PNC Financial Services Group

  www.pnc.com
  www.pnc.com
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PNC Financial Services Group Reviews

Updated 18 September 2014
Updated 18 September 2014
1,102 Reviews
3.2
1,102 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
271 Ratings

Review Highlights

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance (in 92 reviews)

  • Great starting salary with good benefits and exposure to senior management (in 68 reviews)


Cons
  • upper management no clue what's going on with the new universal branch idea (in 48 reviews)

  • Work life balance could be better depending on what department you are in (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    PNC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Supervisor  in  Penn Pitt, PA (US)
    Current Employee - Operations Supervisor in Penn Pitt, PA (US)

    I have been working at PNC Financial Services Group full-time for more than 5 years

    Pros

    Vast opportunity, and good vision by top management. Varied jobs create an interesting work day and environment. Overall an ok place to work.

    Cons

    Middle management is unfocused and difficult to work with. Very territorial and recent accusations have only help to cement that type of culture. This destroys morale.

    Advice to ManagementAdvice

    A better understand of the operation top to bottom and bottom to top. To have concern over productivity over the metrics of a Lean Six Sigma program.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Constant push to sell with low payouts for tellers compared to mgmt. Pay/merit increases extremely low for tellers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  Myrtle Beach, SC (US)
    Former Employee - Teller in Myrtle Beach, SC (US)

    I worked at PNC Financial Services Group full-time for more than 3 years

    Pros

    Had friendly coworkers and worked inside

    Cons

    Lack of staff
    Some Gallup survey questions unrealistic
    Low pay scale for Tellers in relation to responsibilities

    Advice to ManagementAdvice

    Revisit Gallup questions; reward tellers with merit increases in line with their contribution to PNC. Work harder to retain valuable employees (assets) with not just recognition, but monetary awards. Your tellers work hard to keep your customers happy and being on the front line is difficult, at best, dealing with the public. Stop taking staff away for meetings (on how to sell sell sell) from already staff-strapped offices.... Leads to unhappy customers, which leads to low Gallup/CIQ, which ultimately effects the branch, right down to the teller and through no fault of their own. Be more realistic for the front line and not by increasing the CIQ metric goals.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Mixed. Great professionals to work with but tremendous change happening in the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer Senior  in  Pittsburgh, PA (US)
    Current Employee - Software Engineer Senior in Pittsburgh, PA (US)

    I have been working at PNC Financial Services Group full-time for more than 10 years

    Pros

    The people who you work with are amazing and always professional. This is a large company and they want you to learn and grow. There is plenty of opportunity to move up as long as you are willing to move around. They also provide the benefit of working from home if needed.

    Cons

    The organization is going through a ton of change right now in its culture. So, there is a lot of overwork due to political maneuvering within the middle layers. A ton of new policies are being put in place without a set procedure to fulfill those policies. This causes double or triple the work to complete anything. This could also be due to a culture being put in place that needs a certain level of positions filled which currently are not.

    Advice to ManagementAdvice

    The policies being put in place are well thought out and have a good purpose but middle management is putting not so well thought out procedures in place making "getting things done" almost impossible.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    A steady destination employer for many in Pittsburgh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources  in  Pittsburgh, PA (US)
    Current Employee - Human Resources in Pittsburgh, PA (US)

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    Opportunity for career growth in some areas of the bank; consistent and steady performer in the financial services area; community awareness and involvement

    Cons

    Not a terribly progressive thought culture - many interested in maintaining status quo; new leaders from the outside have a very difficult time breaking down barriers; comp and benefits are not competitive outside of Pittsburgh; low-risk investment strategy has permeated into the people culture

    Advice to ManagementAdvice

    Break down the siloes and focus on cross-functional development of employees - take some risks to develop employees and the business

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    A passionate culture entrentched in an outdated operating model

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group full-time

    Pros

    Very relaxed work environment, PNC has a poor tracking system for employee attendance

    Great opportunities for college grads, average pay/low responsibility means you can spend lots of time learning about the industry instead of doing grunt work.

    Cons

    Firm software (email, client management system, intraweb) - all are outdated and kill productivity

    Overly diverse work force - stemming from the merger based growth over the past 7 years

    Advice to ManagementAdvice

    The archaic nature of the systems means that productivity is strangled. I spend 2-3 hours a day manually entering information/dealing with system related issues that other institutions automate. I cannot see how PNC will become a market leader if they do not have the basic programs needed to do it. The fact that the company still uses Lotus notes as the primary email client is a joke.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    3 small banks trying to be one big bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager  in  Fort Lauderdale, FL (US)
    Current Employee - Branch Manager in Fort Lauderdale, FL (US)

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    Growing market, newer to area, most clients have never heard of it yet. A lot of money spent on promotions. Good work life balance.

    Cons

    Human sigma culture that is preached, goes overboard with employees and not utilized with managers. Still working off a "widget" based model versus a profitability model in the new centers. There is still a large click left over from the National City merger. If you are part of that, you can do no wrong and promotions are abound, leaving mediocre management & a lot fluff positions. Pay scales need to be adjusted to market to attract top talent & retain current. CFO put it best, we are 3 small banks (PNC, National City & RBC) trying to make one large bank. The technology is way behind, still using Lotus Notes email , underwriting is disorganized and spend too much on junk promotions (ice cream give away, grand opening ($25k budget) that should be reinvested into better pay & technology. Spending $100 (on lunches, giveaways etc) to get 1 account is seen as a success.

    Advice to ManagementAdvice

    Adjust pay scales to market, break up NCB clicks and focus on profitability versus widget production. Create accountability past the branch manager. Offer any customer $100 to open quality account vs spending it on snacks to attract customers. Finally, stop postponing Outlook !!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Working at PNC was a great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager  in  Indianapolis, IN (US)
    Former Employee - Branch Manager in Indianapolis, IN (US)

    I worked at PNC Financial Services Group full-time for more than a year

    Pros

    There were good incentive packages and good benefits.

    Cons

    There were very stringent goals that were not achievable in the branch system with customers now going to more of an online approach.

    Advice to ManagementAdvice

    Get into the trenches with front line staff.

    Recommends
    Neutral Outlook
  9. 1 person found this helpful  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PNC Financial Services Group

    Pros

    easy job
    growth opportunity
    nice people
    easy job
    growth opportunity
    nice people
    easy job
    growth opportunity
    nice people
    easy job
    growth opportunity
    nice people

    Cons

    limited staff
    long hours
    no breaks
    limited staff
    long hours
    no breaks
    limited staff
    long hours
    no breaks
    limited staff
    long hours
    no breaks
    limited staff
    long hours
    no breaks

    Advice to ManagementAdvice

    better staffing

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    PNC Recruiter

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group

    Pros

    Top Talent Training and resources

    Cons

    Communication ability to advance can be limited

    Advice to ManagementAdvice

    act on Gallup recommendations

  11. 3 people found this helpful  

    Great company to work for but position(s) can be difficult and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Support Specialist II  in  Brecksville, OH (US)
    Current Employee - Loan Support Specialist II in Brecksville, OH (US)

    I have been working at PNC Financial Services Group full-time for more than 3 years

    Pros

    It's a great company to work for. They offer good vacation time, health benefits are decent, they have a great volunteer program that you're able to devote time to during work hours, they give back to the community, etc. Depending on your position, typically pretty laid back about time off, calling off, etc. Values family life.

    Cons

    Underpaid, you are held to the accountability that you will help develop new procedures and processes, train new employees, etc. but paid the minimum. Processes change very often by managers but never consulting the specialists (who do the job everyday).

    Doesn't Recommend
    Approves of CEO

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