Rackspace Reviews

I have been working at Rackspace full-time for more than a year

Pros – has a good culture, though possibly getting watered down with size

Cons – dont pay with inflation, pays could be better

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Rackspace full-time for more than 7 years

Pros – Decent pay, especially for San Antonio. OK salaries for other areas. Some people will like the 'culture', shooting each other with rubber darts, etc. Fairly easy to get hired, so can be a good place to get started in IT.

Cons – They tend to skimp on facilities, which means if you're working for Rackspace UK, you'll be in some zone 6 post-apocalyptic landscape. Technical role progression is pretty limited outside of the US offices. Middle management is generally pretty unimaginative, and there are way too many managers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Rackspace full-time for more than 3 years

Pros – Lots of fun activities, still great culture but declining, ample career opportunities if one can navigate the ever changing political and organizational landscape, great top level leadership

Cons – Overblown targets versus opportunity to achieve in most roles, company growing too fast which has a detrimental impact on the culture and quality of hires, no room for negotiating pay when advancing internally

Advice to Senior Management – Be weary of the speed in which the company is growing and the impact it has on the culture

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Rackspace full-time for less than a year

Pros – Great atmosphere, good perks, great team to work with.

Cons – Some mundane tasks, although they are working on automating more and more.

Advice to Senior Management – Keep going!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Rackspace

Pros – Some great products
Superb customer support
Reasonable Flexibility in working life
On-site Gym
Good Office + Canteen - you will put on weight here
Some good technical brains & SE's
Great for SMB / SME sales people to start your junior sales career
Growing fast - but for how long?
Leaders in the cloud
Great on-boarding process / education
A good stepping stone to a better career elsewhere

Cons – Poor Management with little backbone to do anything or make changes - don't put your head over the top of the pit etc
Revolving door of Enterprise staff - before joining ask about attrition rates in Ent team V.high
Far too much tribal knowledge - if you can find it you might be OK
Despite constantly making reference to 'Treating Rackers (employees) like friends and family - this does not happen.
If you have an opinion different to the management you are branded as negative...so don't have an opinion
Too much sickly sweet ;hey how you doings' everyday....yawn yawn
No share option scheme in the UK
Obsession with culture to the detriment of actually addressing the real business ssues
Lots of time in the office.
Think of it more as what you can do for the company rather than what it can do for you.
Managers in constant meetings and producing nothing of any tangible benefit to anyone.

Advice to Senior Management – The company is fundamentally a great company but is being let down by constant in fighting between SMB & Enterprise teams. A confused go to market strategy and an obsession with culture is unhealthy. Try fixing the bigger problems and put money in peoples pockets instead of praise in emails. Empower managers who can make decisions instead of being spreadsheet managers.

No, I would not recommend this company to a friend

I have been working at Rackspace

Pros – Genuine culture that inspires people to offer their best.
You're working with some of the smartest people in the industry.
Massive growth and opportunities.
A highly aspirational organisation striving (mostly succeeding) to be on the cutting edge of service, technology and culture.

Cons – Enormous growth means an extremely busy environment - good problem to have!
Growing pains.

Advice to Senior Management – Do more to help and support new leaders into the organisation.
We really don't have a cultural problem - let's stop over rotating on engagement surveys.
The change and growth in front of us is going to be difficult. Help us to do it smarter, faster and more smoothly.

Yes, I would recommend this company to a friend

I worked at Rackspace

Pros – People | Exposure to technology | Great Team Leaders | Great company events | Made a lot of good friends while there

Cons – expected to do a lot of overtime | work-life balance issues | pay under market rate | moving from a medium to a large business model | a lot of teams are turning to the call center type approach

Advice to Senior Management – Start listening to the people that on the front lines . a lot of senior managers feel too secure in their positions, they forget that they're here to lead ...

Yes, I would recommend this company to a friend

I worked at Rackspace

Pros – People, culture, high level of energy, social. The company is great at reaching out to employees to find out ow they are feeling and thinking and then for the most part the management do something about any issues.

Cons – In some areas there seems to be silos, these are few but they do stand out. The US leadership is often remote and disconnected from Europe.

Advice to Senior Management – Establish a stable long term leadership team in EMEA rather than 2yr tours by US leaders. Get a different office location.

Yes, I would recommend this company to a friend

I have been working at Rackspace

Pros – good peers | great learning opportunities | relaxed environment | exposured to a lot

Cons – overinflated view of itself |increased bad management | no execution | growing pains leading to loss of culture

Advice to Senior Management – Stop hiring people who don't fit the mold. Don't try to artificially control culture. Pay and benefits need to rival other employers. Stop being schizophrenic.

I have been working at Rackspace

Pros – The people
The breakfasts
The attitude of everyone
The feeling of being valued
The charitable work the business encourages
The games room

Cons – The expectation that if you DONT work extra hours you are looked down upon. Work Life balance is nigh on impossible. No-one is safe from performance management, but then work hard and you are rewarded for it, so it's all good.

Advice to Senior Management – Keep it going, don't forget the culture when the business changes...which I'm sure you won't. Maybe a couple of PS3s and more fun days wouldn't go amiss :)

Yes, I would recommend this company to a friend