MoneyGram International

  www.moneygram.com
  www.moneygram.com
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MoneyGram International Reviews

Updated 22 September 2014
Updated 22 September 2014
97 Reviews
2.5
97 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
51 Ratings

Review Highlights

Pros
  • The only 2 positive things I can say about MoneyGram are work-life balance and office environment (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)


Cons
  • poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor (in 5 reviews)

  • Government regulations and fuzzy guidance from upper management hurting the company (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good but constantly changing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England
    Former Employee - Anonymous Employee in London, England

    I worked at MoneyGram International full-time for more than 3 years

    Pros

    Reasonable salary at higher levels. Interesting work. Opportunities to be creative and come up with new ideas. Lots of interaction with colleagues around the world. Good colleagues to work with.

    Cons

    Senior management inexperienced about the industry. Lots of firings. Can be fired in a heartbeat, irrespective of performance, particularly if you get a new boss. Lots of politics. Very US centric.

    Advice to ManagementAdvice

    Recognise, reward and retain the people who deliver results.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Unprofessional and mediocre

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time for less than a year

    Pros

    The only 2 positive things I can say about MoneyGram are work-life balance and office environment. There is definitely a good work-life balance in the company due to the fact that people are not engaged so most of the employees are working 9 to 17.30 and are out of the door by 17.31. The office environment is also great, brand new building in central London with free beverages and biscuits.

    Cons

    Fast paced in a bad way. Decisions are made in hurry, then never finalised. People are not competent in most of the positions, they are not passionate about what they are doing, management spend little time on developing people, which have an impact on the atmosphere. Loads of employees are on the peak of their career, especially the ones who came from banks, burnt out, just wanting a quiet job. Culture is extremely american orientated, you have to be American and being based in Dallas in order to be in a decision making position. Don't be fooled by the job title and the salary as the company is very top heavy which makes managers (even directors) find themselves in a team of one, doing the kind of job that more junior staff is doing in other companies. No room for sharing ideas or challenging decisions as Americans decide about everything and they only need people who execute their decisions, in countries outside of the US not even directors have a decision making role. Structure change almost every month, high turnover in every areas. Lots of politics within the company. Reporting lines don't make sense most of the time. The worst company I've ever worked for, the only reasons I give 2 stars are the office environment and the work-life balance.

    Advice to ManagementAdvice

    Take some basic management classes and realise that you need to give feedback to your employees, invest time to coach and develop them and give them more work where they can add a value. It's not OK not to complete performance appraisal and not setting up objectives. Get rid of the consultants, they are just milking the company and the quality of their work is often questionable. Give the project work to employees so they will be more engaged as they will feel that they learn something at MoneyGram. Make people involved in the business decisions, be a lot more transparent. Do whatever is the best for the company, not whatever is the best for some privileged upper managers. Choose the best person for the job, not the one who is the nicest but have no qualification or experience to do the job.

  3.  

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fraud Analyst  in  Frisco, TX (US)
    Former Employee - Fraud Analyst in Frisco, TX (US)

    I worked at MoneyGram International full-time for more than a year

    Pros

    Working hours are flexible in many cases, friendly atmosphere, company has operations in over 200 countries, experience add good value to your resume.

    Cons

    poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor

    Advice to ManagementAdvice

    Improve organization structure and communication at all levels

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    a good company in the challenging market is losing its passion gradually

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Country Director  in  Shanghai, Shanghai (China)
    Former Employee - Country Director in Shanghai, Shanghai (China)

    I worked at MoneyGram International full-time for more than 8 years

    Pros

    good salary, good training etc.

    Cons

    less investment in marketing, just maintain market share,

    Advice to ManagementAdvice

    be active

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Good work environment and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Support Specialist  in  Minneapolis, MN (US)
    Current Employee - IT Support Specialist in Minneapolis, MN (US)

    I have been working at MoneyGram International full-time for more than 3 years

    Pros

    A nice place to work for a few years, adds decent experience to add to your resume with a well known international company.

    Cons

    Disorganized. Not much opportunity to advance in your career, especially the last few years. Government regulations and fuzzy guidance from upper management hurting the company.

    Advice to ManagementAdvice

    Reevaluate the steps being taken to try to improve the company. Compliance shouldn't be used as an excuse to make the customer experience worse.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Ok company to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MKT  in  Dallas, TX (US)
    Current Employee - MKT in Dallas, TX (US)

    I have been working at MoneyGram International full-time for more than a year

    Pros

    Easy going management (at least mine), Work schedule,

    Cons

    No Training at all, upper management dont even look at the regular employees. Every department tries to sabotage the other. Be ready to work with VPS that really dont know what they are doing.
    New employees come and leave pretty quickly.

    Advice to ManagementAdvice

    Management should listen to the Professionals they hire. Company lets some VPS spend all the money on products that dont offer no returns.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Was a great place to work until layoff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Process Improvements  in  Lakewood, CO (US)
    Current Employee - Process Improvements in Lakewood, CO (US)

    I have been working at MoneyGram International full-time for more than 5 years

    Pros

    The people are AMAZING. You really bond with your co-workers. There's ampule opportunity to be promoted. Good work is generally recognized.

    Cons

    Layoff. Lots of drama. Gossip. Young people. High School-ish.

    Advice to ManagementAdvice

    Outsourcing isn't wise for a call center. Customer's can sense when they're speaking to a foreigner and many customers request American reps.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International

    Pros

    good company
    good environment
    Good employees
    Easily move up

    Cons

    good company
    good environment
    Good employees
    Easily move up

  10.  

    Challenging and interestin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Off Phone Personnel  in  Lakewood, CO (US)
    Current Employee - Off Phone Personnel in Lakewood, CO (US)

    I have been working at MoneyGram International full-time for more than 5 years

    Pros

    My co-workers and the amount of PTO. Flexibility in my schedule and very understanding boss.

    Cons

    They don't invest in their employees. We do not get any additional professional training.

    Advice to ManagementAdvice

    Just be aware that your talent is being shoved out the door.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Used to be innovative but lost their heart & soul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lakewood, CO (US)
    Former Employee - Anonymous Employee in Lakewood, CO (US)

    I worked at MoneyGram International full-time for more than 5 years

    Pros

    On the upside, it is becoming a truly global company. Opportunities for interesting work and higher compensation are at the higher levels.

    Cons

    Grew too fast without a substantial infrastructure in place. Became top-heavy (still are) and cut costs by outsourcing and right-shoring (an oxymoron if there ever was one). Evidence of overall mistrust and frustration at their 3 primary US locations due to Sr. Leadership secrecy surrounding ongoing and pending large-scale layoffs.

    Advice to ManagementAdvice

    Follow creative leadership advice and familiarize yourselves with how higher rated companies treat their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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