Marriott Reviews

Updated 14 September 2014
Updated 14 September 2014
1,289 Reviews
3.7
1,289 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
424 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Avoid at all costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Lawyer  in  London, England
    Former Employee - Lawyer in London, England

    I worked at Marriott

    Pros

    Not many. Some partners are nice to work with but are not very assertive.

    Cons

    Mercurial, unprofessional management. Equity partners are only interested in keeping their own remuneration as high as possible. No vision for future of firm.No ability for staff lawyers to be made partner. Bad decision making. Extremely bad leadership. Ridiculous managing partner completely lacking common sense and leadership skills. Disorganised management.

    Advice to ManagementAdvice

    Get a new managing partner.

    Doesn't Recommend
  2.  

    No comment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Accounts  in  London, England
    Former Employee - Accounts in London, England

    I worked at Marriott

    Pros

    Mostly nice people to work with

    Cons

    Undesired industry. Lack of development opportunity for certain disciplines.

    Advice to ManagementAdvice

    Good job

    Recommends
  3.  

    Good company poor wages in Europe.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Marriott

    Pros

    Job security.
    Best tools in the industry.

    Cons

    Wage structure.
    Benefits that would make a real difference.

    Advice to ManagementAdvice

    Renumerate better.

    Recommends
    Approves of CEO
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  5.  

    a very demanding job role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Front Desk Supervisor  in  Newcastle upon Tyne, England
    Current Employee - Front Desk Supervisor in Newcastle upon Tyne, England

    I have been working at Marriott

    Pros

    Good benefits, good discount rates at Marriotts around the world, good brand, well-respected hotel chain

    Cons

    Not enough support from senior management, poor wages, lack of professionalism, a lot of politics and behind the scenes games

    Advice to ManagementAdvice

    UK Marriotts seem to differ greatly from the US ones, so far I havent seen the real Marriott Culture in my region. A lot of drive towards delivering excellent customer service throughout the hotel , which is great,but nothing in return for the employees. No appreciation whatsoever. Having said that , staff morale in the US seems to be much higher and associates are actually enjoying working for Marriott over there. Marriott is very well respected in the US and loved by people. Employees across there are proud to work for it.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Extraordinary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Event Operations Supervisor  in  Bethesda, MD (US)
    Former Employee - Senior Event Operations Supervisor in Bethesda, MD (US)

    I worked at Marriott full-time for more than 3 years

    Pros

    Management really cares about employees and their development, associates have the opportunity to be double coded, Mr. Marriott visits property and is genuinely happy to greet staff, company allows associates to spend quality time with their families

    Cons

    Overcoming the gossip amongst staff, staff isn't supportive of others who have been promoted, oftentimes associates don't have the proper tools to effectively do their jobs and at times feel management doesn't care

    Advice to ManagementAdvice

    Make time to listen to associates concerns and give undivided attention when listening to them. Management needs to realize that L- Listen.E- Empathize.A- Apologize - .R- React or Respond .N- Notify. also applies to associates as well as Hotel guests and to remember Mr. Marriott's Motto, if you take care of the associates, the associates will take care of the customers and the customers will come back is very true.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    No upward movement

    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    I love my job position.

    Cons

    The pay is not good

    Advice to ManagementAdvice

    There is nothing they can do from what I was told

  8.  

    Great company - Good balance between professional & personal life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Sales  in  Dubai (United Arab Emirates)
    Former Employee - Global Sales in Dubai (United Arab Emirates)

    I worked at Marriott full-time for less than a year

    Pros

    - Good Company culture
    - Supervisors are encouraged to empower their teams

    Cons

    - Associate rates are not the best, and they are not easily available

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Marriott Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CollegeHuman Resources  in  Lexington, KY (US)
    Former Employee - CollegeHuman Resources in Lexington, KY (US)

    I worked at Marriott as an intern for less than a year

    Pros

    Great opportunity for growth within the company. They love to let you work in other areas and are more than willing to help you succeed wherever you are. Every employee does their best to make guests stay the best possible.

    Cons

    Hospitality takes a variety of different hours to make it successful. Some late nights, weekends or holidays will be necessary, but the values and benefits make up for it. Sometimes you will get grumpy guests, but a smile and a positive attitude can help you get through it while pleasing your guest.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott as an intern for less than a year

    Pros

    Great company culture and values. Cross trained in a variety of settings to gain a lot of experience. The hotel was really a tight-knit group and really came together to exceed guest expectations. Direct supervisors were great and empowered me to always act how I saw fit.

    Cons

    The hours could be very long and tiring. Sometimes felt understaffed. My work-life balance didn't feel great at the time, I should have asked for more time off!

    Recommends
  11.  

    Excellent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Manager  in  Cancún (Mexico)
    Current Employee - Accounting Manager in Cancún (Mexico)

    I have been working at Marriott full-time for more than 3 years

    Pros

    Is a good place to learn.

    Cons

    Communication can be better. Departments can have better communication with one another.

    Advice to ManagementAdvice

    Consider leadership.

    Recommends
    Positive Outlook
    Approves of CEO

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