Rackspace

www.rackspace.com
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  1. 5 people found this helpful  

    Once great, now awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Rackspace full-time (more than a year)

    Pros

    Fun events, relaxed atmosphere, casual dress, work from home etc. Some really nice people to work with.

    Cons

    Recent management hires have killed the culture. No real focus or direction, changes strategy every quarter seemingly. Cliquiest place I have ever worked. No chance of promotion unless you are pals with the management. Insane levels of brown nosing.

    Advice to ManagementAdvice

    Go back to how Rackspace used to be, when it was successful. There's a reason why the staff turnover is massive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Strong Internal Politics, Gone Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Rackspace full-time (more than 5 years)

    Pros

    - Good peer atmosphere, easy to make friends
    - Some interesting technologies used, ahead of competition

    Cons

    - Very high amount of office politics, including the presence of cliques.
    - Significant brown-nosing. Promotion and advancement opportunities are limited/non-existent without it.
    - Lack of overall company strategy (changes every 3-6 months) and competitive advantage ensure that the company will fail in the future.
    - Management not open to constructive criticism and/or feedback.
    - Communication of key ideas and messages is absent or at best, delayed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Nice place to work, but it's a job, not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer II in Hayes, England
    Current Employee - Systems Engineer II in Hayes, England

    I have been working at Rackspace full-time (more than a year)

    Pros

    Relaxed environment, friendly staff. Well-publicised culture promotes conscientious working. Lots of social events. Office facilities are very good. Varied and flexible benefits (healthcare, gym, free massages, childcare vouchers etc etc etc). Free food. An easy place to work. Will fit well around your lifestyle with a range of flexible working options. Not too much expected of you. A good, well known name to have on your CV which attracts interest from recruiters. Established progression path from DC Ops through 1st line support into the O/S specialist teams gives a great opportunity for cable guys to make the break into software support.

    Cons

    Strong "networking culture" means that exposure to the high-value work is more to do with making friends with the right people than your qualifications and performance. If you have an introvert personality, you will struggle here. Once you are in one of the O/S specialist teams the only places to go are into management (forget it unless you make friends with the right people) or into the Solution Engineer/Architect team (who are VERY picky). Confusing corporate strategy - I am never quite sure what Rackspace wants to be - a hosting company? a support services company? A software company? It seems to change every few months. Pretence of being a direct competitor to Google, Azure and Amazon is exactly that.. Rackspace's assets are its large hardware investment and the quality of the staff it attracts. Internal database/ERP systems are a mess. For most tasks, you spend longer searching for and pulling information from the myriad of loosely connected systems than you do actually working with the Customer or the supported products. Automation breaks virtually every day requiring laborious manual workarounds.

    Advice to ManagementAdvice

    Choose a company focus and stick to it.

    Sort out the internal database systems. They are holding back productivity, affecting quality of the service delivered to Customers and causing the Company to require way more headcount than should really be necessary.

    Negative Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Fun but frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time (more than a year)

    Pros

    Relaxed, casual atmosphere.
    Make friends easily and lots of team nights out.
    Benefits pretty good, especially free gym and medical insurance.

    Cons

    1. Poor salary (below industry average - relying on the 'culture' too much)
    2. Employee favouritism is rife. Don't expect to get anywhere unless you're in the "boy's club", even if your stats are top.
    3. Gossip - too much
    4. Empty promises.
    5. Too many changes, constantly. Happens every few months. No real clear strategy.
    6. Bad management - managers are hired into these positions even if they haven't got managerial experience
    7. Training. Rely on team members to train the newcomers or wait for months to sign yourself up to training modules - but this really isn't good enough.
    8. Accounts being removed and swapped unfairly - leaving the Sales teams very frustrated.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Good place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (less than a year)

    Pros

    Really friendly enviroment, a lot of support provider for new employees, many work place benefits.

    Cons

    Travell time from London. :D

  7. 3 people found this helpful  

    Going Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Rackspace full-time (more than a year)

    Pros

    Formerly great working atmosphere, not so much nowadays.

    Cons

    Brown nosing, poor management. Lack of strategy. Poor salary.

    Advice to ManagementAdvice

    Promote more on merit rather than buddies.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    (UK) Great culture, poor advancement/compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Rackspace full-time (more than a year)

    Pros

    - Fantastic benefits, which the HR team do a great job with. From personal health (gym, sports days etc.) to general fun, they do a good job of creating a nice buzz.

    - Generally, the culture is good. Increasingly, there seemed to be less focus on hiring the "right" characters and personalities for the company, but for most of my tenure I was surrounded by good people.

    - Flexible time-off and working from home policies.

    Cons

    - Compensation was really poor, and well below industry averages in some cases. Moving up pay grades was always made into a logistical difficulty (changing job titles, teams etc.).

    - Some of the managers are not equipped to be people managers, relying on leaders within the teams to do most of the hands-on managerial work.

    - Senior leadership approach the business in a very reactive manner, causing the business focus to shift every 6 months after things go wrong. There is no committed direction and it seems they're winging it.

    - No opportunities for progression. Having left since, I have realised how I've probably stunted my own growth by not doing so sooner.

    Advice to ManagementAdvice

    In several years of employment, I was one of many examples of people not once offered to interview for a more prominent position, in spite of performance and clear suitability. In my example, this was despite top-of-class performance reviews, and taking the role of "temporary" manager whenever the managerial team were away, or staff felt they couldn't rely on them.

    Recommends
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    used to be amazing but now it's nothing more than a simple minded drone company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Datacenter Operations Technician in Slough, Berkshire, South East England, England
    Current Employee - Datacenter Operations Technician in Slough, Berkshire, South East England, England

    I have been working at Rackspace full-time (more than a year)

    Pros

    Free Pizza, Possible Career Progression, very awesome employees with excellent attitudes

    Cons

    favouritism is still very strong in this company, management has become very drone like always bringing the "core values/culture" up in all reviews, your conversations with them and even emails like some sort of USSR communist group (THE MOTHERLAND RACKSPACE). workload seems to increase every year with little to no compensation given. The UK data center has the technicians working very strange shift patterns such as the 1pm to 10pm (known by many as the 'no life shift') and a night shift 9pm - 7am that has no day rotation. every shift fights to get on the early shift as it is the only one with reasonable hours (and of course lowest allowance for travel costs).

    Advice to ManagementAdvice

    look after your own instead of throwing them to the side

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Unique

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales
    Current Employee - Inside Sales

    I have been working at Rackspace full-time (more than a year)

    Pros

    the people make this place what it is! great folks who treat you like family and bend over backwards to help with anything

    Cons

    systems are archaic and painful

    Advice to ManagementAdvice

    People growth in specific departments as the business keeps growing

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Good quality technical employees, great service but held back by low-level management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Datacenter Operations Technician II in Slough, Berkshire, South East England, England
    Current Employee - Datacenter Operations Technician II in Slough, Berkshire, South East England, England

    I have been working at Rackspace full-time (more than a year)

    Pros

    Good career progression possibilities
    Training opportunities
    Company culture
    No redundancies, growing business that cant afford to let quality employees go

    Cons

    Consistently expected to work extra hours (stay late, working lunch etc)
    Low pay comparatively
    Some low level managers are terrible, train them or replace them

    Advice to ManagementAdvice

    Appreciate techs more, they are the ones who provide the fanatical support that our service is built on

    Recommends
    Neutral Outlook
    Approves of CEO

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