Marriott

  www.marriott.com
  www.marriott.com

Marriott Reviews

Updated 18 December 2014
Updated 18 December 2014
1,449 Reviews
3.7
1,449 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
496 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 39 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 80 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 50 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 79 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Working as a Senior Cdp in London Parklane Marriotts 2AA Rosette

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sous Chef in London, England
    Former Employee - Sous Chef in London, England

    I worked at Marriott full-time (more than an year)

    Pros

    Sterching over 3,000 properties and over half a million rooms spread throughout 70 countries around the globe, Marriott is one of the world's largest hotel management specialist. Marriott pocesses moderately-priced chains like Courtyard and Fairfield to the esteemed luxury of Ritz-Carlton, Marriott's broad portfolio of brands has something for every traveler. However, the firm specializes primarily in attracting business groups. Unlike many rivals, who are facing heavy capital expenditures to overhaul their properties and re-energize their brands, Marriott has already infused its hotels with fresh bedding and high-thread-count sheets. And many rooms have also been outfitted with high-definition TVs and the latest in connectivity technology for travelers with iPods and laptops.

    Cons

    nothing much but still some usual guest comments regarding housing ,lodging and food issues which could be tolerated by offering some other valuable facilities and services to the guest in terms of "in house "service to compensate the araised complaints

    Advice to ManagementAdvice

    highy skilled professionally lead management where advice is not necessary but their expertise in the hospitality industry leads the role according to the situation demands

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company, appreciated experience in cv

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Waitress in London, England
    Former Employee - Waitress in London, England

    I worked at Marriott

    Pros

    Fair treatment, great trainings on a monthly basis, cross training possibilities, respectful colleagues. Their recruitment is on a high level, it is not easy to get in.

    Cons

    Probably the salary could be better, and sometimes you have to wait long years to get promoted as it is not easy

    Advice to ManagementAdvice

    The salary could be better as the wages of food and beverage associates mostly depends on the occupancy and you can do nothing about it.

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Revenue Manager in City of London, England
    Current Employee - Revenue Manager in City of London, England

    I have been working at Marriott

    Pros

    - competitive salaries
    - good opportunities for senior leaders
    - good benefits such as pension plan, private medical insurance, new bonus plan, etc.

    Cons

    - slow in change management
    - unbalanced work -life balance (labour shortage, etc. )
    - new system improvements currently in progess

    Advice to ManagementAdvice

    - Focus on training and development of entry-level position up to senior manager positions
    - review processes to implement efficiencies and therewith enabel work-life balance

    Recommends
    Approves of CEO
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  5.  

    This was an unpaid internship in Sales and Marketing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Intern in London, England
    Current Employee - Intern in London, England

    I have been working at Marriott

    Pros

    Managers and supervisors went out of their way to see that I was learning and treated me with respect.

    Cons

    I'm not too familiar with job advancement at the Marriott but it seems that it is difficult to get promoted and some of the associates work very hard for what they are paid while the upper management seems to get great benefits.

    Recommends
    No opinion of CEO
  6. 1 person found this helpful  

    Avoid at all costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Lawyer in London, England
    Former Employee - Lawyer in London, England

    I worked at Marriott

    Pros

    Not many. Some partners are nice to work with but are not very assertive.

    Cons

    Mercurial, unprofessional management. Equity partners are only interested in keeping their own remuneration as high as possible. No vision for future of firm.No ability for staff lawyers to be made partner. Bad decision making. Extremely bad leadership. Ridiculous managing partner completely lacking common sense and leadership skills. Disorganised management.

    Advice to ManagementAdvice

    Get a new managing partner.

    Doesn't Recommend
  7.  

    No comment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Accounts in London, England
    Former Employee - Accounts in London, England

    I worked at Marriott

    Pros

    Mostly nice people to work with

    Cons

    Undesired industry. Lack of development opportunity for certain disciplines.

    Advice to ManagementAdvice

    Good job

    Recommends
  8.  

    Good company poor wages in Europe.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Marriott

    Pros

    Job security.
    Best tools in the industry.

    Cons

    Wage structure.
    Benefits that would make a real difference.

    Advice to ManagementAdvice

    Renumerate better.

    Recommends
    Approves of CEO
  9.  

    a very demanding job role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Front Desk Supervisor in Newcastle upon Tyne, England
    Current Employee - Front Desk Supervisor in Newcastle upon Tyne, England

    I have been working at Marriott

    Pros

    Good benefits, good discount rates at Marriotts around the world, good brand, well-respected hotel chain

    Cons

    Not enough support from senior management, poor wages, lack of professionalism, a lot of politics and behind the scenes games

    Advice to ManagementAdvice

    UK Marriotts seem to differ greatly from the US ones, so far I havent seen the real Marriott Culture in my region. A lot of drive towards delivering excellent customer service throughout the hotel , which is great,but nothing in return for the employees. No appreciation whatsoever. Having said that , staff morale in the US seems to be much higher and associates are actually enjoying working for Marriott over there. Marriott is very well respected in the US and loved by people. Employees across there are proud to work for it.

    Doesn't Recommend
    No opinion of CEO
  10. 2 people found this helpful  

    F&B Manage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Great company to work for, Nice environment & fun people!

    Cons

    Not very flexible schedule as for holidays, okey pay but it is like any other hotel business.

  11.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Marriott full-time

    Pros

    Room for growth, room discounts, company truly cares about workers.

    Cons

    Management is overworked, pay can be higher

    Recommends
    Positive Outlook
    Approves of CEO

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