Nationwide Building Society

  www.nationwide.co.uk
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Nationwide Building Society Reviews in United Kingdom

Updated 30 July 2014
Updated 30 July 2014
37 Reviews

3.5
37 Reviews
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Graham Beale
17 Ratings

32 Employee Reviews Back to all reviews

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  1.  

    Excellent, ethical, people focussed organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Graduate  in  Swindon, Wiltshire, South West England, England
    Current Employee - Human Resources Graduate in Swindon, Wiltshire, South West England, England

    Pros

    Really people orientated, genuinely care about the staff and the customers with good development opportunities. Wide variety of projects to get involved with.

    Cons

    FS provider not primarily based in the capital, comparatively small company with limited opportunity for moving location and therefore challenging to progress as quickly as other companies

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great experience but bad taste left

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Department  in  London, England
    Former Employee - Human Resources Department in London, England

    Pros

    A postive culture focused on growth. Passionate about customers which comes across in all strategies and departments, whether customer facing or not.

    Cons

    They don't handle and communicate change well, particular during organisational changes.
    Too much trust and autonomy given to the contract population.

    Advice to ManagementAdvice

    Be more transparent and gain buy-in from staff before forcing change. Think about the longer term, I saw changes implemented due to one person being given repsonsibility for an area, wreck it and leave. Each time this happens staff get that bit more dis-engaged.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Mostly good, some areas for improvement around progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant  in  Swindon, Wiltshire, South West England, England
    Current Employee - Accountant in Swindon, Wiltshire, South West England, England

    Pros

    Benefits of a large entity e.g. potential to move roles and gain more varied experience, good benefits, job security, nice building, flexitime allowed

    Cons

    Not very good at recognition or development - large entity negatives such as siloing, the potential to be forgotten about or not noticed, managers not knowing what the processes are

    Advice to ManagementAdvice

    Have a clear promotion policy and path to motivate people.

    Recommends
    Approves of CEO
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  5.  

    They PRIDE themselves on being a Mutual and being different to competitors but in reality they are a PLC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Swindon, Wiltshire, South West England, England
    Former Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England

    Pros

    Lots of opportunities and career progression
    Good package of benefits
    Salaries are competitive

    Cons

    They are continually making people redundant but do it in small tranches so as to avoid the adverse publicity that their peers get. Being under this pressure does not make for a good working environment.

    Advice to ManagementAdvice

    Weed out the weak managers who offer no support to their teams.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Nationwide - the PLC in 'mutual' sheepskin

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I worked with an absolutely amazing team, we all clicked immediately and worked together to create an amazing atmosphere for customers. I had an amazing boss. I cannot emphasise how important is this is. A poor boss at NBS will blame everyone but them selves.

    Cons

    Fluffy targets which are cloudy at best. Senior level managers who are so out of touch with reality. Chief executive who is more about penny pinching than innovation. Poor levels of promotion in rural areas. Would prefer to outsource than develop insiders. Does not reward customer service effectively. Poor salaries, nothing more than a housewives handbag salary. Very very poor union who is dangled by the strong of the chief execs

    Advice to ManagementAdvice

    Let the branch managers run the branches not the upper managers who have no idea. Innovate innovate innovate! Reward loyal staff, and sort out the roundabout of staff. Properly staff branches!!! Pay overtime instead of unpaid. Be transparent !

  7.  

    Used to love it but now thinking of throwing in the towel

    Current Employee - Adminiatrator  in  Swindon, Wiltshire, South West England, England
    Current Employee - Adminiatrator in Swindon, Wiltshire, South West England, England

    Pros

    Great bunch of people very comitted to doing the best job they can

    Cons

    Seems that they are trying to drive out the older staff

    Advice to ManagementAdvice

    Older staff can learn just as well -they sometimes take a bit longer is all

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Cheated

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great values, good oppertunities for the right people. Pay is fair.

    Cons

    The oppertunities were only available if your face fits, and you were based in the right building. I worked there as a temp and got on well for well over a year. I was given an oppertunity on a permenant contract and within 6 months was told that I didn't pass probation. Turns out they wanted the role based in the Swindon office. Even the union felt it was wrong that I was let go.

    Advice to ManagementAdvice

    Make your management team play fair. Take the advise of both the union and the case management team.

  9.  

    Incredible, customer orientated company with a true family spirit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Consultant  in  Sheffield, England
    Current Employee - Customer Service Consultant in Sheffield, England

    Pros

    The best things about working for them is the people you meet and the job you get to do. You make a real difference to peoples finances, and you go away feeling proud of that. The benefits are fantastic and you have alot of opportunities open up to you as you work there. By far the best company I have ever worked for.

    Cons

    Sometimes the job is difficult. You encounter situations where you just cant do enough for the people you are trying to help, and that is hard to deal with at times. Sometimes it feels like process gets in the way of success.

    Advice to ManagementAdvice

    Know the job your guys on the lowest levels are doing. Sometimes, we get changes put in place by people that don't do the job the changes affect, and it can often have disastrous impacts, leaving us to clear up the mess and communicate back what needs to be done to fix it. This could be so much easier if changes were run past people who were actually on the phones doing the job. A lot of changes make our job so much more difficult, but people higher up believe it is 'Making things simpler'.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    old school BS, struggling to be a bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Swindon, Wiltshire, South West England, England
    Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England

    Pros

    well known name in FS, rather stable organisation

    Cons

    they claim to be pride, but it is only a façade. Back-stabbing is a very popular sport, but few will admit it.
    low salaries, no training opportunity and old-fashion way of working. obsolete IT systems and cahotic environment. Too hierarchical organisation dows not help inner communication.

    Advice to ManagementAdvice

    start acting in alignment to your pride values.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    I love working for Nationwide.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Complaint Handler  in  Bournemouth, England
    Current Employee - Complaint Handler in Bournemouth, England

    Pros

    Great opportunities to develop and progress.
    Great respect for people and amazing values which I completely adhere with.
    Great opportunities to also develop interests and to express your individuality.

    Cons

    Low salaries respect the competition.

    Advice to ManagementAdvice

    Increase the progression opportunities in the Admin Centre in Bournemouth, as at the moment they are fewer than Swindon or Northampton.
    Consider the living allowance in Bournemouth, due to higher living costs, almost similar to London.

    Recommends
    Positive Outlook
    Approves of CEO

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