Press Ganey

  www.pressganey.com
  www.pressganey.com

Press Ganey Reviews

Updated 12 December 2014
Updated 12 December 2014
106 Reviews
3.4
106 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
83 Ratings

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 6 reviews)

  • Press Ganey has a strong history of improving the patient experience (in 7 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 6 reviews)

  • New management has come in and destroyed what was a great company (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Great mission. Lousy vision.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time

    Pros

    The people are some of the smartest and funniest people I've ever met. Very committed to the job.

    Cons

    Very top heavy. Lousy management. No clear strategic vision. No transparency. Misogyny runs rampant. Employees not valued.

    Advice to ManagementAdvice

    Hire or develop good management talent. Too often, managers are sharing information inappropriately with subordinates. Managers also play favorites with subordinates who are also friends. There is too much of this going on there, so, those who aren't friends with their managers get the short straw.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Formerly fantastic currently awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 10 years)

    Pros

    Co workers, the original mission of the company, the healthcare industry,

    Cons

    management is extremely arrogant with no results that would justify arrogance, A exemplary culture focused on accountability, mutual respect, customer focused, and employee driven has been destroyed. It seems the current ceo and many of his henchmen/women came from a company where they did not survive the cut

    Advice to ManagementAdvice

    Please resign

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Great if you are an executive....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than an year)

    Pros

    Good experience, I don't do a lot and I get my personal things done.

    Cons

    Bad pay,I basically am a high paid nanny, maid.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Regional Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Director in Atlanta, GA (US)
    Current Employee - Regional Director in Atlanta, GA (US)

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    Great theoretical product space and future in healthcare market

    Cons

    Poor management skill set with Nepotistic mentality, poor culture- Company has recently hired a number of previous Broadland employees into management and executive position who either never made the cut to work with MedAssets or couldn't make the cut once the got to med assets

    Advice to ManagementAdvice

    Stick with the people who got you here not unethical leaders from other organizations that were let go because the couldn't cut the muster.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    You need to be an entrepreneur

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    1. if you have a great idea and share it - you can make it a reality
    2. We now have the right senior leadership - with Dr. Lee - to articulate our true mission
    3. Quality of life - working virtually ensures it

    Cons

    1. Yes - you must work hard. You had better care about the patient experience. If you do not - this will not be a fit for you.
    2. You must be patient. Our corporate culture is growing - getting better every day. We are not there yet - and you will be happier here if you can take a longer-term view.
    3. Most people on either coast take a pay cut for quality of life.

    Advice to ManagementAdvice

    1. Make yourself accessible.
    2. Stop promoting family members - or at least give others an equal opportunity at those newly-created positions.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Mixed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey

    Pros

    Was a small company with a tremendous focus on patient/ employee/ physician satisfaction metrics, measurement, reporting, and helping clients scientifically understand their feedback and how to use it to improve.

    Cons

    Turned focus away from measurement; multiple clients and employees have left and continue to search for a company that truly focuses on accurate reporting of experiences. Several new management teams have come in and thrown the company off the rails. So many good people left, and continue to leave.

    Advice to ManagementAdvice

    Go back to your roots - return to your core business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Great company

    Current Employee - Anonymous Employee in Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at Press Ganey part-time (more than an year)

    Pros

    good people, great field, hard work will pay off

    Cons

    undergoing transition, so tough to know where you stand at times

    Recommends
    No opinion of CEO
  9. 2 people found this helpful  

    Great colleagues, incompetent upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Press Ganey full-time

    Pros

    Fellow colleagues are very supportive. Flexible work schedule.

    Cons

    Upper management asks for constant feedback about work conditions and never seem to do anything about it. It's like talking to a wall.

    Advice to ManagementAdvice

    Please stop putting the cart before the horse. Have a set timeline for employees with respect to internal improvements. After years of hearing "we're working on it," people become disheartened.

    Doesn't Recommend
    Neutral Outlook
  10. 4 people found this helpful  

    The company started out great, has become greedy and not employee oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Comment Processor
    Former Employee - Comment Processor

    I worked at Press Ganey full-time (more than 5 years)

    Pros

    Insurance benefits were really good at the time. Well as long as it wasn't for a family, but for a single person, however the opportunity for different types of benefits was good.

    Cons

    No job security, constant scrutiny, they are money oriented for the higher ups in the company, not employee oriented, constant pressure, crazy expectations, knowledge of being fired at any moment for no reason.

    Advice to ManagementAdvice

    Go back to how the company was run when Dr. Hall was there, it has gone down since him leaving.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Disapointing

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time

    Pros

    Benefits, hours flexibility.Able to work remotely.

    Cons

    Lack of leadership. Cut throat, cold working environment.

    Advice to ManagementAdvice

    Be Human.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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