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Panera Bread Reviews

Updated 24 April 2015
1712 reviews filtered by
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3.0
1,712 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Panera Bread CEO Ronald Shaich
Ronald Shaich
355 Ratings

Pros
  • You get a discount on food and I met a lot of great people working there (in 96 reviews)

  • My department is really good about work-life balance and allowing flexible hours (in 57 reviews)

Cons
  • Careless and lazy managers well as very low pay for amount of work that is needed (in 30 reviews)

  • A LOT of hardwork only to get paid a dollar more than minimum wage (in 52 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. An excellent place to work, a great company that really cares for its customers and the quality of service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dining Room/Cashier in Redlands, CA (US)
    Current Employee - Dining Room/Cashier in Redlands, CA (US)

    I have been working at Panera Bread part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Easy to be cross trained, understanding managers, enjoyable coworkers, very flexible schedules, great job for students, 65% discount on days that you work, health insurance, a company with a very sound and genuine outlook for its customers and the quality of customer service as well as the quality of their product.

    Cons

    Honestly this place is an excellent company to work for. The only thing I can really think of would be that since there are a lot of employees, hours can be difficult to get at times, especially when new employees are being hired and trained.

  2. Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Panera Bread

    Pros

    Great work culture and work /life balance

    Cons

    Competitive market and the work can get monotonous

  3. Fun, Friendly, and Helpful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Associate in Grand Rapids, MI (US)
    Current Employee - Associate in Grand Rapids, MI (US)

    I have been working at Panera Bread part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Discount, Work with Food, Meet People, Great Coworkers, Fast and Easy Training

    Cons

    Scattered Management, Guests complaints, Gets busy quick

    Advice to Management

    Get more knowledge of managers when picking new GM

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Director of Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at Panera Bread full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great growing national brand and leader in it's category.

    Cons

    Company still trying to figure out how to stay relevant and compete with all the new-comers to the segment.

    Advice to Management

    SImplify. Be consistently good at fewer things.

  6. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Trainer in Pasadena, CA (US)
    Current Employee - Associate Trainer in Pasadena, CA (US)

    I have been working at Panera Bread full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very flexible with hours, good company values, managers are willing to work around school and family! Loved working here

    Cons

    Customers can be very rude. The new system panera is trying out makes your job harder than it has to be sometimes.

    Advice to Management

    Managers are sometimes unprofessional and tried too much to mingle with the associates rather than actually do their own job.

  7. Night baker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Panera Bread

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fun environment, benefits and location

    Cons

    Wages, turnover and always changing

  8. Helpful (1)

    Experience varies store to store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Panera Bread full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    65% on food
    Work with your schedule

    Cons

    Understaffed store= high stress
    GM has favorites

    Advice to Management

    Get rid of the stressing Shift Supervisor and the store will not be going downhill

  9. Helpful (2)

    There are high expectations for attitude, detail, and urgency which will frustrate you but also teach you a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Trainer in Stillwater, OK (US)
    Former Employee - Associate Trainer in Stillwater, OK (US)

    I worked at Panera Bread full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working in a high stress environment with a small group of people creates an almost family like atmosphere.
    The food is delicious and "nutritious" (lol) and you will get addicted to eating it everyday. 60% discount within thirty minutes before or after shift or during a break (if you are lucky enough to get one)
    You will get much experience in customer service as the customer base there is mostly the over-privileged and they are sometimes very hard to please.
    There is also a very loyal group of customers that you will see all the time and you will learn what they like and they will know you by name. a very good feeling.
    I enjoyed the attention to detail that goes into making everything perfect for the customer but some people just want to get thru a shift. If you are the latter Panera isnt for you.
    Bakery goods are made fresh every morning so if you are closing and there is still plenty of treats to give to donations you might get to take half a loaf of bread or some sweets home. yum!

    Cons

    -long shifts sometimes with no break or opportunity to eat/drink. practically extortion.
    -always seem under staffed. unreasonable order completion time demands
    -lots of multitasking and double duty deployment (i.e. doing the work that they should have another person doing while still completing your own responsibilities.)
    -you work as hard if not harder than most food service workers and yet cannot earn tips.
    -customers cannot understand why they are spending so much money on a sandwich and will complain about the prices everyday. "no, we do not have a dollar menu"
    -"no, we do not have gluten free bread" (gtfo) ad infinatum

    Advice to Management

    leadership comes from the front, not from behind a desk.

  10. Fun work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Trainer in Dickson City, PA (US)
    Former Employee - Associate Trainer in Dickson City, PA (US)

    I worked at Panera Bread

    Pros

    Higher than average starting wage
    Flexible scheduling
    Friendly coworkers and management

    Cons

    Low raises
    Corporate direction seems to change often

  11. Experience in this job is nothing I would have expected.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wayne, NJ (US)
    Current Employee - Anonymous Employee in Wayne, NJ (US)

    I have been working at Panera Bread part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good discount on food, great coworkers, everyone's a family, and great skills learned.

    Cons

    You have to pay for food, no breaks, inconsistent of workers to leave things a mess, day people don't care of the mess they make, and to slow of changing your position.

    Advice to Management

    Treat workers as if they aren't slaves. Give more opportunities to workers.

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