Office Depot

  www.officedepot.com
  www.officedepot.com

Office Depot Reviews

Updated 19 December 2014
Updated 19 December 2014
1,514 Reviews
2.8
1,514 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Office Depot Chairman & CEO Roland C. Smith
Roland C. Smith
210 Ratings

Review Highlights

Pros
  • Company is well focus to create customer service as their number goal (in 67 reviews)

  • Flexible Schedule - Basically get to create you own schedule (in 55 reviews)


Cons
  • Upper Management is not concerned with anyone developing their career (in 71 reviews)

  • Minimum wage employees are hard to get great results like the company wants (in 66 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A company full of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing & Merchandising in London, England
    Former Employee - Marketing & Merchandising in London, England

    I worked at Office Depot full-time (more than 8 years)

    Pros

    Salary and benefits are fine. Growth opportunities if you have the entrepreneur and know how to manage internal politics.

    Cons

    Due to the location, there is not really a diverse team (different nationalities & backgrounds) the company spends too much time reorganising the business (every two years) and instead of understanding customers.

    Advice to ManagementAdvice

    The benefit of the whole company should be priority, instead of individual careers and egos.

    Recommends
    Neutral Outlook
  2.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Office Depot full-time (more than 8 years)

    Pros

    I worked for Office Depot in the UK and can say honestly that overall they are a great company to work for. The benefits are good, with private health care, eye tests, enhanced holidays on longer service and more importantly great people.

    Cons

    Personal development seems to take place with senior management more than the regular staff. This needs to be addressed. Some not all of the managers like to micro manage which has quite a negative impact on you. Lots of pressure to please customers which I don't disagree with however should employ more staff

    Advice to ManagementAdvice

    Support people in their development not just senior managers

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Managed by people who do not care about the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Consultant in London, England
    Current Employee - IT Consultant in London, England

    I have been working at Office Depot full-time (less than an year)

    Pros

    Warehouse facilities however not fully used
    Merge with Office Max
    Great training department

    Cons

    Managers who represent suppliers interests esp. one consulting company
    Money wasted on IT projects
    Over-employment
    No vision
    No culture, no values, hypocrisy
    Outsourced IT helpdesk below any standards

    Advice to ManagementAdvice

    Revise IT projects in Europe and how money is spent. Make sure that managers' past employment do not influence suppliers choice....

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    A company that lacks appreciation or respect for its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Office Depot part-time (less than an year)

    Pros

    This job provided me flexible part time work while I was in college. The interview was fairly easy, and the general manager was friendly (but rarely seen).

    Cons

    There was no training. They literally walked me out to the sales floor and told me to start helping customers on my first day. It felt like I was being thrown to the wolves. Eventually I navigated my way around the business, and began to build confidence through my own self-training. After a month, my numbers were three times the next highest sales associate, and seven times the quota set for us. Despite this, I was still treated rudely by managers outside of my department- one time I was berated for taking a break that had been approved by my department manager and coworkers.

    Advice to ManagementAdvice

    When employees are surveyed about what they value most in their employer, respect and appreciation beat benefits and wages. I was willing to (and I did) give this job my best effort even though I was only being paid around minimum wage; however, I quit because I was neither respected or appreciated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    The green shoots of recovery are starting to appear...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Accountant in Leicester, England
    Current Employee - Accountant in Leicester, England

    I have been working at Office Depot

    Pros

    Interesting work and challenging times. Office Depot UK are trying to drag themselves out of a poor last few years' performance which provides opportunities for employees with the enthusiasm to drive change. A number of Board-Level changes seems to have revitalised senior management and new business initiatives are showing promising early signs.

    Cons

    Staff morale seems to be taking a backseat in the relentless, US-led, drive to reduce operating costs to an unsustainable level. Some departments seem poorly managed and appear to operate inefficiently. Sometimes it feels like good work goes unappreciated and others are rewarded simply for doing their job rather than overperforming.

    Advice to ManagementAdvice

    Pay more attention to the needs of your staff. Say "No" to the US once in a while.

    Disapproves of CEO
  7.  

    Great for Part time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Lexington, SC (US)
    Current Employee - Customer Service Specialist in Lexington, SC (US)

    I have been working at Office Depot part-time (less than an year)

    Pros

    I worked at the Office Depot in Lexington, SC for about 4 months, and we had a very experienced, intelligent team of people that genuinely cared about giving the customer a good experience.

    Cons

    There was a very loose system of giving credit to selling protection plans where the cashiers would take credit for selling the plan after the sales team did all of the work. If you didn't follow that customer all the way through the POS process, there was a chance you wouldn't get rewarded for your hard work. Also, the inventory system was constantly wrong and we would tell the customers that we had an item in stock when indeed we did not.

    Advice to ManagementAdvice

    Set more reasonable sales goals. Also, make sure the entire team is trained in using the inventory system so that when an item is sold, it will no longer appear in the system.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Loved the company and would still be there if not for merger layoff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Office Depot

    Pros

    Good chances for advancement, great benefits.

    Cons

    Management has lost that human touch

    Advice to ManagementAdvice

    WHen you are conducting layoffs, do it person to person instead of a recorded message.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Okay Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager in Seattle, WA (US)
    Former Employee - Department Manager in Seattle, WA (US)

    I worked at Office Depot

    Pros

    They will never fire you as long as you do your job. That being said the job is pretty demanding. You run the floor and you are also overseeing all cash office and back office. They gutted all non-manager full time positions and basically left you with cashiers and floor sales associates.

    Cons

    They will never promote you. You will end up training off the street people to be store manager while you get passed over again and again. I literally saw people with no experience and a bachelor's degree get store manager while I was told no promotions were available to me.

    Advice to ManagementAdvice

    Look at the talent pool within the company for senior positions (ie store manager)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Customer experience manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Office Depot full-time (more than 8 years)

    Pros

    U meet nice people, pay Is ok.

    Cons

    Lots of rude customers in copy and print area.

    Doesn't Recommend
    Negative Outlook
  11.  

    Company is going through alot of changes and customers believe they are over priced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Office Depot full-time (more than an year)

    Pros

    They have a wide variety of products to choose from.

    Cons

    The workers are chosen very poorly. Managers don't hire competent sales help. They are paid the same as competent employees. The managers are just trying to get warm bodies.

    Advice to ManagementAdvice

    I would advise the management to be consistent and hire qualified employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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