Rackspace Reviews

Updated 22 October 2014
Updated 22 October 2014
489 Reviews
3.6
489 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
74 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 26 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 34 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 12 reviews)

More Highlights

Employee Reviews

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  1.  

    Good quality technical employees, great service but held back by low-level management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Datacenter Operations Technician II in Slough, Berkshire, South East England, England
    Current Employee - Datacenter Operations Technician II in Slough, Berkshire, South East England, England

    I have been working at Rackspace full-time (more than an year)

    Pros

    Good career progression possibilities
    Training opportunities
    Company culture
    No redundancies, growing business that cant afford to let quality employees go

    Cons

    Consistently expected to work extra hours (stay late, working lunch etc)
    Low pay comparatively
    Some low level managers are terrible, train them or replace them

    Advice to ManagementAdvice

    Appreciate techs more, they are the ones who provide the fanatical support that our service is built on

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great company, not very technologically advanced... for a company operating in the tech space.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time

    Pros

    Incredible opportunities for me, especially since I had no relevant experience going in

    Fun sales atmosphere

    Cons

    Basically a mid market managed services provider desperately trying to compete against Amazon, Google & Azure
    Archaic systems
    Lack of intelligence on a day to day level for sales strategy, Marketing do well to get the leads funnelled through

    Advice to ManagementAdvice

    Invest in identifying GREAT companies as potential customers. Support the development community and learn from them.

    Help keep fanatical support alive internally

    Focus on ways to improve the way we operate instead of always just hiring new people and asking them to perform processes that could be automated

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Company full of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    The culture and the core values in this company are awesome. There are tons of internal training courses where every Racker can improve his skills.

    Cons

    Salary average is a bit lower than other companies and this can sometimes refrain people from choosing this company .

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Desktop Support Engineer in London, England
    Current Employee - Desktop Support Engineer in London, England

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Work Culture and Fun place to work for.

    Cons

    Nothing I can think of.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Avoid if you are experienced and want to step up to strategic roles - you may end up in a dead end job you don't enjoy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Rackspace full-time (more than an year)

    Pros

    Some of the people working here are great and extremely smart.

    Cons

    Leadership at this company is extremely bad - no clear vision at all.

    Middle management is extremely bad to the point where it will be come detrimental to the company - very inexperienced and the experience they have is not relevant to their roles, promoting themselves to the point of failure.

    Some of the goals you have to attain as part of your reviews have nothing to do with your job role creating more work and pointless tick boxes for the employees who are already over worked.

    Very large gaps in their "Fanatical Support" model - not really for enterprise customers fine for SMB's.

    Constantly having to fill in gaps in the support model to the point where certain employees are acting as the glue that hold the whole thing together.

    The culture at this company has been lost a long time ago and at the moment it's just keeping up appearances.

    Very few employees live up to the core values especially some of the middle management.

    Salary is ok nothing amazing benefits are standard I have seen better packages out there.

    Advice to ManagementAdvice

    Too many managers who can't manage or just don't have the skills for management.

    "Fanatical Support" does not work for enterprise customers follow a proper support model that works.

    Some of the roles are being misused to fill in huge gaps in the support model which is a complete waste of peoples skills and extremely demotivating - fix this or you will keep churning employees and these guys genuinely love the company.

    Culture really doesn't exist at this company any more and that is being said by "Rackers" who have been here for 7 to 8 years - might be time to take a step back and find out where it's got lost.

    Stop focusing so much on Amazon and see the wider picture there are other competitors out there who are a much bigger threat to Amazon and Rackspace combined.

    Stop pushing back products due to knee jerk reactions. Employ Programme Managers, Project Managers, more developers and testers so you can contribute more to the Openstack project or Redhat will end up being the defacto leader of Openstack.

