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Lockton Companies Reviews

Updated 23 April 2015
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3.9
141 Reviews
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Recommend to a friend
Approve of CEO
Lockton Companies CEO and President John L. Lumelleau
John L. Lumelleau
84 Ratings

Pros
  • Good hours, people, work life balance (in 5 reviews)

  • Lockton is a fun, fast paced work environment that allows you to set your own career path and goals (in 8 reviews)

Cons
  • Work-life balance is nonexistent for employees in a supporting/shared services role (in 14 reviews)

  • No opportunity to work from home or remotely, even just occasionally (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Be prepared to work VERY hard!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in London, England
    Current Employee - Account Manager in London, England

    I have been working at Lockton Companies full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fast growing company, that genuinely cares about customer and client service. They are happy to sponsor CII and other training, and have remained successful despite the recession. Work is fast paced, but interesting and varied for the most part.

    Staff (in my division anyway) are given good opportunities from the start for meeting underwriters, clients and other organisations. The company often holds internal seminars that are genuinely helpful in many cases.

    If you want to get involved in new business, special projects etc, generally you can, and management support the staff in learning about other areas outside your own division.

    The social life is excellent if you like that sort of thing.

    Many of the people employed at Lockton are very knowledgeable and passionate about what they do, which creates a good atmosphere, and almost everyone is very approachable.

    Cons

    People are often too scared to admit mistakes, given the 100% accuracy at all times the management expect. This leads to a lot of finger pointing and an 'it was his/her fault, not mine' culture which creates a negative office environment where everyone just covers their back and doesn't look out for their colleagues.

    IT (the actual PC's), and associated systems are horribly outdated and slow, which affects your day to day work, every day. It makes no sense that the company pays for enormous swanky new offices then fills them with equipment that in many cases is pushing 10 years old.

    New starter training is just non existent and new staff are only brought it when the existing staff are at breaking point in terms of work loads, which then means they then have no time to train the new person. This all creates a poor work / life balance and anything from a 40-45 hour week sometimes even more is the norm for many.

    There is an 'all business is good business' attitude which is wrong. The business will keep hold of clients that cost more to service than they provide in income. Whilst a high client retention rate is great, it shouldn't be at the expense of the company profits!

    Advice to Management

    Lockton provide a great client service, so don't sell the company short by keeping hold of clients that cost more to service than they make in brokerage income for the business. Resign from unprofitable accounts.

    Make some investment in IT infrastructure.

    Don't demand 100% accuracy when staff are at breaking point. Employ extra staff in advance of picking up new business and improve the training for new starters.

  2. Good for the most part, but watch out for nasty office politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Handler in London, England
    Former Employee - Account Handler in London, England

    I worked at Lockton Companies full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Most of the client facing associates work very very hard to deliver a consistently high quality service to clients. It’s for the most part a highly professional environment and business is placed in the right way (i.e. there are no dubious incentives to move business to one particular market etc).

    There are many good internal resources and talented people in other teams, but each department is so cut off from each other that it can take time to identify that, but when you do find them it's great.

    It’s a good place to be if you have the skills and knowledge to jump straight into the busy work environment, and promotion prospects are good. Some of the management are very talented, dedicated people.

    Very good with charity and wider community support if that's your thing and the training opportunities (well organised centrally by HR) are fantastic.

    Great social scene, and many opportunities to get out and about with clients, underwriters etc, regardless of your level of experience.

    Cons

    Way too much micro management, more trust of the (for the most part) very talented associates is needed. Some nasty office politics from some (but not all) management. Working my notice was not a pleasurable experience.

    A lot of 'deadwood' in senior management, who are paid a fortune for doing not very much, but the talented middle management don't dare make a noise for fear of hurting their own promotion chances.

    It is expected of you to work long hours or take work home to get everything done, and this is seen as the norm and perfectly acceptable on a daily basis. Work / Life balance is poor and new staff are only brought in when existing teams are at absolute breaking point.

    Insane bureaucracy that's incredibly outdated. MRC slips and cover notes for policies that are a couple of hundred quid is just bonkers and wastes so much time.

    Some (but not all) of the systems are very outdated, and it has woefully poor IT generally for such a large company.

    Training is poor for new starters because no one has the time to do it. It's not a good place to start an insurance or broking career.

    You're won't be employed if you're a married woman at or near child bearing age. How this happens in 2014 I have no idea. More diversity is definitely needed.

    Advice to Management

    Get rid of the deadwood clinging on at the top and distribute their money lower down the organisation.

    Reduce the bureaucracy and double keying of everything and trust your associates more / give them breathing space to do their jobs (and hire new staff before work is at breaking point).

    If you expect all associates to put in the extra hours, you need to make sure you're paying them for it (compensation is not the best).

  3. Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lockton Companies full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Growing company with lots of room

    Cons

    Technology is not great. Little training

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Account Executive P&C

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Kansas City, MO (US)
    Current Employee - Account Executive in Kansas City, MO (US)

    I have been working at Lockton Companies full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    quality associates, good vacation and 401K plans, lots of volunteer opportunities, beautiful offices, onsite continuing education opportunities

    Cons

    growing so fast the culture is having a hard time keeping up; losing site of the personal relationships, becoming very corporate for a private company, becoming more interested in numbers rather than people. workloads and responsibilities increasing to an unreasonable level. poor work/home balance

    Advice to Management

    get feedback from those doing the work, TRAIN the leaders to be REAL leaders and how to motivate people. Realize the the moral is suffering and be proactive in managing that.

  6. Best place I have ever worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Intern in Chicago, IL (US)
    Current Intern - Intern in Chicago, IL (US)

    I have been working at Lockton Companies as an intern (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Just about everyone is welcoming and geniunely love working here. If you are new the office does it's best to try and ease the transition by offering great insight or help where they find necessary.

    Cons

    None that i can think of.

    Advice to Management

    Keep up the good work.

  7. Overall, a great place to get experience and grow as a professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Information Processor in Kansas City, MO (US)
    Former Employee - Senior Information Processor in Kansas City, MO (US)

    I worked at Lockton Companies

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits package and company culture. They really make you feel appreciated for the work you do.

    Cons

    Department environment could be better. Small cubicle environment. Information processing department is cramped and many internal clients treat IPS employees like nothing more than a workhorses.

    Advice to Management

    Monetary compensation could be a lot better for the positions outside of dealing directly with insurance and clients.

  8. Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Kansas City, MO (US)
    Current Employee - Account Manager in Kansas City, MO (US)

    I have been working at Lockton Companies full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I like the people I work with

    Cons

    We work a lot of hours

  9. Best Places to Work Award is No Lie

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Houston, TX (US)
    Current Employee - Account Manager in Houston, TX (US)

    I have been working at Lockton Companies full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work atmosphere, Want to better their employees, many career advancement opportunities

    Cons

    Loud work environment, but still enjoyable

    Advice to Management

    Keep up the good work

  10. This company is amazing - No complaints - offers great benefits, salary, and many opportunites to stay active & involved

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lockton Companies full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment - learn something new everyday - positive atmosphere - feedback from managers - training

    Cons

    No cons - love learning and working in this industry

  11. Excellent company, loved working for them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lockton Companies

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, nice office, and awesome experience.

    Cons

    No cons to list for me, personally.

    Advice to Management

    I do not have any advice to management.

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