Press Ganey Reviews

Current Employee – been working at Press Ganey full-time for less than a year

Pros – Positive and strong leadership
Great company culture
Open and honest senior leadership

Cons – Press Ganey is in a high growth phase right now, so at times work can be crazy but I know that in the end it is all worth it.

Advice to Senior Management – Keep up the good work!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Press Ganey full-time for less than a year

Pros – Press Ganey has a strong history of improving the patient experience. While improvement has become a buzz word in the industry, Press Ganey has long been committed to this issue and it is the core essence of the business and mission of its team. The company is equally committed to looking for new ways to improve the patient experience in the 21st century by supporting its clients with new products, services and solutions. The vibe internally and externally is that Press Ganey is poised to continue being the industry leader and will continue to make a positive impact on health care for years to come.

Cons – To use a sports analogy, Press Ganey needs to ignore the "noise" -- those out there who say it can't, shouldn't, doesn't or won't. It can be distracting when people -- competitors or other naysayers -- espouse negative statements about your mission and purpose, but Press Ganey must not let this be a distraction.

Advice to Senior Management – Continue staying positive and encouraging all employees to reach greatness!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Press Ganey full-time for more than 3 years

Pros – Just saw a demo of Press Ganey's new physician survey tool -- looks great and innovative. I like the crispness of the presentation. I think this will position us well in the marketplace.

Cons – Nothing really as I think things are going well.

Advice to Senior Management – Look to do more efforts similar to this.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Press Ganey full-time for less than a year

Pros – I cannot think of any at this time.

Cons – Management has no idea what is going on. Hired as a 6 month consultant to hire, was told 3 weeks in that I will be hired at the end of my contract, then three weeks later they changed their minds.

Advice to Senior Management – Get a clue.

No, I would not recommend this company to a friend

Current Employee – been working at Press Ganey full-time for more than 10 years

Pros – The organization is a highly influential industry competitor, and directly helps the South Bend community with a cultural commitment and focus that is unsurpassed. This is a direct result of operational efforts to improve brand reliability.

Cons – Sr. Management overlooks the leadership qualities and capabilities in employees and prefers to bring in outside leadership rather than provide opportunities for internal staffers. More importantly, leadership is quick to downgrade top executives in favor of outside management as a result of an ineffective belief that such tactics might improve the organization's diminishing credibility in their industry. For instance, replacing the COO was a horrible and damaging business decision. The organization's "good 'ol boy" mentality is the only reason the previous COO was not terminated - it was obvious that operations was failing under inneffective leadership sowed with distrust, and misalignment to clearly established company goals and values - but instead a new COO was brought in (instead of brought up from internally) to "fix" the damages, and the previous COO was promoted to President of Operations.

Prospective employees are shown smoke and mirrors to establish that the organization cares for its employees with a deep commitment and likewise is extremely customer focused to the point that clients always talk to a live person when they call the company rather than talk to an automation system. On the surface this seems like the perfect type of company to work for - family centric, employee driven, customer focused - except - behind the smoke and mirrors is a close-minded, distrustful, stagnant, and transactional autocratic leadership where leaders rule by fear and consequences.

Employees cannot express concerns with leadership without fear of serious reprecussions including immediate termination, which is just another fear tactic to help ensure that internal operations runs smoothly and successfully.

Advice to Senior Management – Trust in your own employees and cease the practice of bringing in outside leadership as a perceived solution at solving inefficiencies in management - especially when you've tried and failed at bringing in multiple outside leadership multiple times in a short period of time, none of which has been effective!

Yes, I would recommend this company to a friend

Current Employee – been working at Press Ganey full-time for more than a year

Pros – People are friendly and will bend over backwards to help you at this organization. Very thorough and competent Compliance team.. Best Contract team I have ever worked with- they are tireless and meticiulous. Very responsive Account Management team.

