Paychex

www.paychex.com

Paychex Reviews

Updated 25 January 2015
Updated 25 January 2015
709 Reviews
3.7
709 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Paychex President and CEO Martin Mucci
Martin Mucci
317 Ratings

Review Highlights

Pros
  • I have a great work/life balance and exceed quota just about every month (in 48 reviews)

  • Professional company, takes care of their employees, great benefits (in 54 reviews)


Cons
  • As a supervisor, I have experienced more demands lately in terms of work-life balance (in 16 reviews)

  • The working relationship between HRGs and Sales Reps is volatile at best (in 32 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good pay and work environment, tedious and repetitive work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fulfillment Specialist in Kennesaw, GA (US)
    Current Employee - Fulfillment Specialist in Kennesaw, GA (US)

    I have been working at Paychex part-time (less than an year)

    Pros

    Good pay for an entry-level job requiring no experience. Mostly laid back environment during the work day. Weekends are always off days (except the occasional Saturday during quarter/year end). Big opportunities for advancement in the company. Paid time off and good vacation hours are a plus. Easy to get days off if needed. Job works well around school schedules. Management is very professional along with the environment.

    Cons

    The hours can go from morning to evening or afternoon to evening (about 8:00/8:30 during the midweek), not leaving much time during the week to get anything done other than going to work. During the busy season, the stress level is significantly higher than usual and the job is not enjoyable that way. Expectations can be sometimes confusing and not expressed clearly. The work is very, very repetitive.

    Advice to ManagementAdvice

    Make sure you inform all new Fulfillment Specialists on the importance of packing speed and productivity expectations as soon as they start. Communicate the inner workings of Distribution to the Payroll Specialists upstairs so that the Fulfillment Specialists do not receive incorrect or confusing packing instructions and make errors. Hire temporary employees for the busy season so the stress level may be lowered.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Paychex full-time (more than 5 years)

    Pros

    Incredibly supportive and positive work environment

    Cons

    High Standards are in place

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Every day that I work for Paychex, I love the company more and more!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Online Advisor in West Henrietta, NY (US)
    Current Employee - Human Resources Online Advisor in West Henrietta, NY (US)

    I have been working at Paychex full-time (more than an year)

    Pros

    First of all, there are endless opportunities for growth with Paychex; as long as you set a career goal and work hard, management will help you attain that goal. The work culture is very respectful, but also fun. Managment stresses work/life balance, which makes it easy to leave work at work!

    Cons

    Sometimes the job can get a bit monotous, but that can happen with any company!

    Advice to ManagementAdvice

    Please keep doing exactly what you are doing as far as taking employee surveys, having the annual employee meeting, etc! I feel like my voice actually counts, and you are putting your employees first!

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Sales experience I wish I had gotten 10 years earlier!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Market Sales Representative in Houston, TX (US)
    Current Employee - Major Market Sales Representative in Houston, TX (US)

    I have been working at Paychex full-time (more than 8 years)

    Pros

    Incredible benefits and nationwide mobility. Perfect for recent graduates and life long sales/management or operations careers. I would be here until retirement if I could afford to!

    Cons

    Sometimes it's difficult to move up if you don't want to move out of state because people want to stay where they are. Typical sales roles and conflicts arise but the product is good! Pay could be better for the stress levels in December/January!

    Advice to ManagementAdvice

    Look at management styles or operation issues at local branches where you see high turnover (poll or interview the sales teams anonymously) to see what is missing in order to help them improve management or customer service concerns that make it hard to sell and keep clients.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Strong Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Sales Representative in New York, NY (US)
    Current Employee - Core Sales Representative in New York, NY (US)

    I have been working at Paychex full-time (more than an year)

    Pros

    Management that cares great incentives uncapped commissions

    Cons

    None that I can think of

    Advice to ManagementAdvice

    Good work

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Fantastic company that truly cares about its employees. Great opportunities for pay, advancement, and growth!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Sales Representative in New York, NY (US)
    Current Employee - Core Sales Representative in New York, NY (US)

    I have been working at Paychex full-time (more than 10 years)

    Pros

    Company values are taken seriously and reinforced by senior leadership. Opportunities for pay, recognition, and career advancement are earned fairly based on merit.

    Cons

    I don't have much bad to say about Paychex. The company cares about its employees and trains, and develops them well.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payroll Manager in Raleigh, NC (US)
    Former Employee - Payroll Manager in Raleigh, NC (US)

    I worked at Paychex

    Pros

    There is constant ongoing training for ALL employees, not just those new to payroll. In my experience, managers were fair. Excellent benefits. Often times, it felt like I was working with my family.

    Cons

    Getting promoted can be difficult, but that's because there are so many truly QUALIFIED applicants. It may be necessary to relocate if you're looking for a 'step up'.

    Advice to ManagementAdvice

    Think about incorporating remote working.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Technical Support Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Specialist in Denver, CO (US)
    Current Employee - Technical Support Specialist in Denver, CO (US)

    I have been working at Paychex

    Pros

    I found the company to be very aggressive in their training of their Software and easy to work for.

    Cons

    Thier salary was some what low

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Human Resources Generalist
    Former Employee - Senior Human Resources Generalist

    I worked at Paychex

    Pros

    Generous time off, work life balance, training opportunities

    Cons

    Mileage reimbursement could be better

    Recommends
    Neutral Outlook
    Approves of CEO

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