Rackspace Reviews

Updated 18 October 2014
Updated 18 October 2014
487 Reviews
3.6
487 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
72 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 27 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 34 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Amazing, open minded people and clear vision.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in London, England
    Current Employee - Systems Engineer in London, England

    I have been working at Rackspace full-time (less than an year)

    Pros

    Culture, personal development time, open-source projects, informal lifestyle, work hard on challenging projects

    Cons

    I do not see any cons at the moment. Everything is great here.

    Advice to ManagementAdvice

    Keep on sharing updates, goals and vision

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Started off good but once you peer through the veil things become clearer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Infrastructure Engineer in London, England
    Current Employee - Lead Infrastructure Engineer in London, England

    I have been working at Rackspace full-time (more than an year)

    Pros

    Some genuinely nice and very intelligent people.

    Cons

    Very very poor support setup used to manage customers and their solution.

    Fanatical support means basically fumbling your way through things until it is eventually fixed or done.

    The company has grown far to quickly without adapting to the enterprise market and is too reliant on the "fanatical support" gimmick to get through issues. It is basically a toddler wearing mummies shoes walking in the enterprise market.

    Over worked, job role which isn't clearly defined and is often over sold to candidates - great if you drink the company kool-aid not great if you can see the company for what it actually is a start up which has grown too quickly and can't adapt to a changing market.

    Clueless management who are not technical and lack key skills in leading a technology company. The company uses a water fall model where it constantly rains from the top through various layers of management to the people who actually do the work. Some management layers are totally unjustified and add to the employees already over burdened workloads.

    Genuinely far too expensive and it is a struggle to justify the costs to customers - "value proposition" is a buzz phrase which basically means try and convince the customers we aren't that expensive.

    Far to focused on the financial aspect of things which is over burdening support teams who constantly have to keep track of customer spend for management above them.

    Progression in your chosen role can either be easy or a complete farce where you have to jump through hoops to tick boxes in order to possibly get promoted for a role you deserve after you pass a two hour interview - not really any incentive when candidates can walk in to more senior roles at competitors for a better salary.

    Advice to ManagementAdvice

    Restructure the company get rid of the layers and layers of management. Some of the managers are clueless and create more problems then they solve.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Enjoying it great place work keep the Culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Specialist
    Current Employee - Support Specialist

    I have been working at Rackspace full-time

    Pros

    Good people to work with, exposure to different types of technology and they really invest on training and career development for employees. Great place to progress your career

    Cons

    We need keep up with the big cloud computing companies

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    A fun place to work for those in the early stages of their career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Linux Administrator in Hayes, England
    Former Employee - Linux Administrator in Hayes, England

    I worked at Rackspace full-time (more than an year)

    Pros

    Excellent Training
    Fun place to work
    Excellent building & facilities
    Nice people
    Stable company

    Cons

    Very low salary in comparison to other companies
    Horrible location. Barely commutable by car or by train
    Very Cheesy & false environment
    A lot of Micro Managing
    Is more like a big call centre than a technical support company

    Advice to ManagementAdvice

    Pay more money
    Move into The City
    Keep brainwashing the younger staff but just be down to earth with the seasoned adults.
    Less Micromanaging. People want to get on with their jobs.

    Skilled staff want to get paid more and customer want to pay less. Stop deterring skilled staff by under paying them and start winning larger customers by offering well priced solutions with greater flexibility and functionality to compete with other providers. Stop valuing Fanatical Support so highly as customers and staff get bored of it.

    You have some excellent people in senior management but from middle management downwards, it starts to fall off.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in London, England
    Current Employee - Sales Representative in London, England

    I have been working at Rackspace full-time (more than an year)

    Pros

    The best part of Rackspace is their employees (Rackers).
    You have full freedom to do whatever you want in the company, there is full transparency in the company and all the senior level management listen to the views of the employees.

    Cons

    Not the best in the market for good salary for sales job.

    Advice to ManagementAdvice

    Keep doing the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Work hard, play hard... until the fun and games get too repetitive!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Linux Systems Administrator I in London, England
    Former Employee - Linux Systems Administrator I in London, England

    I worked at Rackspace full-time (more than an year)

    Pros

    On the surface nice and friendly...

    Cons

    ...but at times it turns into a real grind and the company is out to make money at the expensive of its employees - Fanatical Support = go above and beyond without being paid for!

    Advice to ManagementAdvice

    Fix your staffing issues, one day customers will turn on you... well, they already have (ask some of your Lead Techs!).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Great place to work with some amazing people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Linix Engineer in London, England
    Former Employee - Linix Engineer in London, England

    I worked at Rackspace full-time (more than 3 years)

    Pros

    Great culture and people with lots of talents around that you could learn from.

    Cons

    Depend on your role and function, you could be a bit under pay than in the city.

    Advice to ManagementAdvice

    Compensate the people with the right skills according to the market rate.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Fun place to work, too many chiefs . . .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in London, England
    Current Employee - Systems Administrator in London, England

    I have been working at Rackspace full-time (more than an year)

    Pros

    Fun, relaxed working environment, free breakfast, good offices, location is convenient if in a pretty horrible area.

    Cons

    Too many managers, having too many meetings. Heavily 'siloed' environment. Very cliquey. Tech departments are larg call centres, work is very ticket based and can get very repetitive. Career advancement is slow.

    Advice to ManagementAdvice

    Get your hands dirty!

    Recommends
    Approves of CEO
  10.  

    Mostly good, but watch out for some of the Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Associate in Hayes, England
    Former Employee - Business Development Associate in Hayes, England

    I worked at Rackspace full-time (less than an year)

    Pros

    Great working environment, great benefits and perks, Good movement within the company and support from the majority of the management teams.

    Cons

    The sales sector is tougher and a lot less about engagement and environment than the support sectors. Don't mess around with these guys

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtualization Engineer in London, England
    Current Employee - Virtualization Engineer in London, England

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    people focused. Loads of training. Promote career development. amazing culture

    Cons

    Rapid changing organization. Loads of changes

    Advice to ManagementAdvice

    not everyone is fast to deal with change.

    Recommends
    Positive Outlook
    Approves of CEO

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