Rackspace Reviews

Updated 22 September 2014
Updated 22 September 2014
478 Reviews
3.6
478 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
65 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 30 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 10 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Avoid if you are experienced and want to step up to strategic roles - you may end up in a dead end job you don't enjoy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Rackspace full-time for more than a year

    Pros

    Some of the people working here are great and extremely smart.

    Cons

    Leadership at this company is extremely bad - no clear vision at all.

    Middle management is extremely bad to the point where it will be come detrimental to the company - very inexperienced and the experience they have is not relevant to their roles, promoting themselves to the point of failure.

    Some of the goals you have to attain as part of your reviews have nothing to do with your job role creating more work and pointless tick boxes for the employees who are already over worked.

    Very large gaps in their "Fanatical Support" model - not really for enterprise customers fine for SMB's.

    Constantly having to fill in gaps in the support model to the point where certain employees are acting as the glue that hold the whole thing together.

    The culture at this company has been lost a long time ago and at the moment it's just keeping up appearances.

    Very few employees live up to the core values especially some of the middle management.

    Salary is ok nothing amazing benefits are standard I have seen better packages out there.

    Advice to ManagementAdvice

    Too many managers who can't manage or just don't have the skills for management.

    "Fanatical Support" does not work for enterprise customers follow a proper support model that works.

    Some of the roles are being misused to fill in huge gaps in the support model which is a complete waste of peoples skills and extremely demotivating - fix this or you will keep churning employees and these guys genuinely love the company.

    Culture really doesn't exist at this company any more and that is being said by "Rackers" who have been here for 7 to 8 years - might be time to take a step back and find out where it's got lost.

    Stop focusing so much on Amazon and see the wider picture there are other competitors out there who are a much bigger threat to Amazon and Rackspace combined.

    Stop pushing back products due to knee jerk reactions. Employ Programme Managers, Project Managers, more developers and testers so you can contribute more to the Openstack project or Redhat will end up being the defacto leader of Openstack.

    You need to have proper project managers for implementations, modifications to customer solutions and re-architectures. Not having these places a huge burden on the account management teams.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great company culture. Emphasis on delivering great service to customers by engaging workforce effectively.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Rackspace full-time for more than 3 years

    Pros

    Great atmosphere in the office and interesting product. An awesome board who are very hands on across the business globally - setting a clear vision for the business.

    Cons

    Because of company culture, individual performance is not managed effectively. There is a feeling that old 'Rackers' are preferred over newcomers. As there is not a culture of directness, politics can creep in somewhat. Great board, but senior management can be average - not setting clear direction, making difficult calls and often too inexperienced outside of the Rax to understand where things need to be changed.

    Advice to ManagementAdvice

    Establish a great culture of meritocracy. Don't be so willing for Rackers to discount the experience of newcomers as 'not the Rackspace way'. Get your leadership team to ocus more on execution, focus on a priorities and stop them pontificating.

    Recommends
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Excellent culture, low salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead  in  London, England
    Current Employee - Team Lead in London, England

    I have been working at Rackspace full-time for more than 5 years

    Pros

    Rackspace has some pretty cool CORE values and most of the employees believe in them. The company has excellent culture and working environment. Rackspace is very stable company in the market and growing fast.

    Cons

    Poor salary when it comes to internal promotion or movement. Sometimes people get promotion based on who they know rather than what they can do.

    Advice to ManagementAdvice

    Do not loose the culture or environment to make the company big.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Fast paced learning environment

    Current Employee - Sales  in  London, England
    Current Employee - Sales in London, England

    I have been working at Rackspace full-time for more than 3 years

    Pros

    True friends and family culture, never boring, everyday brings a new challenge, loads of opportunity

    Cons

    Internal systems are not integrated makes sales and support jobs difficult and is reflected in the customer experience

    Advice to ManagementAdvice

    Maintain the culture

    Approves of CEO
  6.  

    Good and fun place to work - if you like to have fun rather than work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Linux Systems Administrator I  in  London, England
    Former Employee - Linux Systems Administrator I in London, England

    I worked at Rackspace full-time for less than a year

    Pros

    Friendly, approachable people and managers. Lots of compensations, great list of benefits, managers listen to your work-life balance needs. Company budget for team fun activities, shooting with "nerf guns", office decorations are allowed, free breakfast, game room, modern building, own canteen. It's like a comedy theatre. You won't get lost if you want to combine work with fun. In fact, you'll find lots of new friends if you blend in. Fast moving, stressed environment, work is heavily ticket-based. Depends on the segment but in my team the difficulty and challenges of work was given, which I appreciated. Internal trainings, opportunity to gain professional certifications. Unlike with others, my compensation was good compared to my experience, it was an acceptable market rate.

