Paychex

  www.paychex.com
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Paychex Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.3 594 reviews

80% Approve of the CEO

Paychex President and CEO Martin Mucci

Martin Mucci

(237 ratings)

64% of employees recommend this company to a friend

Review Highlights

Pros
  • I have a great work/life balance and exceed quota just about every month(in 38 reviews)

  • Professional company, takes care of their employees, great benefits(in 48 reviews)


Cons
  • As a supervisor, I have experienced more demands lately in terms of work-life balance(in 15 reviews)

  • The working relationship between HRGs and Sales Reps is volatile at best(in 27 reviews)

594 Employee Reviews
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    • Culture & Values
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    3 people found this helpful  

    Wonderful experience in sales at Paychex

    Core Sales Representative (Former Employee) Irving, TX (US)

    Pros-Definitely depends on the office, but in Irving (Dallas) the managers are hands down, amazing and very eager to help and truly want you to succeed. Plus, this office was a "mega branch" and produced 4-5 times as much as other branches, so I guess we got away with more :)
    -Flexible schedule, its outside sales.
    -Very friendly atmosphere, and peers that always help each other.
    -Great way of life if you simply do your job and work hard. Three of the coworkers on my team were working Moms and made a VERY comfortable lifestyle. If you simply hit your goals you should bring in 60-80 OTE. If you go over and beyond to hit the annual sales incentive trip, you bring in much more (stress though is at an all time high, but its worth it)!
    -Monthly celebrations when your team has a successful month
    -Great, great benefits. Medical, dental, vision, 401k.
    -Vacation is rolled over every year and adds up if its not used...woo hoo! I cashed all my vacay in when I left.
    -Managers very lenient on PTO
    -Paychex on your resume looks great

    Cons-If you have little to no sales experience you usually start out as a TRR (territory ready rep) and you split each sale with the designated rep for that territory. Getting half commission sucks, but after a year you learn all of the ropes and are very thankful for being promoted to manage your own territory.
    -Sales is tough in itself, but I also believe some of your success depends on the territory you are given. After becoming a full rep I started out with a few zip codes around the city, and was also given an "expansion territory" an hour and a half south of my normal zip codes. This expansion territory, along with others, was very tough to grow. Only a few sales came out of it...so thankfully after 2 years Paychex accepted that the territories far away just weren't worth the time/money/energy to manage and stuck with the general metroplex zip codes to assign.
    -Negatives. Negative sales suck SO bad. If you bring on a client and they do not process enough payrolls to be profitable to Paychex, you get negative commission. Sometimes if you are lucky, you can sweet talk the clients out of quitting early and changing their mind...BUT sometimes negatives cannot be avoided because of business partners splitting ways, other problems, etc and there is literally nothing you can do. Negatives only happen about 2-3 times a year, but no one ever wants them!
    -The only other potential con are the partners you work with. You have partners for 401k, benefits and other "add-ons" to payroll to help you win a sale. Some partners are awesome and help you close the deal (which is the goal, duh!) and some partners just. are. not. great. people. They think their business is more important than yours and don't go out of their way to make the appointments you set, but yet they hound you to take them on lunches with your CPAs (CPAs are Paychex's biggest referral source, and only Core Sales gets to call on them) and then they "take over" the appointment if you let them. You can't let this happen, and must communicate with the partners that you do feel are overpowering and tell them straight-up what you want.

    Advice to Senior ManagementI loved my experience with Paychex, and I wouldn't have traded it for anything. I made a great life there, amazing friends, built my resume up so much...I only left because I was moving and would've had to start all over in sales in another office. BUT it would be so helpful if Paychex implemented residuals. Unparalleled customer service is something Paychex was founded upon, so why not reward us for keeping a client past 3 months? It's in our best interest to keep the clients because that's how I received many of my referrals, but it would be nice to get an extra incentive. Even just a small amount!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    excellent

    Anonymous Employee (Current Employee)

    Prosatmosphere, benefits, training, hours, and mgmt

    Consslow work load, inconsistency, lots of meetings, overload of information in the beginning, incentive program

    Advice to Senior Managementn/a

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    A very stable, steady-growing company.

    Anonymous Employee (Current Employee) Rochester, NY (US)

    ProsPaychex provides very competitive benefits and treats their employees very well. The senior leadership team is very capable and steers this ship directly toward our company and organizational goals.

    ConsThis company is a little slow to conform to some of the industry norms. But, when they do, they make a full commitment and jump right in with both feet.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    2 people found this helpful  

    Paychex Payroll Services

    Sales Representative (Former Employee) South Bend, IN (US)

    ProsGreat commissions. I was in an emerging territory so I was paid at 3x and had a higher base.

    ConsMuch pressure to deliver monthly numbers, once the one month party was over the grind for the following month started which really added pressure. I was doing well so that was OK

    Advice to Senior Managementtake local market conditions into goaling

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    HRG

    HRG (Current Employee)

    Prostraining, time off, stability, benefits

    Consno upward mobility or professional development

    Advice to Senior Managementfocus on developing talent

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • Approves of CEO

     

    Great company to work for

    Sales Engineer (Current Employee) Sacramento, CA (US)

    ProsGood benefits, supportive and safe culture, excellent company values and a new industry leading product.
    I've worked for Paychex for 8 years and have always been treated well. Management is focused on career development for all employees. The culture is focused on great customer service and that relates to employees as well as clients.

    ConsI have very little to complain about. Compensation (salary) is a little lower than I would like but who can't say that? The option of working from home offsets that quite a bit.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

    2 people found this helpful  

    Sr Sales Consultant

    Anonymous Employee (Current Employee)

    ProsGreat company, Great People, Great product, and Great Service.

    ConsLack of Residual Income for sales team.

    Advice to Senior ManagementInsure that financial incentives are tied to company values / mission.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Flexible Work Environment, Compensation Leaves Something to Be Desired

    Anonymous Employee (Former Employee)

    Proswork/life balance, flexibility, abundant time off options, coworkers were great. While I was there several family situations arose and my department was excellent about getting me the time and support I needed to be able to handle them. My hours were fair, but there were many occasions where I had no choice but to stay late because there were so few of us.

    Consmanagement is inconsistent in quality, compensation lower than other places, many positions require a one year commitment before transfer or promotion. Field employees would sometimes set expectations with customers that we would not be able to fulfill.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    401K Specialist

    401k Specialist (Current Employee) Rochester, NY (US)

    ProsBenefits,opportunities for advancement and can relocate and still have a job.

    ConsCompensation!!! Overall a great company to work for.

    Advice to Senior ManagementBetter pay

    1 person found this helpful  

    Right Job at the Wrong Time

    Anonymous Employee (Former Employee)

    ProsBase plus Commission
    Sales Partners across departments
    Training

    ConsOperations disconnect with Sales
    Lead Generation

    Advice to Senior Managementnone

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