PetSmart Reviews

Updated 19 September 2014
Updated 19 September 2014
1,007 Reviews
3.3
1,007 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
177 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 67 reviews)

  • Worked as a hotel employee for two years - great hours (usually full time hours), long shifts (in 29 reviews)


Cons
  • There are not always full-time opportunities for interns available upon their graduation (in 44 reviews)

  • There are not enough employees there during the day at anytime, especially in the Pet Care department (in 38 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Work Hard, Gain Respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Stocker, Pet Care Specialist  in  Harrisonburg, VA (US)
    Former Employee - Cashier/Stocker, Pet Care Specialist in Harrisonburg, VA (US)

    I worked at PetSmart part-time for more than 3 years

    Pros

    The company is a chain, so the rules and standards are pretty black and white. I never got surprised by "getting called into the office for a talk" at this company because I tried my hardest to follow the rules and own up to and apologize for any mistakes I made. The Management sees a lot of different employees come through, so if you stay a while, work hard, and cover shifts, they will like you and be pretty helpful. (To be fair, 2 of the 8 or so managers that I have worked for at PetSmart were super kind, helpful, and understanding from day 1, but the majority take a while to get there.)

    Cons

    As I stated above, respect is earned at the 2 PetSmarts at which I have been employed. Some of the managers don't exactly start out warm and friendly to new employees. If you want a job where you have respect and a flexible schedule from day 1, this is probably not the best place for you. Work with them and they will work with you, but expect to put a little work in first.

    Advice to ManagementAdvice

    While the phrase 'Respect is earned not given' isn't exactly the kindest outlook on mankind, I understand that you see a turnover of employees that are not very motivated and you get tired of it. I suppose my suggestion would be to explain this to new employees and don't go over the top and get cranky with newbies over small things. Maybe sit them down and say something to the effect of what i said above, "Hey, look, John, we want to work with you and be helpful employers, but in this company we need a lot of structure, so what we need to see from you is that you are dedicated and diligent and that you want to work for us..." or something to that effect. I saw some people label managers as mean, when really, they weren't mean people, they just get frustrated with the turnover.

    Recommends
    Approves of CEO
  2.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bather  in  Evanston, IL (US)
    Former Employee - Bather in Evanston, IL (US)

    I worked at PetSmart part-time for more than a year

    Pros

    Good benefits Took safety of animals seriously.

    Cons

    Corporate rules. Grooming salon is very catty.

  3.  

    A great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Trainer Instructor  in  Phoenix, AZ (US)
    Former Employee - Pet Trainer Instructor in Phoenix, AZ (US)

    I worked at PetSmart as a contractor

    Pros

    It's fun to work for a company that has friendly, helpful people and has great leadership. Bringing your pet to work is fun and inspiring.

    Cons

    Working at PetSmart was a very positive experience. The stores are clean and well organized. The managers are focused on providing a great experience for customers and pets.

    Advice to ManagementAdvice

    The company should add smaller stores in smaller markets to better compete with the specialty pet stores that are popping up all over the place.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Environment is nice to work if you love animals and want to learn more about them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Pet Care Specialist  in  Brentwood, TN (US)
    Current Employee - Lead Pet Care Specialist in Brentwood, TN (US)

    I have been working at PetSmart full-time for more than 3 years

    Pros

    The company does help give you growth for your income and occasional chances at moving up in the company. There are always new products being introduced at the company that are some of the best pet products you can buy. The job itself keeps you busy, and time to interact with your coworkers and customers.

    Cons

    There is usually gossip going around the store, giving the impression of people being too nosy. Customers can get pushy and frustrated if you can't help them with their problems. The cat food and dog food is subpar compared to products that are available at other pet stores.

    Advice to ManagementAdvice

    Make more incentives for employees to want to get ahead. Hiring younger employees tends to breed pettiness and unreliability often times. Seek out better options for nutrition and supplies for the animals.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great, friendly place and company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Pet Care Specialist  in  Atlanta, GA (US)
    Current Employee - Lead Pet Care Specialist in Atlanta, GA (US)

    I have been working at PetSmart part-time for less than a year

    Pros

    Flexible hours and schedule, great pay, every week pay

    Cons

    sometimes the hours suck so its best for a little side job

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Fun to work for, but corporate's decisions are questionable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Pet Care Specialist  in  Shawnee, KS (US)
    Current Employee - Lead Pet Care Specialist in Shawnee, KS (US)

    I have been working at PetSmart full-time for less than a year

    Pros

    Fun work environment, everyone has each other's backs, management wants you o succeed.

    Cons

    Some decisions from corporate can be questionable.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dog Groomer  in  Woodstock, GA (US)
    Former Employee - Dog Groomer in Woodstock, GA (US)

    I worked at PetSmart part-time for more than 3 years

    Pros

    Great team of people to work with

    Cons

    chaotic on weekends in salon, to many roomers not enough tables to work on

    Advice to ManagementAdvice

    All managers should have to work as a bather in the grooming salon,

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Ok as a starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  New York, NY (US)
    Former Employee - Assistant Manager in New York, NY (US)

    I worked at PetSmart full-time for more than a year

    Pros

    Working with animals. Good products and services. Good benefits and many opportunities to grow.

    Cons

    Many employees are just there for a paycheck. Many rude customers. Upper management does not follow nor enforce rules and regulations equally.

    Advice to ManagementAdvice

    Do a better job at enforcing rules and regulations.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Little bit of everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Stylist  in  Newton, NJ (US)
    Former Employee - Pet Stylist in Newton, NJ (US)

    I worked at PetSmart full-time for more than 3 years

    Pros

    Good work environment, Loved working with animals

    Cons

    Management, and not really willing to re-train to help succeed

    Advice to ManagementAdvice

    Try not to be condescending, and give us opportunity to succeed

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    wondereful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Grooming Assistant  in  Phoenix, AZ (US)
    Former Employee - Grooming Assistant in Phoenix, AZ (US)

    I worked at PetSmart full-time for more than a year

    Pros

    interacting with animals and pet parents ofcourse and offering advice.

    Cons

    takes a long time to advance in the co.

    Advice to ManagementAdvice

    doing great actually

    Recommends
    Neutral Outlook
    Approves of CEO

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