PetSmart

  www.petsmart.com
  www.petsmart.com

PetSmart Reviews

Updated 25 November 2014
Updated 25 November 2014
1,130 Reviews
3.2
1,130 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
229 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)


Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    I miss it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dog Bather in Wheaton, IL (US)
    Former Employee - Dog Bather in Wheaton, IL (US)

    I worked at PetSmart part-time (more than an year)

    Pros

    Very fun place to work, employers and customers are always happy to be there! Most dog people are the good ones to be around!

    Cons

    Very corporate in the way of hours. I was in the salon And asked to move to full time groomer for 6 months. When they didn't offer it after that, I had to leave. I needed the benefits that weren't available for part timers.

    Advice to ManagementAdvice

    Maybe more benefits for part timers? Don't be afraid to hire full time. Stop blowing smoke at your employees about "maybe" going full time!!!

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    I love working for this company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    The company truly cares about the customers, products and employees.

    Cons

    Only bad thing is you don't make a lot of money unless you're in management.

  3. 1 person found this helpful  

    Overall I really enjoy my job, but corporate issues are having a significant impact in our stores.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Associate
    Current Employee - Pet Care Associate

    I have been working at PetSmart part-time (more than an year)

    Pros

    I enjoy my everyday job as a Pet Care Associate. I take care of all of the animals in our care and have learned a great deal in the year I've been employed with this company. It is great for a company to spend a lot of time on training employees to not only properly care for the animals in our care, but to educate customers as we send them home with their new pets.

    Cons

    You may work very hard for the company, but pay rates and raises don't match your efforts. Specific to the Pet Care department, I've unfortunately observed a lack of interest in health issues of some of the animals we are responsible for in higher level management.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bath Associate in San Diego, CA (US)
    Former Employee - Bath Associate in San Diego, CA (US)

    I worked at PetSmart part-time (more than an year)

    Pros

    Interacting with animals and having nice co-workers.

    Cons

    Pay is somewhat low and hard to get full time hours

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    PetHotel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PetSmart Overnight Hotel Associate in Mansfield, TX (US)
    Former Employee - PetSmart Overnight Hotel Associate in Mansfield, TX (US)

    I worked at PetSmart full-time (less than an year)

    Pros

    Working with the dogs and cats was amazing. They always made me happy to be there. Management is good. All in all their hearts are always in the right place, and take special care worth the guests.

    Cons

    Not getting reviews and raises on time was irritating. I asked to be transferred because I was driving an hour back and forth everyday and they wanted me to train 3 new overnight pet care specialist before they would let me switch stores. There are a few flaws in communication between hotel managers and store managers.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    One of my favorite jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Associate in Leesburg, FL (US)
    Former Employee - Pet Care Associate in Leesburg, FL (US)

    I worked at PetSmart part-time (more than 3 years)

    Pros

    If you love working with or around animals this job is great! :) People bring their pets into the store and if your lucky you could work in the PetCare department with the animals which was what my job was. You learn so much here about animals, their care, and how to educate others about their pets which is super inspiring! The dress code is always changing haha but hopefully they'll get it figured out soon. Upper management is involved and visits every now and again, and they have a good connection with their store managers which is great and helps keep everything running smoothly. Makes you feel like they care, which they really do. They'll help you transfer if you need to relocate, and they offer yearly raises based on your performance, which unless you're really awful your ahead get.

    Cons

    Your employee discount is crap haha 15%
    They love to keep awful employees that genuinely don't care about their job, or the customers, or the animals for that matter. It's really hard to move into management which stinks because some individuals in management are the ones that don't care about their job.

    Advice to ManagementAdvice

    You're doing good on everything BUT employee selection. There's so many employees that you hire that aren't there for the right reasons, don't care about their jobs, and don't care about the customers. Which in this company is detrimental because you're ultimately impacting not only human lives but animal lives. As a company you need a visit from Undercover Boss to weed out these employees that really don't deserve to work for your awesome company.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at PetSmart

    Pros

    Good work life balance; family friendly

    Cons

    Lack of consistency in each role

    No opinion of CEO
  9. 1 person found this helpful  

    Wonderful place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Murfreesboro, TN (US)
    Current Employee - Cashier in Murfreesboro, TN (US)

    I have been working at PetSmart part-time (more than 3 years)

    Pros

    I have worked for PetSmart for about three years and really enjoy working there! They were absolutely wonderful about working around my school schedule while I was in college and my schedule was crazy! I've worked at two different stores in the three years I've been with the company, and have found that both stores are different, mainly because of the different managers and their management styles. I have really enjoyed working with the pets as well as the pet parents! PetSmart does give a 15% discount to employees, which I have found extremely helpful since I have a dog and now a fish. Everyone is willing to pitch in and help out, especially when the registers get backed up!

    Cons

    The biggest challenge I have found working there is the speed which you have to be able to work. It is a bit faster than I am comfortable working, but I have managed to do well there. I wish I had regular hours, but since it is a retail job, I understand that's not possible.

  10. 1 person found this helpful  

    Easy easy easy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time (less than an year)

    Pros

    PetSmart is just like any other corporate company. I worked in the pet hotel. Their training is simple enough and the employees there seem to enjoy their job.

    Cons

    Getting full time is next to impossible. I literally had to bug my manager to tears to even consider full time. Benefits are only for full timers, and I needed them. They would rather hire two part timers rather than a full timer. Typical corporate policies. They act like they care about the employees, but when it comes down to it, your just as replaceable as a cracked fish tank.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Fine For A Time

    Former Employee - PetsHotel Overnight Associate
    Former Employee - PetsHotel Overnight Associate

    I worked at PetSmart part-time (more than an year)

    Pros

    1. Pretty no-nonsense staff and reliable co-worker
    2. Set schedule was a perk for me, having steady hours and no surprise calls
    3. If you like the late hours, it's a pretty non-demanding job so long as you finish everything competently and when you're meant to

    Cons

    1. Sometimes the manager showed up late to let me in on Sundays, which meant a lot of waiting around in the cold in the winter
    2. You're there by yourself and if something happens after 2 a.m. don't expect to reach a manager
    3. Some dogs are just jerks. Most are fine, but there will always be one hardcore biter or one that just plain hates you.
    4. They don't so much train you as briefly explain the position and throw you to the hounds

    Advice to ManagementAdvice

    Maybe train the overnighters before locking them in by themselves?

    Recommends

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