Quidsi

  www.quidsi.com
Work in HR? Unlock Free Profile

Quidsi Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

2.6 44 reviews

60% Approve of the CEO

(no image)

Maria Renz

(10 ratings)

42% of employees recommend this company to a friend
44 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great experience and a fantastic family like atmosphere

    Anonymous Employee (Former Employee)

    ProsFlexible schedules. Management that allow great ideas to be showcased. A dynamic group of co workers. There is room to grow for those who are hungry for success and have a desire to do better. If you are a type A personality, you will have a tremendous career in Quidsi.

    ConsToo much micromanaging at times.

    Advice to Senior ManagementMaintain a fun environment. Listen to your employees and treat everyone equally. This company does an amazing job of hiring bright individuals who can be utilized to take the company to new heights. Marc and Vinny created a great company and it is up to you to ensure that the Quidsi legacy lives on.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Unfortunately I would not want my worse enemy to work there.

    Customer Care Representative (Former Employee) Jersey City, NJ (US)

    ProsFree beer once a week free food ok healthcare thats about it. The other employees are fun but not corporate.

    ConsYou are just a number. They pretend to care when they dont. If you have children dont work here. You wont see them and they dont care. Corporate and customer care are in the same building but you wouldnt know it. They treat customer care like we didnt matter.

    Advice to Senior ManagementGet rid of the points system and go back what quidsi was before amazon got involved. When it was fun to go to work not stressful.

    – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great experience for SDEs

    Software Development Engineer (Current Employee)

    ProsYoung teams. Lot of opportunities and responsibilities as a SDE. A great launchpad into Amazon's development procedures and tools. Diverse associates bring variety and vast experience into the team. Great work/life balance. Perfect blend of a startup culture + Amazon policies. Amazing view of NYC. Lot of fun activities(Beer Thursdays, Bagel Fridays, Waffle Wednesdays, Group lunch Tuesdays, lot of other fun activities are organized.)

    ConsLot of interactions between different teams can be challenging. But it is a great opportunity for improving skills and shouldering responsibility. The company is going through a transition/migration phase.

    Advice to Senior ManagementKeep doing what you are doing. Keep up the startup culture. Don't be weighed down by Amazon.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Company Culture

    Customer Care Representative (Former Employee) Jersey City, NJ (US)

    ProsThe Company culture is very fun and positive. Employees are extremely helpful and knowledgeable about the industry. Benefits are great, very cool perks, and they really help you develop into your next desired role. The system used for everyday work is easy to use while dealing with customers.

    ConsAlthough the Senior Management was very helpful and encouraging, some ruin your experience by correcting you on things that have nothing to do with disrupting the work flow. Getting in trouble for things like that made it very uncomfortable to work there.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Customer Service

    Customer Care Agent (Current Employee) Jersey City, NJ (US)

    ProsNo dress code, embraces the individuals, good perks, fun atmosphere

    Consstrict tardiness policy, request for days off, work schedule

    Advice to Senior ManagementHold more people in the other departments accountable, too many errors made by the other departments that lead to more stress and issues for us to resolve. Corporate employees don't really know what the customer care goes through due to their errors.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It started off okay and then went down hill.

    Customer Care Representative (Former Employee) Jersey City, NJ (US)

    ProsMet a lot of colleagues. A nice view of the water front. Free snacks and 25 cent vending machine. Perfect location for commuters.

    ConsManagement, supervisors (team leads). Very strict rules: no eating at your desk, no cell phones on your desk and/or in use, can't surf the internet at down times. Point rule/system is enforced. For example, if you're a minute late you may receive either 1pt or half a point and once you get to 6 you're put on "Final Warning," or fired. You may have pto but you can't use it the times you may need to. Work schedule is based on quality scores and seniority. No real promotions from this department. The promotions might be within customer care such as a wow expert which means absolutely nothing except you can take escalated calls or a team lead which is a supervisor.

    Advice to Senior ManagementLighten up a little since your best employees have left and they're actively looking. Try to go back to the old way.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    They really don't care about their employees

    Fulfillment Specialist (Current Employee) Gouldsboro, PA (US)

    Pros4 10 hour shifts was nice but most weeks we had to come in for mandatory overtime anyway.

    ConsHuman resources is a bunch of liars. They don't care about you , your well being or safety. If you have an issue down to your swipe card they give you an attitude. Its freezing cold in winter and extremely hot in summer.

    Advice to Senior ManagementGet some new management.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great place to work if you like challenge and innovation

    Software Development Manager (Current Employee) Jersey City, NJ (US)

    ProsGet access to Amazon retail technologies and resources. Force you to think big. Have benefit of working for a big company and yet enjoying some startup culture. Tough hiring process means you have bright, tenanted colleagues to work with. And you have a tons of good knowledge and experience to acquire that will benefit you career development in long run.

    ConsCompany is going through some management and system transition. Which can translate to the need for everyone to rethink about what they have been doing everyday and think differently. This can be challenging, which can be a problem for someone but others like me may enjoy it to certain extend.

    Advice to Senior ManagementKeep up the startup culture, keep innovating, don't be afraid to try new ideas and embrace the controlled failure, be best teacher..

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Management needs to trust their senior employees

    Warehouse Associate (Former Employee) Gouldsboro, PA (US)

    ProsGood Benefit Package, Some fellow employees are hard workers. Good starting salary for the area. Very innovative automated warehouse. Company has the stability of being backed by Amazon.

    ConsMany of the jobs are mindless. Some of the management isn't qualified for their positions. They jump to conclusions and have no idea how to fix most problems. The company hires outside for some positions and when a senior employee tells the management that the new hire isn't working out they blame the senior employee for the problems. The management gossips about the peasants (employees).

    Advice to Senior ManagementPull your heads out of the clouds, Promote people with experience in the position rather than hiring outside and basing your hiring on their polished resumes. Stop with the popularity contests. Get out on the floor and actually monitor the employees. Don't assume everyone but yourself is slacking off. Give the employees a pat on the back now and again.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Customer Care dept is not good.

    Customer Care Agent (Current Employee) Jersey City, NJ (US)

    ProsNice, smart co-workers. Good salary. Free/low-priced snacks.

    ConsCustomer Care attendance policy woes. Former policy--6 lateness/attendance points--you're fired. Accrued points fall off after 90 days. NEW attendance policy--5 lateness/attendance points--you're fired. Accrued points fall off after 180 days. No medical notes accepted for absences any longer. PTO and points taken and assessed even re: situations beyond your control--like pub transportation problem or bad weather. No sick days at all. PTO slowly accrued. I don't know about the rest of the company, but this is specifically the case for customer care, which is predominantly African American and Hispanic. Morale is low. It's possible that new hires are being brought in at lower pay and that this company is using the attendance policy to "clean house" of higher paid reps. It's a shame. Hard-working, punctual reps aren't valued or appreciated.

    Advice to Senior ManagementWalking around the room fist-bumping people does not a good mgr make. Your attendance policy and your treatment of your employees speaks volumes about the kind of people you are. You've got some great people working for you, and you don't seem to appreciate that. This attendance policy affects people's LIVES. Also, all of your team leads should have the same level of professional COMPETENCY AND ABILITY. They simply don't.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Worked for Quidsi? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.