MoneyGram International

www.moneygram.com
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Employee Reviews

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  1. 1 person found this helpful  

    Be Careful! Pay attention on work for Moneygram Internationsal in Warsaw: all that glitters ain't gold!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Warsaw (Poland)
    Current Employee - Customer Service Specialist in Warsaw (Poland)

    I have been working at MoneyGram International full-time (more than 5 years)

    Pros

    Good place for graduates, to enter inside the work market and make the first experience... nothing more.
    Just an a illusion for professional...

    Cons

    Moneygram currently is approaching a cutting cost political in USA by progressively closing 3 primary locations located in Lakewood Colorado (CO), USA with ongoing and pending large-scale layoff in order to create a huge call center in Warszaw Mokotow (Poland) with around 500 employees (target in a couple of years).
     Majority of all MoneyGram openings in Warszaw are replacement roles from previous employees quitting in USA but unfortunately Moneygram exports in Poland an APPARENTLY FRIENDLY environment resumable as a follow:

    LACK OF INFORMATION
    MGI hide from the stage of recruitment (in collusion with external recruitment agencies) important information about SHIFT WORK, OVERTIME, MAIN TASK OF THE POSITION essentially because the company operates with the American time market: this means working also during the NIGHT SHIFT and on weekends (Saturday or Sunday at least once a month) to garantee service 7 days/7days for 365 days.
    You discover this crucial issues only when you are hired and not before (when you apply for the job advertisement). This is understandable but not correct because most people would not be interested to work with this conditions, and prefer to choose and not to suffer.
    You can imagine how could be affected the work/life balance with this issues.

    Once you are hired, it will take you less than 3 months to figure out why your position was a replacement role. Majority of all MoneyGram openings are replacement roles from previous employees quitting in USA. Please ask before and insist to ask if you receive an ambiguous answer! Very unstable work place, and plenty of stressful!

    MANAGEMENT UNETHICAL AND UNPROFESSIONAL
    Total lack of communication from the Management.
    They prefer to hide crucial information as mentioned above to create a mentality based on fear.
    Management is very unethical and some employee that have reported concerns were"mysteriously" terminated after no previous write ups. MGI is very unprofessional because try to hide this "inconvenients" situations in order to maintain an internal order with human resources.

    NOT RECOMMENDED FOR EXPERIENCED PROFESSIONAL
    If you are an experienced professional, this will be a difficult place for you to work because you are treated like an entry-level employee.

    MONEYGRAM IS ON THE CLOCK FROM THE TIME YOU LOGGED IN YOU WERE ON CONSTANT PHONE CALLS DEALING WITH MANY CUSTOMERS WIRING MONEY

    Advice to ManagementAdvice

    Be transparent, ethical and professional with human resources to avoid a huge turn over and disaffection.Never forget that Human Resources are the primary asset of the company: is not enough to have a modern office with a magnificent furniture colored in red and white to be a competitive company in the market.
    THE TRUTH ALWAYS COMES TO LIGHT.

    Doesn't Recommend
    Neutral Outlook
  2. 6 people found this helpful  

    Going down hill, and fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Dallas, TX (US)
    Current Employee - Senior Manager in Dallas, TX (US)

    I have been working at MoneyGram International full-time (more than 3 years)

    Pros

    MoneyGram was in the past a dynamic, fast growing organization. In the last years the company has lost sense of direction.

    A few pros: free coffee, and free coffee

    Cons

    - A 50% level of turnover. Employees leaving or getting cut which just does not seem logical
    - Stock lost 30% of its value in a single day due to large account management mistakes
    - HR group does not do much.
    - Low career progression perspectives at almost all levels of the organization
    - Poor employee engagement
    - Currently employees are just disoriented with so much turnover, lay-offs
    - Lack of adequate and transparent communication causes a general spirit of mistrust

    Advice to ManagementAdvice

    Employees are feeling the current state that the company faces, improved communication and transparency would be highly recommended.

    Doesn't Recommend
    Negative Outlook
  3. 6 people found this helpful  

    So-so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International

    Pros

    Decent PTO and free coffee I guess.

    Cons

    Poor communication. Upper management so cut off from the rank and file that it's not even funny anymore. Tone deaf leaders pretending everything is normal as the ship sails for Poland. This company is sinking quickly.

    Advice to ManagementAdvice

    Management would never listen to advice.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Learning how the company works and how interesting it is to talk to different nationalities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Analyst in Lakewood, CO (US)
    Current Employee - Compliance Analyst in Lakewood, CO (US)

    I have been working at MoneyGram International full-time (less than a year)

    Pros

    When you are trying to help people out there are so many people who are just great at misleading other people, and when we could help solve peoples problems and save them money it felt great.

