NeuStar
3.1 of 5 149 reviews
www.neustar.biz Sterling, VA 1000 to 5000 Employees

NeuStar Reviews in San Francisco, CA US

Updated Mar 14, 2014
All Employees Current Employees Only

2.5 2 reviews

                             

50% Approve of the CEO

NeuStar President and CEO Lisa A. Hook

Lisa A. Hook

(2 ratings)

8 Employee Reviews Back to all reviews
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3 people found this helpful  

Sad to see

Senior Account Executive (Former Employee)
San Francisco, CA (US)

I worked at NeuStar full-time for more than 3 years

ProsYou can’t beat the benefits. They are highly competitive in healthcare, 401k match. They also offer an employee stock purchase plan, although I’m not sure I’d call that a benefit at this point.

ConsMeet mini-microsoft. Neustar is a collection of companies all of whom have been purchased with the $400mm+/year the NPAC provides. The result is 30 companies within a (relatively small) company. Mix in a CEO who is trying to wedge her way into the online ad space but who lacks the ability to be a B-level sales rep in the industry. The result is she goes in the direction that the loudest bird in her ear suggests. Every couple of years there is a new direction being charted and it is increasingly being charted into waters that the executive team is unqualified to navigate. With each course correction there is a major acquisition and although the companies being acquired are increasingly smaller the egos of the executives brought aboard are increasingly large. With the NPAC going away top talent is leaving faster than low level talent can be fired (There is a lot of that too.)

Advice to Senior ManagementRide it out until the NPAC rebid process plays out. But, if it is lost the CEO and the people who ride her coattails need to be rapidly flushed and a person with his or her own vision needs to be brought in.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Neustar

Account Manager (Current Employee)
San Francisco, CA (US)

I have been working at NeuStar full-time for less than a year

Prosis a great company to work for excellent benefits.

ConsMicro Management. High turn over. Poor training.

Advice to Senior ManagementGive your staff a adequate amount of time to learn the technology especially when they are a top performer.

No, I would not recommend this company to a friend

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The used car sales of the technology world!

Account Executive (Former Employee)
Brisbane, CA (US)

I worked at NeuStar full-time for more than 3 years

ProsGreat compensation and recognition for top performers

ConsHigh turnover, solutions not competitive in the marketplace,

Advice to Senior ManagementDo more to help your reps be successful rather than simply micro managing them

No, I would not recommend this company to a friend

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A salesperson paradise

Account Executive (Current Employee)
Brisbane, CA (US)

I have been working at NeuStar

Prosa growing list of products to sell... a comp plan that rewards those that can close... advancement opportunity for those that are interested... great benefits

ConsSales Ops... they are the one weak link at Neustar... It's often times harder to sell a deal internally than it is to sell it externally... there is high turn over but that is true of any sales organization

Advice to Senior ManagementStop hiring people without relevant sales experience... The head count in sales is too high... A leaner more efficient sales staff will put up bigger numbers

Yes, I would recommend this company to a friend

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An opportunity to work alongside some very sharp people.

Global Account Manager (Former Employee)
Brisbane, CA (US)

I worked at NeuStar

ProsIt is a large, publicly traded company with opportunity to sell leading edge technology. There are weekly product training webinars.

ConsIt is a pressure filled atmosphere. You have to make alot of phone calls if you are in the sales department.

Advice to Senior ManagementThe new CEO should keep the innovation going, and develop plans to successfully compete with other companies in the same space.

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Do not take a job here if you are looking for a future with a company

Global Account Executive (Current Employee)
Brisbane, CA (US)

I have been working at NeuStar

ProsGreat products with an opportunity to become a great company.

ConsOverpriced DNS product that even management can't justify the price. Their only answer to the pricing objection is to throw 2 free months of service at the client on a "soft" contract that they count to their sales number, what a joke! Still being an employee here, I need to see a change at the top to want to stay here with the company in it's current panic mode state and looking to get rid of everybody on the bottom to justify their own jobs. The job gives you an ulcer. The management does 2 meetings a day with each other instead of being on the floor to help and assist newer reps ramping up, this is a horrible waste of time and upper management resources. The turnover rate at this company is higher than I have ever seen at another company in the Tech industry.

Advice to Senior ManagementGet rid of the Director of Sales, something has to change. Definition of insanity is doing the same thing over and over and expecting different results

No, I would not recommend this company to a friend

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Place you

Account Executive (Former Employee)
Brisbane, CA (US)

I worked at NeuStar

Pros-Supportive environment from peers
-Structured (for those who like structure)
-Improved training modules
-A great place to learn sales techniques and team atmosphere

Cons-Big disconnect from Management and Employees
-Limited professional and career advancement
-Relatively "unsecure"
-Products need to improve
-Promotions and raises are also quite infrequent.

Advice to Senior Management- lead by example and stop hiding behind the "good ole boy" network
- clearly communicate vision and strategy to employees
- be fair, promote good people, instead of hiring cronies
- stop using PIP's as a motivation tool
- switch corporate culture to cultivation and collaboration to improve productivity, pride, and self-motivation

No, I would not recommend this company to a friend

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Almost impossible to make the money they tell you in the interview / commission plan.

Account Executive (Former Employee)
Brisbane, CA (US)

I worked at NeuStar

ProsNeustar is a very very large organization, and with that comes the better reasons for working there. Benefits, time-off, etc. are very good with them. It is a relatively relaxed place to work and generally management has no problems with adjusting work schedules and or time off to suit your needs. Upper management has been making the attempt to provide the sales teams with more tools and good training. They have paid for many of these tools in the past and brought in some top notch training which will be very useful in future jobs. They have money and do invest in their employees.

ConsVery very unrealistic goals for the number of sales reps working there. Management believes so much that everyone with a website needs the product, but reality is there are many other solutions available for small to medium and even large companies at a much lower cost. The IT departments which are the targets of sales calls, have a very good understanding of the alternative solutions and are very hesitant to pay a price which is often five times higher than the next best solution.

Advice to Senior ManagementScale back the sales team.

No, I would not recommend this company to a friend

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NeuStar – Why Work for Us?

Company Facts • Headquarters: • Sterling, VA (USA) • Founded: • 1996 • President and CEO: • Lisa A. Hook • Stock Symbol: • June 2005 (NYSE: NSR) • Employees: • Approx. 1,500 worldwide • FY2011 Revenue… Full Overview

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Glassdoor is your free inside look at NeuStar reviews and ratings in San Francisco, CA — including employee satisfaction and approval rating for NeuStar CEO Lisa A. Hook. All 8 reviews posted anonymously by NeuStar employees.