MoneyGram International

  www.moneygram.com
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MoneyGram International Reviews

Updated 20 August 2014
Updated 20 August 2014
92 Reviews

2.5
92 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
49 Ratings

Review Highlights

Pros
  • The only 2 positive things I can say about MoneyGram are work-life balance and office environment (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)


Cons
  • Lots of politics within the company (in 4 reviews)

  • Senior management inexperienced about the industry (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good but constantly changing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England
    Former Employee - Anonymous Employee in London, England

    I worked at MoneyGram International full-time for more than 3 years

    Pros

    Reasonable salary at higher levels. Interesting work. Opportunities to be creative and come up with new ideas. Lots of interaction with colleagues around the world. Good colleagues to work with.

    Cons

    Senior management inexperienced about the industry. Lots of firings. Can be fired in a heartbeat, irrespective of performance, particularly if you get a new boss. Lots of politics. Very US centric.

    Advice to ManagementAdvice

    Recognise, reward and retain the people who deliver results.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Unprofessional and mediocre

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time for less than a year

    Pros

    The only 2 positive things I can say about MoneyGram are work-life balance and office environment. There is definitely a good work-life balance in the company due to the fact that people are not engaged so most of the employees are working 9 to 17.30 and are out of the door by 17.31. The office environment is also great, brand new building in central London with free beverages and biscuits.

    Cons

    Fast paced in a bad way. Decisions are made in hurry, then never finalised. People are not competent in most of the positions, they are not passionate about what they are doing, management spend little time on developing people, which have an impact on the atmosphere. Loads of employees are on the peak of their career, especially the ones who came from banks, burnt out, just wanting a quiet job. Culture is extremely american orientated, you have to be American and being based in Dallas in order to be in a decision making position. Don't be fooled by the job title and the salary as the company is very top heavy which makes managers (even directors) find themselves in a team of one, doing the kind of job that more junior staff is doing in other companies. No room for sharing ideas or challenging decisions as Americans decide about everything and they only need people who execute their decisions, in countries outside of the US not even directors have a decision making role. Structure change almost every month, high turnover in every areas. Lots of politics within the company. Reporting lines don't make sense most of the time. The worst company I've ever worked for, the only reasons I give 2 stars are the office environment and the work-life balance.

    Advice to ManagementAdvice

    Take some basic management classes and realise that you need to give feedback to your employees, invest time to coach and develop them and give them more work where they can add a value. It's not OK not to complete performance appraisal and not setting up objectives. Get rid of the consultants, they are just milking the company and the quality of their work is often questionable. Give the project work to employees so they will be more engaged as they will feel that they learn something at MoneyGram. Make people involved in the business decisions, be a lot more transparent. Do whatever is the best for the company, not whatever is the best for some privileged upper managers. Choose the best person for the job, not the one who is the nicest but have no qualification or experience to do the job.

  3. 1 person found this helpful  

    great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International

    Pros

    good company
    good environment
    Good employees
    Easily move up

    Cons

    good company
    good environment
    Good employees
    Easily move up

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  5.  

    Used to be innovative but lost their heart & soul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lakewood, CO (US)
    Former Employee - Anonymous Employee in Lakewood, CO (US)

    I worked at MoneyGram International full-time for more than 5 years

    Pros

    On the upside, it is becoming a truly global company. Opportunities for interesting work and higher compensation are at the higher levels.

    Cons

    Grew too fast without a substantial infrastructure in place. Became top-heavy (still are) and cut costs by outsourcing and right-shoring (an oxymoron if there ever was one). Evidence of overall mistrust and frustration at their 3 primary US locations due to Sr. Leadership secrecy surrounding ongoing and pending large-scale layoffs.

    Advice to ManagementAdvice

    Follow creative leadership advice and familiarize yourselves with how higher rated companies treat their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Blinding management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time for more than 3 years

    Pros

    Work and life is some like balance. That's all. No other benefits. No chance to improve yourself in this company.

    Cons

    Management have no direction. No one have responsible for things. Only the one kiss the manager butt could get promotion

    Advice to ManagementAdvice

    Step down now

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Struggling through change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Manager  in  Dallas, TX (US)
    Former Employee - Senior Marketing Manager in Dallas, TX (US)

    I worked at MoneyGram International full-time for more than a year

    Pros

    Office culture is unique. People for the most part are trying to do what is right for the company. Benefits are ok.

    Cons

    Lack of communication and clear direction from the leadership team.

    Advice to ManagementAdvice

    There needs to be more clear direction from leadership. Seems to have a lack of ownership on projects. Lack of agreement among leadership on what the priorities are for the business.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Lack of labor resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Minneapolis, MN (US)
    Current Employee - Anonymous Employee in Minneapolis, MN (US)

    I have been working at MoneyGram International full-time for more than 8 years

    Pros

    Great people for the most part

    Cons

    Zero time for any personal life.

    Advice to ManagementAdvice

    Dallas is not ground zero for talent

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Excellent people to work with. It went down the tube after the financial fiasco.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International

    Pros

    I loved the people I worked with including my boss. We all helped each other. It was very multilingual and multicultural and loved the atmosphere. Great benefits.

    Cons

    Pay raise was almost close to nothing every year. Upper management didn't really care about us little people. All they cared about their bottom line.

    Advice to ManagementAdvice

    Nothing. They are outsourcing everything.

  10.  

    Overpromised, under deliver and can't stop tripping over themselves...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time for more than 5 years

    Pros

    Pay is competitive for my level...Work is something interesting and challenging.

    Cons

    In-fighting between the business and IT. No communication within the IT org among the execs - seriously, they sit on the same floor in the same building but they don't communicate. The politicking is horrendous. It is like being in Washington DC.

    Advice to ManagementAdvice

    If you had to send a business analyst to one of your sites to ask why people are leaving....wow. Minds are blown all over the place...really?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    MGI SUCKS TOO MANY POLITICS AND RACIST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Analyst  in  Frisco, TX (US)
    Current Employee - Compliance Analyst in Frisco, TX (US)

    I have been working at MoneyGram International as a contractor for more than a year

    Pros

    Hmmm can't think of any

    Cons

    Managers never hold anyone accountable and tends to fire a lot of people of color although they are the ones doing the majority of the work... If you want to get promoted good luck if you are not kissing upper-management butt... Trainers suck and tend to have less experienced then 85% of employees.. The company continues hiring individuals who have no experience in the role they are doing and thus making FTE pick up the slack.... Management continues to develop so called tools that help employees but only slows us down... Company is just bad what else can I say... Nobody respects management

    Advice to ManagementAdvice

    Stop picking favorites and do your damn job. Fire the correct individuals and promote the workers busting their butt and doing the job correctly. Why have team leads if they are idiots. Also learn to be managers and manage. Most the time managers tend to look down on hard working employees who put in the hours but they have other employees who walk around gossip and talk for hours at their desk and they still have their job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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