Rackspace
3.8 of 5 401 reviews
www.rackspace.com San Antonio, TX 5000+ Employees

Rackspace Reviews

Updated Apr 11, 2014
All Employees Current Employees Only

3.8 401 reviews

                             

75% Approve of the CEO

(no image)

Graham Weston

(16 ratings)

79% of employees recommend this company to a friend
401 Employee Reviews
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Review Highlights

Pros:
  • "Lots of compensations, great list of benefits, managers listen to your work-life balance needs"
    in 18 reviews
  • "Great culture and people with lots of talents around that you could learn from"
    in 29 reviews
Cons:
  • "There is heavy resentment for middle management throughout the front-line support teams"
    in 29 reviews
  • "Work life balance can be a challenge - not nearly as bad as Amazon"
    in 9 reviews
  • Show more review highlights

Reviews

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Awesome company

Team Lead (Current Employee)
Slough, Berkshire, South East England, England

I have been working at Rackspace full-time for more than a year

ProsA great drive to improve; Really cares about employee engagement; Truly follows its core values; Works hard, plays hard; There are some really supportive people here that will do whatever is in their power to see you on the right path

ConsYour working location has a huge effect on the treatment by the local-level management; these bad eggs are few and far between however

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Fanatical Awesome

Anonymous Employee (Current Employee)

I have been working at Rackspace

Prosgreat culture, great people, always fun, always learning new stuff and expecting the next big think to come in soon.

Conssome people work harder than others, but i guess that's true in any company. at least on this one, most people will try to help you and overcome those difficulties..

Advice to Senior ManagementKeep your eyes and ears open to what's around you.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Really good company

Linux Systems Administrator (Current Employee)
London, England

I have been working at Rackspace full-time

ProsGreat people and work place. All my immediate managers have been helpful and accommodating both professionally and personally. Co-workers are motivated, friendly and have a great work ethic. Everyone really tries to do the right thing for the customer and each other.

ConsNowhere is perfect, but I've built up my career there and it's consistently gotten better. With tenure and experience, compensation catches up.

Advice to Senior ManagementKeep looking out for employees, and they will keep looking out for customers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Overworked but learnt alot!

DC Ops Tech (Former Employee)
Slough, Berkshire, South East England, England

I worked at Rackspace full-time for more than a year

Pros-Good Training
-Good place to start
-Rapid growth
-Lots of room for progression as a Tech
-Secure job, no redundancies

Cons-Management dont listen to line-workers
-Constantly coerced into overtime due to company growing fast and difficulty hiring.
-Slightly lower salary than competitors.
-Bad shift rotas
-Sales oversell solutions, way more than customers need, they are too incentivised by commision

Advice to Senior Management-Pay your employees more to reduce churn
-Less middle management
-Dont overwork employees with overtime

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Virtualisation Engineer

Virtualisation Engineer (Current Employee)
London, England

I have been working at Rackspace full-time for more than 5 years

ProsPlenty of development and training

ConsNone at the moment. The best place for a tech to be.

Yes, I would recommend this company to a friend

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2 people found this helpful  

A good place to get your foot in the door in the tech industry

Managed Linux Administrator (Former Employee)
London, England

I worked at Rackspace full-time for more than 3 years

ProsA good place to get basic skills, you are thrown at the customers with relatively little experience but you tend to have the support of a relatively good team usually.

ConsIt tends to be career suicide to stay there longer than 2 years, promotions and career progression are based solely on tenior and are heavily biased with favoritism. Very low paychecks in comparison to the rest of the industry.

Advice to Senior ManagementGrow up, offer some grown up company inventives to your people to build and retain even better teams and then try to take on the likes of IBM, stop trying to use techies as managers it does not work and they tend to make severely biased decisions as they are not suitable for the role.

Yes, I would recommend this company to a friend

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Great place to gain lots new skills and experience

Anonymous Employee (Current Employee)
London, England

I have been working at Rackspace full-time for more than a year

ProsGreat exposure to different technologies
People for the most part are great and happy to help you
Opportunities to drive change and make a difference

ConsLots of decisions driven by the US - other regions simply execute
Some senior managers not up to the job - have been promoted simply because they have been there so long
Whilst the UK office is nice, the location is not great

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Rackspace

Managed Backup Administrator L1 (Current Employee)
London, England

I have been working at Rackspace full-time for more than a year

Proshas a good culture, though possibly getting watered down with size

Consdont pay with inflation, pays could be better

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Decent place to work

Windows Systems Administrator III (Current Employee)
London, England

I have been working at Rackspace full-time for more than 5 years

ProsDecent pay, especially for San Antonio. OK salaries for other areas. Some people will like the 'culture', shooting each other with rubber darts, etc. Fairly easy to get hired, so can be a good place to get started in IT.

ConsThey tend to skimp on facilities, which means if you're working for Rackspace UK, you'll be in some zone 6 post-apocalyptic landscape. Technical role progression is pretty limited outside of the US offices. Middle management is generally pretty unimaginative, and there are way too many managers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Both good and bad

Sales Representative (Current Employee)
London, England

I have been working at Rackspace full-time for more than 3 years

ProsLots of fun activities, still great culture but declining, ample career opportunities if one can navigate the ever changing political and organizational landscape, great top level leadership

ConsOverblown targets versus opportunity to achieve in most roles, company growing too fast which has a detrimental impact on the culture and quality of hires, no room for negotiating pay when advancing internally

Advice to Senior ManagementBe weary of the speed in which the company is growing and the impact it has on the culture

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Rackspace Hosting is the world’s leading specialist in hosting and cloud computing. The San Antonio-based company provides Fanatical Support® to its customers, across a portfolio of IT services, including Managed… Full Overview

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