MoneyGram International

www.moneygram.com
Employer Engaged

MoneyGram International Reviews

Updated 25 February 2015
Updated 25 February 2015
122 Reviews
2.6
122 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
66 Ratings

Review Highlights

Pros
  • The only 2 positive things I can say about MoneyGram are work-life balance and office environment (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)


Cons
  • poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor (in 5 reviews)

  • Government regulations and fuzzy guidance from upper management hurting the company (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good but constantly changing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at MoneyGram International full-time (more than 3 years)

    Pros

    Reasonable salary at higher levels. Interesting work. Opportunities to be creative and come up with new ideas. Lots of interaction with colleagues around the world. Good colleagues to work with.

    Cons

    Senior management inexperienced about the industry. Lots of firings. Can be fired in a heartbeat, irrespective of performance, particularly if you get a new boss. Lots of politics. Very US centric.

    Advice to ManagementAdvice

    Recognise, reward and retain the people who deliver results.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    A boat with flame, go to sink step by step

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Manager
    Current Employee - Business Development Manager

    I have been working at MoneyGram International full-time (more than 3 years)

    Pros

    only the life and work balance is good.

    Cons

    blind management lead blind people

    Advice to ManagementAdvice

    no words

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Unprofessional and mediocre

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time (less than a year)

    Pros

    The only 2 positive things I can say about MoneyGram are work-life balance and office environment. There is definitely a good work-life balance in the company due to the fact that people are not engaged so most of the employees are working 9 to 17.30 and are out of the door by 17.31. The office environment is also great, brand new building in central London with free beverages and biscuits.

    Cons

    Fast paced in a bad way. Decisions are made in hurry, then never finalised. People are not competent in most of the positions, they are not passionate about what they are doing, management spend little time on developing people, which have an impact on the atmosphere. Loads of employees are on the peak of their career, especially the ones who came from banks, burnt out, just wanting a quiet job. Culture is extremely american orientated, you have to be American and being based in Dallas in order to be in a decision making position. Don't be fooled by the job title and the salary as the company is very top heavy which makes managers (even directors) find themselves in a team of one, doing the kind of job that more junior staff is doing in other companies. No room for sharing ideas or challenging decisions as Americans decide about everything and they only need people who execute their decisions, in countries outside of the US not even directors have a decision making role. Structure change almost every month, high turnover in every areas. Lots of politics within the company. Reporting lines don't make sense most of the time. The worst company I've ever worked for, the only reasons I give 2 stars are the office environment and the work-life balance.

    Advice to ManagementAdvice

    Take some basic management classes and realise that you need to give feedback to your employees, invest time to coach and develop them and give them more work where they can add a value. It's not OK not to complete performance appraisal and not setting up objectives. Get rid of the consultants, they are just milking the company and the quality of their work is often questionable. Give the project work to employees so they will be more engaged as they will feel that they learn something at MoneyGram. Make people involved in the business decisions, be a lot more transparent. Do whatever is the best for the company, not whatever is the best for some privileged upper managers. Choose the best person for the job, not the one who is the nicest but have no qualification or experience to do the job.

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  5. 2 people found this helpful  

    Seems to have accepted reality of declining position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Minneapolis, MN (US)
    Former Employee - Marketing in Minneapolis, MN (US)

    I worked at MoneyGram International full-time (more than 3 years)

    Pros

    Friendly, laid back atmosphere and a good cooperative cross-functional environment. Committed to their customer base and many are true believers in the good their product provides.

    Cons

    Slow to move on initiatives, limited vision. Many in the organization are comfortable with where the company is and there does not seem to be much willingness at all to take calculated risks

    Recommends
    Negative Outlook
  6.  

    Good place with a many chellanges and opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Warsaw (Poland)
    Current Employee - Anonymous Employee in Warsaw (Poland)

    I have been working at MoneyGram International full-time (less than a year)

    Pros

    MoneyGram is a start-up in Poland. It's worth to be a part of a company that will grow on polish market.

    Cons

    Neet to increase focus on customer experience

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Productive and fun workplace with a great company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Warsaw (Poland)
    Current Employee - Anonymous Employee in Warsaw (Poland)

    I have been working at MoneyGram International

    Pros

    Working with MoneyGram its fascinating. The company culture is great and provides employee's with a supportive environment.Great benefits, hands on training, very competitive pay rates and the people are just great!

    Cons

    none that i can think of

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International

    Pros

    International culture, oportunities for development, good money

    Cons

    There are none since now...

    Recommends
    Positive Outlook
  9. 1 person found this helpful  

    Good company in a rapidly changing business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International full-time

    Pros

    The company has a great team of talented people with no shortage of revenue growth opportunities. The company strategy is well aligned to the changing market place.

    Cons

    With a rapidly changing marketplace for its products and having many opportunities to capitalize, MGI must continually work to maintain focus and execute well.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Worked at MoneyGram for many years and gained valuable experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO (US)
    Former Employee - Anonymous Employee in Denver, CO (US)

    I worked at MoneyGram International full-time (more than 10 years)

    Pros

    The people are the company's greatest asset...some of the best I've ever worked with.

    Cons

    Communication of changes can be more effective and in a more timely manner.

    Advice to ManagementAdvice

    Rethink the decision at some point in the future of outsourcing the call center to a foreign country.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Challenging, Rewarding and a place to see your skills grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Warsaw (Poland)
    Current Employee - Anonymous in Warsaw (Poland)

    I have been working at MoneyGram International full-time

    Pros

    MoneyGram is a business that really offers its employees the ability to develop their skills and challenge themselves in a way that most other global businesses are not able to. With only 2,500 employees you find that there is a lack of silos which enable you to really get involved in projects and work with leaders in a way that would just not be feasible in other large businesses.

    Your work is able to be recognized at a senior level due to the relatively small size but due to the large geo scope across a far broader audience.

    MoneyGram is the sort of place that even if you are only there for 3 years you will pick up more skills, get exposed to more projects and have a diversity that will make you more employable in a large institution later in your career.

    MoneyGram has a very good work life balance and appreciates that their employees when not working really need to switch off (many is the time my boss has told me to turn off my phone after hours). It has a good benefits package based on its size and revenues and whilst not the same as a big bank, I can confirm that after being in that world the work life balance at MoneyGram far outstrips its other bigger named counterparts in FS.

    Cons

    MoneyGram is not perfection, but where is.

    It is a business that wants to achieve and push itself. This in turn can lead to it setting goals that are not always achievable and this can see projects get moved, changed or frozen.

     In addition due to its desire to drive itself, it can sometimes really set challenging goals and targets which sees its employees pulling out all the stops to deliver and this is where its lean infrastructure putting extra pressure on its staff.

    Recommends
    Positive Outlook
    Approves of CEO

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