Marriott Reviews

Updated 19 October 2014
Updated 19 October 2014
1,351 Reviews
3.7
1,351 Reviews
Rating Trends

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Marriott President & CEO Arne Sorenson
Arne Sorenson
459 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 33 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 74 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott full-time (more than 3 years)

    Pros

    Great culture, flexible, professional work environment, room to grow, great training. I enjoyed my time at Marriott and would consider going back in the future. As long as you show desire and work hard you will advance in your career.

    Cons

    Some supervisors are tough but if you push through you will be fine. There is always an opportunity to move throughout the company.

  2.  

    Busy but fun work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Salt Lake City, UT (US)
    Former Employee - Front Desk Agent in Salt Lake City, UT (US)

    I worked at Marriott part-time (more than 3 years)

    Pros

    Good people, work-life balance, get to meet a lot of interesting characters

    Cons

    Pay, management sometimes discombobulated, danger of contracting ebola

    Advice to ManagementAdvice

    Keep you opinions to yourselves

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Marriott was great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Hartford, CT (US)
    Current Employee - Engineer in Hartford, CT (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    I liked the feeling of employees as Family. We had a meeting every day to tell us what was happening, "Events" Our General Manager started at Marriott as a dishwasher! On his way up, he worked in every Department.

    Cons

    We had a group called the "Ample Beauties ", a couple times a year, 200 of them, they tore the place up ! However, they only were there for 2 night.

    Advice to ManagementAdvice

    I worked for 2 different Marriott's

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Not bad - Temporary Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Group Coordinator in Madison, WI (US)
    Former Employee - Group Coordinator in Madison, WI (US)

    I worked at Marriott full-time (more than an year)

    Pros

    You get discounts to stay at pretty much any Marriott anywhere (with advance planning) and it's not one of those "boring desk jobs". You get TONS of customer service experience and learn something new daily. Great for college aged kids not looking for a career but a respectable job.

    Cons

    It's hard to get those discounts sometimes, and can be hard to get off on the weekends naturally. Marriott doesn't give its employees enough "reward" or benefits, so make sure it's a hotel with a good management company. There will ALWAYS be be turnover in hotel business, it's just not a career, so be prepared for change in management in employees IF you're even there long.

    Advice to ManagementAdvice

    Go above and beyond for the guests and looks for those types of employees who will do the same. Be a manager not a friend, set boundaries and don't forget to be there in front sometimes too.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Marriott

    Pros

    the benefits are great the hours are great most of the team members are great it was a great experience and to be a part of the Marriott in general is a benefit for the employee and the hotel if you are a great worker

    Cons

    time management was a bit undecided and it was shaky when it came to the schedule due to change in management also communication needs to be improved with management and some staff.

  7.  

    Great company who genuinely care for their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time (more than an year)

    Pros

    -Depending on your department and your manager, they are very flexible with hours. I was a full time student and worked full time, and scheduling was barely an issue.
    -If you work full time you're eligible for health care benefits
    -Great hotel discounts for employees
    -Great pay
    -A lot opportunity to move up in the company

    Cons

    -Stagnant communication from lower to upper management
    -Departments don't always get along management wise
    -Cafeteria food is low-tier

    Advice to ManagementAdvice

    Marketing. The hotel has three pools on the property, a very nice spa, and is immediately across the street from a high end shopping mall. Take advantage of what the property has to offer, give out special promotions for the spa.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Franchised Marriott

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Saint Louis, MO (US)
    Current Employee - Manager in Saint Louis, MO (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    Working under the Marriott name is nice because it is well recognized and highly respected in the hotel industry. Marriott gives employees, friends and family a nice discount on hotel rooms anywhere in the world.

    Cons

    Be careful because many Marriott hotels are franchised by local or national hospitality management companies. Marriott has great benefits and a culture focused on their people. However, most management companies that are franchisees care about saving money at the expense of their people and cut benefits or hardly have any.

    Advice to ManagementAdvice

    Keep up the focus on your employees and your guests will see the benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer in Gaither, MD (US)
    Current Employee - Developer in Gaither, MD (US)

    I have been working at Marriott as a contractor (more than an year)

    Pros

    Very challenging work.But the also relaxed environment. Flexible on working from home too.

    Cons

    Its a big company, so there are a lot of processes to do small things and the processes are constantly changing.

    Advice to ManagementAdvice

    Great management team!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Management really cares about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Engineer in Houston, TX (US)
    Current Employee - Maintenance Engineer in Houston, TX (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    Benefits, relaxing atmosphere, room to grow

    Cons

    wish the pay was a little higher.

    Advice to ManagementAdvice

    Keep doing what you guys do.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great company in the difficult industry of hospitality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative (Front Desk) in Portland, OR (US)
    Current Employee - Guest Service Representative (Front Desk) in Portland, OR (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    Marriott International is a great employer- keep in mind that only about 60% of Marriott Hotels are operated by Marriott International, the others are managed independently by hospitality groups- that may have varied employee benefits (except of course everyone gets the room discounts). The moto for Marriott was always putting the employees first- because they will in turn take care of the guests. Examples of this are in the form of competitive pay, employee parties, incentives for performance, etc.

    Cons

    Can have inconsistent management.

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    No opinion of CEO

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