Lockton Companies

www.lockton.com

Lockton Companies Reviews

Updated 26 January 2015
Updated 26 January 2015
123 Reviews
3.8
123 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Lockton Companies CEO and President John L. Lumelleau
John L. Lumelleau
74 Ratings

Review Highlights

Pros
  • Good hours, people, work life balance (in 5 reviews)

  • Lockton is a fun, fast paced work environment that allows you to set your own career path and goals (in 8 reviews)


Cons
  • Work-life balance is nonexistent for employees in a supporting/shared services role (in 14 reviews)

  • No opportunity to work from home or remotely, even just occasionally (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Be prepared to work VERY hard!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in London, England
    Current Employee - Account Manager in London, England

    I have been working at Lockton Companies full-time (more than a year)

    Pros

    Fast growing company, that genuinely cares about customer and client service. They are happy to sponsor CII and other training, and have remained successful despite the recession. Work is fast paced, but interesting and varied for the most part.

    Staff (in my division anyway) are given good opportunities from the start for meeting underwriters, clients and other organisations. The company often holds internal seminars that are genuinely helpful in many cases.

    If you want to get involved in new business, special projects etc, generally you can, and management support the staff in learning about other areas outside your own division.

    The social life is excellent if you like that sort of thing.

    Many of the people employed at Lockton are very knowledgeable and passionate about what they do, which creates a good atmosphere, and almost everyone is very approachable.

    Cons

    People are often too scared to admit mistakes, given the 100% accuracy at all times the management expect. This leads to a lot of finger pointing and an 'it was his/her fault, not mine' culture which creates a negative office environment where everyone just covers their back and doesn't look out for their colleagues.

    IT (the actual PC's), and associated systems are horribly outdated and slow, which affects your day to day work, every day. It makes no sense that the company pays for enormous swanky new offices then fills them with equipment that in many cases is pushing 10 years old.

    New starter training is just non existent and new staff are only brought it when the existing staff are at breaking point in terms of work loads, which then means they then have no time to train the new person. This all creates a poor work / life balance and anything from a 40-45 hour week sometimes even more is the norm for many.

    There is an 'all business is good business' attitude which is wrong. The business will keep hold of clients that cost more to service than they provide in income. Whilst a high client retention rate is great, it shouldn't be at the expense of the company profits!

    Advice to ManagementAdvice

    Lockton provide a great client service, so don't sell the company short by keeping hold of clients that cost more to service than they make in brokerage income for the business. Resign from unprofitable accounts.

    Make some investment in IT infrastructure.

    Don't demand 100% accuracy when staff are at breaking point. Employ extra staff in advance of picking up new business and improve the training for new starters.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good for the most part, but watch out for nasty office politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Handler in London, England
    Former Employee - Account Handler in London, England

    I worked at Lockton Companies full-time (more than 3 years)

    Pros

    Most of the client facing associates work very very hard to deliver a consistently high quality service to clients. It’s for the most part a highly professional environment and business is placed in the right way (i.e. there are no dubious incentives to move business to one particular market etc).

    There are many good internal resources and talented people in other teams, but each department is so cut off from each other that it can take time to identify that, but when you do find them it's great.

    It’s a good place to be if you have the skills and knowledge to jump straight into the busy work environment, and promotion prospects are good. Some of the management are very talented, dedicated people.

    Very good with charity and wider community support if that's your thing and the training opportunities (well organised centrally by HR) are fantastic.

    Great social scene, and many opportunities to get out and about with clients, underwriters etc, regardless of your level of experience.

    Cons

    Way too much micro management, more trust of the (for the most part) very talented associates is needed. Some nasty office politics from some (but not all) management. Working my notice was not a pleasurable experience.

    A lot of 'deadwood' in senior management, who are paid a fortune for doing not very much, but the talented middle management don't dare make a noise for fear of hurting their own promotion chances.

    It is expected of you to work long hours or take work home to get everything done, and this is seen as the norm and perfectly acceptable on a daily basis. Work / Life balance is poor and new staff are only brought in when existing teams are at absolute breaking point.

