Northwest Airlines
3.5 of 5 65 reviews
www.nwa.com Eagan, MN 5000+ Employees

Northwest Airlines Reviews

Updated Mar 19, 2014

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3.5 65 reviews

                             

57% Approve of the CEO

Northwest Airlines President and CEO Ed Bastian

Ed Bastian

(14 ratings)

68% of employees recommend this company to a friend
65 Employee Reviews
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Review Highlights

Pros:
  • "easily transfer to different work locations, great travel benefits"
    in 13 reviews
  • "Friendly and helpful colleagues, reasonable flight benefits and amazing learning opportunities"
    in 5 reviews
Cons:
  • "Having to take many pay cuts and benefits has been hard to take"
    in 4 reviews
  • "There is no job security and long term potential due to merger with Delta Airlines"
    in 3 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Outstanding company to work for.

Airline Pilot (Former Employee)
Detroit, MI (US)

I worked at Northwest Airlines full-time for more than 10 years

ProsGood pay, good hours, and the checks always cashed until the bankruptcy; however the management decided to save the pensions.

ConsDifficult management style, abrasive memorandum which was not needed or necessary.

Advice to Senior ManagementTreat employees like customers.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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Never a dull moment

Customer Service Agent (Former Employee)
Detroit, MI (US)

I worked at Northwest Airlines full-time for more than 10 years

ProsI love all the people I worked with; they are a stellar group of individuals. The work was interesting with a variety of options to choose from, there is a job to fit any personality type, and the flexible shifts were a blessing. If I hadn't been injured I would still be there.

ConsThe union; joining the union was a requirement I would rather have avoided. I've worked for both union and non-union companies and in my experience it is my opinion that they are a waste of my monthly dues. I would rather have saved that money and not had the union. They have outlived their usefulness and it's time for them to go the way of the dodo. If they were worth the thousands of dollars I paid them over the years I would still be working at Delta airlines.

Advice to Senior ManagementGet rid of the union to get rid of the dead weight, unproductive and disruptive employees, the ones who show up, punch-in and out but then disappear and/or don't actually do anything except collect a paycheck. That would allow you to retain and hire positive, functional/working employees who want to work, which in turn would boost morale, increase productivity and ultimately revenue.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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Good people, not a lot of opportunities

Customer Service Representative (Former Employee)
Bloomington, MN (US)

I worked at Northwest Airlines full-time for more than a year

ProsGood people, good training, decent offices

ConsLow pay, hard to advance quickly

Advice to Senior ManagementThey're merged now

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Fun

Customer Service/Reservation Sales (Former Employee)
Minneapolis, MN (US)

I worked at Northwest Airlines full-time for more than 8 years

Proseasily transfer to different work locations, great travel benefits

Conslow pay and benefits management has no backbone

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Never a dull moment.

Customer Service Representative (Former Employee)
Miami, FL (US)

I worked at Northwest Airlines full-time for more than 8 years

ProsChallenging at times but always interesting dealing with the public when they are traveling. Good benefits - health insurance, vacation pay, sick pay, holidays and travel benefits.

ConsCan be hectic with weather delays and maintenance delays. Working major holidays,nights,and weekends. Some shifts can include odd hours, afternoon shifts and or midnight shifts.

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The airline industry is not what it used to be.

Ramp Agent (Current Employee)
Detroit, MI (US)

I have been working at Northwest Airlines full-time for more than 10 years

ProsTravel, sometimes a fun job, nice in summer to work outside, good people

ConsWeather in the winter, no career advancement opportunities, horrible management, no longer a "career", it's now just "a job".

No, I would not recommend this company to a friend

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Great place to work

RSA and CSA (Former Employee)
Detroit, MI (US)

I worked at Northwest Airlines full-time for more than 10 years

ProsEveryone works together, excellent training program and follow-up through probation. Knowledgeable and fair management staff.

ConsReservations sales agents have metrics to adhere to. Inbound sales skills required to meet and exceed sales goals.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Place to work where your opinion mattered

Anonymous Employee (Former Employee)

I worked at Northwest Airlines

ProsLots of challenge and variety in the work, always something new to work on, given opportunity to refine and improve at every juncture.

Conslittle economic security, broken promises, us vs them mentality that finally dissipated towords the end

Advice to Senior ManagementLook for a new job

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Great place to work.

Anonymous Employee (Current Employee)

I have been working at Northwest Airlines

ProsGreat benefits and a lot of wonderful people to work with

ConsMerged with Delta and most jobs moved out of state.

Advice to Senior Managementshould not have merged with Delta.

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  • No Opinion of CEO

 

Manager

Finance Manager (Former Employee)
Minneapolis, MN (US)

I worked at Northwest Airlines full-time for more than 3 years

ProsGood employer, strong base compensation and good benefits

ConsCould do a better job at bonus pool and profit sharing

Yes, I would recommend this company to a friend

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