Press Ganey Reviews

Updated 17 October 2014
Updated 17 October 2014
95 Reviews
3.1
95 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
76 Ratings

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 5 reviews)

  • Still has some great people doing some good things (in 6 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 5 reviews)

  • New management has come in and destroyed what was a great company (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Changes needed before it's too late

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time

    Pros

    There are still some good people people there who understand the business and produce most of the value.

    Cons

    New management has come in and destroyed what was a great company. When they got there in 2012, they assumed everything was broken and needed to be fixed. There were a couple key areas that needed some attention, but the majority of the company and people were in good shape. What ended up happening is that they were forced to make layoffs because of their poor decisions and since then there has been a mass exodus of the remaining employees (across several departments). Management really doesn't care and treats everyone as if they are replaceable. That attitude towards the employees continues to drive more people away. The management team is a bunch of buddies that move from company to company and are more concerned with protecting each other than actually adding any value to the companies they manage. The current management team is terrible, but the root cause is 3 consecutive poor CEO choices in 5 years since Vestar bought the company.

    Advice to ManagementAdvice

    Management has no idea how good the company was before they destroyed it because because they cannot fathom it functioning without them. In reality they are the ones responsible for most of the problems the company is now experiencing. Pick up your buddies and leave before things are beyond repair.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Solid Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South Bend, IN (US)
    Current Employee - Anonymous Employee in South Bend, IN (US)

    I have been working at Press Ganey full-time (more than an year)

    Pros

    The people working for Press Ganey are great and the benefits are pretty good. Also the company is very flexible allowing me to work from home when necessary.

    Cons

    There have been a lot of changes with leadership with some long time employees recently leaving the company. I think these changes could have been communicated better. Another con is that the company has multiple office locations and some workers in the same team never meet in person, which is difficult for building working relationships.

    Advice to ManagementAdvice

    Keep open the lines of communication so all employees are aware of what is going on.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Not fair accross the board

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in South Bend, IN (US)
    Current Employee - Account Manager in South Bend, IN (US)

    I have been working at Press Ganey full-time (more than 8 years)

    Pros

    Flexibility is great! Great co-workers th a t willing to help. Casual dress code.

    Cons

    A lot of the front line staff are not recognized for their hard work. Inequality within same departments, promotions are not based on anything concrete nor hard work.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 5 people found this helpful  

    Bunch of Monkeys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time (more than an year)

    Pros

    There is simply nothing. Hope this helps job seekers.

    Cons

    As you might have guessed from the title bunch of monkeys try to run the show. You will find no trust, no leadership, no commitments but you will find lot of headache for free. Sincere advice is don't trust these idiots.

    Advice to ManagementAdvice

    Keep on dancing Monkeys. No body is going to trust you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    Poor Executive Leadership & Little To No Customer Focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Management in New York, NY (US)
    Former Employee - Executive Management in New York, NY (US)

    I worked at Press Ganey full-time (more than an year)

    Pros

    Good products which have been the only saving grace.

    Cons

    Shockingly poor Executive Leadership which is uncontrolled and unaccountable, toxic & implosive business environment, blatant disregard for clients and poor understanding of professionalism.

    Advice to ManagementAdvice

    Instil professionalism and executive leadership values throughout the executive team. Open guidance for those who are struggling to appreciate the value of the customer. Strong suggestion for venture capital parent company to step in and evaluate day to day actions within the organisation which is leading to such a client and employee dissatisfaction level.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 8 people found this helpful  

    Absolutely terrible, worst placed I've EVER worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than an year)

    Pros

    Benefits are decent - but this is expressly a deceptive technique.

    Cons

    There is a lot of initial noise about how great the company culture is and how much they care and take care of their employees. Managers spend a lot of time convincing you there is an open door policy and that they will advocate for you. A lot of promises of upward mobility. This is NOT TRUE. They will throw you under the bus the second they perceive it could possibly be beneficial to them. Managers are two-faced and vindictive, do not offer resources or help when merited. "Upward mobility" is a joke. They do not seriously consider internal applicants. Management is often unqualified and perform poorly; they are not held accountable for errors and complaints are not taken seriously and rarely, if ever, followed through on and often result in punitive actions.

    Lower level employees are treated as expendable and an embarrassment - they are relegated to a separate building and apparently new-hires are mandated to telecommute, which the company treats as a "great privilege" when in reality, they don't want to expand office space or expend the resources to accommodate, which is hypocritical since their whole business model is veiled in this "advocate for the little guy" rhetoric.

    If you are thinking about working here, consider your motivations, and focus your efforts somewhere else.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 6 people found this helpful  

    CEO and pals haves killed the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 10 years)

    Pros

    There are still some good people with a moral compass and try to do the right thing.

    Cons

    This CEO has brought in friends and family and has done literally nothing in the past year to deliver on the changes he spoke of. He has crushed the culture and created a terrible place to work where people are constantly looking over their shoulder in fear of losing their job.

    Advice to ManagementAdvice

    Leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 6 people found this helpful  

    too bad the PR doesn't match the reality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 5 years)

    Pros

    In a difficult job market, any job can be a good thing. There is an attempt to be competitive on pay and benefits. Experience here can help you move on to your next position while PG still has a good reputation in the industry.

    Cons

    Bloated and ineffective senior management and too few people to do work. We have more "C" level execs than I have ever seen in a company this size. If you have not worked with the current CEO at his prior positions, you are not going to be taken seriously no matter your experience or abilities. New initiatives are poorly planned and executed, and we expend huge efforts trying to make these initiatives work after initial failures. If you are reading positive reviews of this company, you are reading scripted responses from CEO's new team who seem concerned about perception than reality.

    Advice to ManagementAdvice

    Stop bringing high paid friends and cronies on board while telling departments with severe staff shortages to "make do". Whether or not you hear comments about this - employees see and recognize this is happening.

    A poorly executed good idea doesn't differ much from a bad idea in practice. Execution of plans is as important as anything else - stop developing and trying to implement new initiatives until you can figure out how to execute better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time (more than 3 years)

    Pros

    Co-workers are wonderful; lower-level employees really know what teamwork means...

    Cons

    Senior leadership seems so removed from those employees at the bottom.

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Very satisfied with my experience at PG

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Lexington, MA (US)
    Former Employee - Senior Software Engineer in Lexington, MA (US)

    I worked at Press Ganey full-time (more than an year)

    Pros

    Coworkers
    Fun and challenging work - on a brand-new team, creating a brand-new product from the ground-up
    Big impact - we were a small team so the work I was involved with had big impact to the company.

    Cons

    I don't really have too many cons. After our successful delivery of the product I was working on, management moved us to a new project and kept changing focus. Finally, after floundering around for a bit, I was unhappy with the direction of the company and left.

    Advice to ManagementAdvice

    Focus - don't always go the way the wind is blowing.

    Recommends
    Neutral Outlook
    No opinion of CEO

Press Ganey Photos

Wakefield Office Building
Wakefield Elevators
Wakefield Balcony to Lobby

+ Add Photo

Work at Press Ganey? Share Your Experiences

Press Ganey

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.