    Insane bureaucracy that's incredibly outdated. MRC slips and cover notes for policies that are a couple of hundred quid is just bonkers and wastes so much time.

    Some (but not all) of the systems are very outdated, and it has woefully poor IT generally for such a large company.

    Training is poor for new starters because no one has the time to do it. It's not a good place to start an insurance or broking career.

    You're won't be employed if you're a married woman at or near child bearing age. How this happens in 2014 I have no idea. More diversity is definitely needed.

    Advice to ManagementAdvice

    Get rid of the deadwood clinging on at the top and distribute their money lower down the organisation.

    Reduce the bureaucracy and double keying of everything and trust your associates more / give them breathing space to do their jobs (and hire new staff before work is at breaking point).

    If you expect all associates to put in the extra hours, you need to make sure you're paying them for it (compensation is not the best).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Lockton has an incredibly inclusive and driven culture where management seeks to promote with in the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lockton Companies

    Pros

    Challenging and Meaningful Work
    Great Training
    Opportunities to learn about the industry

    Cons

    Needs more communication between departments

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Experience was great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lockton Companies full-time (more than 3 years)

    Pros

    Lockton is overall a great company to work for

    Cons

    Slim Advancement opportunities for minorities

    Recommends
    Positive Outlook
  6.  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Administrator in Los Angeles, CA (US)
    Current Employee - Account Administrator in Los Angeles, CA (US)

    I have been working at Lockton Companies full-time (more than 3 years)

    Pros

    Great place to learn and good work life balance

    Cons

    Poor management in some division. Lack of communication and tough to grow career.

    Advice to ManagementAdvice

    Look at your units with high turn over and question why

    Doesn't Recommend
    Neutral Outlook
  7.  

    Overall good experience, but could've done more to incorporate interns into projects.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Dallas, TX (US)
    Former Employee - Intern in Dallas, TX (US)

    I worked at Lockton Companies

    Pros

    Great culture, helpful people, hard workers.

    Cons

    Not much to do for an intern sometimes.

    Advice to ManagementAdvice

    Work on HR practices, onboarding, and the internship program.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Administrator in Washington, DC (US)
    Former Employee - Account Administrator in Washington, DC (US)

    I worked at Lockton Companies full-time (more than a year)

    Pros

    Outstanding colleagues, very team-oriented environment, tons of learning opportunities. The leadership is genuinely interested in seeing you grow in the company.

    Cons

    Not too many cons to speak of. However, you must really love the insurance industry. If you are not fully invested, you will not thrive in the community of individuals who really love the field.

    Advice to ManagementAdvice

    Keep doing what you're doing.

    Recommends
    Positive Outlook
  9. 1 person found this helpful  

    It was ok...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Coordinator in Los Angeles, CA (US)
    Former Employee - Project Coordinator in Los Angeles, CA (US)

    I worked at Lockton Companies

    Pros

    The company perks are wonderful.

    Cons

    Middle management is terrible. There is no formal training.

    Advice to ManagementAdvice

    Set up a formal training program for all positions.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    good place to work great atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefits Assistant in Dallas, TX (US)
    Current Employee - Benefits Assistant in Dallas, TX (US)

    I have been working at Lockton Companies as a contractor (less than a year)

    Pros

    great pay, great place to work

    Cons

    Human Resources needs to be more reasonable.

    Advice to ManagementAdvice

    Don't have any.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Specialist in Saint Louis, MO (US)
    Current Employee - IT Specialist in Saint Louis, MO (US)

    I have been working at Lockton Companies full-time (more than a year)

    Pros

    Co-workers are great, fun culture, broad field of work.

    Cons

    Pay is low. Associates are demanding at times and expect you to bend over backwards for them. Limited technology resources.

    Advice to ManagementAdvice

    Show your employees that you truly value their hard work.

    Recommends
    Positive Outlook
    Approves of CEO

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