Quidsi

www.quidsi.com

Quidsi Reviews

Updated 30 January 2015
Updated 30 January 2015
58 Reviews
2.8
58 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Maria Renz
21 Ratings

Review Highlights

Pros
  • Wow" customer service philosophy (in 3 reviews)

  • Free beer once a week free food ok healthcare thats about it (in 3 reviews)


Cons
  • Work life balance is nonexistent if you want to do your job well (as is expected by your boss) (in 4 reviews)

  • Corporate and customer care are in the same building but you wouldnt know it (in 6 reviews)

More Highlights

Employee Reviews

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  1.  

    Difficult to find fault ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Jersey City, NJ (US)
    Current Employee - Anonymous in Jersey City, NJ (US)

    I have been working at Quidsi full-time (more than 3 years)

    Pros

    I have been with Quidsi for over 3 years and feel no reason to look for another job since I am constantly challenged. I have been able to work on multiple projects across the company interacting with some of the smartest, kindest, open minded and driven professionals on projects beyond the scope of my function. Quidsi’s philosophy on performance evaluation is so fair, giving you the chance to create your own goals and ask for feedback on them from those that you believe can best comment and assess your abilities. Your voice is also heard with the anytime feedback in place should you want to comment on anyone within the organization at any level. It is so refreshing to see the changes since Amazon’s acquisition with the implementation of better systems, best practices, and focus on continuous improvement while at the same time a conscientiousness on the preservation of Quidsi culture. There has been just slight adjustments to the principles promoted to account for maturation and business focus. The company fosters learning and development through training, promotion cycles , and transfers internally within the greater Amazon network. They also recently renovated the office space accommodating additional conference rooms, huddle areas, and the infamous stacked kitchens overlooking the beautiful views of NYC giving me even more comfort of Amazon’s commitment to Quidsi’s future.

    Cons

    While I have seen some cost cutting controls in place, I believe it is in the best interest of responsible sustainability. Amazingly though, it hasn't watered down the fun, celebratory culture.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Jersey City, NJ (US)
    Current Employee - Director in Jersey City, NJ (US)

    I have been working at Quidsi full-time (less than a year)

    Pros

    Quidsi is a fun and exciting place to work - I have a great work life balance. The office is located right by the Path so commuting is so convenient. You can drive and park right in the building too. The office is spacious and has a beautiful view of NY City.
    You get to work with smart, driven people who want to make things happen. Everyone is helpful and makes your feel welcoming. It’s truly a great culture - It’s the ideal place for people who love to have fun and work smart!
    The other pros that I can think of are flexible schedules which is what makes for a great work life balance with telecommuting options and manager support. Good compensation model, endless perks (culture club, rock band, reading club, waffle Wednesday, "be open" bar every Thurs, Bagel Fridays, and pantry full of food.)
    There is something fun happening all the time.

    Cons

    You get commuter benefits but parking can be steep if you want to park in the building.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Friendly, laid back work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Jersey City, NJ (US)
    Current Employee - Customer Care Representative in Jersey City, NJ (US)

    I have been working at Quidsi full-time (less than a year)

    Pros

    No dress code, friendly atmosphere, no stress

    Cons

    Low pay, no free parking for day shift,

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Use to be great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fulfillment Specialist in Sparks, NV (US)
    Former Employee - Fulfillment Specialist in Sparks, NV (US)

    I worked at Quidsi full-time (less than a year)

    Pros

    Upbeat work environment, supervisors were great to work with, they actually cared about what you had to say or suggestions for improvement. Benefits are great. Co-workers were great as well. The culture and values the company had before being bought by Amazon was great, it was a very family friendly company.

    Cons

    Was bought out by Amazon, long hours with almost impossible goals to reach, the morale became very down and most people didn't want to be there anymore.

    Advice to ManagementAdvice

    Make your employees feel important, without them you wouldn't be in business.

    Neutral Outlook
    Disapproves of CEO
  6.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi full-time

    Pros

    Good Team environment, getting help from co-workers is easy, good learning experience.

    Cons

    hard to get help from managers, limited professional growth.

    Advice to ManagementAdvice

    I guess they're doing well.

    Positive Outlook
  7.  

    Not horrible, but it is changing.

    Former Employee - Customer Care Associate in Jersey City, NJ (US)
    Former Employee - Customer Care Associate in Jersey City, NJ (US)

    I worked at Quidsi full-time (more than a year)

    Pros

    The training for a Customer Care Associate was in depth, which is a good thing to make sure you understand what the company is about and all the tools you need to be successful. You were given the freedom to handle customers inquiries how you felt necessary. Given that this was an e-commerce business you needed to keep up with how frequently things changed. With that being said training is consistently being provided to make sure every one is up to date on those changes.

    Cons

    When I first started working there it felt very free and open and they made you feel like it was a "hip" place to work. Since Amazon bought out Quidsi I felt like some of the cool aspects of this company were slowly fading. It is not what it used to be but they are still trying to cover that up with an icing of free coffee, snacks, and happy hour to make it look that way.

    Advice to ManagementAdvice

    Change the point system and the system on how you grade agents. Stop making up rules as you go along because it is crippling the positive image Quidsi once had

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Good experience but disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Associate in Jersey City, NJ (US)
    Current Employee - Merchandise Associate in Jersey City, NJ (US)

    I have been working at Quidsi full-time (more than a year)

    Pros

    Given a lot of responsibility very quickly. You have a job title will end up having your hands in many different functions. Running small business within each site with a lot of autonomy. Fairly easy to make your opinion heard and make a difference.

    Cons

    Having a hard time finding their identity as a company. Foundation as an e-commerce company is a little shaky because it was built by MBAs, not retail leaders/experts. There is a lot of work happening to transform the websites into shopping destinations but some goals are too lofty and they need to focus on the basics first. While good to have a lot of responsibility, the reason it is given is that there is a constant bandwidth issue where there aren't enough people to do the work as it should be done/to meet such lofty goals.

    Advice to ManagementAdvice

    Fix the retail fundamentals, figure out who you are and who your customer is, and focus on building a strong foundation before launching big projects without the proper support.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi full-time (more than a year)

    Pros

    Great People
    Great Benefits
    Good Office Views

    Cons

    No work-life balance, looked upon poorly if less than 50 hrs a week is spent in the office
    Poor Management/ Unhelpful management
    Be prepared for micromanagement
    Office politics has negative impact on teams
    negative Work environment
    Voicing opinions is not welcomed

    Advice to ManagementAdvice

    Don't fix what's not broken, listen to your team.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    C.C

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Jersey City, NJ (US)
    Current Employee - Customer Care Representative in Jersey City, NJ (US)

    I have been working at Quidsi full-time (less than a year)

    Pros

    They're trying, or at least employee services is.

    Cons

    The CEO really needs to take a look at management and senior management in CC. There is a reason it has been so bad for so long with such a high turnover. Maybe the problem isn't the employees or staff who have left. Maybe the mistake was hiring/keeping the current management in there for so long. Where is their employee review?

    Advice to ManagementAdvice

    Be there and lead.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

Quidsi Photos

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A view from the office in a sunny day

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