Quality Inn & Suites

  www.qualityinn.com
  www.qualityinn.com

Quality Inn & Suites Reviews

Updated 20 October 2014
Updated 20 October 2014
35 Reviews
3.0
35 Reviews
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Employee Reviews

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  1.  

    Customer service environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk in San Diego, CA (US)
    Former Employee - Front Desk in San Diego, CA (US)

    I worked at Quality Inn & Suites (more than an year)

    Pros

    This company is a very fast paced customer service industry and is very nice to work for. Great employer.

    Cons

    I really did not have any cons for this company, the reason I no longer work with them is due to a closer location to my home.

    Advice to ManagementAdvice

    Great

  2.  

    Real easy job, management could have better training techniques.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quality Inn & Suites

    Pros

    - Simple job; it allowed me to earn spending money while I was in school and I could bring in homework to complete there
    - Computer system was real easy to learn and was very efficient
    - Very laid back

    Cons

    - Management could have done a better job with training. My manager was a nice guy, but sometimes got on to me for things that I felt were never explained to me in the first place.
    - Management could have given more authority to the front desk agents. I was told many times to tell customers "Call the Manager in the morning" - leaving me to feel unsatisfied in dealing with the customer.

    Advice to ManagementAdvice

    Work on leadership & training

  3.  

    My experience is front desk/ auditor- administrative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor in Mobile, AL (US)
    Current Employee - Night Auditor in Mobile, AL (US)

    I have been working at Quality Inn & Suites full-time (less than an year)

    Pros

    the job allow me to interact with public. I get a chance to sale different rm. packages. I also work unsupervised as an auditor completing duties etc.

    Cons

    no benefits and low salary

    Advice to ManagementAdvice

    HAVE YOUR GENERAL MANAGER TO TRAIN WITH AUDITOR AND COVER AUDIT FROM TOP TO BOTTOM INSTEAD OF GETTING TRAINED FOR 2 DAYS.

    Recommends
    Positive Outlook
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  5.  

    I love the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Manager in Hermitage, PA (US)
    Current Employee - Front Desk Manager in Hermitage, PA (US)

    I have been working at Quality Inn & Suites full-time (more than an year)

    Pros

    Honestly this box isn't big enough for all that. But our staff isn't jus back of the house front of the house we are a team and act as such every day. We honestly work for good people who appreciate the work you do.

    Cons

    Monies. They don't pay enough;(

    Advice to ManagementAdvice

    I am management. I suggested getting paid more to myself but then I had to send the message to the gm who in turn sent it to the big bosses smh

    Recommends
    Positive Outlook
  6.  

    Laid back but low paying experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor in Bedford, PA (US)
    Current Employee - Night Auditor in Bedford, PA (US)

    I have been working at Quality Inn & Suites full-time (more than an year)

    Pros

    Easing going, the troubles you encounter don't compare to other jobs within this pay bracket. Mostly sitting, standing, and little lifting required. Doing the nightly audit is a breeze.

    Cons

    I can't make a living off this pay, only 8 dollars an hour with no overtime can't pay even the most basic living requirements.

    Advice to ManagementAdvice

    Consider pay raises for your employees can't live under these rates.

    Recommends
    Positive Outlook
  7.  

    Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk in Ledgewood, NJ (US)
    Former Employee - Front Desk Clerk in Ledgewood, NJ (US)

    I worked at Quality Inn & Suites part-time (more than an year)

    Pros

    Very accommodating as far as scheduling.

    Cons

    Do not follow up with promises made, not very friendly to customers

    Advice to ManagementAdvice

    Need to treat customers better as a whole

    Recommends
  8.  

    I work there for a month as an intern I like it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quality Inn & Suites full-time (less than an year)

    Pros

    I don't lie I am never late to work you can always trust me to get something done.

    Cons

    I am still healing from a fractured femur and I hate it when someone is doing something there not supposed to be doing

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
  9.  

    overall descent job

    Current Employee - Housekeeper in Austin, TX (US)
    Current Employee - Housekeeper in Austin, TX (US)

    I have been working at Quality Inn & Suites full-time (less than an year)

    Pros

    very flexible work schedule, understanding managers, nice co-workers

    Cons

    low pay, outside job, old hotel

    Advice to ManagementAdvice

    raise the pay

    Doesn't Recommend
  10.  

    Ok "if" you never want $$$

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Front Desk/Audit in Tupelo, MS (US)
    Former Employee - Front Desk/Audit in Tupelo, MS (US)

    I worked at Quality Inn & Suites full-time (less than an year)

    Pros

    The regular guests were great, they came 1-2 times a week.

    Cons

    Pay, pay, pay...no health benefits at all. You work 5-7 or more days in a row and because the way the pay schedule falls, there's no OT. You may get 2 days off in a row 1 time a month. Regular days off are not promised or guaranteed.

    Advice to ManagementAdvice

    Before you work your people to death, with no benefits or raise in pay, sit back and think "gee would I be ok with this if I was working it ?"

    Neutral Outlook
    No opinion of CEO
  11.  

    Life & Times of a 1st time Sales Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Sales in Christiansburg, VA (US)
    Former Employee - Director of Sales in Christiansburg, VA (US)

    I worked at Quality Inn & Suites full-time (more than 3 years)

    Pros

    pay / bonus potential
    self managed
    something new each day

    Cons

    disjointed management
    long hours
    unpredictable
    consider "no double standard" policies

    Advice to ManagementAdvice

    leadership

    Negative Outlook

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