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MoneyGram International Reviews

Updated 26 April 2015
137 reviews filtered by
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2.6
137 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
72 Ratings

Pros
  • The only 2 positive things I can say about MoneyGram are work-life balance and office environment (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)

Cons
  • poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor (in 5 reviews)

  • Government regulations and fuzzy guidance from upper management hurting the company (in 8 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Good but constantly changing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at MoneyGram International full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Reasonable salary at higher levels. Interesting work. Opportunities to be creative and come up with new ideas. Lots of interaction with colleagues around the world. Good colleagues to work with.

    Cons

    Senior management inexperienced about the industry. Lots of firings. Can be fired in a heartbeat, irrespective of performance, particularly if you get a new boss. Lots of politics. Very US centric.

    Advice to Management

    Recognise, reward and retain the people who deliver results.

  2. Helpful (1)

    A boat with flame, go to sink step by step

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Manager
    Current Employee - Business Development Manager

    I have been working at MoneyGram International full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    only the life and work balance is good.

    Cons

    blind management lead blind people

    Advice to Management

    no words

  3. Helpful (2)

    Unprofessional and mediocre

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time (Less than a year)

    Pros

    The only 2 positive things I can say about MoneyGram are work-life balance and office environment. There is definitely a good work-life balance in the company due to the fact that people are not engaged so most of the employees are working 9 to 17.30 and are out of the door by 17.31. The office environment is also great, brand new building in central London with free beverages and biscuits.

    Cons

    Fast paced in a bad way. Decisions are made in hurry, then never finalised. People are not competent in most of the positions, they are not passionate about what they are doing, management spend little time on developing people, which have an impact on the atmosphere. Loads of employees are on the peak of their career, especially the ones who came from banks, burnt out, just wanting a quiet job. Culture is extremely american orientated, you have to be American and being based in Dallas in order to be in a decision making position. Don't be fooled by the job title and the salary as the company is very top heavy which makes managers (even directors) find themselves in a team of one, doing the kind of job that more junior staff is doing in other companies. No room for sharing ideas or challenging decisions as Americans decide about everything and they only need people who execute their decisions, in countries outside of the US not even directors have a decision making role. Structure change almost every month, high turnover in every areas. Lots of politics within the company. Reporting lines don't make sense most of the time. The worst company I've ever worked for, the only reasons I give 2 stars are the office environment and the work-life balance.

    Advice to Management

    Take some basic management classes and realise that you need to give feedback to your employees, invest time to coach and develop them and give them more work where they can add a value. It's not OK not to complete performance appraisal and not setting up objectives. Get rid of the consultants, they are just milking the company and the quality of their work is often questionable. Give the project work to employees so they will be more engaged as they will feel that they learn something at MoneyGram. Make people involved in the business decisions, be a lot more transparent. Do whatever is the best for the company, not whatever is the best for some privileged upper managers. Choose the best person for the job, not the one who is the nicest but have no qualification or experience to do the job.

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  5. Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Frisco, TX (US)
    Current Employee - Anonymous Employee in Frisco, TX (US)

    I have been working at MoneyGram International full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunity for self-starter. Those who are able to navigate through ambiguous situations and possess a drive to seek answers and solutions will be successful at MoneyGram. Industry regulations are constantly changing and it is a great place for those who want to improve processes and make a difference. The company is seeking to improve their benefits in order to attract talent. I feel that MoneyGram does encourage work-life balance. The environment is friendly and makes you want to come to work.

    Cons

    The company is adjusting to a lot of changes due to relocation strategy and regulatory requirements. Benefits are currently not up to par with larger firms, but they are improving.

    Advice to Management

    Keep up the good work in hiring people who are the right fit. MoneyGram promotes a positive work environment driven by qualified, pro-active, creative, diverse, and compassionate individuals.

  6. Helpful (3)

    Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Direct peer group was great. Everyone shared the same vision to move forward and grow.

    Cons

    Corporate office didn't act like they wanted to grow. No risk taking and very reactionary-focused rather than leading.

    Advice to Management

    Try to break ground on something and follow through.

  7. Helpful (1)

    Marketing Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX (US)
    Former Employee - Anonymous Employee in Dallas, TX (US)

    I worked at MoneyGram International full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    International travel opportunities, good uptown location, nice office space

    Cons

    Upper management is at odds with themselves. Company up for sale. Fined 100 MILLION for Fraud by the FTC..

    Advice to Management

    Get better management

  8. New, fast growing organisation. A lot of development opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Director in Warsaw (Poland)
    Current Employee - Human Resources Director in Warsaw (Poland)

    I have been working at MoneyGram International full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fast moving organisation, quick decision making process, lot of talented, young people; multinational environment. Ability to create a company and have real, visible and measurable impact, ability to learn and develop yourself,

    Cons

    The organisation is growing very fast and requires some time to stabilize locally

  9. Fraud Prevention Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Minneapolis, MN (US)
    Current Employee - Anonymous Employee in Minneapolis, MN (US)

    I have been working at MoneyGram International full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Coworkers are among the best

    Cons

    Job is moving to Poland

  10. So far it has been very interesting, great challenges and very talented people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Director in Warsaw (Poland)
    Current Employee - IT Director in Warsaw (Poland)

    I have been working at MoneyGram International full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Strong challenges, good budgets, interesting, scallable projects, open multicultural atmosphere, opennes to innovation and change.

    Cons

    Nothing that can be truly a disadvantage...

    Advice to Management

    Keep up the good work!

  11. Helpful (2)

    Lack of Career Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, MO (US)
    Current Employee - Anonymous Employee in Dallas, MO (US)

    I have been working at MoneyGram International full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible Schedule, Life and work balance. Multicultural enviroment

    Cons

    Lack of career development. The majority of management positions are held by men. Bureaucratic company.

    Advice to Management

    Better implementation of strategies. Great ideas for mentoring and career development but they are not implemented well across the company specially outside the HQ (Dallas). Need more mentors and not managers across the organization.

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