Cookies help us deliver our services. By using our services, you agree to our use of cookies. Click here to learn more

Quidsi Reviews

Updated 30 March 2015
65 reviews filtered by
  • Any Location
  • Any Job Title
2.6
65 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Maria Renz
25 Ratings

Pros
  • Wow" customer service philosophy (in 3 reviews)

  • Free beer once a week free food ok healthcare thats about it (in 3 reviews)

Cons
  • Work life balance is nonexistent if you want to do your job well (as is expected by your boss) (in 4 reviews)

  • Corporate and customer care are in the same building but you wouldnt know it (in 6 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    If you don't want ruin your career move on and keep looking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Web Developer in Jersey City, NJ (US)
    Former Employee - Senior Web Developer in Jersey City, NJ (US)

    I worked at Quidsi

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Used to be a fun place ( heard) but as day progressing it is becoming a horrible place. Only pros "happy hour" may be.

    Cons

    1. No Vision.
    2. Sinking ship.
    3. There is no sense of stability. You are pushed by your manager to the limit and still they want more from you.

    Advice to Management

    Just fire all the ex-Barnes & Noble employee you brought for tech integration at once if you want to survive. They are ruining the company with their sheer arrogance and lack of vision.

  2. Helpful (2)

    A ship without a rudder.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Smart, hard-working people. Opportunities outside of Quidsi (at Amazon and its other subsidiaries).

    Cons

    Lots of turnover right now. Very political office with rampant rumor-mongering. Quidsi is struggling to identify it's unique role within the Amazon family and it's clearly taking a toll on morale.

  3. A Sinking Ship. Customer Care Dept is Just Awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    One gets a pay check.

    Cons

    Supervisors and Managers don't seem equipped to deal handle staffing, floor coverage, and general employee issues.
    Managers are self-righteous in attitude, but sub-mediocre in practice.
    Most of the supervisors are just concerned with covering their own backsides and keeping their jobs. They don't offer much that's useful at all.
    Being micro-managed re: trips to the bathroom or to the kitchen by people you simply don't respect--not a good look.

    Advice to Management

    No one looks to you for anything. A lot of the problems facing the dept come from your poor-decision-making.
    The agent rotations simply save your dept those salaries, so stop beating your chests. Actions speaks LOUDER than words, so stop talking so much crap. No one's buying it what you attempt to sell your employees. I mean, seriously?

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Small Company Culture but Culture changing after Amazon Integration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Challenging Work
    Lot to Learn
    Good Team
    Good people

    Cons

    Low Salary
    Lot of Stress
    Limited Training and Growth opportunities

  6. Worst Job I Have Ever Had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Jersey City, NJ (US)
    Former Employee - Customer Care Representative in Jersey City, NJ (US)

    I worked at Quidsi full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are still some little perks like cheap vending machines, some cereals and snacks and the occasional bagel Friday - but these have been reduced recently from what most of these reviews talk about.

    Cons

    Where to begin... I'd like to start by saying the customer care department wasn't always like this. It was a fun, jovial, happy environment where employees truly enjoyed not only each other but coming into work as well. Now, it is the complete opposite. Where the department stands today is due to incompetent management who care only about stats, their job title, money, and who have forgotten about their employees and their respect for the people representing the company on the front lines.

    Management has no clue what they are doing. Bad ideas are thrown onto already stressed employees who are forced to comply and then later retracted.

    You will be pulled off the phones and forced to explain why you were in the restroom for 7 minutes.

    If you sit on a "spam email" for more than 20 seconds you are threatened with disciplinary action.

    Pay is horrible for the area. Think about it. $35000. Typical rent is 1200. Student loans with an education they demand? Car payment?...Food? You're left with nothing. God forbid you have a child at home.

    Management is overly worried about stats and efficiency. The focus is not on providing great customer service. It's getting on and off the phones quickly so their metrics and statuses look good to the company.

    Management routinely interrupts work flow to pull and distract employees off phones to talk about sports.

    Employees are MISERABLE. No one laughs, everyone is searching for another job.

    Ridiculous rules, micromanagement, and condescending and rude behavior that wouldn't be tolerated in other departments is the norm for the customer care employees.

    Scripts and not "special sauce" are all that count. 6 min emails You must be kidding.

    Although there are work from home procedures in place, in a state of emergency snow storm, customer care team is forced to come into work. If they don't come in and don't have earned PTO to use they are written up/fired.

    HR is completely aware, they have consistently heard all of this from exit interviews and have done nothing.

