Management Sciences for Health

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Management Sciences for Health Reviews

Updated 19 August 2014
Updated 19 August 2014
30 Reviews

3.0
30 Reviews
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Management Sciences for Health President Jonathan Quick
Jonathan Quick
17 Ratings

Employee Reviews

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  1.  

    Increased productivity and stronger work ethic does not translate to better opportunities for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Associate  in  Medford, MA (US)
    Current Employee - Project Associate in Medford, MA (US)

    Pros

    Good social work environment, excellent benefits, plenty of time off, highly entertaining stream of conciseness rants from the CEO. If one is so inclined, it is quite easy to coast by doing the minimum required of a position.

    Cons

    Management does not seem interested in developing its employees to build a strong and dedicated internal pipeline. Those who have been at MSH longer term have not had a steady career track allowing for specialization. Instead you are on your own to find new opportunities within the organization ignoring any strengths one may have. The culture promotes mediocrity in their pay scale increase structure. Everyone falls into the middle tier regardless of actual output/ productivity. There is little emphasis on trying to retain or develop good employees. Specifically for project associates, those with a significantly larger workload (5+ projects) are regarded and (not) rewarded at the same level as those with less demanding workloads (1-2 projects).

    Advice to ManagementAdvice

    Shift the corporate focus back to facilitating the success of project design and implementation. The project win rate has plummeted and project performance has also suffered due to a lack of resources and man power dedicated to project implementation and management. The recent shift seems to focus on building a more vertically integrated corporate structure losing sight of the intended purpose of MSH. There is also a very strong "good old boys'" club mentality based on mutual back scratching instead of workplace/ project performance.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Declining morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits are decent, lots of time off, and flexible work schedules are available

    Cons

    Since headquarters moved to Medford, there have been some glaring problems surfacing regarding senior leadership and morale. For example, the CEO and COO each have palatial offices and their own dedicated conference rooms reserved only for their use, but everyone else is put into a giant open-floor cubicle farm. They also surrounded their offices with empty desks, so they essentially each have an entire corner of the building to themselves. And they're never there, so probably 20% of the office space is used for absolutely nothing while all other staff are crammed into shared cubicles. HR is on a different floor, so when you go for an interview you won't see this. You also won't see all the empty desks everywhere left by people leaving the organization.

    Nobody in HR seems to know anyone's name or be engaged in any way with anyone but HR. Recent changes, such as a major IT migration, have been decided on between just a few people at the very top with little consideration or input from others, and the results have not been good. The people in leadership positions never solicit useful or honest feedback, and it's clear that they just want to hear positives and no negatives. They actually recently sent out a survey on the IT migration I mentioned above and specifically instructed people not to provide feedback on the new product, only on the migration process itself. Then they cherry-picked one or two positive sentences out of the responses and sent them out in a mass email to all staff worldwide, despite overwhelming negative feedback. Really indicative of the culture, and infuriating to witness.

    Salaries are middle of the road, and not likely to increase any time soon. HR is difficult on purpose and negotiation is almost never an option. The annual performance review process is a complete joke and really sucks the motivation out of people. Something like 3-5% of the organization was rated higher than "meets expectations." In general, inflexible policies are hurting the organization, and inadequate training and use of resources is curtailing the organization's ability to adapt to change. This does not bode well for the future.

    In my area, staff development is almost non-existent. I don't have many options here except to leave. There has been a noticeable increase in people heading for the exits, and I'm joining them. Most people I know are actively looking for ways to get out - even people who started fairly recently.

    Advice to ManagementAdvice

    Start by soliciting ACTUAL feedback from your employees. It drives me crazy when I get "surveys" written such that it's impossible to provide an answer that reflects badly on something. Also, you need to clean house in HR, starting from the top. Their policies and way of doing business is damaging your organization.

    This place needs courageous leaders who inspire confidence. Morale (especially in HQ) is terrible because this is non-existent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Some great people, great mission, but imploding because of "leadership"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Cambridge, MA (US)
    Former Employee - Anonymous Employee in Cambridge, MA (US)

    Pros

    MSH has some great people, great mission, very good systems (in some cases), dedicated support staff who work hard and long hours, very well recognized by USAID, strong pharmaceutical programming, excellent COO, finance, and contracts staff. Very wide current footprint around the world. Smart junior technical staff. Some departments give great moral support and work-life balance.