    Cons

    Lots of managers, one-sided thinking, very little discipline and harmony, hard to find real smart geeks. It's a start-up that has grown large too quick! If you're into technologies and desire to learn and improve your career, e.g. reading mailing lists, participate in R&D, plan to prepare speeches on conferences, this is not your place to be! The environment does not allow you to focus, in fact, you will squander focus. Lack of well-defined standards and processes. Unprofessional environment, difficult to find people who are real techies and willing to teach you or improve your skills. Too much emphasis on the "fun" element, therefore taking away attention from your profession. I left the monkey theatre after two months...

    Advice to ManagementAdvice

    If you want to get the good people and catch up on industry giants, take tighter grip on employees, improve work morale. Take back on employee freedom, tighten the leash. Invest more into R&D.

    Doesn't Recommend
    Approves of CEO
  7. 2 people found this helpful  

    "Small time" company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst III  in  London, England
    Former Employee - Business Analyst III in London, England

    I worked at Rackspace full-time for less than a year

    Pros

    -Diversity (I never worked in a company with so many different skills).
    -Good installations.
    -Flexibility(We can work from home).
    -This is a good company to search for your "real job".

    Cons

    -No business plan.
    -No career.
    -The senior managers are utter rubbish.
    -Their pay is very,very low.
    -Obsession with amazon.

    Advice to ManagementAdvice

    For God's sake, spent some money, and hire some decent managers instead of sales persons.
    Or sale the company to someone that knows what is doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Started off good but once you peer through the veil things become clearer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Infrastructure Engineer  in  London, England
    Current Employee - Lead Infrastructure Engineer in London, England

    I have been working at Rackspace full-time for more than a year

    Pros

    Some genuinely nice and very intelligent people.

    Cons

    Very very poor support setup used to manage customers and their solution.

    Fanatical support means basically fumbling your way through things until it is eventually fixed or done.

    The company has grown far to quickly without adapting to the enterprise market and is too reliant on the "fanatical support" gimmick to get through issues. It is basically a toddler wearing mummies shoes walking in the enterprise market.

    Over worked, job role which isn't clearly defined and is often over sold to candidates - great if you drink the company kool-aid not great if you can see the company for what it actually is a start up which has grown too quickly and can't adapt to a changing market.

    Clueless management who are not technical and lack key skills in leading a technology company. The company uses a water fall model where it constantly rains from the top through various layers of management to the people who actually do the work. Some management layers are totally unjustified and add to the employees already over burdened workloads.

    Genuinely far too expensive and it is a struggle to justify the costs to customers - "value proposition" is a buzz phrase which basically means try and convince the customers we aren't that expensive.

    Far to focused on the financial aspect of things which is over burdening support teams who constantly have to keep track of customer spend for management above them.

    Progression in your chosen role can either be easy or a complete farce where you have to jump through hoops to tick boxes in order to possibly get promoted for a role you deserve after you pass a two hour interview - not really any incentive when candidates can walk in to more senior roles at competitors for a better salary.

    Advice to ManagementAdvice

    Restructure the company get rid of the layers and layers of management. Some of the managers are clueless and create more problems then they solve.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Amazing, open minded people and clear vision.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer  in  London, England
    Current Employee - Systems Engineer in London, England

    I have been working at Rackspace full-time for less than a year

    Pros

    Culture, personal development time, open-source projects, informal lifestyle, work hard on challenging projects

    Cons

    I do not see any cons at the moment. Everything is great here.

    Advice to ManagementAdvice

    Keep on sharing updates, goals and vision

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Enjoying it great place work keep the Culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Specialist
    Current Employee - Support Specialist

    I have been working at Rackspace full-time

    Pros

    Good people to work with, exposure to different types of technology and they really invest on training and career development for employees. Great place to progress your career

    Cons

    We need keep up with the big cloud computing companies

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    A fun place to work for those in the early stages of their career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Linux Administrator  in  Hayes, England
    Former Employee - Linux Administrator in Hayes, England

    I worked at Rackspace full-time for more than a year

    Pros

    Excellent Training
    Fun place to work
    Excellent building & facilities
    Nice people
    Stable company

    Cons

    Very low salary in comparison to other companies
    Horrible location. Barely commutable by car or by train
    Very Cheesy & false environment
    A lot of Micro Managing
    Is more like a big call centre than a technical support company

    Advice to ManagementAdvice

    Pay more money
    Move into The City
    Keep brainwashing the younger staff but just be down to earth with the seasoned adults.
    Less Micromanaging. People want to get on with their jobs.

    Skilled staff want to get paid more and customer want to pay less. Stop deterring skilled staff by under paying them and start winning larger customers by offering well priced solutions with greater flexibility and functionality to compete with other providers. Stop valuing Fanatical Support so highly as customers and staff get bored of it.

    You have some excellent people in senior management but from middle management downwards, it starts to fall off.

    Recommends
    Negative Outlook
    Approves of CEO

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