Nordstrom Reviews in Chicago, IL

Updated 25 September 2014
Updated 25 September 2014
2,739 Reviews
3.5
2,739 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
1,803 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 118 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 221 reviews)


Cons
  • Variability in hours worked can make for difficult work life balance at times (in 109 reviews)

  • Long hours, especially during pre-sale times when you are needed to set up (in 171 reviews)

More Highlights

139 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Women's Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Schaumburg, IL (US)
    Former Employee - Sales Associate in Schaumburg, IL (US)

    I worked at Nordstrom full-time for more than a year

    Pros

    I found a job that I truly enjoyed. I was able to merchandise the clothes while working with GREAT co-workers.

    Cons

    If you don't enjoy working with people then do not work here. This is a very stressful job but if you enjoy working with the clothes then this is the job for you!

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate - Shoes  in  Chicago, IL (US)
    Former Employee - Sales Associate - Shoes in Chicago, IL (US)

    I worked at Nordstrom full-time for more than 8 years

    Pros

    The salary was good. work life balance could be okay dependent on the location.

    Cons

    always working on commission and having to meet the draw.

    Recommends
  3.  

    great if youre in a good department and good location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissioned Sales Associate  in  Schaumburg, IL (US)
    Former Employee - Commissioned Sales Associate in Schaumburg, IL (US)

    I worked at Nordstrom full-time for more than 3 years

    Pros

    great training and there is opportunity to grow since they promote from within....I personally don't want to live in Seattle where corporate is.

    Cons

    Favoritism is huge here as one could imagine...goals were pretty ridiculous at times

    Advice to ManagementAdvice

    Its obvious which employees are well liked and are on the fast track for management...if i get promoted to an asst manager position i shouldnt have to take a pay cut period

    Recommends
    Neutral Outlook
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  5.  

    Managers that just dont care.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cosmetics Sales Associate  in  Chicago, IL (US)
    Former Employee - Cosmetics Sales Associate in Chicago, IL (US)

    I worked at Nordstrom full-time for more than 3 years

    Pros

    Most of the customers are great. They love the store and really appreciate your help. You can make some real loyal customers and that is good when it comes to planning for events.

    Cons

    Some customers take advantage of the return policy, and those who work for commission can get it taken out of their check for up to a year if the items are returned.

    Advice to ManagementAdvice

    Appreciate your employees more, and make them feel comfortable to talk to you.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    The most unfulfilling, unrewarding job I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissioned Sales Associate  in  Chicago, IL (US)
    Former Employee - Commissioned Sales Associate in Chicago, IL (US)

    I worked at Nordstrom full-time for more than a year

    Pros

    A handful of my coworkers. That's about it. Even the discount sucks.

    Cons

    - Commission (in your interview, they're going to make it sound super great but trust me, making $2000 one week and $500 the next is not a way to live)
    - Management (I'll get to that below)
    - Retail hours/holiday hours/special sale hours. You basically have no life.

    Advice to ManagementAdvice

    This was my biggest problem. Management is brainwashed - they don't believe that employees should have a life outside of Nordstrom. I once requested off for family vacation and they asked me why I had to go. No, I'm not kidding. This happens with multiple employees and multiple different managers. They are the most un-encouraging managers I have ever known. If you don't sell what you're supposed to on a certain day, your job is threatened. For example, I'm from the Midwest. The Midwest has terrible winter weather. There was one day when it was -40 outside and I work in an outdoor mall. Not only did they keep the store open, but I got in trouble for not selling enough when there were about 10 customers in the entire store all day. They never cut you any slack for anything. You will feel so horrible about yourself and it will make your job harder and more miserable.

    My advice to management: chill out. A lot of employees that work at Nordstrom don't want to be there long, regardless of what they tell you. Don't treat them like this is their career - it's not. Encourage them to do well, and maybe they'll care about doing well.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Chicago, IL (US)
    Former Employee - Sales Associate in Chicago, IL (US)

    I worked at Nordstrom part-time for more than 3 years

    Pros

    Good commission. Friendly work environment.

    Cons

    Managers get too pushy about selling. Unfair scheduling.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Stopped caring about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Oak Brook, IL (US)
    Former Employee - Retail Sales Associate in Oak Brook, IL (US)

    I worked at Nordstrom full-time for more than 5 years

    Pros

    Could be fun occasionally depending on your co-workers

    Cons

    Solely commission-based.
    If you didn't keep up the number of hours worked they would cancel it month by month.

    Advice to ManagementAdvice

    Recognize which employees are maintaining the department and that some employees don't help with anything and only sell.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Worst Company to work for by far!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Chicago, IL (US)
    Current Employee - Barista in Chicago, IL (US)

    I have been working at Nordstrom full-time for more than a year

    Pros

    Good Pay, discounts at Store, Rack, E-Bar and Cafe and thats it. Benefits are good also, generous healthcare. Mostly monetary benefits.

    Cons

    Company culture, cliquey, fake management and sales people. No sense of community or equality. Not professional at all, very social if you know the right people or right look they want. Silent politics and hidden rules.

    Advice to ManagementAdvice

    Need to improve dynamics of company to accept all employees and promote from within.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Decent Place Lots of Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cosmetics Counter Manager  in  Chicago, IL (US)
    Former Employee - Cosmetics Counter Manager in Chicago, IL (US)

    I worked at Nordstrom full-time for more than a year

    Pros

    Working there could be enjoyable at times. You had somewhat free reign as long as your sales numbers were good. Fun environment.

    Cons

    Although you had to work weekends (or else you would suffer due to sales), holidays, and long hours on days of events and at Nordstrom that is a lot. Also, you have to be constantly stressed and worried about your numbers because if a return would come in it could ruin your day. Some "goals" are extremely hard to beat.

    Advice to ManagementAdvice

    Listen to employees rather than sit in your office staring at numbers for the day on a computer. Not everyday can be amazing!

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Awesome company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commissioned Sales Associate  in  Oak Brook, IL (US)
    Current Employee - Commissioned Sales Associate in Oak Brook, IL (US)

    I have been working at Nordstrom part-time for less than a year

    Pros

    Great pay was making almost 30k just part time, great environment, loved the culture, great benefits and incentives

    Cons

    Department manager was power hungry

    Advice to ManagementAdvice

    Make sure management is treating the employees with respect, especially on the sales floor.

    Recommends
    Positive Outlook
    Approves of CEO

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