Redbox

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Redbox Reviews

Updated 10 November 2014
Updated 10 November 2014
115 Reviews
2.9
115 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark Horak
14 Ratings

Review Highlights

Pros
  • The company has good benefits, Expect the yearly bonus to go away next year (in 15 reviews)

  • The first place I worked at that allowed me to have a work/life balance (in 7 reviews)


Cons
  • Middle and Upper management unsure of how to execute and what new ideas to pursue (in 7 reviews)

  • This can cause serious wear and tear (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Was a great company....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Manager in Costa Mesa, CA (US)
    Current Employee - Regional Manager in Costa Mesa, CA (US)

    I have been working at Redbox full-time (more than 5 years)

    Pros

    Very generous compensation. Great benefits. Great feild employees

    Cons

    Corporate has no idea what field employees are put through. They are given more and more work but no more hours to get it done. Field managers and RM's under a great deal to do magic. If not no matter how long you have been there they are willing to kick you to the curb! Very sad.

    Advice to ManagementAdvice

    Treat your field employees like you value them. Let the Regional Managers manage their own style. Not everyone manages by intimidation.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Redbox full-time (less than an year)

    Pros

    The training was fairly good.

    Cons

    How the call center is operated. Had to raise a flag for help and go to the washroom.

    Advice to ManagementAdvice

    Get rid of having to raise a flag for help! Have enough people on the floor to efficiently answer questions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Former FS1 "Horrible company and it will not be around longer then 3 more years"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Representative I in Fishkill, NY (US)
    Former Employee - Field Service Representative I in Fishkill, NY (US)

    I worked at Redbox full-time (more than 5 years)

    Pros

    The Pros was being on you own.

    Cons

    I have worked for the company for 5 years and let go which are in the guidelines of wrongful termination due to discrimination.

    The company truly and never will care of anyone on the Field Support level no matter what corporate pitches to employees. This is one of the worst Micro Management companies i have ever seen and the management in general especially Regional Supervisor and Regional Manager do not care about anything except metrics and cutting hours making you work more for less.

    Your always in fear of getting a harassing email from your Supervisor on how bad a job you doing and how you went 12 mins and 2 miles over what your allowed to drive despite having a log detailing reasons for everything.

    No personal Life.

    Have to store movies in home and they do not pay you for storage of their own property.

    Mileage reimbursement barely doesn't cover amount for gas or wear and tear on your car.

    Your guaranteed to buy a new car every year do to driving for this company.

    Managers are always out to cover themselves they will always blame everything on you.

    NY region is horrifically run by racist and degrading managers especially in the Hudson Valley region.

    You will never advance in this company no matter how will you do.

    Worse company to work for PERIOD.

    Advice to ManagementAdvice

    Replace all managers that know how to manage. Meaning fire yourself.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Field Support Rep II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Representative Level II
    Former Employee - Field Service Representative Level II

    I worked at Redbox full-time (more than 3 years)

    Pros

    get to watch movies first and for free. dress code, very relaxed. good benefits (i.e medical, dental....)

    Cons

    Way too Micro Managed! Corporate has no idea what goes on or what it takes to run the field ops. Has no clue how or what it takes to maintain kiosks in rural/remote areas. Lots of travel (1,000+ miles) a week, yes a WEEK! Winter time can be brutal. Working on outdoor kiosks in -20 degree weather.

    Advice to ManagementAdvice

    Can't evaluate all techs with one generic "cookie cutter" metrics. Remote/Rural techs travel hundreds of miles and only able to get to a few machines while "in city" techs can get to 10+ machines in the same amount of time. Then during review remote techs are told they haven't done enough. Also management needs to understand that kiosks are not "just down at the end of hall and turn right at the water cooler", some of them are in very remote locations and someone has to go to them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Great people, casual environment...absentee management that renegs on stated values...useful as a stepping-stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Oakbrook Terrace, IL (US)
    Former Employee - Senior Software Engineer in Oakbrook Terrace, IL (US)

    I worked at Redbox full-time (more than 3 years)

    Pros

    Decent compensation package. Great teamwork (within each impenetrable silo). Willing to invest in latest technologies and spend cash like crazy. People walking around in flip-flops if that's important to you. Most people below director level are good, honest and hard-working people. A good place to work if you aren't expecting long-term career growth.

    Cons

    Most unstable management I've seen in my career (two huge re-orgs and several other disruptive changes in 18 months).. Career advancement is almost impossible as growth has all but stopped and the old guard is too busy trying to preserve their kingdom. Director level and above mostly only looking out for themselves. Discontinued bonuses and layoffs for Christmas. When almost 100% of employees who have been around for several years are jaded and perpetually 'looking for new opportunities' - something's up.

    Advice to ManagementAdvice

    Consider whether your 'let them eat cake' management is really in the best interest of the company or yourselves...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Used to be a great place to work, now it's gotten depressing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Redbox full-time (more than 3 years)

    Pros

    The general folks you work with on a day-to-day basis are awesome and used to be very motivated and customer-centric. Perhaps it will be that way again.

    Cons

    The execs don't seem to have a clue what they're doing, and the recent layoffs didn't help. I'm hopeful that they can recapture their original spirit

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    FANTASTIC until purchased by Coinstar. Downhill from there as they are slaves to the street.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive in Oakbrook Terrace, IL (US)
    Former Employee - Executive in Oakbrook Terrace, IL (US)

    I worked at Redbox full-time (more than 10 years)

    Pros

    It used to be a really cool company with awesome employee engagement programs, fantastic bonus paid twice per year, and great benefits.

    Cons

    Once it got bought by Coinstar everything changed. It was supposed to be the same, but it was hard for the tail to wag the dog.

    Advice to ManagementAdvice

    Grow a pair.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    If you have a decent manager, it can be fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fsr2 in Atlanta, GA (US)
    Current Employee - Fsr2 in Atlanta, GA (US)

    I have been working at Redbox full-time (more than an year)

    Pros

    Good medical benefits. Use of company vehicle.

    Cons

    Overworked and not appreciated.Low pay.

    Advice to ManagementAdvice

    Stop micromanaging.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good retail and entertainment company in Chicago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Redbox full-time

    Pros

    Great industry, fun company and people

    Cons

    Lots of change and evolution over the coming years

    Advice to ManagementAdvice

    Be clear on the vision forward

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great atmosphere, lack of executive direction/vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL (US)
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL (US)

    I have been working at Redbox full-time (more than 3 years)

    Pros

    Working environment, informal dress code, mostly great people

    Cons

    Leadership seems very reactionary, with little longer-term vision. Coinstar culture has killed much of the entrepreneurial spirit that used to make redbox exciting to work for. It has gotten more political, with business teams expanding quickly without corresponding investment in technology...not enough vetting of ideas before having tech spend time on them; then there is little accountability and ROI calculation after implementation.

    Advice to ManagementAdvice

    Go back to basics, reward teams that actually show measurable value

    Recommends
    Neutral Outlook
    Disapproves of CEO

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