REI Reviews

Updated 27 September 2014
Updated 27 September 2014
499 Reviews
3.6
499 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
REI President and CEO Jerry Stritzke
Jerry Stritzke
89 Ratings

Review Highlights

Pros
  • Had forgot what work-life balance was like until I came here (in 58 reviews)

  • If you're looking for a part time job that pays well this is a great place to start (in 47 reviews)


Cons
  • The pressure of having to sell memberships when most people are already members was too much for me (in 41 reviews)

  • Hours are intentionally shy of full time for 80% of staff; maybe to cut costs for employee benefits (in 35 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    The very best retailer to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager  in  Vail, CO (US)
    Current Employee - Store Manager in Vail, CO (US)

    I have been working at REI full-time for more than 10 years

    Pros

    People matter. The Cooperative is working very hard to do right by the customers and employees. Business prospects are good with growing opportunity in the company. Great benefits, a sense of community. Small company feeling in a large company. Healthy lifestyle encouragement.

    Cons

    REI isn't the best at rolling out new technology but give employees what we need to get the job done. Some systems are not intuitive in the Apple operating system age.

    Advice to ManagementAdvice

    Keep up the good work. Keep payroll sufficient to deliver strong training, service and visual upkeep in stores.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company, low hourly rate.

    Current Employee - Customer Service Specialist  in  Chicago, IL (US)
    Current Employee - Customer Service Specialist in Chicago, IL (US)

    I have been working at REI part-time for less than a year

    Pros

    Great staff and management. Great benefits for employees.

    Cons

    Low pay rate. Customers definitely take advantage of the return policies. The selling of memberships feels slightly gimmicky.

    Advice to ManagementAdvice

    Look for ways to pay higher wages to staff.

    Recommends
  3.  

    Fantastic Co-Workers and Local Management; Gap between Corporate and Local Stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist  in  Madison, WI (US)
    Former Employee - Sales Specialist in Madison, WI (US)

    I worked at REI part-time for more than a year

    Pros

    Wonderful, capable co-workers and managers at my store. I was always learning, and felt very supported. Training was pretty minimal, but everyone was always happy to lend a hand when needed. Great employee perks and easy to get time off!

    Cons

    Retail environment was less than ideal, and we were often understaffed. Compensation is pretty minimal. Growing corporate culture being implemented from HQ with little regard for the actual workings of local stores. Very pushy about membership sales, which I think goes against the kind of company culture customers expect from REI.

    Advice to ManagementAdvice

    Spend more time in local stores, get to know what works and what doesn't work. Trying to create cookie-cutter replications of the "ideal" REI isn't working so great, due to cultural differences and types of activities popular in different areas of the country. Work less on controlling employees, and more on fostering creative innovation. You've got one of the most educated and capable workforces around, tap into it instead of limiting it to your universal model.

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5.  

    Best company to work for!

    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at REI part-time for less than a year

    Pros

    Awesome Managers, great culture, and competitive pay for the industry

    Cons

    you want to spend your entire check on stuff in the store!

    Recommends
    Approves of CEO
  6.  

    Best employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist  in  Oxnard, CA (US)
    Former Employee - Sales Specialist in Oxnard, CA (US)

    I worked at REI part-time for more than a year

    Pros

    They hire and train the best people. I was always appreciated and listened to. Everyone works hard.

    Cons

    I needed full time employment. Moving up is very difficult although they do hire mainly from within.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Lots of recent change, still a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Kent, WA (US)
    Current Employee - Anonymous in Kent, WA (US)

    I have been working at REI full-time for more than 5 years

    Pros

    Work/life balance
    Mission you can believe in
    Outdoor recreation encouraged
    Great people
    Great benefits
    Great discounts on outdoor gear and clothing

    Cons

    Distance from city
    Constant change
    Divisions working in silos
    Too many people on campus
    Slow, bureaucratic processes
    IT support lacking

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A laid back place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI full-time for more than 3 years

    Pros

    Benifits, employee discount, and prodeals are all supurb. Environment is laid back no suit, no tie.

    Cons

    Hard to advance, internal structure prohibits rapid changes.

    Advice to ManagementAdvice

    Restructure Departments and streamline processes for advancement.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    pay is just OK but employee discount is HUGE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist  in  Bloomington, MN (US)
    Former Employee - Customer Service Specialist in Bloomington, MN (US)

    I worked at REI full-time for more than 5 years

    Pros

    A healthy work environment, both physically and culturally. A lot depends on the individual manager you work under but there is a robust system in place to make sure managers are thoroughly trained and encourage to improve. Almost all of the work day is spent on your feet.

    Cons

    Pay is not great, not much room for moving up without relocating to another state.

    Advice to ManagementAdvice

    Add more padding and mats to concrete floors at work stations.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great environment, pays peanuts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist  in  Austin, TX (US)
    Current Employee - Sales Specialist in Austin, TX (US)

    I have been working at REI part-time for less than a year

    Pros

    Coworkers are friendly and helpful, which is great when you're still learning about the products. Managers are easy to talk to and are flexible with scheduling.

    Cons

    Even if you're there full time (35+ hours), they have to keep you at part time making $10/hour, which is not enough for spending that amount of time there each week. The only real solution here is to get a second job, which is tricky because REI schedules only go out two weeks before you need to work, and it's physically pretty draining. There is also a lot of pressure to sell memberships to customers, and this is how the managers track your quality of work. The membership really is a useful thing to have, but it's hard to tack on an extra $20 when someone is already spending $300 on a jacket they'll wear for two weeks.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 5 people found this helpful  

    Great company, values, people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ecommerce Program Manager  in  Kent, WA (US)
    Current Employee - Ecommerce Program Manager in Kent, WA (US)

    I have been working at REI full-time for less than a year

    Pros

    It's an inspiring place to work. Had forgot what work-life balance was like until I came here. The people truly live the lifestyle. And you just can't beat the discounts and benefits.

    Cons

    Sometimes slow moving at HQ, in process of transition but it's looking for the better!

    Advice to ManagementAdvice

    Keep making sure everyone's voice is heard, take risk from time to time and test things out.

    Recommends
    Positive Outlook
    Approves of CEO

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