Marriott Reviews

Updated 16 September 2014
Updated 16 September 2014
1,295 Reviews
3.7
1,295 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
428 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great family culture, best hospitality company to work for by far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time

    Pros

    Large organisation, Great for career development and mobility. A culture of cooperation and teamwork means that associates are happy.

    Cons

    The pay is low, even for hospitality. Very process driven and traditional processes which make it difficult for the company to be open to innovation and changes.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    great culture, looks after people

    Cons

    great opportunity for personal growth

  3.  

    I enjoy the multi-faceted approach to customer service from the interview process through to the guest follow up!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time for more than a year

    Pros

    Great Staff through out the whole Hotel. Great holidays and good teamwork. It is great to learn that senior management take an interest in the day to day operations.

    Cons

    There can be a lot of difficult processes to be overcome. Salary is not amazing. You can not always get what you want, the bigger picture must be realized.

    Advice to ManagementAdvice

    Keep communicating, keep checking, keep training and keep up on the positive work :)

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Friendly co-workers

    Former Employee - Anonymous Employee  in  London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Marriott as an intern for less than a year

    Pros

    Friendly co-workers, easy to fit in

    Cons

    Not much learning when it comes to interns

  6.  

    Good but salary below average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales & Marketing Coordinator  in  London, England
    Current Employee - Sales & Marketing Coordinator in London, England

    I have been working at Marriott full-time for more than a year

    Pros

    Good training, good culture, good induction program

    Cons

    Salary really low, lack of systems management in the UK, eCommerce procedures are very slow (to update something in the website it takes really long time)

    Advice to ManagementAdvice

    Should consider to increase the complete annual package

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    poor working conditions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    there were none, I did not learn a thing and felt undervalued

    Cons

    do not value staff, management are rude, it was very low pay

    Advice to ManagementAdvice

    respect staff more

  8.  

    Rewarding

    Current Employee - Receptionist  in  London, England
    Current Employee - Receptionist in London, England

    I have been working at Marriott part-time for more than a year

    Pros

    Career growth, amazing opportunities inside the company, great team

    Cons

    It could be more payable

    Advice to ManagementAdvice

    More trainings

  9.  

    Great for a university student who wants an easy job but have to work lots of hours!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Navigator  in  Manchester, England
    Former Employee - Navigator in Manchester, England

    I worked at Marriott part-time for more than 3 years

    Pros

    Good pay for a student job. Management very helpful and understanding of other commitments.

    Cons

    can include long hours. early mornings/ late evenings etc

    Advice to ManagementAdvice

    need a better system on handling cash. Till systems needs updating too

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It has been more than exceptional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bar Associate  in  Manchester, England
    Current Employee - Bar Associate in Manchester, England

    I have been working at Marriott as a contractor for less than a year

    Pros

    I especially all the systematic work culture

    Cons

    There is a communication gap between the management and associates

    Advice to ManagementAdvice

    Share with associates

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    No career opportunities for experienced and hard workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Heathrow, England
    Current Employee - Manager in Heathrow, England

    I have been working at Marriott full-time for more than 3 years

    Pros

    Flexible rota, free parking, nice uniform, staff rate discounts, nice people around to work with

    Cons

    No opportunities for experienced, promotions only for who knows whom, drag & drop promotions, senior management oblivious to staff needs, cheeky methods to spy employees, rules applied on as and when basis, procedures change when GM & Dir Ops change , HR practically un functional

    Advice to ManagementAdvice

    Read employee performance reviews ESP HR director, know employees personally, take personal interest in their development, there are other people around rather than graduates and the ones close to your hearts, don't change rules to suit your management style but follow Marriott handbook, improve staff food, give experienced employees opportunity to excel, stop spying on staff and managers, treat all customers equally and not on personal terms, race, origin,

    Doesn't Recommend
    Neutral Outlook

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