    You need to have proper project managers for implementations, modifications to customer solutions and re-architectures. Not having these places a huge burden on the account management teams.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great company culture. Emphasis on delivering great service to customers by engaging workforce effectively.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Rackspace full-time (more than 3 years)

    Pros

    Great atmosphere in the office and interesting product. An awesome board who are very hands on across the business globally - setting a clear vision for the business.

    Cons

    Because of company culture, individual performance is not managed effectively. There is a feeling that old 'Rackers' are preferred over newcomers. As there is not a culture of directness, politics can creep in somewhat. Great board, but senior management can be average - not setting clear direction, making difficult calls and often too inexperienced outside of the Rax to understand where things need to be changed.

    Advice to ManagementAdvice

    Establish a great culture of meritocracy. Don't be so willing for Rackers to discount the experience of newcomers as 'not the Rackspace way'. Get your leadership team to ocus more on execution, focus on a priorities and stop them pontificating.

    Recommends
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Excellent culture, low salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in London, England
    Current Employee - Team Lead in London, England

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Rackspace has some pretty cool CORE values and most of the employees believe in them. The company has excellent culture and working environment. Rackspace is very stable company in the market and growing fast.

    Cons

    Poor salary when it comes to internal promotion or movement. Sometimes people get promotion based on who they know rather than what they can do.

    Advice to ManagementAdvice

    Do not loose the culture or environment to make the company big.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Fast paced learning environment

    Current Employee - Sales in London, England
    Current Employee - Sales in London, England

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    True friends and family culture, never boring, everyday brings a new challenge, loads of opportunity

    Cons

    Internal systems are not integrated makes sales and support jobs difficult and is reflected in the customer experience

    Advice to ManagementAdvice

    Maintain the culture

    Approves of CEO
  10.  

    Good and fun place to work - if you like to have fun rather than work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Linux Systems Administrator I in London, England
    Former Employee - Linux Systems Administrator I in London, England

    I worked at Rackspace full-time (less than an year)

    Pros

    Friendly, approachable people and managers. Lots of compensations, great list of benefits, managers listen to your work-life balance needs. Company budget for team fun activities, shooting with "nerf guns", office decorations are allowed, free breakfast, game room, modern building, own canteen. It's like a comedy theatre. You won't get lost if you want to combine work with fun. In fact, you'll find lots of new friends if you blend in. Fast moving, stressed environment, work is heavily ticket-based. Depends on the segment but in my team the difficulty and challenges of work was given, which I appreciated. Internal trainings, opportunity to gain professional certifications. Unlike with others, my compensation was good compared to my experience, it was an acceptable market rate.

    Cons

    Lots of managers, one-sided thinking, very little discipline and harmony, hard to find real smart geeks. It's a start-up that has grown large too quick! If you're into technologies and desire to learn and improve your career, e.g. reading mailing lists, participate in R&D, plan to prepare speeches on conferences, this is not your place to be! The environment does not allow you to focus, in fact, you will squander focus. Lack of well-defined standards and processes. Unprofessional environment, difficult to find people who are real techies and willing to teach you or improve your skills. Too much emphasis on the "fun" element, therefore taking away attention from your profession. I left the monkey theatre after two months...

    Advice to ManagementAdvice

    If you want to get the good people and catch up on industry giants, take tighter grip on employees, improve work morale. Take back on employee freedom, tighten the leash. Invest more into R&D.

    Doesn't Recommend
    Approves of CEO
  11. 2 people found this helpful  

    "Small time" company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst III in London, England
    Former Employee - Business Analyst III in London, England

    I worked at Rackspace full-time (less than an year)

    Pros

    -Diversity (I never worked in a company with so many different skills).
    -Good installations.
    -Flexibility(We can work from home).
    -This is a good company to search for your "real job".

    Cons

    -No business plan.
    -No career.
    -The senior managers are utter rubbish.
    -Their pay is very,very low.
    -Obsession with amazon.

    Advice to ManagementAdvice

    For God's sake, spent some money, and hire some decent managers instead of sales persons.
    Or sale the company to someone that knows what is doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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