Public Storage

  www.publicstorage.com
  www.publicstorage.com

Public Storage Reviews

Updated 25 November 2014
Updated 25 November 2014
348 Reviews
2.8
348 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Public Storage Vice Chairman, President, and CEO; Chairman, President, and CEO, PS Business Parks Ronald L. Havner Jr.
Ronald L. Havner Jr.
240 Ratings

Review Highlights

Pros
  • So you have a good work/life balance if you have things to get taken care of after 6pm (in 14 reviews)

  • There are many oppurtunity to move up after the District Manager level (in 17 reviews)


Cons
  • Being a property manager is a difficult task with a lot of responsibility (in 70 reviews)

  • Not once has any upper management ever looked at my goal board (in 49 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Proud to be a part of Public Storage's growth and success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Middle-Management in Glendale, CA (US)
    Current Employee - Middle-Management in Glendale, CA (US)

    I have been working at Public Storage full-time (more than 10 years)

    Pros

    Great leadership coupled with a forward-thinking management team is the secret to Public Storage’s success. The company values hard-working employees and recognizes individual contributions. There are several long-term employees who share a passion to succeed. The company invests in hiring the right talent. Compensation is fair, great culture and work/life balance; co-workers are collaborative and always willing to help. My career at Public Storage has been rewarding and enjoyable.

    Cons

    I have been here for 25+ years and don't have any major complaints. Public Storage is constantly growing which makes it a very stable company; if you're not willing to work hard and adapt to change then this may not be the right fit for you.

    Advice to ManagementAdvice

    Continue investing in the company's growth

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Become a storage expert today!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Manager in Atlanta, GA (US)
    Current Employee - Property Manager in Atlanta, GA (US)

    I have been working at Public Storage full-time (more than 3 years)

    Pros

    Public storage is definately an Industry leader, very stable! Very customer service focus company ! Work a minimum of 38-40 hrs a week, independent work setting with opportunity to complete task and goals as a team! Gain great managerial experience Excellent benefits to include dental, vision + medical insurance. 401K plan is awesome. flexibl and paid vacation time... you will get a increase in pay after 6 months and opportunity to earn additional money through referral program and the annual bonus program that is in place. Rotating off days to give you flexibly with your personal life

    Cons

    Little to no opportunity for career advancement..only starts off with $9.50 .. bonus program is annually

    Advice to ManagementAdvice

    "Take care of your employees and they will definitely take care of the business! " Best Regards

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great company; even greater people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Glendale, CA (US)
    Current Employee - Department Manager in Glendale, CA (US)

    I have been working at Public Storage full-time (more than 10 years)

    Pros

    First, the company is solid. It’s the undisputed leader in the industry with a good business model and a strong balance sheet – it’s not going anywhere but up.

    The compensation is more than fair and there are the usual vacation and insurance benefits many companies offer these days. But it’s the intangibles that really make a difference. There’s a genuine passion to help employees develop and grow as professionals. And with the breadth of knowledge available in this office, you are limited only by your own ambition.

    The environment is friendly and casual, with no ivory towers or executive washrooms. Even the highest-level executives are approachable and willing to listen to new ideas from anyone. It’s a refreshingly open-minded culture for a company this large – and probably one of the greatest reasons for our continued success.

    Cons

    There’s a lack of system redundancies in some areas that can cause pinch-points if a process fails. This is especially true with IT and the various software programs that that are inter-reliant. We need more diligent monitoring and better recovery planning – even if it’s just improved notification.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Interesting job. Interesting customers. Management squishes you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Property Manager in Glendale, AZ (US)
    Former Employee - Property Manager in Glendale, AZ (US)

    I worked at Public Storage full-time (more than 8 years)

    Pros

    Fun job. Interesting customers. Every day different.

    Cons

    Only one person per week can take a vacation. There are more weeks of vacation than there are weeks in a year. Those who don't get (use) vacation get the money in November, and have no time off. Cannot take an individual day off....have to take a whole week off. If your parents are celebrating their 50th wedding anniversary on a Saturday, you must ask off for the whole week. Not everyone gets paid for Thanksgiving, Christmas, or New Years. About 80% do, about 20% do not. Different persons every year. Want to feel worthless? Work here and watch your co-workers get paid, but you don't.

    Advice to ManagementAdvice

    Your employees have lives, too.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Been working full time for 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Manager in Austin, TX (US)
    Current Employee - Property Manager in Austin, TX (US)

    I have been working at Public Storage full-time (more than an year)

    Pros

    On site apartment at most of the properties, majority of the time DM's and above tell the customers the same thing regarding policy. in my 14 years of working, this is one of my favorite jobs because you aren't micro managed and you don't have to worry about telling the customers one thing and your boss telling them something else.

