Press Ganey

www.pressganey.com

Press Ganey Reviews

Updated 18 January 2015
Updated 18 January 2015
108 Reviews
3.6
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
84 Ratings

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 6 reviews)

  • Press Ganey has a strong history of improving the patient experience (in 7 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 6 reviews)

  • New management has come in and destroyed what was a great company (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

     

    Sincere goal to comprehensively Transform Healthcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Director in Northeast, NY (US)
    Current Employee - Regional Director in Northeast, NY (US)

    I have been working at Press Ganey

    Pros

    No longer simply the leading "survey company" Press Ganey is now considered a formidable thought leader in the industry having recruited such well respected experts as Dr. Tom Lee and Dr.Jim Merlino. Through development or M&A Press Ganey is making significant investments in strategic solutions that matter to clients. It's personally gratifying to meet with Senior Leaders at client organizations who see us as providing solutions, not just products

    Cons

    Lots of change-new colleagues,new Org structures,etc...
     It sometimes takes a while to find out who to go to for what as it's constantly evolving. But usually it results in a pleasant surprise as you are introduced to a new Subject Matter Expert or find out that something that a client needs is already under development.

    Advice to ManagementAdvice

    Schedule periodic "town halls" with just the RD's/ Frontline staff.
    We're the boots on the ground and many of us have been in healthcare a pretty long time and can provide strategic, direct feedback from client Sr. Leaders.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Intern in Wakefield, MA (US)
    Former Intern - Intern in Wakefield, MA (US)

    I worked at Press Ganey as an intern (less than a year)

    Pros

    good management, work life balance, good working environment

    Cons

    I can't find anything that is bad.

    Advice to ManagementAdvice

    nothing

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    If you care about making a difference in the patient experience - this is the company for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey

    Pros

    Press Ganey cares about patients - which is evident in our Compassionate Connected Care model. We are about reduction of suffering. I work with people who are mission-driven - who are energized by this vision and want to make a difference in the world - and with our clients/partners. People have certain ideas about consulting companies - and that is NOT us.

    Cons

    You had better be comfortable with change - and about stepping up to express your opinions. I say this especially to our Morehead colleagues. Get over it - you are Press Ganey now and we are so happy to have you! Apply what you know about culture to help us be better as a company. Your opinion and thoughts are invaluable.

    Advice to ManagementAdvice

    Keep doing what you are doing. It is making a difference.

    Recommends
    Positive Outlook
    Approves of CEO

    Press Ganey Response

    Jan 16, 2015Director of Internal Communications

    Thanks for your thoughtful review. And I agree, we value the opinions of our (former) Morehead colleagues in helping us to employ best practices to strengthen employee engagement.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Company that cares!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey

    Pros

    Great benfits. One company that definitenly takes care of their employees.

    Cons

    Hard to work up in the ranks.

    Advice to ManagementAdvice

    Promote when a promotion is due and not make them apply, interview, etc, for the promotion.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Really is a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 10 years)

    Pros

    I have been with Press Ganey over 10 years, through the ups and downs that all companies have, and I have always been impressed with how our staff bands together and always comes out on top. I feel that Press Ganey has become my second family. I know that people here care about me, and want me to succeed. In my time with PG I have been promoted 5 times, and have been able to grow in my career, and I see I have many more opportunities ahead. Along with being able to grow I am constantly challenged. Every day is different, and I find the change and the challenges thrown my way exciting and makes me look forward to coming to work every day.

    Cons

    Like any growing company, we have hurdles to over come and our ups and downs. It is how we handle and get through the hard times that make us successful. I know leadership would like to promote everyone and give everyone an opportunity to grow in their careers, but that takes time.

    Advice to ManagementAdvice

    It is important for front line managers and leaders to promote the culture of PG with their staff. It seems like there are times we are waiting on the CEO, COO to own the culture of PG, and that is not always possible.

    Recommends
    Positive Outlook
    No opinion of CEO

    Press Ganey Response

    Jan 16, 2015Director of Internal Communications

    Thank you for your thoughtful response. I'm glad to hear you have enjoyed a successful career with Press Ganey.

  7.  

    Great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey

    Pros

    Supportive team. Driven and motivated individuals.

    Cons

    Limited upward movement. Lots of remote employees

    Advice to ManagementAdvice

    Career growth. Creating a sense of company culture through engaging remote employees

    Recommends
    Positive Outlook

    Press Ganey Response

    Jan 16, 2015Director of Internal Communications

    Thanks for your review. We will continue to focus on professional development this year through the launch of the corporate mentoring program, which will also help engage remote associates who ... More

  8. 2 people found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in South Bend, IN (US)
    Current Employee - Account Manager in South Bend, IN (US)

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    Great Benefits
    Flexible work hours
    Very little travel
    Genuinely good people

    Cons

    No opportunity to advance
    Do not give raises
    Account Management is a dead end job, constant turnover of employees due to low pay

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Press Ganey Response

    Jan 22, 2015VP, Human Resources and Org Development

    I’m sorry to hear that you have not yet had an opportunity to advance in your current role. We promoted 19 Account Managers in 2014, both within their functional area and to other positions within ... More

  9.  

    Investing in the Future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in South Bend, IN (US)
    Current Employee - Operations in South Bend, IN (US)

    I have been working at Press Ganey full-time (more than 10 years)

    Pros

    Press Ganey continues to invest in the future of their products and their people. The 3 million dollar investment in the Operation's facility in South Bend was timely and well received. This new facility gives the Operation's Team plenty of room for growth and the stability of staying in South Bend. The Information Technology Team is continually enhancing our products and introducing new technology to help the Operation's team become more efficient. This is all needed because the Sale's Team continues to win and win big in our space.

    Cons

    The major hurdles we face are keeping up with the Government mandates on the CAHPS products, while rolling out enhancements for our other products. They are both fighting for the same resources at the same time, which then requires our team to put in long hours to accomplish all tasks. This effort is not always recognized by Senior Leaders.

    Advice to ManagementAdvice

    Dedicate more resources to our CAHPS effort. This will allow others to concentrate on other parts of our business.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Decision Analytics and Research in Chicago, IL (US)
    Current Intern - Decision Analytics and Research in Chicago, IL (US)

    I have been working at Press Ganey as an intern (less than a year)

    Pros

    Great place for interns. Interns get really project practice and guidance. Team work driven. Open office and people are really nice each other.

    Cons

    Nothing here! Because I'm just an intern and stayed for like less than 5 months, I don't have much opportunity to get in touch with higher management team.

    Recommends
    Neutral Outlook
    No opinion of CEO

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