Panera Bread

www.panerabread.com
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Panera Bread Reviews

Updated 4 March 2015
Updated 4 March 2015
1,568 Reviews
3.1
1,568 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Panera Bread CEO Ronald Shaich
Ronald Shaich
302 Ratings

Review Highlights

Pros
  • You get a discount on food and I met a lot of great people working there (in 96 reviews)

  • My department is really good about work-life balance and allowing flexible hours (in 57 reviews)


Cons
  • Careless and lazy managers well as very low pay for amount of work that is needed (in 30 reviews)

  • A LOT of hardwork only to get paid a dollar more than minimum wage (in 52 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Shift Supervisor, mostly nights

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Panera Bread

    Pros

    Fast-paced environment, good leadership, fun coworkers

    Cons

    Long, tiresome hours; always on your feet; customers can be a miserable thing

    Advice to ManagementAdvice

    Keep staff morale up - have fun with the team.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Not bad

    Current Employee - Lead Associate in Philadelphia, PA (US)
    Current Employee - Lead Associate in Philadelphia, PA (US)

    I have been working at Panera Bread (more than a year)

    Pros

    Good management at my store, promotions

    Cons

    Some managers fail to recognize good, hard-work

    Advice to ManagementAdvice

    Always recognize good work and employees to keep a well ran store in good shape

  3.  

    Landmark Center Panera in Boston.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Boston, MA (US)
    Former Employee - Sales Associate in Boston, MA (US)

    I worked at Panera Bread full-time (less than a year)

    Pros

    Flexible Schedule, they need the staff so won't fire you if you have to call out or are late, really lovely managers (well 3/5 are). They close when the weather is bad. You get the pastries when they break, and get a discount on food. Good passing through, college or high school job

    Cons

    It gets super busy, so if you are working register (like I was for a period) you are taking orders non-stop 11-1/2:30. Or if you are working table service you really get a workout (could be pro haha).
    The uniform sucks and is enforced.

    Advice to ManagementAdvice

    Let women do bike deliveries if they want (hello its 2015), fire incompetent managers, give people the raises they deserve.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Love/Hate relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Branson, MO (US)
    Current Employee - Associate in Branson, MO (US)

    I have been working at Panera Bread full-time (more than a year)

    Pros

    Fun atmosphere, great employees and managers

    Cons

    Low pay for associates. Very fast paced work.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Easy job for decent money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Buffalo, NY (US)
    Current Employee - Trainer in Buffalo, NY (US)

    I have been working at Panera Bread part-time (more than a year)

    Pros

    The people there are great and work as a crew. Our location has nice guests who rarely complain, which is rare for food joints. The job is easy enough and not stressful on Drive Thru or Cash.

    Cons

    You are in a tight space in the back so you can't avoid anyone unlike big retail stores.

    Advice to ManagementAdvice

    I don't have any advice to management because there is nothing going wrong in my store.

    Recommends
    Positive Outlook
  7. 1 person found this helpful  

    Great work culture - this company cares.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Panera Bread full-time (more than 5 years)

    Pros

    Decent shifts - you either work morning, mid, or close.
    Great salary for managers.
    Good benefits for corporate stores - 401k for management, vacation time for salary & hourly employees, good health benefits also for salary & hourly employees.
    Regular customers are a joy.
    Associates are great & it's fun to watch them grow.
    Lots of internal growth.
    Lots of community involvement - food donations, fundraisers, etc.
    Friends in Knead helps employees through financial hardships.

    Cons

    Franchise stores do not offer the same benefits as corporate stores - no vacation time or health benefits for hourly employees, and 401k for salary managers in some franchises.
    Fluctuating schedule - it constantly changes.
    Early open & semi-late close - open is at 5 am and closing ends around 11-12 pm.
    Hourly associates pay is not as good as some competitors (mostly around $8-$9 per hour)
    Shift managers make around $11 an hour but are required to perform most if not all management duties

    Advice to ManagementAdvice

    Corporate really needs to keep a close eye on franchise stores. A lot of the cultural values & concept essences are not being followed. Many short cuts are taken - even to the extent of fudging inventory counts and altering associate hours. I've seen some associates not be paid for a week (the hours just weren't entered), and I've seen some hours roll over to the next week so they avoid OT and cut back on labor. The corporate stores are usually great - I wish it was like that in every store regardless of if it's a franchise or corporate store.

    Recommends
    Positive Outlook
  8.  

    Awesome company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Panera Bread full-time (more than a year)

    Pros

    Excellent salary and great customers

    Cons

    The learning curve at different cafes

    Advice to ManagementAdvice

    Upper management is good I would like more hours to get my schedule done

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Employee for 3 Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Huntersville, NC (US)
    Former Employee - Anonymous Employee in Huntersville, NC (US)

    I worked at Panera Bread part-time (more than 3 years)

    Pros

    Fun people to work with, always kept busy, a couple different positions to work in, and you get a pretty good discount while on the clock.

    Cons

    Yearly raises are only about 10 cents if you're lucky and evaluations usually occur when college students are in school.

    Advice to ManagementAdvice

    Have employee evaluations more often so that hard work is recognized and appreciated. Also E-learning needs to be eliminated.

    Recommends
    Positive Outlook
  10.  

    Great first job :)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in Louisville, KY (US)
    Former Employee - Associate in Louisville, KY (US)

    I worked at Panera Bread part-time (less than a year)

    Pros

    The atmosphere was very welcoming. I had brilliant coworkers and managers that seemed to genuinely care. I had a great time working because of this and the brand of customers that we got. There were plenty of friendly regulars and families. In all, an average shoft was fun and satisfying. Even the intense rushes were more exciting than stressful.

    Discounts were pretty decent, 65% around shifts and free loaves of bread each week.

    Once you get the hang of things, the job is pretty simple. I, for the most part, was a cashier. The first 'rule' you learn is that you have the power to break most rules in order to satisfy a customer. This made settling customer disputes simple and is great for learning customer service in general.
    If you're assigned on the line, the set up is simple. Customer requests and meal changes were simple to track.

    Flexible hours.

    Cons

    Initial training could have been more in depth. The e-learning sessions are informative but you usually don't retail much. On the job training is done by other employees, so the quality of your training could vary. Of course, you could always ask for more detail from managers or shift supervisors.

    I had some scheduling issues that were never really fully resolved.

    Advice to ManagementAdvice

    Managers, please consult the availability of employees before scheduling! We let you know for a reason.

    Recommends
    Neutral Outlook
    No opinion of CEO

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