MassMutual

  www.massmutual.com
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MassMutual Reviews

Updated 16 August 2014
Updated 16 August 2014
292 Reviews

3.2
292 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
124 Ratings

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment (in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients (in 8 reviews)

  • Older culture, try to use your connections for their own, no salary (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    I have been treated well while working for MassMutual.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Consultant  in  Springfield, MA (US)
    Current Employee - Business Consultant in Springfield, MA (US)

    Pros

    four weeks vacation, flex time, work at home options, stable company

    Cons

    guidance with career paths, culture is responding slowly to change

    Advice to ManagementAdvice

    please continue to advance changes by setting the example

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Interesting place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Springfield, MA (US)
    Current Employee - Project Manager in Springfield, MA (US)

    Pros

    Lots of good organizational knowledge in the resources who have been there for a while.

    Cons

    The new flavor of managing 'MMWay' is playing havoc with getting the real work done.

    Advice to ManagementAdvice

    Re-think your purpose of MMWay -- can't fit a square into a round hole.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Sales with no commission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Registered Customer Service Representative  in  Phoenix, AZ (US)
    Former Employee - Registered Customer Service Representative in Phoenix, AZ (US)

    Pros

    People I worked with were great.

    Cons

    -sales metrics without commission
    -mandatory overtime if you need good work/life balance
    -using technology from the 80s
    -scheduling pto is non existent

    Advice to ManagementAdvice

    You are making your employees work hard for base salary and sales metrics with no commission is awful. Hire more people to help lower the ques. That's how you get good customer service ratings. Get all the departments on the same page. Every department is dropping callers into other departments that don't have the customer's account either. It's 2014 and this shouldn't happen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Good Company, Tough to get started

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great Mentorship and training

    Cons

    Difficult to start if your network is limited.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Great company, terrible local management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Career Agent  in  Raleigh, NC (US)
    Former Employee - Career Agent in Raleigh, NC (US)

    Pros

    MassMutual is a great company w. very competitive products and services.

    Cons

    Local mgt. for the Raleigh-Durham agency simply cannot be trusted at all. Very adept at going back on their word and burning bridges. With a flame-thrower.

    Doesn't Recommend
    No opinion of CEO
  7. 2 people found this helpful  

    My experience was outstanding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Professional  in  Portland, OR (US)
    Former Employee - Financial Professional in Portland, OR (US)

    Pros

    The training was superb and in depth. Daily training sessions on everything from proper communication rto marketing strategies. The office atmosphere will vary depending on location, but for my office I felt at home immediately. There is a team mentality that contributed to my success.

    Cons

    Like any financial services position based on commission it does get difficult to maintain consistency. You just have to have the patience/resources to put in the time to succeed, because immediate success is very rare.

    Advice to ManagementAdvice

    Continue being involved in the lives of your employees. It worked thus far.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Career Agent  in  Maumee, OH (US)
    Current Employee - Career Agent in Maumee, OH (US)

    Pros

    Great lifestyle and product value to clients - excellent sales training

    Cons

    Must pass life and securities test - must be willing to telemarket to get started

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    It killed me to leave, but I was working my tail off towards what ended up being nothing but empty promises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I started out as a receptionist and worked my way up to Executive Assistant to the GA/Licensing and Contracting Coordinator. Lots of personal growth.

    Cons

    I moved up in positions, never in salary. There was always another goal to be met before I could get the pay raise I had been working towards. Eventually, I just realized that it would never happen. They strung me along for way too long.

    Advice to ManagementAdvice

    Pay the staff what they are worth. And don't make promises that you aren't planning on keeping.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Like being in a cult!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retirement Education Specialist
    Former Employee - Retirement Education Specialist

    Pros

    Being able to work in the field with clients wasn't a bad gig.

    Cons

    All they really care about is numbers. Working with retirement plans, and their participants is about so much more, competency, the ability to build trust and instill confidence...
    Such a cliquey culture of peers, and very poor management. It's sad to say in this modern era that Mass Mutual is still a big ol' sexist boys club. If someone decides they don't like you, even if it's for personal, not professional reasons, look out, it's only a matter of time before they will gang up and run you out of there.
    The corporate culture of RAH, Mass Mutual, sucks. It was like being at a pep rally, rather than being a working professional.

    Advice to ManagementAdvice

    Pay more attention to your 'bad seeds' upper management who get drunk at conferences and behave inappropriately, and weed them out. It's hard to respect a superior who uses homophobic and racial terms that are generally frowned upon.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Not good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good opportunities if self-motivated and outgoing.

    Cons

    Aggressive marketing practices makes you uncomfortable.

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