Rackspace

  www.rackspace.com
  www.rackspace.com

Rackspace Reviews

Updated 14 December 2014
Updated 14 December 2014
504 Reviews
3.6
504 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Taylor Rhodes
0 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 33 reviews)

  • Sometimes the work life balance can be difficult (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best company I have worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Infrastructure Engineer in London, England
    Current Employee - Lead Infrastructure Engineer in London, England

    I have been working at Rackspace

    Pros

    I have been in the IT industry for many years and through many different companies. IT is tough, long hours, high demands and the constant changing technology trends make it a risk for burn out. Rackspace rewards it's staff for hard work and employees people that are either the top of their fame or have the potential and enthusiasm to get there. The culture identifies that the demands put on you are strenuous and tries to ease that by rewards and an essence of fun. Most staff are engaged in what they do and that leads to a relaxed atmosphere. Staff are approachable and are happy to interact on personal levels to form strong relationships.
    Rackspace is a very open company. Management don't seem to have hidden agendas, financial updates are constantly given, strategies are explained to the staff and managers are treated as advisors rather than authoritative dictators. All managers are approachable right up to the CEO and they take time to find out a little more about you as a person.

    Cons

    Rackspace on boarding process is long and drawn out. If you think you are going to start your job on day one you are mistaken. In someways it eases you in to your role but in others after a couple of months of the softly softly approach you just want to get on with something meaty.
    If you want job and sit in the same position for years this is not the company for you. Most people who make it in the company move roles every 18-24months.
    If you are introverted and can't make friends outside of your team the culture is wasted on you and you will not succeed here. Taking part in activities, walking up to someone's desk randomly and asking how their day went and giving back to the community is the way forward for any new recruit. The company is large and you will just become a number if you don't network with people.
    This year has been a tough year for rackspace globally. CEO quits, share prices drop, aws and asure become more powerful and rackspace loses it's way a bit. New CEO and strategy to put the service in front of everything else shows me that rackspace and the management team are setting off on the right track.

    Advice to ManagementAdvice

    The tools we use are all over the place. We need a project with a number of departments input to standardise and unify them.
    Regions need to be a bit more integrated. Sone teams tool out only in the US which has some benefits but we should have some champions in other regions.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Phenomenal culture - this company is going places....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in London, England
    Current Employee - Anonymous in London, England

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Superb workplace, managers & leaders truly care about the workforce. Core values are embedded throughout the organisation. Many opportunities to grow professionally. Everyone has a voice and encouraged to use it. Constant focus on employee engagement to continually improve. No one at Rackspace rests on their laurels! Good pay & benefits. Flexible working opportunities. Huge drive to ensure every employee feels a valued member & knows their contribution to the strategic mission. Very low employee turnover in comparison to other tech companies as a result (& even lower rates of unwanted regrettable leavers). This place truly rocks!

    Cons

    Poor performers & employees with entitlement issues not removed fast enough, leaving great staff carrying unfaîr share of workload. Long hours can sometimes be a challenge. Very picky in recruitment which can further lead to the pressure. Don't come to Rackspace unless you are of the sort that wants to roll up your sleeves and get stuck in!

    Advice to ManagementAdvice

    Ramp up efforts to get great talent through the door & keep focus on developing & engaging them once they're here.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Rackspace

    Pros

    Great culture and benefit, flexible environment

    Cons

    Lots of politics and most of the key roles are taken by the people who have no idea about what they are talking about

    Advice to ManagementAdvice

    Stick to your own unique culture

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    The best company I ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator II in London, England
    Current Employee - Linux Systems Administrator II in London, England

    I have been working at Rackspace full-time (more than an year)

    Pros

    Relaxed working environment , managers that look after you .

    Cons

    It's in Hayes .....

    Advice to ManagementAdvice

    Keep the good Rackers satisfied !!!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Once great, now awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Rackspace full-time (more than an year)

    Pros

    Fun events, relaxed atmosphere, casual dress, work from home etc. Some really nice people to work with.

