Red Lobster

  www.redlobster.com
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Red Lobster Reviews

Updated 20 August 2014
Updated 20 August 2014
488 Reviews

3.4
488 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Red Lobster President Kim Lopdrup
Kim Lopdrup
163 Ratings

Review Highlights

Pros
  • Flexible schedule, it's usually easy to pick up extra shifts or to give shifts away (in 35 reviews)

  • friends for life, Benefits ,401K, opportunities for advancement (in 12 reviews)


Cons
  • If you want money you have to work long hours (in 24 reviews)

  • 4 table stations to ensure guests get what they want then 1 year later changing back to 3 table stations (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Red Lobster is an experience.

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    Pros

    I work with nice servers and the customers for the most part, are pleasant

    Cons

    How small our restaurant is

    Advice to ManagementAdvice

    Do not be so lenient with my coworkers. They show up when they feel like it.

    Recommends
    No opinion of CEO
  2.  

    Good Starter Job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great manager and co-workers. Almost a family envir.

    Cons

    Some of the customers are not friendly

  3.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Saint Louis, MO (US)
    Current Employee - Server in Saint Louis, MO (US)

    Pros

    Great work environment
    can make lots of money if you work hard

    Cons

    some customers can be hard to deal with

    Advice to ManagementAdvice

    Keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Awesome Crew!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Alley Coordinator  in  Ames, IA (US)
    Current Employee - Alley Coordinator in Ames, IA (US)

    Pros

    Great environment, great crew, benefits, hours, pay, advancement, employee discount food, payed day off's.

    Cons

    Burns, hectic when busy, can be stressful, you don't get breaks only when you work from open to close,

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    A great place to work.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They have great management, a clean kitchen and dining room, and a great team to work with.

    Cons

    I have no cons to share.

  7.  

    Good for the most part.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Waiter  in  Springfield, MO (US)
    Current Employee - Server/Waiter in Springfield, MO (US)

    Pros

    There is a lot of potential here to make great tips! The back (heart) of house make good money as well. Our management team is very considerate. It is easy to trade shifts with co workers, and if we need a day off it is almost always granted. Our kitchen staff is AMAZING! They are the best and nicest cooks I've ever worked with!

    Cons

    Upper management has put some regulations in place that make it harder for servers to do our jobs. At the same time there are opportunities to regulate some of the other positions, like our expo (alley coordinator), dishwashers, and bakers who seem confused about what our standards are.

    Advice to ManagementAdvice

    Upper management should consider taking input from experienced staff when it comes to regulating daily procedures and routines.

    Recommends
    No opinion of CEO
  8.  

    very good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Franklin, TN (US)
    Current Employee - Server in Franklin, TN (US)

    Pros

    making good steady money every week

    Cons

    poor tippers who doesnt know you work on tips

    Advice to ManagementAdvice

    hire tough ,, manage easy

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Bad managers, worse guests

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Nanuet, NY (US)
    Current Employee - Server in Nanuet, NY (US)

    Pros

    Corporate is nice from a distance; they do things like reward restaurants with good sales/reviews with cookies or chocolate every so often, and there is a system in place to give money to crew members in need (losing a family member or affected by hurricanes etc.). Open door policy with managers for resolving issues among crew members. High turnover like any restaurant but they are ready to promote from within if you show you're a team player. This is a good place to start serving; work here for two years and then ditch it for someplace classier.

    Cons

    Management has A LOT of leeway to do whatever they want, the wrong manager can be capricious and cruel to employees as long as they are "by the book" to upper corporate management. The company measures success by guesting ratings and sales so managers can be desperate to achieve these often at the expense of the crew. But by far the worst thing about working here are the guests. Red Lobster is an aging brand that presents itself as "affordable quality seafood" and consequently is hugely popular with 1) older and retired people, especially during lunch, and 2) cheap ratchet people, who treat the server like garbage, complain about the food they ordered and get it comped, and leave no tip. People know that a restaurant like RL will bend over backwards for even the guest that plucks a hair off their own head and sticks it in their pasta. Make no mistake, this company is nothing but stagnant -- from the generic uniforms to the repetitive menu to the stock photos framed in the lobby.

    Advice to ManagementAdvice

    Direct management has basically no power to change anything. Just stop being horrible to employees. (E.g. "Clean that again, and if you don't do it exactly right the way I want it, I will stop giving you shifts.") Yes, RL managers love to threaten your livelihood.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Red Lobster is an okay company to work for as an part-time worker.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Host
    Former Employee - Host

    Pros

    Coworker are very helpful with each other which made the work enjoyable.

    Cons

    Bad management: The manager does not care for it's employees and does not practice what the company value for it's employees.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager  in  Pinecrest, FL (US)
    Current Employee - Restaurant Manager in Pinecrest, FL (US)

    Pros

    Good for gaining experience in restaurant world

    Cons

    Hours are long and managers are salary.

    Advice to ManagementAdvice

    Revise hiring process

    Recommends
    Neutral Outlook
    Approves of CEO

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