    Cons

    Listening to people, and finding out what a business is up to if they are legitimate with there clients and the people that work for them. Time off could be negative and this happens at so many call centers. For example you have time off called ( PTO )paid time off but you come to work you are lucky if you have PTO because you can use it. But if you don't and you are sick if you don't call in 24 hours ahead of time to let them know you are sick, and you happen to show up at work and you become ill, throwing up for example and you tell them you need to go home you can occur an occurrence and they may give you a warning other times they will write you up for being ill. Because you didn't give them a 24 hour notice. How are you supposed to know that you are going to be ill. Sometimes you have know idea what your body is going to do. The company is closing and we are all getting laid off.

    Advice to ManagementAdvice

    When you are training someone. And you have them training side by side with someone, for the duration of the training let them sit with that one person always. You confuse people when you have them sit with different people and you get them all mixed up everyone trains differently. If they learn from just one person they learn their techniques and their skills, but when you try to train with different people everyday they each have a different way of doing their job and you loose the person that you are training it becomes difficult learning from one person to the next. For time off policies I understand we get sick but if someone is trying to come to work even though they are ill and you can see that they are ill. Management should recognize that. They were there sometimes the illness can carry to other employees as well. Send those people home.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 7 people found this helpful  

    Toxic, toxic environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Minneapolis, MN (US)
    Current Employee - IT Analyst in Minneapolis, MN (US)

    I have been working at MoneyGram International full-time (more than 10 years)

    Pros

    After more than 22 years, my job is coming to an end on December 31st, and is being outsourced to Poland. What a great company it used to be. Now, the only ones to get a promotion are those in senior management.

    Cons

    Lots of turnover, little training, low pay, small merit increases.

    Advice to ManagementAdvice

    Management: I know you're committed to outsourcing most of the positions, but do you have any idea how much experience is walking out the door?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Ok work environment

    Former Employee - Compliance Analyst I in Minneapolis, MN (US)
    Former Employee - Compliance Analyst I in Minneapolis, MN (US)

    I worked at MoneyGram International full-time (more than a year)

    Pros

    Getting to work with outlets around the world in legl compliance, team atmosphere and training opportunities in the legal/compliance field.

    Cons

    The upper management never really provided much feedback on work. Many of my colleagues spent the day applying for other jobs .

    Advice to ManagementAdvice

    Give more feedback on work.

  8. 1 person found this helpful  

    High pressure on short term results

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at MoneyGram International full-time (more than 8 years)

    Pros

    Very dynamic, truly international environment (especially outside the US), opportunity to learn a lot if you are willing to work hard with limited guidance

    Cons

    Top management not focused on long term objectives, continous organizational changes and restructurings, ambitious goals not backed by a strong investment strategy. Very thin and stretched organization limits career opportunities.

    Advice to ManagementAdvice

    Focus on revenues growth rather than cost reduction

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    A True Disaster right here in Texas!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Dallas, TX (US)
    Current Employee - Senior Manager in Dallas, TX (US)

    I have been working at MoneyGram International full-time (more than a year)

    Pros

    Paycheck, coffee, restroom, and pens.

    Cons

    High Benefits, low salary, unorganized, treat the employees like garbage, no career growth, 48% turnover, constant lay-offs after you just started.

    Advice to ManagementAdvice

    Wake Up! Stop collecting your millions in salary and leave without getting involved with your employees. Read these reviews! Moneygram is a horrific place to work. Horrible HR department! The only HR Department that don't care about their employees.
    Stacking 20 people in a conference room to work with no work space for them. No training, no development, no interest in their growth. If 9 out 10 of your reviews are bad then you don't have to be a rocket scientist to figure THERE IS A PROBLEM!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fraud Analyst in Frisco, TX (US)
    Former Employee - Fraud Analyst in Frisco, TX (US)

    I worked at MoneyGram International full-time (more than a year)

    Pros

    Working hours are flexible in many cases, friendly atmosphere, company has operations in over 200 countries, experience add good value to your resume.

    Cons

    poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor

    Advice to ManagementAdvice

    Improve organization structure and communication at all levels

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    a good company in the challenging market is losing its passion gradually

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Country Director in Shanghai, Shanghai (China)
    Former Employee - Country Director in Shanghai, Shanghai (China)

    I worked at MoneyGram International full-time (more than 8 years)

    Pros

    good salary, good training etc.

    Cons

    less investment in marketing, just maintain market share,

    Advice to ManagementAdvice

    be active

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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