    Cons

    Recent management hires have killed the culture. No real focus or direction, changes strategy every quarter seemingly. Cliquiest place I have ever worked. No chance of promotion unless you are pals with the management. Insane levels of brown nosing.

    Advice to ManagementAdvice

    Go back to how Rackspace used to be, when it was successful. There's a reason why the staff turnover is massive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Strong Internal Politics, Gone Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Rackspace full-time (more than 5 years)

    Pros

    - Good peer atmosphere, easy to make friends
    - Some interesting technologies used, ahead of competition

    Cons

    - Very high amount of office politics, including the presence of cliques.
    - Significant brown-nosing. Promotion and advancement opportunities are limited/non-existent without it.
    - Lack of overall company strategy (changes every 3-6 months) and competitive advantage ensure that the company will fail in the future.
    - Management not open to constructive criticism and/or feedback.
    - Communication of key ideas and messages is absent or at best, delayed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Nice place to work, but it's a job, not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer II in Hayes, England
    Current Employee - Systems Engineer II in Hayes, England

    I have been working at Rackspace full-time (more than an year)

    Pros

    Relaxed environment, friendly staff. Well-publicised culture promotes conscientious working. Lots of social events. Office facilities are very good. Varied and flexible benefits (healthcare, gym, free massages, childcare vouchers etc etc etc). Free food. An easy place to work. Will fit well around your lifestyle with a range of flexible working options. Not too much expected of you. A good, well known name to have on your CV which attracts interest from recruiters. Established progression path from DC Ops through 1st line support into the O/S specialist teams gives a great opportunity for cable guys to make the break into software support.

    Cons

    Strong "networking culture" means that exposure to the high-value work is more to do with making friends with the right people than your qualifications and performance. If you have an introvert personality, you will struggle here. Once you are in one of the O/S specialist teams the only places to go are into management (forget it unless you make friends with the right people) or into the Solution Engineer/Architect team (who are VERY picky). Confusing corporate strategy - I am never quite sure what Rackspace wants to be - a hosting company? a support services company? A software company? It seems to change every few months. Pretence of being a direct competitor to Google, Azure and Amazon is exactly that.. Rackspace's assets are its large hardware investment and the quality of the staff it attracts. Internal database/ERP systems are a mess. For most tasks, you spend longer searching for and pulling information from the myriad of loosely connected systems than you do actually working with the Customer or the supported products. Automation breaks virtually every day requiring laborious manual workarounds.

    Advice to ManagementAdvice

    Choose a company focus and stick to it.

    Sort out the internal database systems. They are holding back productivity, affecting quality of the service delivered to Customers and causing the Company to require way more headcount than should really be necessary.

    Negative Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Fun but frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time (more than an year)

    Pros

    Relaxed, casual atmosphere.
    Make friends easily and lots of team nights out.
    Benefits pretty good, especially free gym and medical insurance.

    Cons

    1. Poor salary (below industry average - relying on the 'culture' too much)
    2. Employee favouritism is rife. Don't expect to get anywhere unless you're in the "boy's club", even if your stats are top.
    3. Gossip - too much
    4. Empty promises.
    5. Too many changes, constantly. Happens every few months. No real clear strategy.
    6. Bad management - managers are hired into these positions even if they haven't got managerial experience
    7. Training. Rely on team members to train the newcomers or wait for months to sign yourself up to training modules - but this really isn't good enough.
    8. Accounts being removed and swapped unfairly - leaving the Sales teams very frustrated.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Going Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Rackspace full-time (more than an year)

    Pros

    Formerly great working atmosphere, not so much nowadays.

    Cons

    Brown nosing, poor management. Lack of strategy. Poor salary.

    Advice to ManagementAdvice

    Promote more on merit rather than buddies.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Good place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (less than an year)

    Pros

    Really friendly enviroment, a lot of support provider for new employees, many work place benefits.

    Cons

    Travell time from London. :D

Work at Rackspace? Share Your Experiences

Rackspace

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.