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Redbox
3.2 of 5 50 reviews
www.redbox.com Oakbrook Terrace, IL 500 to 999 Employees

Redbox Reviews

Updated May 23, 2013

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3.2 50 reviews

                             

78% Approve of the CEO

Redbox President Anne Saunders

Anne Saunders

(9 ratings)

55% of employees recommend this company to a friend
50 Employee Reviews
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Amazing. It's refreshing to find a company that is more interested in results than wardrobe.

Level I Machine Support Technician (Current Employee)
Oakbrook Terrace, IL (US)

I have been working at Redbox full-time for more than a year

ProsEmployee-centric policies, work/life balance, freedom for creative thinking, no walls between top management and "grunts" Free fruit, soda, rentals, cereal, etc.

ConsRepetitive, disconnect between divisions, rapidly changing policy or procedural implementation, 24/7 support.

Advice to Senior ManagementPay Machine Support more, they are more directly responsible for profits than are other departments.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

GREAT SO FAR

Field Service Representative I (Current Employee)
Chicago, IL (US)

I have been working at Redbox full-time for less than a year

Proseverything i have seen is a pro so far after 2 months

Consi have to use my own vehicle until or when i get promoted

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Not a company to build a career with.

Field Support Representative I (Current Employee)

I have been working at Redbox full-time for more than 3 years

ProsGreat benefits! You also get to watch movies for free.

ConsOnly getting 30 hours a week and I merchandise 48 kiosk.

Yes, I would recommend this company to a friend

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Company has potential, but terrible communication and disconnected management are holding it back.

Anonymous Employee (Current Employee)

I have been working at Redbox full-time for more than 3 years

ProsFlexible schedule, great mileage pay, great benefits (insurance, time off, etc),

ConsCommunication, growth (all non-field employees are on Chicago)
 no real interaction with management, everything revolves around "metrics" instead of rational, logical thoughts/data

Advice to Senior ManagementCommunicate. Stop relying on "metrics" to make decisions. GET INTO THE FIELD and you will get more answers than you could imagine

No, I would not recommend this company to a friend

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Fast-paced analytical driven company

Anonymous Employee (Current Employee)
Oak Brook, IL (US)

I have been working at Redbox full-time for more than 3 years

Pros- Power in the numbers. If you can prove that your idea/project makes business sense (positive ROI), you are very likely to be able to explore and implement the idea/project.

- Enthusiastic and collaborative employees.

- Hot brand that consumers love.

Cons- No career development planning for employees.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Low Pay for added responsibility

F S R (Current Employee)

I have been working at Redbox full-time for more than 3 years

ProsNot stuck in an office

ConsMerchandising kiosks in sometimes blistering cold conditions.
 I have worked as a Field Service Rep. for nearly 3 yrs. now & rarely do I see pay bonuses & never an hourly pay raise.
Now the company deducts mileage reimbursement to the 1st & last kiosk we service each day. This can easily be 25 miles. We have to use our own vehicles & pay for our own gas up-front but are paid 50+ cents a mile. The wear & tear on your vehicle from the stop & go\heavy traffic is extensive with all auto repairs costs on you.. Any accident costs while on the job are also totally on you. God forbid you get injured in an accident while working.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Management

Anonymous Employee (Current Employee)
Oakbrook Terrace, IL (US)

I have been working at Redbox

ProsRapid growing company - stable.

ConsHigh stress level with speed of growth.

No, I would not recommend this company to a friend

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1 person found this helpful  

Under paid and over worked

Field Representative (Current Employee)
Chicago, IL (US)

I have been working at Redbox

ProsKnown company and can start when you want

ConsWays changing, low pay, they are always taking something away from the employees

Advice to Senior ManagementWhen the workers are doing their job leave them alone and allow them to work

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A good company with a good name and great product at a very resonable price with a very dedicate staff and management.

Field Support Representative I (Current Employee)

I have been working at Redbox

ProsAggressive growth company
Fast track development of employees
Concern with employees safety
Great Benefits

Responsive forward thinking management
Great name in the industry
Very customer oriented

ConsThe possible worst thing of working with Redbox is the realization that this company is not ready for the eventual movement to streaming.

Advice to Senior ManagementHow can we expect a great name like redbox to lead the future when there is no response to streaming? How long is redbox going to keep quiet about the future of redbox.

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1 person found this helpful  

Great company to work for

Customer Service Representative (Former Employee)

I worked at Redbox

ProsOverall, Redbox will always be near and dear to my heart. They paid very well and were very informative on what needed to be done or changes that were being made. I would still be with the company today, but unfortunately they moved their center to another location. They were very professional about the move, and treated us fairly. They are a great company to work for and I wish them the best of success.

ConsHardly any cons, except, at first there were a couple employees that acted as if they were entitled to act and do as they please, however once a particular stance was taken to ensure that people were where they needed to be, it was much better and I appreciate the short time of micromanagement for the betterment of service we provided to our customers.

Advice to Senior ManagementKeep up the great work, I really liked the job and felt we were compensated accordingly.

Yes, I would recommend this company to a friend

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