Marriott Reviews

Updated 23 October 2014
Updated 23 October 2014
1,359 Reviews
3.7
1,359 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
462 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 34 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 74 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Revenue Manager in City of London, England
    Current Employee - Revenue Manager in City of London, England

    I have been working at Marriott

    Pros

    - competitive salaries
    - good opportunities for senior leaders
    - good benefits such as pension plan, private medical insurance, new bonus plan, etc.

    Cons

    - slow in change management
    - unbalanced work -life balance (labour shortage, etc. )
    - new system improvements currently in progess

    Advice to ManagementAdvice

    - Focus on training and development of entry-level position up to senior manager positions
    - review processes to implement efficiencies and therewith enabel work-life balance

    Recommends
    Approves of CEO
  2.  

    This was an unpaid internship in Sales and Marketing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Intern in London, England
    Current Employee - Intern in London, England

    I have been working at Marriott

    Pros

    Managers and supervisors went out of their way to see that I was learning and treated me with respect.

    Cons

    I'm not too familiar with job advancement at the Marriott but it seems that it is difficult to get promoted and some of the associates work very hard for what they are paid while the upper management seems to get great benefits.

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    Avoid at all costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Lawyer in London, England
    Former Employee - Lawyer in London, England

    I worked at Marriott

    Pros

    Not many. Some partners are nice to work with but are not very assertive.

    Cons

    Mercurial, unprofessional management. Equity partners are only interested in keeping their own remuneration as high as possible. No vision for future of firm.No ability for staff lawyers to be made partner. Bad decision making. Extremely bad leadership. Ridiculous managing partner completely lacking common sense and leadership skills. Disorganised management.

    Advice to ManagementAdvice

    Get a new managing partner.

    Doesn't Recommend
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    No comment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Accounts in London, England
    Former Employee - Accounts in London, England

    I worked at Marriott

    Pros

    Mostly nice people to work with

    Cons

    Undesired industry. Lack of development opportunity for certain disciplines.

    Advice to ManagementAdvice

    Good job

    Recommends
  6.  

    Good company poor wages in Europe.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Marriott

    Pros

    Job security.
    Best tools in the industry.

    Cons

    Wage structure.
    Benefits that would make a real difference.

    Advice to ManagementAdvice

    Renumerate better.

    Recommends
    Approves of CEO
  7.  

    a very demanding job role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Front Desk Supervisor in Newcastle upon Tyne, England
    Current Employee - Front Desk Supervisor in Newcastle upon Tyne, England

    I have been working at Marriott

    Pros

    Good benefits, good discount rates at Marriotts around the world, good brand, well-respected hotel chain

    Cons

    Not enough support from senior management, poor wages, lack of professionalism, a lot of politics and behind the scenes games

    Advice to ManagementAdvice

    UK Marriotts seem to differ greatly from the US ones, so far I havent seen the real Marriott Culture in my region. A lot of drive towards delivering excellent customer service throughout the hotel , which is great,but nothing in return for the employees. No appreciation whatsoever. Having said that , staff morale in the US seems to be much higher and associates are actually enjoying working for Marriott over there. Marriott is very well respected in the US and loved by people. Employees across there are proud to work for it.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Franchised Hotels and Managed Hotels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott full-time (more than 5 years)

    Pros

    Great benefits and located around the globe. I worked for franchised hotels, so I only had access to select Marriott benefits. The employee discounts on hotel rooms are awesome!

    Cons

    It is a 24/7 business so be prepared to work hard. But it is rewarding work that give out what you put into it.

    Advice to ManagementAdvice

    Love MGS, it is an awesome resource that brings the whole company together.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Wonderful Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Supervisor in Orlando, FL (US)
    Former Employee - Restaurant Supervisor in Orlando, FL (US)

    I worked at Marriott full-time (more than an year)

    Pros

    recognition, promotion opportunities, perks and good people. I find that Marriott truly takes care of their employees. They like to promote from within and offer many things in their large hotels that are nice (cafeterias, lockers and even dry cleaning). The compensation and job atmosphere is great in my opinion.

    Cons

    There are not many cons but I guess the long hours could be one. It really just ends up becoming a balancing act at times between debating whether the long h9urs is worth all of the overtime hours (more money) you get. I have always found that it is worth it.

    Advice to ManagementAdvice

    Continue to promote from within and always strive to recognize even the little achievements that your staff makes.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assist Bell Captain in Boston, MA (US)
    Former Employee - Assist Bell Captain in Boston, MA (US)

    I worked at Marriott full-time (more than 5 years)

    Pros

    team pride great work environment
    benefits

    Cons

    management shuffle, new managers coming and going, not comfortable

    Advice to ManagementAdvice

    keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Montgomery, AL (US)
    Current Employee - Front Desk Agent in Montgomery, AL (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    Great management And great coeorkers

    Cons

    Hours Are long but flexible

    Advice to ManagementAdvice

    Great company

    No opinion of CEO

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