Rackspace

  www.rackspace.com
  www.rackspace.com

Rackspace Reviews

Updated 17 November 2014
Updated 17 November 2014
493 Reviews
3.6
493 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
80 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 26 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 34 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun place to work, too many chiefs . . .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in London, England
    Current Employee - Systems Administrator in London, England

    I have been working at Rackspace full-time (more than an year)

    Pros

    Fun, relaxed working environment, free breakfast, good offices, location is convenient if in a pretty horrible area.

    Cons

    Too many managers, having too many meetings. Heavily 'siloed' environment. Very cliquey. Tech departments are larg call centres, work is very ticket based and can get very repetitive. Career advancement is slow.

    Advice to ManagementAdvice

    Get your hands dirty!

    Recommends
    Approves of CEO
  2.  

    Mostly good, but watch out for some of the Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Associate in Hayes, England
    Former Employee - Business Development Associate in Hayes, England

    I worked at Rackspace full-time (less than an year)

    Pros

    Great working environment, great benefits and perks, Good movement within the company and support from the majority of the management teams.

    Cons

    The sales sector is tougher and a lot less about engagement and environment than the support sectors. Don't mess around with these guys

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtualization Engineer in London, England
    Current Employee - Virtualization Engineer in London, England

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    people focused. Loads of training. Promote career development. amazing culture

    Cons

    Rapid changing organization. Loads of changes

    Advice to ManagementAdvice

    not everyone is fast to deal with change.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Must work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Datacenter Operations Technician in Slough, Berkshire, South East England, England
    Current Employee - Datacenter Operations Technician in Slough, Berkshire, South East England, England

    I have been working at Rackspace full-time (less than an year)

    Pros

    Fast growing company that truly supports and encouraging employee growth. Every single individual in a company with over 1000 UK employees are awesome to work with.

    Cons

    changes can take a while to come into effect due to company size and changes processes.

    Advice to ManagementAdvice

    Improve the change processes. Perhaps have a change board for internal processes.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Awesome company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Slough, Berkshire, South East England, England
    Current Employee - Team Lead in Slough, Berkshire, South East England, England

    I have been working at Rackspace full-time (more than an year)

    Pros

    A great drive to improve; Really cares about employee engagement; Truly follows its core values; Works hard, plays hard; There are some really supportive people here that will do whatever is in their power to see you on the right path

    Cons

    Your working location has a huge effect on the treatment by the local-level management; these bad eggs are few and far between however

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Fanatical Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    great culture, great people, always fun, always learning new stuff and expecting the next big think to come in soon.

    Cons

    some people work harder than others, but i guess that's true in any company. at least on this one, most people will try to help you and overcome those difficulties..

    Advice to ManagementAdvice

    Keep your eyes and ears open to what's around you.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Really good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator in London, England
    Current Employee - Linux Systems Administrator in London, England

    I have been working at Rackspace full-time

    Pros

    Great people and work place. All my immediate managers have been helpful and accommodating both professionally and personally. Co-workers are motivated, friendly and have a great work ethic. Everyone really tries to do the right thing for the customer and each other.

    Cons

    Nowhere is perfect, but I've built up my career there and it's consistently gotten better. With tenure and experience, compensation catches up.

    Advice to ManagementAdvice

    Keep looking out for employees, and they will keep looking out for customers.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Overworked but learnt alot!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - DC Ops Tech in Slough, Berkshire, South East England, England
    Former Employee - DC Ops Tech in Slough, Berkshire, South East England, England

    I worked at Rackspace full-time (more than an year)

    Pros

    -Good Training
    -Good place to start
    -Rapid growth
    -Lots of room for progression as a Tech
    -Secure job, no redundancies

    Cons

    -Management dont listen to line-workers
    -Constantly coerced into overtime due to company growing fast and difficulty hiring.
    -Slightly lower salary than competitors.
    -Bad shift rotas
    -Sales oversell solutions, way more than customers need, they are too incentivised by commision

    Advice to ManagementAdvice

    -Pay your employees more to reduce churn
    -Less middle management
    -Dont overwork employees with overtime

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    A good place to get your foot in the door in the tech industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Managed Linux Administrator in London, England
    Former Employee - Managed Linux Administrator in London, England

    I worked at Rackspace full-time (more than 3 years)

    Pros

    A good place to get basic skills, you are thrown at the customers with relatively little experience but you tend to have the support of a relatively good team usually.

    Cons

    It tends to be career suicide to stay there longer than 2 years, promotions and career progression are based solely on tenior and are heavily biased with favoritism. Very low paychecks in comparison to the rest of the industry.

    Advice to ManagementAdvice

    Grow up, offer some grown up company inventives to your people to build and retain even better teams and then try to take on the likes of IBM, stop trying to use techies as managers it does not work and they tend to make severely biased decisions as they are not suitable for the role.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Virtualisation Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtualisation Engineer in London, England
    Current Employee - Virtualisation Engineer in London, England

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Plenty of development and training

    Cons

    None at the moment. The best place for a tech to be.

    Recommends
    Approves of CEO

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