Rackspace

  www.rackspace.com
  www.rackspace.com

Rackspace Reviews

Updated 14 December 2014
Updated 14 December 2014
504 Reviews
3.6
504 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Taylor Rhodes
0 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 33 reviews)

  • Sometimes the work life balance can be difficult (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    (UK) Great culture, poor advancement/compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Rackspace full-time (more than an year)

    Pros

    - Fantastic benefits, which the HR team do a great job with. From personal health (gym, sports days etc.) to general fun, they do a good job of creating a nice buzz.

    - Generally, the culture is good. Increasingly, there seemed to be less focus on hiring the "right" characters and personalities for the company, but for most of my tenure I was surrounded by good people.

    - Flexible time-off and working from home policies.

    Cons

    - Compensation was really poor, and well below industry averages in some cases. Moving up pay grades was always made into a logistical difficulty (changing job titles, teams etc.).

    - Some of the managers are not equipped to be people managers, relying on leaders within the teams to do most of the hands-on managerial work.

    - Senior leadership approach the business in a very reactive manner, causing the business focus to shift every 6 months after things go wrong. There is no committed direction and it seems they're winging it.

    - No opportunities for progression. Having left since, I have realised how I've probably stunted my own growth by not doing so sooner.

    Advice to ManagementAdvice

    In several years of employment, I was one of many examples of people not once offered to interview for a more prominent position, in spite of performance and clear suitability. In my example, this was despite top-of-class performance reviews, and taking the role of "temporary" manager whenever the managerial team were away, or staff felt they couldn't rely on them.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Good quality technical employees, great service but held back by low-level management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Datacenter Operations Technician II in Slough, Berkshire, South East England, England
    Current Employee - Datacenter Operations Technician II in Slough, Berkshire, South East England, England

    I have been working at Rackspace full-time (more than an year)

    Pros

    Good career progression possibilities
    Training opportunities
    Company culture
    No redundancies, growing business that cant afford to let quality employees go

    Cons

    Consistently expected to work extra hours (stay late, working lunch etc)
    Low pay comparatively
    Some low level managers are terrible, train them or replace them

    Advice to ManagementAdvice

    Appreciate techs more, they are the ones who provide the fanatical support that our service is built on

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Unique

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales
    Current Employee - Inside Sales

    I have been working at Rackspace full-time (more than an year)

    Pros

    the people make this place what it is! great folks who treat you like family and bend over backwards to help with anything

    Cons

    systems are archaic and painful

    Advice to ManagementAdvice

    People growth in specific departments as the business keeps growing

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great culture and great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Datacenter Operations Technician in Slough, Berkshire, South East England, England
    Current Employee - Datacenter Operations Technician in Slough, Berkshire, South East England, England

    I have been working at Rackspace full-time (more than an year)

    Pros

    Rackspace has a unique culture similar to that Google promotes. Lots of great events and perks such as benefits and private health care. The company has great company values which are followed to high a level throughout the company.

    Cons

    Working between the teams can be a challenge but something Rackspace is listening to resolve.

    Advice to ManagementAdvice

    More great benefits to make us feel proud of working for the company. Like more merchandise would be great!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Brilliant place to work, and play!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Rackspace full-time (more than an year)

    Pros

    Brilliant culture with lots of inspiring and brilliantly talented people who you get to work with everyday. Great fun ethos and office-culture along with great benefits and regular events/activities. Halloween here is crazy!

    Cons

    Company is growing fast and this can sometimes make your day long, stressful and high pressured.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    used to be amazing but now it's nothing more than a simple minded drone company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Datacenter Operations Technician in Slough, Berkshire, South East England, England
    Current Employee - Datacenter Operations Technician in Slough, Berkshire, South East England, England

    I have been working at Rackspace full-time (more than an year)

    Pros

    Free Pizza, Possible Career Progression, very awesome employees with excellent attitudes

    Cons

    favouritism is still very strong in this company, management has become very drone like always bringing the "core values/culture" up in all reviews, your conversations with them and even emails like some sort of USSR communist group (THE MOTHERLAND RACKSPACE). workload seems to increase every year with little to no compensation given. The UK data center has the technicians working very strange shift patterns such as the 1pm to 10pm (known by many as the 'no life shift') and a night shift 9pm - 7am that has no day rotation. every shift fights to get on the early shift as it is the only one with reasonable hours (and of course lowest allowance for travel costs).

    Advice to ManagementAdvice

    look after your own instead of throwing them to the side

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Company full of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    The culture and the core values in this company are awesome. There are tons of internal training courses where every Racker can improve his skills.

    Cons

    Salary average is a bit lower than other companies and this can sometimes refrain people from choosing this company .

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company, not very technologically advanced... for a company operating in the tech space.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time

    Pros

    Incredible opportunities for me, especially since I had no relevant experience going in

    Fun sales atmosphere

    Cons

    Basically a mid market managed services provider desperately trying to compete against Amazon, Google & Azure
    Archaic systems
    Lack of intelligence on a day to day level for sales strategy, Marketing do well to get the leads funnelled through

    Advice to ManagementAdvice

    Invest in identifying GREAT companies as potential customers. Support the development community and learn from them.

    Help keep fanatical support alive internally

    Focus on ways to improve the way we operate instead of always just hiring new people and asking them to perform processes that could be automated

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Desktop Support Engineer in London, England
    Current Employee - Desktop Support Engineer in London, England

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Work Culture and Fun place to work for.

    Cons

    Nothing I can think of.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Avoid if you are experienced and want to step up to strategic roles - you may end up in a dead end job you don't enjoy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Rackspace full-time (more than an year)

    Pros

    Some of the people working here are great and extremely smart.

    Cons

    Leadership at this company is extremely bad - no clear vision at all.

    Middle management is extremely bad to the point where it will be come detrimental to the company - very inexperienced and the experience they have is not relevant to their roles, promoting themselves to the point of failure.

    Some of the goals you have to attain as part of your reviews have nothing to do with your job role creating more work and pointless tick boxes for the employees who are already over worked.

    Very large gaps in their "Fanatical Support" model - not really for enterprise customers fine for SMB's.

    Constantly having to fill in gaps in the support model to the point where certain employees are acting as the glue that hold the whole thing together.

    The culture at this company has been lost a long time ago and at the moment it's just keeping up appearances.

    Very few employees live up to the core values especially some of the middle management.

    Salary is ok nothing amazing benefits are standard I have seen better packages out there.

    Advice to ManagementAdvice

    Too many managers who can't manage or just don't have the skills for management.

    "Fanatical Support" does not work for enterprise customers follow a proper support model that works.

    Some of the roles are being misused to fill in huge gaps in the support model which is a complete waste of peoples skills and extremely demotivating - fix this or you will keep churning employees and these guys genuinely love the company.

    Culture really doesn't exist at this company any more and that is being said by "Rackers" who have been here for 7 to 8 years - might be time to take a step back and find out where it's got lost.

    Stop focusing so much on Amazon and see the wider picture there are other competitors out there who are a much bigger threat to Amazon and Rackspace combined.

    Stop pushing back products due to knee jerk reactions. Employ Programme Managers, Project Managers, more developers and testers so you can contribute more to the Openstack project or Redhat will end up being the defacto leader of Openstack.

    You need to have proper project managers for implementations, modifications to customer solutions and re-architectures. Not having these places a huge burden on the account management teams.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at Rackspace? Share Your Experiences

Rackspace

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.