Cons – This company is out-dated, tedious and creates more internal work for themselves than any company I have ever seen. The amount of "CC" emails that every employee is on- is ridiculous- way too much unnecessary information on a continuous basis -with no strategy or thought to make changes. If you encourage change- you are frowned upon for speaking up.

 Upper management is the problem here -from Sr. VP down to VP. A different approach or change is discouraged in this company. This management style and culture would work better in a repetitive environment- such as a factory or assembly line- but a challenge a market where the competition is far more innovative and streamlined than PG.

Marketing and Product Management - no changes in messaging or product ingeunity . Total lack of creativity. In more than 18 mos- 1 new feature- Quick Reports- that was a tiny improvement in the solution- Too much data, too little openness to change or streamlining- and sales leadreship churns through new business sales on a regular basis, (people are not aware they are gone for months.) As a result, ZERO sales growth and competition is eating away at the PG market share- ( PG's pride and joy.).

Many of us had high hopes for Pat Ryan and his new managment team to bring change. Pat Ryan is personable, charasmitic, intersting person. Unfortunately, he is one person who can't change the biggest challenge of all- Press Ganey internal team who have been there far too long and think continue the way we have always worked and everything will be fine. In this changing market- this lack of foresigth and vision will continue to erode PG's business. And no amount of analytics, 300 page reports, or PhD statisticians will be able to fix this slow moving, red -tape company. They are their own worst enemy.

Advice to Senior Management – Advice: Replace the "good ole boy" mediocre management and bring in new Product Management, Marketing and Sales leadership. Even Pat Ryan's charisma and sincerity won't be able to change the "Stepford" mentality (responding to clients, product, and sales the same way we have always done.) and lackluster performance until an overhaul of internal change is done. If factory, assembly-line mentality work is for you with tons of emails to always read- this is the place !

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Press Ganey as a contractor for less than a year

Pros – Senior leadership at Press Ganey is clearly passionate about ensuring that patients are heard and that the company is headed in a direction that will help health systems improve the patient experience. Press Ganey is the leader in its field and is dedicated to providing the best possible solutions to its clients.

Cons – As the company grows, change is inevitable but the focus on the patient voice and maintaining close relationships with clients remains strong.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Press Ganey full-time for less than a year

Pros – Forward thinking company where innovation and integration are highly praised.
Team environment where individuals are never too busy to teach and often place team goals ahead of individual goals, but even in this setting, individual contributions are well noted and praise given.

Cons – While teamwork is strong, in my time, there have been no team-building events to further this strength of the company.

Advice to Senior Management – Leadership is great. New vision and direction to maintain our industry leadership status.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Press Ganey full-time for more than 3 years

Pros – From my earliest memories, I always wanted to work in healthcare. The thought that I would be able to help others during a critical and often difficult period in their life was thrilling to me. Over the years, my career path has meandered a bit, but never far from that early purpose -- helping others with their care. I am proud to have found a home at Press Ganey where I can continue on my personal life mission. The beauty of Press Ganey is that our clients, our company and all of my colleagues are perfectly aligned around a single purpose - helping improve any aspect of the patient experience that is within our control. It is an incredibly rewarding opportunity for me and I know many of my colleagues feel the same fulfillment.

Cons – The cons of Press Ganey is less to do with the comapny and more to do with the industry environment. Healthcare may not be broken, but it isn't perfect and there are many organizations that need significant help improving. And the work is never done. There is always room for improvement - which is good, but sometimes can be frustrating. Overall, pros far outweigh the cons.

Advice to Senior Management – Create an all staff volunteer day where every person in the company contributes their time and energy to helping a local healthcare facility. It would remind everyone in the company why we exist - to help our clients improve the patient experience.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Press Ganey full-time for more than a year

Pros – Great benefits - competitive salaries, good employee benefits
Strong culture that values the company's past, present and future
Clear mission, vision and values
Good opportunities for upward mobility

Cons – Culture is very collegial but fast-paced, especially in our department
My team's technology and equipment could use upgrading more regularly

Advice to Senior Management – Visit in person with all departments and all levels within the organization more often

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company