Quidsi Reviews

Updated 22 September 2014
Updated 22 September 2014
52 Reviews
2.7
52 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Maria Renz
16 Ratings

Review Highlights

Pros
  • Wow" customer service philosophy (in 3 reviews)

  • Free beer once a week free food ok healthcare thats about it (in 3 reviews)


Cons
  • In a tough job market you took a customer care job to get you by for awhile (in 8 reviews)

  • Work life balance is nonexistent if you want to do your job well (as is expected by your boss) (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A never-ending uphill battle, BUT great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quidsi full-time for more than a year

    Pros

    Lots of autonomy, even for entry level associates
    Great ecomm learning experience
    Comfortable office (really no dress code) with lots of free food
    Most people are very nice, motivated, intelligent, generally pleasant to work with
    Good pay and benefits
    Experience of working for "an Amazon company"

    Cons

    Anyone who's ever even CONSIDERED for a promotion has to work minimum 50hr weeks, and be sure to kiss up to the right people while doing so
    In-house systems are always breaking and often poorly managed, and cannot support the level of performance we're held to
    Constantly overwhelming amount of emails and meetings
    Completely unrealistic internal deadlines
    Senior management doesn't listen to the people below them

    Advice to ManagementAdvice

    Listen to your employees - at every level - and act upon what you gather
    Continue to support an entrepreneurial culture
    Have a little more respect for others' desire to achieve some level of work-life balance

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Smart people, fleeting culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quidsi

    Pros

    Young, talented employees. Good benefits. Some teams have a tighter-knit culture than others.

    Cons

    High turnover, less opportunities for advancement post Amazon sale

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Went downhill fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Associate/Quality Control  in  Gouldsboro, PA (US)
    Former Employee - Warehouse Associate/Quality Control in Gouldsboro, PA (US)

    I worked at Quidsi full-time for more than a year

    Pros

    Good salary for the area, meet a lot of cool and interesting people, there is a possibility of SOMEWHAT moving up in the company as long as you never want to move above a "lead".

    Cons

    Absolutely no communication between managers, a "get this done now no excuses" policy that allows the company to let go of anyone who doesn't perfectly maintain their "numbers/quota". Once Amazon took over, new policies came into play that the employees were not allowed to have copies of or even ask questions about. The company kept policies hidden from employees, fired a group of 30 of them because of this "policy", and brought in 30 temp agents later (temps at Quidsi/Amazon warehouses get paid $2.50 less an hour than a Quidsi employee does.) No focus on quality, only quantity. They don't care how their orders get done as long as they make quota and get their bonuses.

    Advice to ManagementAdvice

    Get your heads out of your backsides, realize that someday the company is going to screw you over as well, and treat your employees like human beings and not robots.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Customer Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Jersey City, NJ (US)
    Former Employee - Customer Care Representative in Jersey City, NJ (US)

    I worked at Quidsi full-time for less than a year

    Pros

    The training and interview process was very thorough

    Cons

    Some of the policies (attendance, keeping track of work time, how interactions get scored)

    Advice to ManagementAdvice

    Try to interact with your team more, not just a chosen few (Top 10). Encourage them to do better and provide more opportunities.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Stay away from customer care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative  in  Jersey City, NJ (US)
    Current Employee - Customer Care Representative in Jersey City, NJ (US)

    I have been working at Quidsi full-time for more than 3 years

    Pros

    The people there are awesome and the company does spoil employees with food, events etc. really fun atmosphere to work. The pay is decent for just answering the phones.

    Cons

    Stay away from there customer care department. It's a dead end job and no one else in the company wants to interact with the dept. The CC department are all over qualified college graduates hoping to land a job in corporate. So no wants to be there and they eventually quit when they realized the odds are incredibly slim to move up in the company.

    Advice to ManagementAdvice

    You know the problems, just start listening.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Very nice experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Entry
    Current Employee - Data Entry

    I have been working at Quidsi full-time for less than a year

    Pros

    Corporate environment, relaxed, lots of perks

    Cons

    Long hours, low wages (entry level)

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great experience and a fantastic family like atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quidsi full-time for more than 3 years

    Pros

    Flexible schedules. Management that allow great ideas to be showcased. A dynamic group of co workers. There is room to grow for those who are hungry for success and have a desire to do better. If you are a type A personality, you will have a tremendous career in Quidsi.

    Cons

    Too much micromanaging at times.

    Advice to ManagementAdvice

    Maintain a fun environment. Listen to your employees and treat everyone equally. This company does an amazing job of hiring bright individuals who can be utilized to take the company to new heights. Marc and Vinny created a great company and it is up to you to ensure that the Quidsi legacy lives on.

  9. 5 people found this helpful  

    Quidsi is a poorly managed, understaffed, and overly demanding hot mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Jersey City, NJ (US)
    Current Employee - Anonymous Employee in Jersey City, NJ (US)

    I have been working at Quidsi full-time for more than a year

    Pros

    1) Amazon/Quidsi employee discounts.

    2) Lots of PTO. 20+ days.

    3) Genuinely intelligent and kind co-workers. Good for networking post-Quidsi.

    4) Company parties with booze, occasional subsidized lunches, and low cost snacks.

