Mitchell International

  www.mitchell.com
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Mitchell International Reviews in San Diego, CA US

Updated Jul 29, 2014
All Employees Current Employees Only

2.7 58 reviews

60% Approve of the CEO

Mitchell International President and CEO Alex Sun

Alex Sun

(40 ratings)

45% of employees recommend this company to a friend

Review Highlights

Pros
  • I got to commiserate with some great people about all the crap we had to endure at this place (in 10 reviews)

  • Good people to work with and fair compensation (in 9 reviews)


Cons
  • Close minded senior management staff (in 4 reviews)

  • Constantly fire fighting issues (in 3 reviews)

More Highlights
58 Employee Reviews Back to all reviews
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    Pretty Good Work Environment

    Anonymous Employee (Current Employee) San Diego, CA (US)

    ProsNice Campus/Building
    Flexible Schedule
    Corporate Structure Improving
    Management and C-level communication with employees
    Pay Is Competitive
    People are friendly

    ConsManagement lacks vision and too much shifting direction
    Constant moving people around from team to team
    Product release management is terrible, with chaotic deployment cycles
    Very buggy systems. Constantly fire fighting issues.
    Way too much outsourcing to India. It has caused major issues with code quality
    Too much process
    Some people there too long. Need new blood.

    Advice to Senior ManagementRemove some of the process... its way too much. Stop shifting direction so much. Stop moving developers from team to team.

    Yes, I would recommend this company to a friend

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    Trial by Fire

    Senior Workforce Analyst (Current Employee) San Diego, CA (US)

    ProsGood people to work with and fair compensation.

    ConsLong hours, lack of support, poor resources and infrastructure. No real development or training, you have to figure out a lot of things on your own because the company runs so thin you cannot get enough time from your leaders for the support you need. You often have to wear 3 or 4 hats and perform multiple duties that should be done by multiple people. This causes dissatisfaction with the quality of ones work since priorities are often re-balanced on a daily basis, dropping something you currently are working on to start something else. Really, the flavor of the week when it comes to priorities.

    Advice to Senior ManagementProvide more support to the teams that require it. Running so thinly on resource-generating departments is bad practice and provides poor customer experience that can turn away current business and present poor first impressions to new clients.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    The Mitchell way.

    Software Engineer (Current Employee) San Diego, CA (US)

    ProsA lot of fabulous people to connect with. Where business and technology meets. A company with a lot of data that can be used for great things!

    ConsNew work methodology that they are trying to put in which take a lot of meetings and times. Lots of applications are outdated and need to be refactored, documented etc.

    No, I would not recommend this company to a friend

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    Meh...

    Principal Engineer (Current Employee) San Diego, CA (US)

    ProsIt can be a good place to work if you don't care about producing quality products or delighting the customer.

    ConsMitchell is faced with the hard realities of driving the business purely on short-sighted financials for way to long. Non-existed product quality and more than a decade of technology catch-up to do. Not a company for those who value engineering.

    Advice to Senior ManagementEstablish a meaningful vision. Find the company's identity and fix the hiring practices. Learn to trust.

    No, I would not recommend this company to a friend

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    Great Company

    Web Designer (Former Employee) San Diego, CA (US)

    ProsPeople are supportive and friendly. Great company to work with, headed in the right direction.

    ConsManagement is not always attentive you your issues or questions

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

    2 people found this helpful  

    Look behind the curtain, you will find Oz. It is a facade put in place for new investors.

    Account Manager (Former Employee) San Diego, CA (US)

    ProsThere are events each 2-3 months to celebrate how positive the state of the company is. Often held after important and valuable resources get let go.

    ConsWork life balance is a myth, but celebrated at Mitchell.
    You can get cheaper health insurance on the private market.
    You will get nowhere unless you are part of the old boys club.
    RIF events are every 2 or 3 months.
    Pay is below average.