    Cons

    Poor leadership at the very top, terrible HR - cold, "black box" decisions, zero "human" qualities, very tightly tied to USAID work (so extremely precarious if they lose projects - which they are), some very senior technical staff give junior staff NO opportunities, some senior long term MSH technical staff are rude, insulting and self-congratulatory which is extremely distasteful in "team" meetings, very poor business development senior staff. Due to lack of vision and focus, the project scope is shrinking and quality or projects and proposals dropping significantly.

    Advice to ManagementAdvice

    Focus on listening to people who give advice rather than penalizing them. Reward staff for the hard work they put in. Conflict is not always bad in discussions, it can lead to resolution of problems. Morale is terrible due the poor decision of moving to Medford and not being transparent with the staff about this move. The "pep campaign" to get people excited in moving to Medford was a complete failure - showing pictures of smokestacks, not being transparent on who gets the few offices and the terrible open-plan office is completely opposite from the Arlington office. CEO getting a huge private office, conference room and river view is a complete morale destroyer. You are losing staff from lack of vision, support, and terrible morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great place to work, ability to make impact, and contributions valued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Arlington, VA (US)
    Current Employee - Anonymous Employee in Arlington, VA (US)

    Pros

    The mission is great and a lot of smart, committed people are dedicated to the core principle of the organization. A good place to make meaningful impact in global health. Lots of opportunities for career growth and advancement. Supportive, team oriented work environment.

    Cons

    I've been here a little less than a year and it takes a while to learn the various systems and processes.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    upper management needs to be more transparent

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - nice, intelligent colleagues who know their field well
    - can-do IT department
    - nice support staff
    - good finance and program management expertise

    Cons

    - HR department is slow to respond and not detail-oriented
    - old-school cabal leading the company
    - kill-the-messenger attitude at leadership level
    - bureaucratic
    - hire older, staid chiefs of party in the field and pass over dynamic middle managers
    - lack of transparency at upper levels in HQ and field offices
    - quality of management and operations in different field offices varies widely
    - some shady things appear to be happening in field offices and donors are starting to notice
    - some support offices in HQ are staffed by people that don't want to do their jobs - just pass the buck

    Advice to ManagementAdvice

    - sunlight is the best antiseptic
    - don't punish staff who bring issues to your attention - approach the issues with an open mind and seek to learn from those below you
    - foster a culture of transparency and openness to new ideas
    - don't hire only older COPs - look at how donors are hiring these days (younger, more dynamic managers) and follow suit
    - conduct internal financial and programmatic audits at both HQ and in field offices - and follow the recommendations to continually improve the company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Good experience once out of college

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Very interesting International project experience. Great work environment. People there are very friendly.

    Cons

    Technical work limited to senior technical staff. Limited growth opportunities.

    Advice to ManagementAdvice

    O

    Approves of CEO
  8.  

    Great experience, great organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    MSH is a worldwide NGO in the health sector with a long xperience of reinforcing health systems.
    The HQ team is nice, talented, and eager to support country teams.
     This organization offers a good salary and great benefices.

    Cons

    Sometimes, conflicting demands from supervisors.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Founder must be disappointed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Staff are dedicated to the organization's mission.

    Cons

    C-suite (CEO/COO) doesn't communicate and fosters an environment of fear. HR leadership is not trustworthy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    Toxic Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Arlington, VA (US)
    Current Employee - Anonymous Employee in Arlington, VA (US)

    Pros

    Great work location convenient to the Metro and shops.

    Cons

    The culture of the work environment is very toxic. Management may be knowledgeable but they lack people skills. I have been exposed to many different work environments and this place does not encourage a sense of teamwork. It seems that everyone is out for themselves or if you are not part of an alliance you are left on the outside of the group. Managers have poor communication skills, for example, you are told one thing face to face but then you are told otherwise through an email or the manager simply changes their minds without acknowledghement. Managers also openly favor certain employees. Perhaps this company treats its full time on staff employees better than they do their contractors.

    Advice to ManagementAdvice

    Improve communication between management and employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Programme Associate-kenya

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Associate  in  Nairobi (Kenya)
    Former Employee - Program Associate in Nairobi (Kenya)

    Pros

    good pay and benefits and generally good terms of employment.

    Cons

    terrible work environment, extremely bad

    Advice to ManagementAdvice

    stop tribalism

    Recommends
    Negative Outlook
    Disapproves of CEO

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