    5) Amazon RSUs.

    6) You get to put that you worked at an Amazon.com subsidiary on your resume.

    Cons

    1) Using your PTO is hard- your role will generally require you to work daily for 9+ hours.

    2) Work life balance is nonexistent if you want to do your job well (as is expected by your boss).

    3) Management doesn't care about employees: growth plans, career paths, employee development- none of them exist in a meaningful way. Management is not responsive to new ideas and is too focused on business goals to make positive changes within the company.

    4) Promotions are rare and ridiculous: Quidsi only promotes X people every cycle so at a certain point, if your boss doesn't fight for you, you won't get promoted even if you worked your butt off and were a "top performer". Politics play a BIG part so good luck if you haven't sucked up to the right people.

    5) Many people are leaving. Happy hours are often held in honor of the people departing that week. This happens almost every week. Many of the smart people mentioned earlier are jumping ship when RSUs vest or when they've had too much.

    6) Expectations are too high and jobs are overly demanding. Quidsi has always been lean as a start-up but has failed to staff adequately as it grew. Positions are overwhelming + challenging even for enthusiastic/dedicated workers. Most people burn out in 1-2 years. Few make it to the 3 or 4 year mark- if you do, you're a veteran.

    7) As a result of being understaffed, teams are too busy putting out fires. Very little progress/change- Quidsi has not truly innovated in years.

    8) Perks have declined. Dinners are no longer easily comped and need to be submitted for reimbursement with explanations as to why you stayed late. Formerly free vending machines now cost $0.25. Group lunches are no longer
    free. Parties and events get less and less extravagant every year.

    9) Overall compensation isn't great. It's very RSU heavy. RSUs vest over a backloaded 4 year cycle, meaning most people only get a small % of their original award. Base pay is OK at best. There are no performance based bonuses. Salary increases for both in level and out of level promotions are very small.

    Advice to ManagementAdvice

    At a recent all hands meeting, the CEO stated "Quidsi is not a sinking ship", justifying this by elaborating on the investments being made in some departments, the work space upgrades, and the long-term goals set for the company's future. Unfortunately, this isn't something senior management can just declare. If team morale is low, employees feel overworked/understaffed, and many people are leaving/actively searching, Quidsi can be characterized as a sinking ship.

    Management: Make an effort to work with employees to understand how to change the company for the better. You don't know everything about how the company should work! Make real changes- task forces are meaningless if nothing noticeably changes afterwards. You need competent experienced people who understand their job functions, not just transplants from within the Amazon organization. Don't forget to promote from within.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Bs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative  in  Jersey City, NJ (US)
    Current Employee - Customer Care Representative in Jersey City, NJ (US)

    I have been working at Quidsi full-time for more than a year

    Pros

    Not having to be on Obamacare, .25 cent snacks?

    Cons

    No promotions within Customer Care, or into Corporate, no matter what your degree, or the Masters you hold. The room for growth promise upon being hired is an empty one - be warned. They simply don't want you because "gasp!" In a tough job market you took a customer care job to get you by for awhile. Customer Care is sneered at by corporate, although most hold the same degrees and experience level. Customer Care is on a completely different floor than the rest of the company. The room is filthy (Dust. Covers. Everything.) and is cluttered. Remember 2nd grade? "House Rules" and chalk drawings on the walls. No internet, no cell phone, no food. Restrooms breaks are monitored. There is a point system that's ridiculous. 5 points, you're fired. Come back from a 15 min break 1 min late? That's .25 point. Stuck in traffic and sign in at 9:01? That's another .25. Call out sick? That's 1.5. These don't fall off for 6 months, so good luck. Ever read the Amazon warehouse horror stories in the news? Stats, efficiency, scripts and scores are all that matter. NOT employees OR providing great customer service. Amazon horror stories - Same deal happens here but in an office. PTO is earned slowly, 1 day a month, and you start with zero. God forbid you catch a cold after being trapped in a dirty, locked room with 5 other sick people, there goes a day you've been working for month for. Days become blacked out too, so even if you have the pto and give enough notice, you may not have the day off.

    Advice to ManagementAdvice

    LAY OFF. These are PEOPLE. NOT ROBOTS. It's answering a phone and being NICE. Where in there is micromanaging necessary?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great experience for SDEs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer
    Current Employee - Software Development Engineer

    I have been working at Quidsi

    Pros

    Young teams. Lot of opportunities and responsibilities as a SDE. A great launchpad into Amazon's development procedures and tools. Diverse associates bring variety and vast experience into the team. Great work/life balance. Perfect blend of a startup culture + Amazon policies. Amazing view of NYC. Lot of fun activities(Beer Thursdays, Bagel Fridays, Waffle Wednesdays, Group lunch Tuesdays, lot of other fun activities are organized.)

    Cons

    Lot of interactions between different teams can be challenging. But it is a great opportunity for improving skills and shouldering responsibility. The company is going through a transition/migration phase.

    Advice to ManagementAdvice

    Keep doing what you are doing. Keep up the startup culture. Don't be weighed down by Amazon.

    Recommends
    Positive Outlook
    Approves of CEO

Quidsi Photos

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