    Advice to Senior ManagementDo something with the employee surveys.
    Do not push poor scores back on the employees to fix. You need to fix the issues.
    Hire SEASONED, EXPERIENCED employees to meet client needs vs. recent grads with ZERO experience.
    Stop over promising.
    Pay market value.
    Enough with layoffs followed by cheerleading events.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    These days, I would NOT recommend Mitchell as a place to work, Once was.... NO LONGER

    Senior Software Engineer (Current Employee) San Diego, CA (US)

    Pros.Employees good work environment. Better in the past

    ConsTop heavy with Mid and Upper Level Mgt. Old-boys style-promotion

    Advice to Senior ManagementWake up and get it together. Think of your staff rather covering your own butts and the BOTTOM DOLLAR.
    Your killing the employee spirit to do a good job with the 24/7 work expectations.
    Your Mgt style is destroying Mitchell as a preferred place to work.
    Also. ENOUGH with the endless Employee surveys with NO FOLLOWUP actions.

    No, I would not recommend this company to a friend

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    • Approves of CEO

     

    Great people work at Mitchell!

    Product Delivery (Former Employee) San Diego, CA (US)

    ProsPeople you work with day in and day out are awesome. They make it worth getting up in the morning and doing your best.

    ConsRegular restructuring cycles have working people nervous about losing their job. Quote from one of the more respected senior engineers "once you reach certain pay grade you are fair game and most likely to be replaced by a junior and less costly employee regardless of performance" - that same individual was expected to work a regular day, be in a night deployment from 10 pm to 2 am and return to work next day in the morning - sometimes repeating the same routine 3 times on the same week.

    Advice to Senior ManagementHire more quality engineers and give the scrum teams some breathing room

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Senior Management
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    • Disapproves of CEO

    3 people found this helpful  

    Cut throat environment with growth opportunities if you're on the right side of the fence

    Account Manager (Former Employee) San Diego, CA (US)

    ProsIf you want the experience of working in a startup company (lean teams, wearing many different hats) then Mitchell is a good place to start. Although this company has been around for a long time (originally founded in 1965, then acquiring new arms of business - for example, in 1994 (Mitchell ACS/Mitchell Medical), 2005 (Fair Isaac's Workers Comp division), 2013 (National Health Quest out of network negotiation services), the company operates as if the company had just opened its doors. The other pro is the people at this company - I've met some of my best friends here, and the people who have stuck around for several years are wonderful people.

    ConsThe biggest challenge is that leadership is failing under pressures from the new private equity partner to meet their investment objectives, and from customers who are demanding a higher level of service. There is a lot of "smoke and mirrors" in play, and the leadership team tends to place blame on those in mid-level management and below if objectives that were set without having the proper infrastructure are not met. Mitchell's leadership is notorious for using favoritism and workplace politics, pushing high quality employees out. Mitchell tends to hire upper management roles from outside. It is rare that existing employees move up in the company, and if they are promoted, they typically do not get paid as much as someone would if they were to come from outside. Work days tend to be long, and include nights and weekends regularly if you are not an hourly employee, and although Mitchell is working on doing a better job to recognize people for their hard work, recognition is still something Mitchell's management fails at doing.

    Advice to Senior ManagementListen to your employees and support them by building out better infrastructure for problem resolution (creating new jobs and filling them promptly so that Mitchell can deliver a higher level of service to its customers and partners), find a platform for knowledge storage and stick to it (don't jump back and forth between Salesforce and Microsoft Sharepoint). Be a "greener" employer in San Diego, and promote the use of recyclable and reusable materials, and be a healthier employer by promoting work life balance. It is clear from the work product (code, Customer Service responses, and on up) that most of your work force is overworked.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

    2 people found this helpful  

    You'll probably be dissatisfied but your great coworkers can soften the blow.

    Anonymous Employee (Former Employee) San Diego, CA (US)

    ProsMid-sized stable company, nice building/rooms, fun company-wide socials, I had a relatively good boss

    ConsCheap, energy-draining. There is a significant offshore component and Indian which is fine, but there seems to be more foreign holiday celebrations than American ones. Also, get ready for late-night calls. Varying levels of competence.

    Advice to Senior ManagementConsider paying people what they're worth and need to make a living in the US, especially in regards to the competition which can steal away your better workers. I heard various other coworkers complaining of pay.

    No, I would not recommend this company to a friend

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