    If you're content with being harassed everyday to act like a robot then leave your dignity, pride and education at the door. This would be perfect for you.

    Advice to Management

    Leave. You have ruined a once happy, wonderful team. You have turned it into a miserable environment to where employees are happy to be fired.

  7. Micromanagement case study

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Associate in Jersey City, NJ (US)
    Former Employee - Customer Care Associate in Jersey City, NJ (US)

    I worked at Quidsi full-time (more than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Mix of very cool and outgoing people. Lots of data entry experience, phone skills, and casual writing.

    Cons

    Stressful work environment. But I suppose that comes with the customer service territory.

    Advice to Management

    Stop monitoring restroom breaks...

  8. Difficult to find fault ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Jersey City, NJ (US)
    Current Employee - Anonymous in Jersey City, NJ (US)

    I have been working at Quidsi full-time (more than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I have been with Quidsi for over 3 years and feel no reason to look for another job since I am constantly challenged. I have been able to work on multiple projects across the company interacting with some of the smartest, kindest, open minded and driven professionals on projects beyond the scope of my function. Quidsi’s philosophy on performance evaluation is so fair, giving you the chance to create your own goals and ask for feedback on them from those that you believe can best comment and assess your abilities. Your voice is also heard with the anytime feedback in place should you want to comment on anyone within the organization at any level. It is so refreshing to see the changes since Amazon’s acquisition with the implementation of better systems, best practices, and focus on continuous improvement while at the same time a conscientiousness on the preservation of Quidsi culture. There has been just slight adjustments to the principles promoted to account for maturation and business focus. The company fosters learning and development through training, promotion cycles , and transfers internally within the greater Amazon network. They also recently renovated the office space accommodating additional conference rooms, huddle areas, and the infamous stacked kitchens overlooking the beautiful views of NYC giving me even more comfort of Amazon’s commitment to Quidsi’s future.

    Cons

    While I have seen some cost cutting controls in place, I believe it is in the best interest of responsible sustainability. Amazingly though, it hasn't watered down the fun, celebratory culture.

  9. Great place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Jersey City, NJ (US)
    Current Employee - Director in Jersey City, NJ (US)

    I have been working at Quidsi full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Quidsi is a fun and exciting place to work - I have a great work life balance. The office is located right by the Path so commuting is so convenient. You can drive and park right in the building too. The office is spacious and has a beautiful view of NY City.
    You get to work with smart, driven people who want to make things happen. Everyone is helpful and makes your feel welcoming. It’s truly a great culture - It’s the ideal place for people who love to have fun and work smart!
    The other pros that I can think of are flexible schedules which is what makes for a great work life balance with telecommuting options and manager support. Good compensation model, endless perks (culture club, rock band, reading club, waffle Wednesday, "be open" bar every Thurs, Bagel Fridays, and pantry full of food.)
    There is something fun happening all the time.

    Cons

    You get commuter benefits but parking can be steep if you want to park in the building.

  10. Do not work in customer care.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Jersey City, NJ (US)
    Current Employee - Customer Care Representative in Jersey City, NJ (US)

    I have been working at Quidsi full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Snacks
    There is a guy from Philadelphia

    Cons

    Managers have thr intelect of 5 year olds. You Will NOT move into a corporate position. You are paid terribly and micro managed. You will have monthly reviews that are rediculous considering it is a crap job. This job could be good for someone in college because it is about 35000 annually. Working for Amazon is like working for Walmart. I cannot stress enough what a hell hole this place is. Please do not work there.

    Advice to Management

    Gro up. You are working in a call center. Losers. Hope you can swim in deep cold water when that ship finally sinks to the bottom.

  11. They treat contractors horribly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Quidsi as a contractor (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Young crowd, great culture, nice people

    Cons

    They treat contractors horribly. They don't include them in anything. They have a huge kitchen full of snacks and whatnot but decide not to include contractors. They throw happy hour every thursday. Again contractors can not attend. They make you feel unwanted as a contractor. Specially the team that runs employee with the exception of few people literally watch you. It's understandable that contractors don't get benefits but little things likes drinks and snacks and bagel friday and happy hour is just low. It's unfair because even as a contractor one is still human and doesn't need to be separated from full timers. Maybe they should just have a separate room where all the contractors can be isolated in and work instead of always treating them like a nobody.

    Advice to Management

    Try treating everyone the same maybe people will want to contract for you in the future.

Quidsi Photos

A view from the office in a foggy day
A view from the office in a sunny day

+ Add Photo

Work at Quidsi? Share Your Experiences

Quidsi

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.