Press Ganey Reviews

Former Employee – worked at Press Ganey full-time for more than a year

Pros – Coworkers
Fun and challenging work - on a brand-new team, creating a brand-new product from the ground-up
Big impact - we were a small team so the work I was involved with had big impact to the company.

Cons – I don't really have too many cons. After our successful delivery of the product I was working on, management moved us to a new project and kept changing focus. Finally, after floundering around for a bit, I was unhappy with the direction of the company and left.

Advice to Senior Management – Focus - don't always go the way the wind is blowing.

Yes, I would recommend this company to a friend

Former Employee – worked at Press Ganey full-time for more than 3 years

Pros – Co-workers are wonderful; lower-level employees really know what teamwork means...

Cons – Senior leadership seems so removed from those employees at the bottom.

No, I would not recommend this company to a friend

Current Employee – been working at Press Ganey

Pros – Still has some great people doing some good things.

Cons – Very little incentive to work hard here unless you are one of the chosen few. The leadership has tried blaming previous leadership and made drastic changes but they continue to lose quality people and try to replace them with "resources".

Advice to Senior Management – Don't just listen but actually make changes. It might be too late.

No, I would not recommend this company to a friend

Current Employee – been working at Press Ganey full-time for less than a year

Pros – Allowed me to work from home often. Was completely up to date and on the "bleeding" edge of technology.

Cons – Agile Methodology + set scope, set team, and set timeline + no ability to negotiate or assist in the initial setting of the timeline = disastrous projects. This would be OK if it were not the norm here.

Advice to Senior Management – Read Management 3.0 and learn how to be Agile Managers. Adjust the release planning to allow for continuous delivery and regular deployments.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Press Ganey full-time for more than a year

Pros – I honestly enjoy working here. Everyone I interact with is friendly, helpful and supportive. I have found the communication coming directly from the CEO very refreshing and you don't find that in many companies. He has clearly communicated the goals of the company and that the success of the company is due to the efforts of every single employee. Within my role, my manager gives positive feedback and lets you know when a job is well done. People need to embrace change, put trust in the leadership team and give 100% every day. I believe 2013 will be a breakout year for Press Ganey.

Cons – While it would be nice to all be in one location and know our co-workers better, videoconferencing and communicator help out a bit.

Advice to Senior Management – Keep open the lines of communication so all employees are aware of what is going on.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Press Ganey full-time

Pros – The employees are truely invested in the company's success. It is refreshing to work alongside individuals who enjoy coming to work!

Cons – With offices throughut the country, you can work with people from all over and have limited opportunites to connect in person.

Advice to Senior Management – Continue to communicate and provide opportunities for feedback.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Press Ganey full-time for more than 7 years

Pros – There is a nice level of flexibility in the job and the base pay isn't bad.

Cons – During my tenure with Press Ganey, there have been 4 CEOs. Each one brings in their own team and tries to "fix" what's wrong with the company. They add products and services without truly integrating them so that we have a myriad different platforms and teams that don't interact.

Press Ganey's pricing models are so varied and complicated that it is difficult to tell a prospect what a service costs. That, coupled with PG being the high priced solutions, causes us to lose several deals.

As a sales person, they have instituted a new comp plan in 2013 (which we have yet to receive in writing) that is convoluted, difficult to calculate, and penalizes the sales person for any decrease in a current client's revenue. So if a client discontinues a service because it isn't working - that money cancels out any new sales that were mad. It's possibly the worst SCIP that I have ever had in my 10+ years in sales.

Advice to Senior Management – Streamline your offerings, make pricing more competitive and simple, and don't push a product out to market without testing it's readiness.

No, I would not recommend this company to a friend

Current Employee – been working at Press Ganey full-time for more than 3 years

Pros – They are very flexible with your schedule - letting you work from home, flex hours, etc.

Cons – I used to really think Press Ganey was a great place to work, but in recent months my opinion has taken a complete reversal.

This company continues to pile on unnecessary upper level management (all of whom are old friends of the current CEO), while treating its average employee like dirt. If you are considering working here, don't expect to be fairly compensated for your hard work. Merit increases are no longer a given, and, though they claim that you may still be eligible for a merit increase if you score high marks on your annual performance review, this is a blatant lie. Myself and several others with whom I spoke received marks of "Exceeds Expectations" on our performance reviews, yet we received no merit increases. In the past 6 months alone, I worked an average of 60 hours per week, yet I guess that just wasn't good enough. On the same day that they announced the creation of yet ANOTHER upper level management position, the CEO of the company sent out an e-mail explaining to us that only 65 people in the entire company were deemed worthy of a merit increase this year.

They can't afford to give us raises, or to provide us with desperately needed working laptops, but they sure can afford that new manager! I expect a mass exodus soon.

Advice to Senior Management – Stop playing favorites with all of your friends and driving this company into the ground. You're ruining what used to be a good company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Press Ganey full-time

Pros – Great product and great people to work with

Cons – CEO changed multiple times over a few year period

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Press Ganey full-time for more than a year

Pros – Press Ganey is by far the leading provider of patient satisfaction and related services. We have deeper benchmarks, better analytics and more advisors working personally with clients than any other player in the market. As far as opportunities, virtually all vendors in the health care industry want to explore ways to work with Press Ganey to better serve providers.

Cons – Too many offices and remote locations that prevent greater efficiency. Needs to consolidate offices.

Advice to Senior Management – Invest in more resources so we can move quicker.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company