviews
Relevance Date Rating
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    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Be prepared to work VERY hard!

    Account Manager (Current Employee) London, England

    ProsFast growing company, that genuinely cares about customer and client service. They are happy to sponsor CII and other training, and have remained successful despite the recession. Work is fast paced, but interesting and varied for the most part.

    Staff (in my division anyway) are given good opportunities from the start for meeting underwriters, clients and other organisations. The company often holds internal seminars that are genuinely helpful in many cases.

    If you want to get involved in new business, special projects etc, generally you can, and management support the staff in learning about other areas outside your own division.

    The social life is excellent if you like that sort of thing.

    Many of the people employed at Lockton are very knowledgeable and passionate about what they do, which creates a good atmosphere, and almost everyone is very approachable.

    ConsPeople are often too scared to admit mistakes, given the 100% accuracy at all times the management expect. This leads to a lot of finger pointing and an 'it was his/her fault, not mine' culture which creates a negative office environment where everyone just covers their back and doesn't look out for their colleagues.

    IT (the actual PC's), and associated systems are horribly outdated and slow, which affects your day to day work, every day. It makes no sense that the company pays for enormous swanky new offices then fills them with equipment that in many cases is pushing 10 years old.

    New starter training is just non existent and new staff are only brought it when the existing staff are at breaking point in terms of work loads, which then means they then have no time to train the new person. This all creates a poor work / life balance and anything from a 40-45 hour week sometimes even more is the norm for many.

    There is an 'all business is good business' attitude which is wrong. The business will keep hold of clients that cost more to service than they provide in income. Whilst a high client retention rate is great, it shouldn't be at the expense of the company profits!

    Advice to Senior ManagementLockton provide a great client service, so don't sell the company short by keeping hold of clients that cost more to service than they make in brokerage income for the business. Resign from unprofitable accounts.

    Make some investment in IT infrastructure.

    Don't demand 100% accuracy when staff are at breaking point. Employ extra staff in advance of picking up new business and improve the training for new starters.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    Good for the most part, but watch out for nasty office politics

    Account Handler (Former Employee) London, England

    ProsMost of the client facing associates work very very hard to deliver a consistently high quality service to clients. It’s for the most part a highly professional environment and business is placed in the right way (i.e. there are no dubious incentives to move business to one particular market etc).

    There are many good internal resources and talented people in other teams, but each department is so cut off from each other that it can take time to identify that, but when you do find them it's great.

    It’s a good place to be if you have the skills and knowledge to jump straight into the busy work environment, and promotion prospects are good. Some of the management are very talented, dedicated people.

    Very good with charity and wider community support if that's your thing and the training opportunities (well organised centrally by HR) are fantastic.

    Great social scene, and many opportunities to get out and about with clients, underwriters etc, regardless of your level of experience.

    ConsWay too much micro management, more trust of the (for the most part) very talented associates is needed. Some nasty office politics from some (but not all) management. Working my notice was not a pleasurable experience.

    A lot of 'deadwood' in senior management, who are paid a fortune for doing not very much, but the talented middle management don't dare make a noise for fear of hurting their own promotion chances.

    It is expected of you to work long hours or take work home to get everything done, and this is seen as the norm and perfectly acceptable on a daily basis. Work / Life balance is poor and new staff are only brought in when existing teams are at absolute breaking point.

    Insane bureaucracy that's incredibly outdated. MRC slips and cover notes for policies that are a couple of hundred quid is just bonkers and wastes so much time.

    Some (but not all) of the systems are very outdated, and it has woefully poor IT generally for such a large company.

    Training is poor for new starters because no one has the time to do it. It's not a good place to start an insurance or broking career.

    You're won't be employed if you're a married woman at or near child bearing age. How this happens in 2014 I have no idea. More diversity is definitely needed.

    Advice to Senior ManagementGet rid of the deadwood clinging on at the top and distribute their money lower down the organisation.

    Reduce the bureaucracy and double keying of everything and trust your associates more / give them breathing space to do their jobs (and hire new staff before work is at breaking point).

