Marriott Reviews

Updated 24 October 2014
Updated 24 October 2014
1,361 Reviews
3.6
1,361 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
463 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 34 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 74 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great chance to meet alot of awesome people from around the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Washington, DC (US)
    Current Employee - Guest Service Representative in Washington, DC (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    Room rates, meeting people , great food

    Cons

    pay schedule certain guest

    Advice to ManagementAdvice

    Dont forget about the small guys. We work very hard

    Recommends
    Positive Outlook
  2.  

    Great company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Sales Analysis in Bethesda, MD (US)
    Former Employee - Manager, Sales Analysis in Bethesda, MD (US)

    I worked at Marriott full-time (more than 3 years)

    Pros

    The people are great at Corporate Headquarters. They're passionate about what they do and have a bright outlook for the company. Case in point, many associates have been with the company for 10+ and even 20+ years.
    There are lots of things going on so you definitely won't get bored, but it's all mostly fun. Work-Life balance is great nonetheless.

    Cons

    Like many large companies, there's a lot of politics, red tape and silos going on. You need to know how to navigate all this in order to get things done and move up.
    Also, what used to be a company with awesome benefits has become your regular Fortune 500 company with average benefits. Nothing sub-par, just average.

    Advice to ManagementAdvice

    Some groups at corporate function a lot like small eCommerce start-ups - they're passionate and get things done. Others feel more like 100-yr brick-and-mortar corporations where "this is how we've always done it so this is how we'll continue to do it". Shake these groups up a little bit and you'll see some amazing things happen.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Wonderful Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Supervisor in Orlando, FL (US)
    Former Employee - Restaurant Supervisor in Orlando, FL (US)

    I worked at Marriott full-time (more than an year)

    Pros

    recognition, promotion opportunities, perks and good people. I find that Marriott truly takes care of their employees. They like to promote from within and offer many things in their large hotels that are nice (cafeterias, lockers and even dry cleaning). The compensation and job atmosphere is great in my opinion.

    Cons

    There are not many cons but I guess the long hours could be one. It really just ends up becoming a balancing act at times between debating whether the long h9urs is worth all of the overtime hours (more money) you get. I have always found that it is worth it.

    Advice to ManagementAdvice

    Continue to promote from within and always strive to recognize even the little achievements that your staff makes.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assist Bell Captain in Boston, MA (US)
    Former Employee - Assist Bell Captain in Boston, MA (US)

    I worked at Marriott full-time (more than 5 years)

    Pros

    team pride great work environment
    benefits

    Cons

    management shuffle, new managers coming and going, not comfortable

    Advice to ManagementAdvice

    keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Depending on what Marriott Hotel you're working for, they are all different

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Miami, FL (US)
    Former Employee - Administrative Assistant in Miami, FL (US)

    I worked at Marriott full-time (more than 3 years)

    Pros

    Supplying food to the employees.

    Cons

    Depending on what department you work in and who your supervisior is makes the difference.

    Advice to ManagementAdvice

    Don't give someone a position only because they have a college degree. Make sure they have the experience and being able to encourage the team

    No opinion of CEO
  7.  

    Not a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Grapevine, TX (US)
    Former Employee - Front Desk Agent in Grapevine, TX (US)

    I worked at Marriott full-time (less than an year)

    Pros

    The only thing that I enjoyed about being a front desk agent for Marriott Springhill Suites was greeting and interacting with the guests.

    Cons

    Training was lacking, co worker relations were crappy, and the pay was peanuts. No one that I came into contact with besides the GM had been there over six months. You get no breaks, and scheduling is terrible. I inquired about meal breaks and was told that there are none, told by the GM if you need to eat for medical reasons pop something in your mouth and keep working. During days of inclement weather the try to force you to stay over to work. I stayed with Marriott all of 1 week. I have a CS and PR background but since having a baby I have stayed home. I was looking for something to bring in extra cash for holiday traveling. Fortunately, I was in a position to say "no thanks" to working in a place that cares so little for the employees.

    Advice to ManagementAdvice

    Caring more about your employees will decrease turnover. We can't even get a 15 minute break so there's no wonder why no one stays!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Tremendous Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President
    Former Employee - Vice President

    I worked at Marriott full-time

    Pros

    Best "brand power" in the lodging industry.

    Cons

    Big companies are never as quick, nimble and flexible as the might want to be.

    Advice to ManagementAdvice

    Stay the course and continue to start to embrace the "outside of Marriott" talent pool available.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    I love working for Residence Inn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    I was a front desk agent for Residence Inn by Marriott. I love interacting with the guests, & doing nice things for them upon check-in. My supervisors were also all very nice & welcoming, so it was never a problem to talk to them about anything.

    Cons

    Cons of working for Residence Inn (or any hotel) are the hours. Either work from 7am-3pm or 3pm-11pm. I preferred 3-11 more, considering I was able to interact with more guests during that shift, but it's practically your entire day. The pay is also not the best, which weighed into me deciding to leave.

  10. 1 person found this helpful  

    The Hotel was great until Interstate took over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    good pay and benefits and flexible hours

    Cons

    lots of back stabbing and Management doesn't care

    Advice to ManagementAdvice

    get rid of Interstate

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Love working at a hotel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in Columbus, OH (US)
    Current Employee - Front Desk Associate in Columbus, OH (US)

    I have been working at Marriott full-time (more than 5 years)

    Pros

    The people are by far the best part of my job. My co-workers are the best and you get to meet some interesting guests.

    Cons

    At my current hotel there is no room for advancement. We do not have supervisors and upper management has been with Marriott for 20+ years. Also, though the hiring pay has gone up, my wages have not making it so I am only making a dollar more than new hires when I've been with Marriott for more than 5 years.

    Advice to ManagementAdvice

    Look at pay for current employees before raising pay for new hires.

    Recommends
    Neutral Outlook
    Approves of CEO

Work at Marriott? Share Your Experiences

Marriott

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.