    Cons

    The only con is that the call center and customer service tells the customers things that aren't accurate.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Manager in Roanoke, VA (US)
    Current Employee - Property Manager in Roanoke, VA (US)

    I have been working at Public Storage full-time (more than an year)

    Pros

    Working at PS gives you, steady hours, the work is not hard but is challenging. If you love customer service you will love this job. The company is stable, my District Manager is great and the Senior District Manager is awesome as well. Raises, bonuses, PTO time, and two days off per week. I love my job.

    Cons

    Property and Relief mangers should be paid a higher per hour wage. Growth potential after becoming a PM is zero. So pay incentive is a must.

    Advice to ManagementAdvice

    I think communication with employees is key. Good property managers know their market, need to mix it up with pricing models. Let your PMs inform you about what other storage companies are doing in their area to out price us. Pay incentives are key to keeping good people.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Property Manager, South Carolina

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Manager
    Current Employee - Property Manager

    I have been working at Public Storage full-time (less than an year)

    Pros

    The team of people that I work with in the district that I am in are great. We are team players, and when another property needs help there is always someone stepping up to the plate to help. And of course it helps that we have the greatest District Manager that there is. Working with the public you do meet lots of different people, so it is very important to be a people person. Constantly being recognized for doing a good job.

    Cons

    Explaining a rent increase to customers. It presents a challenge, but it helps me grow professionally.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Public Storage is a good company to work for. I've been here a year and its a very good company. Its a independent stress free environment.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Resident Relief Manager in Houston, TX (US)
    Current Employee - Resident Relief Manager in Houston, TX (US)

    I have been working at Public Storage full-time (more than an year)

    Pros

    Public storage is a Independent stress free environment. It Makes you feel like you are at home and living on property is a big help too!

    Cons

    There aren't many challenges here at public storage. if you do all your work in a timely fashion and meet your numbers! Customers will be customers where ever you are at but customer service skills is where you will win!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Ive wasted 4 years for this?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relief Manager in Atlanta, GA (US)
    Current Employee - Relief Manager in Atlanta, GA (US)

    I have been working at Public Storage full-time (more than 3 years)

    Pros

    Hours are from 9:30-6pm m-f, 9:30-5pm on weekends so that could be a benefit depending on your personal preference.
    Most managers, under the district manager are all generally nice from my experience.
    Apartments are available to employees that need a place to stay. Will have to take a pay cut.

    Cons

    The management style.

    Upper management sucks-- all the way to the CEO. They constantly change policies and scripts used to rent units to customers

    You feel pressured into forcing customer to buy overpriced merchandise.
    And then you are "called out" by management when a customer doesn't purchase anything from you.

    Inconsistency within the company. For example, The call center will tell the customer it is $23 to rent a space and that is all the customer will need, then the customer will come in with only $23 and we are expected to sell the customer an overpriced lock and then insurance and then sell merchandise to them,.Which makes no sense.

    No growth. The highest position a relief/property manager can go is KTP, which is a management trainer and they only get paid $1 extra to do that task, So a relief manager can not move up and become a district manager. You would have to quit and then get rehired as a District manager.

    Finally, the bonus. The bonus plan changes every year and they add more and more variables to make it difficult for managers to get a bonus.

    Advice to ManagementAdvice

    KEEP IT SIMPLE!
    Send one message to the customers. If you want them to purchase merchandise, lower the prices to match the competitions prices. Do not tell customers that its only $23 when we know they also need to secure their spaces. Or if you don't want to require customer to purchase public storage specific items, then stop holding employees accountable if a customer doesn't buy from us. Actually show your employees you care about them, rather than consistently worrying about "numbers" or scripts. I thought this was customer service, not an audition to be an actor.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    You Can't Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relief Manager in Charlotte, NC (US)
    Current Employee - Relief Manager in Charlotte, NC (US)

    I have been working at Public Storage full-time (more than an year)

    Pros

    Store hours are consistent
    (certain) property apartments
    gas reimbersement
    laid back environment

    Cons

    no room for growth
    district managers and above benefit from your hard work
    internal drama between workers at other properties
    pay is horrible

    Advice to ManagementAdvice

    I don't understand how relief and property managers aren't able to be promoted to district managers when they have been with the company the longest compared to most if not all district managers that float through. Promote within, and you wouldn't have so many issues. And stop being so cheap. For a company making billions of dollars yearly, the pay really sucks.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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