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MassMutual Reviews

Updated 26 April 2015
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Employee Reviews

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  1. Financial Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual

    Pros

    Flexible time, great money an great work environment

    Cons

    lack of internal asistance

  2. Stable, Comfortable, but not what I wanted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communications Specialist in Springfield, MA (US)
    Former Employee - Communications Specialist in Springfield, MA (US)

    I worked at MassMutual full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good salary
    Good benefits
    Standardized corporate ladder for a clear career path
    Great work-life balance

    Cons

    Far too corporate
    You're a cog in a big machine, and nothing more
    Suffocating, conservative culture
    No room for creativity or passion
    Everything is surrounded by red tape

  3. Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Agent in Jacksonville, FL (US)
    Former Contractor - Agent in Jacksonville, FL (US)

    I worked at MassMutual as a contractor (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Make your own schedule and if you sell enough you can get some travel perks

    Cons

    The agency system is outdated. They charge employees rent and for various costs, like copying and letterhead. The old system makes it difficult to get a business started, because the agencies take a cut of your income. The agencies are always looking for the next newcomer to make them some money. They quickly forget about the person who did well, but has a slow down in business. They terminate you quickly if you are not producing more and more sales.

    Advice to Management

    Management doesn't listen in the company. They point the finger at other employees when something comes into question. No one takes responsibility for actions to the field agents.

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  5. Managers make or break your experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Professional in Pasadena, CA (US)
    Current Employee - Financial Services Professional in Pasadena, CA (US)

    I have been working at MassMutual full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of potential to make money
    Truly impact the life of others
    Good training (dependent on agency)
    Flexible schedule
    Mobility and Promotion outlook is also high

    Cons

    Commission only + training allowance

  6. Best Financial Services Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent in Austin, TX (US)
    Current Employee - Agent in Austin, TX (US)

    I have been working at MassMutual full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    -Training and support is the best I have seen.
    -Able to sell products other than Mass Mutual which allows you to be a true advisor and not a salesman.
    -Opportunity for growth
    -Very strong compensation play with unlimited income potential
    -Ability to build your business the way you want.

    Cons

    -Can be a challenge in the beginning due to a large learning curve
    -Commission only

    Advice to Management

    none

  7. Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Planner in Hong Kong (Hong Kong)
    Former Employee - Financial Planner in Hong Kong (Hong Kong)

    I worked at MassMutual

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    people are smart are patient to you

    Cons

    work load is too much, but it's because we are interns

  8. A very unrealistic picture they paint to get you to join the team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Financial Sales Representative in Fort Lauderdale, FL (US)
    Former Contractor - Financial Sales Representative in Fort Lauderdale, FL (US)

    I worked at MassMutual as a contractor (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I really must say all the people I worked with were great. I had very good relationships with everyone. Outstanding training by Rik and the 2 Jason's.

    Cons

    Many charges to work there. $129 per month office space $140. per month E&O Insurance ( if not securities licensed this insurance is $50 per month, but they charge you anyway.) Very unorganized. As a typical sales environment they make the best sales people managers. These " Managers are not qualified to be managers even though they are great at sales. Also, the managers are very young and don't have enough training or life experience to be managers. Wonderful people, but miscast as managers. In addition, they say they are there to help you, but they hire so many people they get overwhelmed trying to help each one and eventually just worry about their own business. They blow through people at an unbelievable rate. Expect to put up with unpaid mandatory training, running your car in to the ground and going in to deep debt. They'll tell you they have a great success rate. Please don't believe it. About 10% are successful. They tell you you have "The Opportunity" to make 70-80K your first year. Good luck if you can make 20K unless you are already experienced.

    Advice to Management

    Have real managers that don't rely on sales anymore to work with and develop new recruits. I know you are all sales people, but please be more honest and upfront about the realities and suffering one must go through before you can be successful. Also, be honest about the very low success rate of the industry.

  9. Opportunity seems to be for the outsiders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Systems in Springfield, MA (US)
    Current Employee - Information Systems in Springfield, MA (US)

    I have been working at MassMutual

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The HR environment is fairly friendly for a big company. For IT work at home is common allowing you to easily manage things like contractors at home.

    Cons

    The lines of authority and spans of control are very confusing. Frequent, partially thought out, re-orgs have made it difficult to make progress. Promotion and growth opportunities for mid-career professionals seem to be limited as management favors outsiders.

    Advice to Management

    Find better ways to interact with staff. Many of them can make a bigger contribution if you found a way to enable that.

  10. Helpful (2)

    An old system insurance company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Representative
    Current Employee - Registered Representative

    I have been working at MassMutual (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It's a big company that offers perks when you reach high sales volumes. Perks include conferences and training with expenses paid. There are some good, high-end insurance products.

    Cons

    The company is set up like a pyramid sales company that has agencies all over the place. Each agency is run by one general agent. Agencies run through field agents and staff people faster than donuts leaving a donut shop. I've stopped learning people's names because few people lasted long enough to remember. That includes management.

    The personal benefits package is minimal, especially the insurance coverage considering this is an insurance company. You are expected to pay for benefits and most things, like licensing and office space, if you don't hit high sales every year. Some agencies charge for office supplies etc...whatever they can get away with charging. It makes it difficult for people to start and establish themselves--there are few exceptions.

    Home office is separate, but they handle all of the paperwork. They often make problems with your client relationships, i.e. mishandling billing, yet the home office people take no responsibility for their errors. It all falls on the field agents which can interfere with building client's trust. Again, making it difficult to establish themselves. Another reason few agents make it beyond the start.

    Advice to Management

    Though you guys at the top are making lots of money and flying around in private helicopters, the agency system is outdated. It seems you don't care about your field agents unless they are making you a ton of money. This philosophy doesn't create a healthy work environment.

  11. A few years in and opportunities exist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    offers good benefits, most people are passionate about their work, opportunity to have an impact on culture - as long as the company is committed to making changes

    Cons

    IT changes strategy often and has difficulty engaging all levels of management to ensure success, which leads to frustration

    Advice to Management

    Put competent people in management roles and then encourage professional growth of their respective teams

MassMutual Photos

MassMutual Headquarters
MassMutual Convention Center (Photo thanks to Flickr user informationgoddess29, available under by-nc-sa v2.0)
MassMutual Tokyo (Photo thanks to Flickr user teikan, available under by-nc-nd v2.0)

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