    If you expect all associates to put in the extra hours, you need to make sure you're paying them for it (compensation is not the best).

    No, I would not recommend this company to a friend

    • Culture & Values
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    Best place to work ever.

    Anonymous Employee (Current Employee) Kansas City, MO (US)

    ProsIt is a family owned company and they treat all of the associates here like family. Even during the hard financial times a few years back when there was a lot of layoff's in Kansas City, Lockton did not lay anyone off. They prefer to retain the associates. There are not many companies in KC much less the US that look at the associates that way.

    ConsIT doesn't get yearly bonuses

    Advice to Senior ManagementRestart the bonus program for Shared Services

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    Not the best place to work

    Account Manager (Former Employee) Atlanta, GA (US)

    ProsGrowing company, competitive salary/benefits package

    ConsPoor work/life balance. No opportunity to work from home or remotely, even just occasionally. This particular office has tremendous turnover and at the time poor management in place.

    No, I would not recommend this company to a friend

    • Culture & Values
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    It could be a great place to work!

    Account Manager (Current Employee) Denver, CO (US)

    ProsLockton's reputation among its client base is excellent. Education is highly valued and encouraged. I enjoy working with the majority of the people in my unit. For the most part, they all strive to provide great customer service and high quality work. The daily atmosphere is friendly and caring. I have developed strong relationships there.

    ConsWorkloads are large and can be overwhelming. Expectations are often unreasonably high. If you do a great job and give 110% every day, you are given more work and 150% is expected. Leadership says, "You're awesome", but when you go to them with an issue mostly lip-service is offered. Action is either non-existent or very, very slow.

    Advice to Senior ManagementUpper management and producers need to be aware and better informed about the happenings in each of the units. Evaluate the current leadership to determine their effectiveness. Make swift changes that would positively impact your employees.

    No, I would not recommend this company to a friend

     

    Technical Services Associate

    Anonymous Employee (Former Employee)

    ProsFun work atmosphere and co workers

    ConsPay was low for amount of work expected of you

    • Culture & Values
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    The best experience I could have hoped for.

    Account Administrator Intern (Current Employee) Saint Louis, MO (US)

    ProsFun, energetic, fast paced, awesome people, independent work, private, good unity within the company as a whole.

    ConsTakes a long time to learn intricacies of the industry, but Lockton does have good training available.

    • Culture & Values
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    Good

    Anonymous Employee (Current Employee)

    ProsGreat environment, able to advance

    Conssit at a desk all day

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    Good People, Obvious steps to moving up the ladder, still has a men's club vibe in management

    Technical Service Assistant (Former Employee) Los Angeles, CA (US)

    Pros-Promotes training and classes in an effort to promote from within and move people up
    -Happy people, hard workers
    -Good atmosphere overall
    -Definitely supprts the live service mottp - clients come first

    Cons-Pay is on the low scale
    -Upper management maintains an old "men's club" vibe with few women in the same roles
    -Micro management does come from coworkers who mainly do not know previous arrangements or agreements between the boss and employee
    -Long hours

    Advice to Senior Management-Pay scale should at least be in line with the market
    -More flexibility is needed when it comes to working remote. Lockton has a great remote system is in place, but only some people are able to take full advantage of it, while it is frowned upon for others. People today are expected to do more things with less help and with the cost of daycare, some people has more to handle than others. Lockton needs to be moving forward with technological advances and working remotely should be one of those advances. Ideally, this would decrease overhead as less permanent spaces in the office (plus equipment, supplies, etc.) would be needed.
    As long as lockton hires the right people and has faith in them, there should be no reason that working remote isn't acceptable across the board.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Company

    Anonymous Employee (Former Employee) Kansas City, MO (US)

    ProsGrowing company with a lot of career advancement opportunities. Culture features a very flat reporting structure that allows associates to work with all different levels of individuals throughout the company and provide meaningful information to support the growth of the company.

    ConsAs the company grows and the management team changes, it is difficult for long time employees to demonstrate value to new managers while continuing to perform the function and responsibilities expected.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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