Cookies help us deliver our services. By using our services, you agree to our use of cookies. Click here to learn more

PetSmart Reviews

Updated 17 April 2015
1354 reviews filtered by
  • Any Location
  • Any Job Title
3.2
1,354 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
300 Ratings

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)

Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    --

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    friendly staff and customers, safe environment, clean, overall no complaints

    Cons

    not enough hours and wage is minimum, not much room for growth

  2. Helpful (1)

    pet stylist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Benifits, great people that love animals

    Cons

    No music in store any more

  3. It was good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Raleigh, NC (US)
    Current Employee - Sales Associate in Raleigh, NC (US)

    I have been working at PetSmart part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working with animals is great. I was happy to be a part of the PetsMart team. Get a job at petsmart!

    Cons

    There weren't many bad things about working here. Upper level management could have been better, but it is a large company, so these things are expected.

    Advice to Management

    Keep up the good work

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. boarding or daycare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Holbrook, NY (US)
    Current Employee - Anonymous Employee in Holbrook, NY (US)

    I have been working at PetSmart full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    love animals have ten of my own worked in this profession fifteen years

    Cons

    really cant just love pets

    Advice to Management

    very dependable able to work weekends..

  6. PetSmart

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    great environment, customers are very friendly, pets are awesome, pay is very competetive

    Cons

    no job security, broken open door policy, absent training

    Advice to Management

    fix the open door policy and hold upper management accountable before you have a lawsuit on your hands for not following policy

  7. Associate

    • Comp & Benefits
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Pros

    Was a low stress reasonable paying job while in college. Got pretty good discounts while working there.

    Cons

    In general the only cons are same cons that working in any retail job would have: kind of low pay, hours could be unpredictable, working with some younger unprofessional employees.

  8. Must love animals and be able to deal with customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Great coworkers, animals help make your day.

    Cons

    Customers are usually hard to deal with.

  9. Helpful (1)

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Atlanta, GA (US)
    Former Employee - Cashier in Atlanta, GA (US)

    I worked at PetSmart part-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The store I worked for was great! We were all like family, managers are were great and our store manager was always available when we needed anything. The operations manager was great, he really appreciated if employees would just talk to him prior to schedules being made in order to give us the hours we needed for the pay week. He was always flexible especially with my schedule since I have small children.

    Cons

    The company would at times cut hours this was terrible especially for those of us who relied on the extra money.

  10. Pet Care Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart part-time (more than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The dogs were the best part. You get to know the regulars really well and form close bonds with the clients and the families. It's very tight knit with the pet cares in the hotel.

    Cons

    -Pay
    -Lack of communication
    -Seniors tend to not be helpful
    -Shady management
    -Unfair pay
    -Favoritism

    Advice to Management

    Communicate with the associates better and let them know a little more about what is happening within the business to avoid gossip. Raise pay for those who earn it, people who are new shouldn't be making the same amount as those working for 5 years.

  11. Cashier/pet care associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart part-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Willing to work with schedule and always looking for help

    Cons

    Managers hardly ever get in trouble even if they're in the wrong

    Advice to Management

    Make the managers more responsible for their actions and get rid of people who cause problems

Work at PetSmart? Share Your Experiences

PetSmart

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.