Rackspace Reviews

Updated 17 September 2014
Updated 17 September 2014
475 Reviews
3.6
475 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Graham Weston
65 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 30 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time for less than a year

    Pros

    Really friendly enviroment, a lot of support provider for new employees, many work place benefits.

    Cons

    Travell time from London. :D

  2.  

    (UK) Great culture, poor advancement/compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Rackspace full-time for more than a year

    Pros

    - Fantastic benefits, which the HR team do a great job with. From personal health (gym, sports days etc.) to general fun, they do a good job of creating a nice buzz.

    - Generally, the culture is good. Increasingly, there seemed to be less focus on hiring the "right" characters and personalities for the company, but for most of my tenure I was surrounded by good people.

    - Flexible time-off and working from home policies.

    Cons

    - Compensation was really poor, and well below industry averages in some cases. Moving up pay grades was always made into a logistical difficulty (changing job titles, teams etc.).

    - Some of the managers are not equipped to be people managers, relying on leaders within the teams to do most of the hands-on managerial work.

    - Senior leadership approach the business in a very reactive manner, causing the business focus to shift every 6 months after things go wrong. There is no committed direction and it seems they're winging it.

    - No opportunities for progression. Having left since, I have realised how I've probably stunted my own growth by not doing so sooner.

    Advice to ManagementAdvice

    In several years of employment, I was one of many examples of people not once offered to interview for a more prominent position, in spite of performance and clear suitability. In my example, this was despite top-of-class performance reviews, and taking the role of "temporary" manager whenever the managerial team were away, or staff felt they couldn't rely on them.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Unique

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales
    Current Employee - Inside Sales

    I have been working at Rackspace full-time for more than a year

    Pros

    the people make this place what it is! great folks who treat you like family and bend over backwards to help with anything

    Cons

    systems are archaic and painful

    Advice to ManagementAdvice

    People growth in specific departments as the business keeps growing

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great culture and great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Datacenter Operations Technician  in  Slough, Berkshire, South East England, England
    Current Employee - Datacenter Operations Technician in Slough, Berkshire, South East England, England

    I have been working at Rackspace full-time for more than a year

    Pros

    Rackspace has a unique culture similar to that Google promotes. Lots of great events and perks such as benefits and private health care. The company has great company values which are followed to high a level throughout the company.

    Cons

    Working between the teams can be a challenge but something Rackspace is listening to resolve.

    Advice to ManagementAdvice

    More great benefits to make us feel proud of working for the company. Like more merchandise would be great!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Brilliant place to work, and play!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Rackspace full-time for more than a year

    Pros

    Brilliant culture with lots of inspiring and brilliantly talented people who you get to work with everyday. Great fun ethos and office-culture along with great benefits and regular events/activities. Halloween here is crazy!

    Cons

    Company is growing fast and this can sometimes make your day long, stressful and high pressured.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good quality technical employees, great service but held back by low-level management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Datacenter Operations Technician II  in  Slough, Berkshire, South East England, England
    Current Employee - Datacenter Operations Technician II in Slough, Berkshire, South East England, England

    I have been working at Rackspace full-time for more than a year

    Pros

    Good career progression possibilities
    Training opportunities
    Company culture
    No redundancies, growing business that cant afford to let quality employees go

    Cons

    Consistently expected to work extra hours (stay late, working lunch etc)
    Low pay comparatively
    Some low level managers are terrible, train them or replace them

    Advice to ManagementAdvice

    Appreciate techs more, they are the ones who provide the fanatical support that our service is built on

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    used to be amazing but now it's nothing more than a simple minded drone company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Datacenter Operations Technician  in  Slough, Berkshire, South East England, England
    Current Employee - Datacenter Operations Technician in Slough, Berkshire, South East England, England

    I have been working at Rackspace full-time for more than a year

    Pros

    Free Pizza, Possible Career Progression, very awesome employees with excellent attitudes

    Cons

    favouritism is still very strong in this company, management has become very drone like always bringing the "core values/culture" up in all reviews, your conversations with them and even emails like some sort of USSR communist group (THE MOTHERLAND RACKSPACE). workload seems to increase every year with little to no compensation given. The UK data center has the technicians working very strange shift patterns such as the 1pm to 10pm (known by many as the 'no life shift') and a night shift 9pm - 7am that has no day rotation. every shift fights to get on the early shift as it is the only one with reasonable hours (and of course lowest allowance for travel costs).

    Advice to ManagementAdvice

    look after your own instead of throwing them to the side

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Company full of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    The culture and the core values in this company are awesome. There are tons of internal training courses where every Racker can improve his skills.

    Cons

    Salary average is a bit lower than other companies and this can sometimes refrain people from choosing this company .

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great company, not very technologically advanced... for a company operating in the tech space.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time

    Pros

    Incredible opportunities for me, especially since I had no relevant experience going in

    Fun sales atmosphere

    Cons

    Basically a mid market managed services provider desperately trying to compete against Amazon, Google & Azure
    Archaic systems
    Lack of intelligence on a day to day level for sales strategy, Marketing do well to get the leads funnelled through

    Advice to ManagementAdvice

    Invest in identifying GREAT companies as potential customers. Support the development community and learn from them.

    Help keep fanatical support alive internally

    Focus on ways to improve the way we operate instead of always just hiring new people and asking them to perform processes that could be automated

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Desktop Support Engineer  in  London, England
    Current Employee - Desktop Support Engineer in London, England

    I have been working at Rackspace full-time for more than 3 years

    Pros

    Work Culture and Fun place to work for.

    Cons

    Nothing I can think of.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO

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