Marriott

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Marriott Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

3.6 1,218 reviews

89% Approve of the CEO

Marriott President & CEO Arne Sorenson

Arne Sorenson

(394 ratings)

76% of employees recommend this company to a friend

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights
1,218 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    I enjoy the multi-faceted approach to customer service from the interview process through to the guest follow up!

    Anonymous Employee (Current Employee)

    ProsGreat Staff through out the whole Hotel. Great holidays and good teamwork. It is great to learn that senior management take an interest in the day to day operations.

    ConsThere can be a lot of difficult processes to be overcome. Salary is not amazing. You can not always get what you want, the bigger picture must be realized.

    Advice to Senior ManagementKeep communicating, keep checking, keep training and keep up on the positive work :)

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Approves of CEO

     

    Good but salary below average

    Sales & Marketing Coordinator (Current Employee) London, England

    ProsGood training, good culture, good induction program

    ConsSalary really low, lack of systems management in the UK, eCommerce procedures are very slow (to update something in the website it takes really long time)

    Advice to Senior ManagementShould consider to increase the complete annual package

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    poor working conditions

    Anonymous Employee (Current Employee)

    Prosthere were none, I did not learn a thing and felt undervalued

    Consdo not value staff, management are rude, it was very low pay

    Advice to Senior Managementrespect staff more

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    Rewarding

    Receptionist (Current Employee) London, England

    ProsCareer growth, amazing opportunities inside the company, great team

    ConsIt could be more payable

    Advice to Senior ManagementMore trainings

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great for a university student who wants an easy job but have to work lots of hours!

    Navigator (Former Employee) Manchester, England

    ProsGood pay for a student job. Management very helpful and understanding of other commitments.

    Conscan include long hours. early mornings/ late evenings etc

    Advice to Senior Managementneed a better system on handling cash. Till systems needs updating too

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    It has been more than exceptional

    Bar Associate (Current Employee) Manchester, England

    ProsI especially all the systematic work culture

    ConsThere is a communication gap between the management and associates

    Advice to Senior ManagementShare with associates

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Approves of CEO

     

    Great company

    Front Desk Associate (Former Employee) London, England

    ProsThe people I worked with were great, the mojority would do anything to help if needed. There were loads of opportunities for training and to gain extra skills. The benefits were great. I thoroughly enjoyed working there!

    ConsCan't think of any worth mentioning to be honest, they are not perfect no one company is.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    No career opportunities for experienced and hard workers

    Manager (Current Employee) Heathrow, England

    ProsFlexible rota, free parking, nice uniform, staff rate discounts, nice people around to work with

    ConsNo opportunities for experienced, promotions only for who knows whom, drag & drop promotions, senior management oblivious to staff needs, cheeky methods to spy employees, rules applied on as and when basis, procedures change when GM & Dir Ops change , HR practically un functional

    Advice to Senior ManagementRead employee performance reviews ESP HR director, know employees personally, take personal interest in their development, there are other people around rather than graduates and the ones close to your hearts, don't change rules to suit your management style but follow Marriott handbook, improve staff food, give experienced employees opportunity to excel, stop spying on staff and managers, treat all customers equally and not on personal terms, race, origin,

    No, I would not recommend this company to a friend

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    • Senior Management
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    • No Opinion of CEO

     

    good training but less salary and benefits

    Receptionist (Former Employee) London, England

    Prosvery good training, nice team, fast progress within the hotel, possibilities of transfering even between the different brands (JW Marriott, Ritz, etc)

    Consless salary, less benefits (the staff rates for hotels are to high), transfer between hotels is more difficult than they tell you while starting,

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Best job ever

    Marriott (Former Employee) London, England

    ProsThe management team is great, good salary, good environment, beautifu ocations. It is a dream come true to work for a company like this. All your efforts will be greatly appreciated, if you do your best in order to achieve company's goals and targets.

    ConsShort break, there weren't other cons.

    Advice to Senior ManagementKeep working this way, as usual- your actions are always crowned with success.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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